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Old February 20th, 2010, 07:37 PM   #51 (permalink)
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Idk if your screens are just not as durable as mine, but I dropped my nexus one while running down my driveway and it rolled and slid about 15 feet and theres only one small dent near the power button... There isn't even a scratch on the screen

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Old February 26th, 2010, 04:32 PM   #52 (permalink)
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I was holding my phone too gently, got distracted, and my n1 took a four-foot faceplant onto concrete. The glass shattered but the LED & digitizer were fine. I took it to iphone repair,fix damaged iphones| fix iphones and blackberries | fix and repair blackberry | brokemyiPhone in Sonoma County, CA and they fixed it with original parts for $150. Nice guys with some good supply contacts apparently. I recommend them. I looked for the part online without success. The owner said they were working on getting all the N1 parts (logic board, shell, etc)

Not a bad deal really,considering insurance is $60/year and the HTC deductible is $150 already.
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Old March 1st, 2010, 02:42 PM   #53 (permalink)
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Quote:
Originally Posted by DrCellPhone View Post
Hello Folks,

We are very sorry to hear all the cracked screen problems with Nexus One. We can replace the Cracked Screen on Nexus One for a lot less than HTC and we offer a turn around time of one business day.

For more information call 1-877-349-7297 or visit Cell Phone Repair Center – Doctor Cell Phone – Committed to Customer Service and Quality

i just went to their store today cuz mine screen broke and they told me they do not have the part to replace the screen yet. they have the parts to replace the digitizer and the top glass cover only so i sadly will have to deal with htc in order to get my phone fixed.

btw i have some knowledge on this subject so i will educate the thread.
first the screen is amoled not lcd. its harder to replace becuase its a new technology
there are many differences between lcd and oled displays. first oled does not require a backlighting system instead they brightness of each pixel is controlled independently meaning it takes up less space and means a pixel can actually be turned of making oleds (currently) twice as energy efficient as lcd.
secondly and more importantly is the reason why these cracks under the screen destroy the whole thing instead of leaving only a few dead pixels like it would on a tft or lcd. this happens because of the one fatal flaw of organic light emitting diodes which happens to also be its greatest asset. they are organic, what this means is that the leds are incredibly sensitive to moisture if an oled is exposed to moisture it is going to die and as you have seen this happens quite rapidly. just thought everyone might want to learn something
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Old March 3rd, 2010, 01:58 PM   #54 (permalink)
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Just to add my sad story to this "cracked screen" thread.
Had my N1 8 days...pulled it out of my front pocket to find the screeen spidered.
Not the top glass (perfectly smooth) but underneath. Touch sensitivity won't respond at all now.
Nice looking $500 paperweight at the momont.

Going through Assurian Insurance (with the $139 deductible) for a replacement...but none in stock...waiting for a call back about shipment status but they say could be weeks. Just don't have the money to foot another outta pocket payment for the new one so stuck waiting.

Had my G1 6months and dropped it a few times with nothing but minor scratches. This is really too bad about the N1 screen: buyer beware for sure.
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Old March 3rd, 2010, 02:00 PM   #55 (permalink)
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To respond to someones earlier post with concern about the 'camera bulge' possibly putting excess pressure on the screen: I don't think so cuz mine cracked near the bottom half of the screen. The top behind the camera lens is fine. ?? Just my experience about that point.
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Old March 3rd, 2010, 02:01 PM   #56 (permalink)
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I would call HTC About this. It's thought this is caused by the battery expanding but is a known issue. In anycase I wouldn't call insurance on it. It was covered on CNET as well.
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Old March 3rd, 2010, 03:15 PM   #57 (permalink)
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This really dampers my enthusiasm on possibly getting the N1.

MY Behold 2 has an AMOLED screen as well and it has taken many a 4 - 6 ft drop on marble/linoleum/concrete. Did a drop kick & roll once and it slide about 8 feet and yet the screen is still solid, no scratches. The most that has ever happened, the back plate flew off with the battery but that's about it. Boots right back up like a champ ... plus, I'm not a believer in screen protectors or cases. It takes away from the beauty of the device.
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Old March 3rd, 2010, 06:25 PM   #58 (permalink)
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Quote:
Originally Posted by shawn1224 View Post
This really dampers my enthusiasm on possibly getting the N1.

