Go Back   Android Forums > Android Tablets & MIDs > Nexus 7 (2012)

test: Reply
 
LinkBack Thread Tools
Old February 22nd, 2013, 04:54 AM   #1 (permalink)
New Member
Thread Author (OP)
 
Join Date: Feb 2013
Location: South Lakes
Posts: 7
 
Device(s): Nexus 7
Carrier: Not Provided

Thanks: 0
Thanked 1 Time in 1 Post
Sad Nexus 7 won't update to 4.2.2

My Nexus 7 will not accept system updates to take it from 4.1.2 to 4.2.2 (All other apps seem to be updating OK on a regular basis). When I get the prompt to download a system update to 4.2.2 it re-boots and then a droid appears. The download bar gets about halfway across then the droid falls over and an exclamation mark appears above it. I then have to do a ‘hard’ re-boot to get it going again. Can anyone offer any help please. I am a forum and Tablet novice so please be gentle

Advertisements
theclarkes is offline  
Reply With Quote
sponsored links
Old February 22nd, 2013, 08:51 AM   #2 (permalink)
Senior Member
 
Join Date: Jan 2013
Posts: 3,632
 
Device(s):
Carrier: Not Provided

Thanks: 50
Thanked 880 Times in 786 Posts
Default

Very strange.

How much free memory do you have on the device?

The download is somewhere around 50MB, so I doubt that is an issue but it's possible that 4.2.2 requires more resource than 4.2.1.
SiempreTuna is offline  
Reply With Quote
Old February 22nd, 2013, 09:53 AM   #3 (permalink)
New Member
Thread Author (OP)
 
Join Date: Feb 2013
Location: South Lakes
Posts: 7
 
Device(s): Nexus 7
Carrier: Not Provided

Thanks: 0
Thanked 1 Time in 1 Post
Default

Don't think memory is an issue. I have 28Gig free space! And I am stuck in 4.1.2 (not 4.2.1) Any ideas welcome Thanks
theclarkes is offline  
Reply With Quote
Old February 22nd, 2013, 10:25 AM   #4 (permalink)
Senior Member
 
jlede's Avatar
 
Join Date: Jul 2012
Location: Bardwell,Texas
Gender: Male
Posts: 893
 
Device(s): Nexus 5, LG Spirit, Nexus 7 1st Gen, LG connect
Carrier: T-Mobile USA (MetroPCS)

Thanks: 62
Thanked 81 Times in 68 Posts
Default

try getting the 4.2.1 image and stock rom and try from there
never heard of your problem either just throwing out ideas
jlede is offline  
Reply With Quote
Old February 22nd, 2013, 11:25 AM   #5 (permalink)
Happy Wanderer
 
Join Date: Jul 2010
Location: Waterfoot, Lancashire
Gender: Male
Posts: 1,167
 
Device(s): Nexus 4, Nexus 7
Carrier: 3

Thanks: 111
Thanked 428 Times in 294 Posts
Default

4.2.2 seems to be an incremental update to 4.2.1, so I suspect having some earlier version (like 4.1.2 say) is the cause of the failure.
John Bean is offline  
Reply With Quote
Old February 22nd, 2013, 12:09 PM   #6 (permalink)
New Member
 
Join Date: Nov 2012
Posts: 5
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

I'm so new at this I hate to get involved but from my limited experience if you are rooted what you're doing wont work and I'm hopeful that one of the very experienced people will be able to help you. Good luck.
coach660 is offline  
Reply With Quote
Old February 22nd, 2013, 01:45 PM   #7 (permalink)
New Member
Thread Author (OP)
 
Join Date: Feb 2013
Location: South Lakes
Posts: 7
 
Device(s): Nexus 7
Carrier: Not Provided

Thanks: 0
Thanked 1 Time in 1 Post
Default

Thanks for the replies so far. I don;'t think it is an incremental issue as when I got it at Christmas it tried to update to 4.2.1 with the same problem. jlede mentioned "image and stock rom" no idea what that means - sorry. Someone out there must have a solution or perhaps I should take it back to the shop!
theclarkes is offline  
Reply With Quote
Old February 23rd, 2013, 02:56 AM   #8 (permalink)
Member
 