MY Behold 2 has an AMOLED screen as well and it has taken many a 4 - 6 ft drop on marble/linoleum/concrete. Did a drop kick & roll once and it slide about 8 feet and yet the screen is still solid, no scratches. The most that has ever happened, the back plate flew off with the battery but that's about it. Boots right back up like a champ ... plus, I'm not a believer in screen protectors or cases. It takes away from the beauty of the device.
how THICK is the behold? roughly the same size, right? but how big is the battery? how much room is allowed for expansion?

and honestly, if you're thinking of passing up an n1 for a phone like the behold 2, well... more power to you...
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Old March 3rd, 2010, 08:58 PM   #59 (permalink)
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It's no comparison I agree. But I do need a device that's durable and I've yet to hear one horror story that involves the Behold 2 and shattered screen in one sentence.
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Old March 4th, 2010, 06:23 AM   #60 (permalink)
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even if you've yet to hear one story... that doesn't mean their not out there. and FWIW, as much as these stories are disturbing, when it's caused by a drop, well, that's abuse. there's no way around it. but when it's a spontaneus crack like in the CNET story and others, it's been covered by HTC. further, the actual ratio of phones with cracked screens to good ones... ?
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Old March 4th, 2010, 10:22 AM   #61 (permalink)
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Quote:
Originally Posted by SnotF View Post
further, the actual ratio of phones with cracked screens to good ones... ?
1:1??
no, just joking, but I get a bit frightened each time I hear about, lets say, spontaneous cracked screens. I don't bother about the ones caused by drops, I'm not planning to do it
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Old March 4th, 2010, 10:07 PM   #62 (permalink)
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We are talking about one of the largest screen phones on the market at the moment...we may have reached maximum capacity for the screen size on a smartphone???

what disturbs me the most though is the difference in screen durability between the N1 and G1 (in my experience) - i've beat my G1 up pretty good over the months and nothing but small scratches (with no screen protecter...i agree with the previous post about 'cases and screen protectors detracting from the slim beauty of this phone')...yet N1 can't hang for barely more than a week.

sniff sniff.

rec'd update call from the Insurance Co. to inform me that they are still waiting on the replacement to ship to me. Not holding my breath.
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Old March 28th, 2010, 11:31 AM   #63 (permalink)
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The same thing happened to me. I got mine on thursday, and already last night the inner screen cracked. There's not a scratch on the outer screen and I've been very careful with it, I dropped it on the floor once but that was hours before I noticed anything on the screen, so I doubt that is the reason. It sucks paying that much for a phone to have it ruined two days later.

I'll ask around in local phone stores here, but it's likely that they'll laugh at me. The phone has not been launched in Norway yet and it's not like I can ship it to dr cell phone or either of those repair shops. I guess I'll just have to ask around, and maybe I'll build up the courage to ask HTC - I bought it through a site kind of like eBay which is Norwegian, the package was unopened and all, but that means I have no receipt and the warranty states that it goes for the original customer only, so I have a feeling they won't be very intent on helping me.
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Old March 28th, 2010, 11:49 AM   #64 (permalink)
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I read on another forum about a guy that ordered the screen online and installed it himself. Check out ifixit.com. There are some parts available on cnn.cn as well.
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Old April 2nd, 2010, 11:37 AM   #65 (permalink)
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Nexus One Cracked Screen Repair Service is provided by Dr. Cell Phone at much lower prices than HTC. They offer turn around time of one to two business days.

They offer same day walk-in Nexus One Repair for people in Dallas, TX and Houston, TX.
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Old May 20th, 2010, 07:35 PM   #66 (permalink)
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The N1 screen is pretty durable. I have had this phone since it was first released. Ive dropped it on many many occasions, with no scratches or cracks. My phones glass screen is cracked now but that is from falling down the stairs and the phone taking a trip over the railing 6 ft above a cement ground. But the crack is not effecting the functionality of the phone at all.



Quote:
Originally Posted by malowney View Post
I just want to add to the warnings about Nexus One -

The HTC screen is completely crap, mine shattered within 35 days of owning it. No abuse, just general use. I see friends drop their iPhones on the street and they are fine. The HTC Nexus One LCD glass splintered into a hundred pieces just by sliding off a coffee table while charging.