Join Date: Jul 2012
Posts: 310
 
Device(s):
Carrier: Not Provided

Thanks: 11
Thanked 66 Times in 57 Posts
Default

There have been a few reports in this forum of 32Gb models refusing to update. It might be worth searching through old posts. As I recall the only solution is to RMA the tablet. You could try the shop, but if they won't co-operate you'd probably find the Google support guys would help.
jhsrennie is offline  
Reply With Quote
Old February 23rd, 2013, 03:01 AM   #9 (permalink)
Happy Wanderer
 
Join Date: Jul 2010
Location: Waterfoot, Lancashire
Gender: Male
Posts: 1,167
 
Device(s): Nexus 4, Nexus 7
Carrier: 3

Thanks: 111
Thanked 428 Times in 294 Posts
Default

Quote:
Originally Posted by theclarkes View Post
Thanks for the replies so far. I don;'t think it is an incremental issue as when I got it at Christmas it tried to update to 4.2.1 with the same problem. jlede mentioned "image and stock rom" no idea what that means - sorry. Someone out there must have a solution or perhaps I should take it back to the shop!
That extra information is important - you don't have a problem with updating to 4.2.2 specifically, you have a problem with updates in general.

I think perhaps a factory reset is in order, which will clear all data and costs you nothing as you will otherwise have to get a replacement anyway if it doesn't work.
John Bean is offline  
Reply With Quote
Old February 24th, 2013, 11:26 AM   #10 (permalink)
New Member
Thread Author (OP)
 
Join Date: Feb 2013
Location: South Lakes
Posts: 7
 
Device(s): Nexus 7
Carrier: Not Provided

Thanks: 0
Thanked 1 Time in 1 Post
Default

I did a factory reset this afternoon but still no joy. Everything restored OK from the backup and it downloaded the 4.2.2 but on 'reboot and install' if failed halfway through with the familiar 'dead android' appearing again. It's wierd. In every other respect the tablet is working perfectly and takes updates from apps and gmail etc etc. Anyone have any other ideas?
theclarkes is offline  
Reply With Quote
sponsored links
Old February 24th, 2013, 12:20 PM   #11 (permalink)
Happy Wanderer
 
Join Date: Jul 2010
Location: Waterfoot, Lancashire
Gender: Male
Posts: 1,167
 
Device(s): Nexus 4, Nexus 7
Carrier: 3

Thanks: 111
Thanked 428 Times in 294 Posts
Default

I have only one suggestion - do another factory reset but this time attempt the update before restoring any apps by turning off sync, just in case it's some installed app (or its associated data) that's somehow interfering with the update process. Better yet, see if you can update before even signing in to your Google account by skipping the welcome screens and not creating an account. I don't know if it will offer the update if not logged in but if it will it will prove whether the problem is the tablet itself or the software installed on it.

If that also fails I can think of no alternative to trying to get a replacement.
John Bean is offline  
Reply With Quote
Old February 25th, 2013, 07:39 PM   #12 (permalink)
New Member
 
Join Date: Feb 2013
Posts: 9
 
Device(s):
Carrier: Not Provided

Thanks: 4
Thanked 2 Times in 2 Posts
Default

FWIW, you are not alone as I've had the exact same problem since receiving mine for Christmas, too. Have also read on a number of forums about others not being able to update to either version. Early on, however, I read where a few people complained that they did not like 4.2.1 and had rolled back to 4.1.2. After hearing those complaints, I stopped worrying about it.

My husband just got his N7 less than 2 weeks ago and is running 4.2.? (sorry, forgot which) and as far as I can tell there aren't any major differences. Sure, there are a few nice tweaks, but I don't feel like I'm missing anything.

Still, it's frustrating to keep getting offers to update, going through the motions and getting the same (non) result.
LaLaLives is offline  
Reply With Quote
Old February 25th, 2013, 07:42 PM   #13 (permalink)
Moderator
 
jhawkkw's Avatar
 
Join Date: Jul 2011
Location: Rochester, NY
Posts: 10,285
 
Device(s): Nexus 5, HP 14 Chomebook w/ HSPA+, Google Glass, LTE Nexus 7(2013), Chromecast
Carrier: T-Mobile USA

Thanks: 3,143
Thanked 6,955 Times in 3,750 Posts
Default Re: Nexus 7 won't update to 4.2.2

If you get tired of failed updates, and really want the update, you could flash the 4.2.2 factory image.
__________________
Site Rules/Guidelines / Meet the Team
If something needs attention, Report it .
If someone helped you, hit to show it.