HTC will not stand by this product at all... they are trying to get $240 for a piece of glass (the LCD is fine). Their call center engages in petty games of trying to block calls and refusing supervisor access. I was left with no choice but to dispute the charge with my credit card company.

I recommend that everyone stay away from this phone until the screen issue is resolved. Who can afford to pay $240 every time the phone gets bumped or rolled or takes a spill? Do they not understand what daily life is like out in the real world?
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Old May 20th, 2010, 08:28 PM   #67 (permalink)
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thats my biggest fear w/ this phone. i had g1 for 2 months, was getting out of the car and fell out of my hand. and cracked screen. meanwhile i've had countless blackberries that i would run over w/ my car would still work. i avoid touchscreen since becuase of that but when i saw nexus one was love at first site and part w/ my bold9700. just hoping i have better luck w/ it.
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Old May 25th, 2010, 09:32 PM   #68 (permalink)
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Cry HTC Incredible Cracked Screen

Read all the posts. Last nite I used the browser about an hour & noticed it was hot about 1/3 down from the top back. I plugged it into wall charger, turned it upside on "meeting" so he wouldn't ring & wake me. When I picked him up this AM, there's a speck like pencil lead in middle of the screen, precisely where the heat was on the back, & a fine diagonal crack side-to-side. It did't fall! I first thought a gnat was stuck on my screen protector & it had a wrinkle. I can see the glass has a fine crack..color not affected. I wonder if this glass is too heat sensitive & that HOT Snapdragon hit the glass when I turned him over to "sleep"? Problem: got MOTO Droid 4/6, sound probs. Got a second Droid..still garbled.3rd week of my
30 days, I got the Incredible.& definitely loving it.30 days over, insurance excludes broken glass. I feel this is a manufacturer's defect but will no doubt be accused of dropping him. Do I call Verizon, Best Buy, or HTC? Appreciate advice. Cher
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Old June 20th, 2010, 12:58 AM   #69 (permalink)
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Quote:
Originally Posted by DrCellPhone View Post
Hello Folks,

We are very sorry to hear all the cracked screen problems with Nexus One. We can replace the Cracked Screen on Nexus One for a lot less than HTC and we offer a turn around time of one business day.

For more information call 1-877-349-7297 or visit Cell Phone Repair Center Doctor Cell Phone Committed to Customer Service and Quality

lol @ one business day....yall have had my N1 for almost 2 weeks now...
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Old June 23rd, 2010, 03:36 PM   #70 (permalink)
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I made the huge mistake of sending my N1 with cracked screen off to Dr. Cell Phone. A week later they sent it back to me with the new screen but it was not installed properly (rubbish was left under the glass) and the buttons and the flash didn't work anymore. They wanted me to pay to ship it back for a second round of repairs and then pay again for them to ship it to me. After threatening a charge dispute they agreed to provide a shipping label for FedEx ground plus complimentary overnight return shipping. Unfortunately, they only sent me the label after 4 days of calling them each day. 3 days after they received it, I still had no updates so I submitted a letter through Google Checkout demanding a response within 36 hours or else I'd submit my charge dispute. Immediately they updated the repair status online to 'Awaiting Parts'. 36 hours later, I called again after submitting the charge dispute and they are claiming that the trackball and flex-cable are broken. (These parts never had problems before sending it to Dr. Cell Phone even after the screen crack and Dr. Cell Phone never documented this in their invoice.) Angelo from Dr. Cell Phone then tried to tell me they had called me at a particular time to tell me this. Since I use google voice, I was able to verify that this was a blatant lie. They are no longer willing to fix it but will only send it back to me (in pieces presumably) if I will once again pay for them to ship it.

If you don't think this is a genuine story, check out why the BBB rated them an F: BBB Review of Dr. Cell Phone in Dallas, TX

Note that prior to my complaint, they had ignored 87.5% of the complaints including 3 improper repairs in just 12 months.

Quote:
Originally Posted by pwnvds View Post
Here is my sad story of how I got my Nexus One on January 7 and it was broken by January 8. I was just hanging out with my Nexus One in my pocket. Pulled it out and the screen looked funny. By the next morning, it was all black. It wasn't until I looked closer in bright light that I noticed several cracks in the internal screen, coming from the edges.

I think this is going to be a big problem for this phone. I've dropped my G1 about 20 times over the past 15 months and it's fine. I've even dunked it in a glass of water, dried it out, and it's fine. I did nothing out of the ordinary to my Nexus One and the screen (inside! with no external damage whatsoever) is cracked and now does not work. This is lousy manufacturing.

I put a call into HTC and they are supposed to be sending me a fedex label to send them the phone, but I didn't tell them the screen is cracked, I just said the screen doesn't work. So I am expecting them to tell me I'll have to pay to replace the screen. The warranty number for HTC is 888-617-1113. By the way it's been 24 hours and I still haven't received the emailed fedex label, so I am growing concerned...

Also, there is a company in Dallas called dr cell phone (google it) which can repair screens the same day they receive your phone, you can just ship it to them. It costs somewhere between $75 and $175 and they said they will repair the Nexus One (they do many other HTC phones). However they told me they are waiting on parts from HTC so it could be 1-2 weeks before they get parts.

I'll try to update when I get this resolved...right now, I am back using my trusty G1, with a great looking brick sitting in a box on my desk.

Quote:
Originally Posted by omega52390 View Post
i just went to their store today cuz mine screen broke and they told me they do not have the part to replace the screen yet. they have the parts to replace the digitizer and the top glass cover only so i sadly will have to deal with htc in order to get my phone fixed.

btw i have some knowledge on this subject so i will educate the thread.
first the screen is amoled not lcd. its harder to replace becuase its a new technology
there are many differences between lcd and oled displays. first oled does not require a backlighting system instead they brightness of each pixel is controlled independently meaning it takes up less space and means a pixel can actually be turned of making oleds (currently) twice as energy efficient as lcd.
secondly and more importantly is the reason why these cracks under the screen destroy the whole thing instead of leaving only a few dead pixels like it would on a tft or lcd. this happens because of the one fatal flaw of organic light emitting diodes which happens to also be its greatest asset. they are organic, what this means is that the leds are incredibly sensitive to moisture if an oled is exposed to moisture it is going to die and as you have seen this happens quite rapidly. just thought everyone might want to learn something
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Old June 27th, 2010, 01:48 PM   #71 (permalink)
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I posted a 45 step video tutorial on how to disassemble and reassemble and replace a Nexus One cracked screen

you might get bored watching it as it's in excruciating detail
nonetheless i posted it as my contribution to others who may have cracked their screens.

YouTube - 1- [ Repair / Fix / Replace ] Nexus One Cracked Touch Screen Digitizer Part 1 of 45
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Old July 4th, 2010, 10:23 PM   #72 (permalink)
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thanks for that, I'm sure I'll need it in the future
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Old July 13th, 2010, 05:22 AM   #73 (permalink)
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Dropped my N1 yesterday (about the 3rd time it's hit the ground) and spiderwebbed the glass(phone still works fine, it's just the glass front). Called HTC support and was quoted $55 for the repair(Free overnight shipping is included, both ways). The support call was one of the best I've encountered, guy was thorough and friendly. Turn-around time was quoted at 5 days (then upon finding out I was in Canada, 2 days was added to the estimate due to Customs).

Will keep posting updates.
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Old July 14th, 2010, 04:00 PM   #74 (permalink)
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FedEx Shipping label received in Email today. Time to strip the cards out remove the battery and battery cover and package it up. Have 7 days to get it to Fed-Ex.

Guess I'll be backing everything up before it goes as they say they completely wipe it and reprogram it.

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Old July 14th, 2010, 08:21 PM   #75 (permalink)
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My heart breaks a little seeing that o_O
But $55 sounds very very reasonable.

Hope all goes well.
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Old July 15th, 2010, 07:19 AM   #76 (permalink)
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@ RoyalWitCheese: OH wow! How high did your Nexus drop? And $55 is not bad at all, I've read posts where people were charged $150 or more from HTC
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Old July 15th, 2010, 10:38 AM   #77 (permalink)
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Hey, has anyone tried repairsuniverse.com? I have a droid cracked screen, Im trying to find out if this site is legit.
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Old July 18th, 2010, 11:02 AM   #78 (permalink)
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@ RoyalWitCheese: OH wow! How high did your Nexus drop? And $55 is not bad at all, I've read posts where people were charged $150 or more from HTC

Was from about hip level (I missed my pocket putting it away) but to be fair, it landed directly face down on REALLY rough ashphalt (visible rocks sticking out of it's surface).