Current Devices: Nexus 5, HP 14 Chromebook (Data Enabled), Google Glass, (2013) LTE Nexus 7, Chromecast
Retired: Samsung Fascinate, Droid Charge, Galaxy Nexus, (2012) WiFi Nexus 7, Asus TF700, Nexus 4, Logitech Revue
jhawkkw is offline  
Reply With Quote
Old February 26th, 2013, 02:44 AM   #14 (permalink)
New Member
Thread Author (OP)
 
Join Date: Feb 2013
Location: South Lakes
Posts: 7
 
Device(s): Nexus 7
Carrier: Not Provided

Thanks: 0
Thanked 1 Time in 1 Post
Default

I like the sound of jhawkkw's suggestion but 'flashing the 4.2.2 factory image' sounds a bit beyond me and rather rude! How tricky is this?
theclarkes is offline  
Reply With Quote
Old February 26th, 2013, 06:55 AM   #15 (permalink)
Moderator
 
jhawkkw's Avatar
 
Join Date: Jul 2011
Location: Rochester, NY
Posts: 10,285
 
Device(s): Nexus 5, HP 14 Chomebook w/ HSPA+, Google Glass, LTE Nexus 7(2013), Chromecast
Carrier: T-Mobile USA

Thanks: 3,143
Thanked 6,955 Times in 3,750 Posts
Default Re: Nexus 7 won't update to 4.2.2

It be done either manually through fastboot, or through the use of Wugs nexus toolkit virtually automatically. You will need to have your bootloader unlocked first though.
jhawkkw is offline  
Reply With Quote
Old February 27th, 2013, 07:25 AM   #16 (permalink)
New Member
Thread Author (OP)
 
Join Date: Feb 2013
Location: South Lakes
Posts: 7
 
Device(s): Nexus 7
Carrier: Not Provided

Thanks: 0
Thanked 1 Time in 1 Post
Default

Thank you for all your help and suggestions. However, I am taking the easy way out! I contacted the Asus technical helpline and, after describing the problem, they have come back to me to say that this can only be repaired by the Asus Technical Support Team and, as it is only a couple of months old, there is no charge for the repair. I will just be without it for a week or so. I will let you know the follow-up in due course. Thanks again.
theclarkes is offline  
Reply With Quote
Old February 27th, 2013, 11:27 AM   #17 (permalink)
New Member
 
Join Date: Feb 2013
Posts: 9
 
Device(s):
Carrier: Not Provided

Thanks: 4
Thanked 2 Times in 2 Posts
Default

Hmm, I should probably follow suit, especially since I got mine at the same time you did. Although I'm not overly concerned about the lack of update now, I'm sure I'll want to update eventually. Just don't know if I can go a week without my baby.
LaLaLives is offline  
Reply With Quote
Old March 12th, 2013, 11:28 AM   #18 (permalink)
New Member
Thread Author (OP)
 
Join Date: Feb 2013
Location: South Lakes
Posts: 7
 
Device(s): Nexus 7
Carrier: Not Provided

Thanks: 0
Thanked 1 Time in 1 Post
Default

Just wanted to end this thread with the news that my Nexus7 has just been returned to me after a week away. I sent it back with RMA forms etc, It was picked up and I was able to keep track of it. Checked it all this afternoon and it seems to be working perfectly. Updated to 4.2.2. I think LaLaLives needs to bite the bullet and send it off. Good luck and thanks for all the comments.
theclarkes is offline  
Reply With Quote
The Following User Says Thank You to theclarkes For This Useful Post:
LaLaLives (March 19th, 2013)
Old March 14th, 2013, 10:16 PM   #19 (permalink)
New Member
 
Join Date: Feb 2013
Posts: 9
 
Device(s):
Carrier: Not Provided

Thanks: 4
Thanked 2 Times in 2 Posts
Default

Thanks for the update!

Still haven't gotten the courage to follow suit, but I'll post here if I do.
LaLaLives is offline  
Reply With Quote
Old June 20th, 2013, 08:22 AM   #20 (permalink)
New Member
 
Join Date: Jun 2013
Posts: 4
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

I'm in exactly the same position. Am on 4.1.2, have been since I bought it in December 2012, and it constantly wants to update to 4.2.2. It comes up every hour or something daft (I know I can't watch a film without it coming up at least once). If I try, it's bellyup android man with warning triangle, and then reset back to same version as before.

I have spoke to google...who say it's an Asus problem (as I didn't buy it direct from the play store), and Asus do indeed say it's a RMA. However, I've not taken the leap to be without it for a week or more.

This seems to be somewhat pants, seeing as it's a software issue. Just give me the update as a downloadable...without all the rubbish about bootloader and unlocking. It's files on the system that need to be added / replaced by others. Why do I have to send it back at all for that???!?

Just fix the update that it's struggling on now!
Icekool is offline  
Reply With Quote
sponsored links
Old June 20th, 2013, 08:35 AM   #21 (permalink)
Moderator
 
jhawkkw's Avatar
 
Join Date: Jul 2011
Location: Rochester, NY
Posts: 10,285
 
Device(s): Nexus 5, HP 14 Chomebook w/ HSPA+, Google Glass, LTE Nexus 7(2013), Chromecast
Carrier: T-Mobile USA

Thanks: 3,143
Thanked 6,955 Times in 3,750 Posts
Default

Quote:
Originally Posted by Icekool View Post
I'm in exactly the same position. Am on 4.1.2, have been since I bought it in December 2012, and it constantly wants to update to 4.2.2. It comes up every hour or something daft (I know I can't watch a film without it coming up at least once). If I try, it's bellyup android man with warning triangle, and then reset back to same version as before.

I have spoke to google...who say it's an Asus problem (as I didn't buy it direct from the play store), and Asus do indeed say it's a RMA. However, I've not taken the leap to be without it for a week or more.

This seems to be somewhat pants, seeing as it's a software issue. Just give me the update as a downloadable...without all the rubbish about bootloader and unlocking. It's files on the system that need to be added / replaced by others. Why do I have to send it back at all for that???!?

Just fix the update that it's struggling on now!
Unfortunately if you're completely stock, there's not much that can be done in regards to fixing the update itself. The only way you're going to successfully get the update is by unlocking and flashing the factory image through the bootloader. Wugs Toolkit can make it significantly less painful and fairly automatic.
jhawkkw is offline  
Reply With Quote
Old July 18th, 2013, 04:18 PM   #22 (permalink)
New Member
 
Join Date: Mar 2012
Posts: 4
 
Device(s):
Carrier: Not Provided

Thanks: 1
Thanked 0 Times in 0 Posts
Default

I had a Nexus 7 go bad about 3 weeks ago. The display shows an image that looked frosted over with white fog.

I called Google support and they offered a refurb cause my 8 GB tablet is no longer being manufactured. My wife and I both tried to impress upon them that we didn't want a refurb as we have both had bad luck with them.
They said they couldn't offer me a new N7 even if we were willing to pay more for the upgraded unit, which we offered to do.

The first day I got it it wouldn't update the OS from 4.1.2 to 4.2.2 as reported in this thread. Today, 6 days later and after my house closing yesterday, I called and I was told my warranty had ended yesterday but he would contact a "specialist" to see if it could be replaced. He'll email me.

I am not a happy camper but I will edit this post if and when I hear from Google support.
bupkus is offline  
Reply With Quote
Old September 24th, 2013, 06:54 AM   #23 (permalink)
New Member
 
Join Date: Jun 2013
Posts: 4
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Angry

Quote:
Originally Posted by jhawkkw View Post
Unfortunately if you're completely stock, there's not much that can be done in regards to fixing the update itself. The only way you're going to successfully get the update is by unlocking and flashing the factory image through the bootloader. Wugs Toolkit can make it significantly less painful and fairly automatic.
I got one toolkit...dunno if it was Wugs... and when I tried that it got stuck booting...nothing worked at all when I tried going up and down the menu in the 'bios'. Eventually it died and it's since recovered, but seeing as there's no proper backup either I'm reluctant to try anything again.