The drops before were onto smooth concrete, and all that happened was phone flew apart (batt cover and battery) and got a couple small scratches.
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Old July 19th, 2010, 10:15 PM   #79 (permalink)
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You can break your LCD if your jeans are tight. That's how I cracked the front screen of my N75, it was fine in the car and cracked as I walked in the restaurant. Dumbfounded.

It's not common, but it can happen. Sounds like this has happened to a few people on this thread. So I always make sure to keep my Nexus in my pocket with as little stress as possible. It's always vertical in my pocket either all the way on the left side or the right side.
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Old July 20th, 2010, 02:23 PM   #80 (permalink)
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Surprised Nexus screen crack

Nexus one!


Awesome phone !
I (L) it!


But;
Is it true THAT

Sreen breaks so easily its funny?
Breaks when you drop it?
Random breaks like gizmodo?
Inform me
Tell me the truth , please
If its not so
Imma get this phone sure hehe
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Old July 23rd, 2010, 08:22 AM   #81 (permalink)
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Default N1 broken screen

hi,

I had my nexus one screen broken; the touch still working but the image is not displayed. I live outside USA where there is no supporter for nexus one. So I need to order the required spare part to fix my device either by me or by technician. I don't want to send my phone to be repaired then wait until get it back so it will spend a lot of time and money. I found the below link where i can buy spare part but Im not sure which one I can order: LCD or touch panel? the image is not displayed properly but the touch still working!!!

Google Nexus One Touch Panel

if there is better seller for nexus one spare parts where I can find it cheaper please send me the link.


Also can i use amnia2 or htc desire screens or LCD'S for nexus on?
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Old July 24th, 2010, 01:04 AM   #82 (permalink)
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The screen is fine. If you drop it from high up you may break it just like you would any other screen.

Two things I love about the Nexus One that make it very unique:
Dock pins for plugless charging and connecting to computer via the Desktop Dock and Car Dock
Light up Trackball Notifications
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Old July 24th, 2010, 10:17 PM   #83 (permalink)
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My N1 has taken a few spills without any issue. First one was a little over waist level and it landed screen down on hardwood flooring. Second fell out of my pocket at the movie theater onto the concrete floor. No screen protector, and no scratches or cracks.
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Old June 26th, 2012, 03:38 PM   #84 (permalink)
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Default kinda the same problem

When I had came home today I realized my phone was gone.
I went back to where I was last and found that my phone was found and given back to me later today. I had called it countinuesly with my friends phone. When I asked them if they got any calls, they said that the screen was dead and couldn't answer. I looked at the phone and found my Nexus one had scratches everywhere and my screen inside was cracked. when i turned it one my screen was black and all i saw was a red dot on the bottom. Later after I put it on my dock to charge small purple lines appeared in the lower right hand corner and still hasn't fixed yet. You can still have vibration, the keys, and turn it on, but the screen is just dead now. The person who found it told me that they found it in the grass. I have dropped it on a wood floor before and it was unharmed, but now I need help whether to get a new one or try and get a new screen. If the screen doesn't work and the lines still appear I will try and get a new phone. Any help is appreciated
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Old July 13th, 2012, 03:18 PM   #85 (permalink)
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Quote:
Originally Posted by cyber9015 View Post
When I had came home today I realized my phone was gone.
I went back to where I was last and found that my phone was found and given back to me later today. I had called it countinuesly with my friends phone. When I asked them if they got any calls, they said that the screen was dead and couldn't answer. I looked at the phone and found my Nexus one had scratches everywhere and my screen inside was cracked. when i turned it one my screen was black and all i saw was a red dot on the bottom. Later after I put it on my dock to charge small purple lines appeared in the lower right hand corner and still hasn't fixed yet. You can still have vibration, the keys, and turn it on, but the screen is just dead now. The person who found it told me that they found it in the grass. I have dropped it on a wood floor before and it was unharmed, but now I need help whether to get a new one or try and get a new screen. If the screen doesn't work and the lines still appear I will try and get a new phone. Any help is appreciated
That sucks :/ how much are you willing to spend on a new phone? To get the screen replace will cost you over $100.
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Old July 13th, 2012, 04:39 PM   #86 (permalink)
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Or around $25 if you're a DIY kinda guy.
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