It seems extremely rubbish that a stock product with 1 version of software cannot install a stock update that has come from the manufacturer/developer, and that the only official way of fixing it would be to send it back to have them 'fix' it...presumably at the loss of everything I have on the device.
Icekool is offline  
Reply With Quote
Old September 25th, 2013, 03:17 AM   #24 (permalink)
Member
 
Join Date: Jul 2012
Posts: 310
 
Device(s):
Carrier: Not Provided

Thanks: 11
Thanked 66 Times in 57 Posts
Default

Quote:
Originally Posted by Icekool View Post
I got one toolkit...dunno if it was Wugs... and when I tried that it got stuck booting...nothing worked at all when I tried going up and down the menu in the 'bios'.
This can happen if you didn't clear the various caches when you flashed the new image. Clearing the caches usually fixes it immediately.

Quote:
Originally Posted by Icekool View Post
It seems extremely rubbish that a stock product with 1 version of software cannot install a stock update that has come from the manufacturer/developer
Well, yes, but to be fair it's a bug not intentional design, it's pretty rare and Google know about it and immediately replace any affected tablets.

Flashing an image is pretty safe in the sense that it's hard to render the tablet completely unusable. Any problems are usually easily recovered (with assistance from forums like this one).
jhsrennie is offline  
Reply With Quote
Old October 1st, 2013, 08:00 AM   #25 (permalink)
New Member
 
Join Date: Jun 2013
Posts: 4
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by jhsrennie View Post
Well, yes, but to be fair it's a bug not intentional design, it's pretty rare and Google know about it and immediately replace any affected tablets.
Immediately replace?

When did this change?

I was under the impression that I had to raise an RMA, send it back, and then when they had 'fixed' it, I would get it back, and that would take ~10days.
Icekool is offline  
Reply With Quote
Old October 2nd, 2013, 03:18 AM   #26 (permalink)
Member
 
Join Date: Jul 2012
Posts: 310
 
Device(s):
Carrier: Not Provided

Thanks: 11
Thanked 66 Times in 57 Posts
Default

That's as close to immediately as Google get :-)

I meant that Google will arrange replacement without undue hassle because they know about the bug so it will be clear the tablet needs replacing. Anyhow, since you're experineced enough to know how to flash the bios use WUG to flash the 4.3 bios. I think WUG clears the caches as part of the flash, but if it doesn't make sure to clear them.
jhsrennie is offline  
Reply With Quote
Old December 19th, 2013, 11:09 AM   #27 (permalink)
New Member
 
Join Date: Jun 2013
Posts: 4
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

Finally got around to sending it back...My warranty ended on the 1st December, and I called and got an RMA on the 29th November. So it didn't actually get picked up til after the warranty date.
After not receiving any correspondence for a few days, I checked the status of the repair online to see that it was 'awaiting customer confirmation' and mentioned something about 'damage' and 'out of warranty'. I was of course told when I initially rang up that as I'd raised the RMA before the expiration this would not be a problem.
So I called to confirm what the delay was, and the operative did indeed see the note about it being raised before the warranty, and that the usual problem for this is that they were waiting on 'proof of purchase', when I'd already supplied that on the initial RMA form, and included a printed copy with my device.
Needless to say I received an email shortly afterwards:
"Thank you for contacting Asus Customer Support.

Kindly note that we can repair your unit under warranty terms indeed. I have contacted the repair centre and asked them to proceed the repair of your unit as soon as possible.

We are sorry for the inconvenience caused."


I got that email on Friday, and the unit came back to me on Tuesday. So it was about a 10day turn around, even with this delay.

I'd reset it beforehand anyway, but was a little surprised to see that it was still sitting at version 4.1.2.
Thankfully though, when I checked for an update, it found 4.3 and updated itself successfully. It then found 4.4, and I can't update it anymore, and all seems well with it.
After logging in to my account, it also restored all my apps (though I did of course have to remember my logins).

So, it's a thumbs up from me!
Icekool is offline  
Reply With Quote
Reply


Go Back   Android Forums > Android Tablets & MIDs > Nexus 7 (2012)
Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On



All times are GMT -5. The time now is 01:40 AM.
Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2014, vBulletin Solutions, Inc.