Here is my sad story of how I got my Nexus One on January 7 and it was broken by January 8. I was just hanging out with my Nexus One in my pocket. Pulled it out and the screen looked funny. By the next morning, it was all black. It wasn't until I looked closer in bright light that I noticed several cracks in the internal screen, coming from the edges.
I think this is going to be a big problem for this phone. I've dropped my G1 about 20 times over the past 15 months and it's fine. I've even dunked it in a glass of water, dried it out, and it's fine. I did nothing out of the ordinary to my Nexus One and the screen (inside! with no external damage whatsoever) is cracked and now does not work. This is lousy manufacturing.
I put a call into HTC and they are supposed to be sending me a fedex label to send them the phone, but I didn't tell them the screen is cracked, I just said the screen doesn't work. So I am expecting them to tell me I'll have to pay to replace the screen. The warranty number for HTC is 888-617-1113. By the way it's been 24 hours and I still haven't received the emailed fedex label, so I am growing concerned...
Also, there is a company in Dallas called dr cell phone (google it) which can repair screens the same day they receive your phone, you can just ship it to them. It costs somewhere between $75 and $175 and they said they will repair the Nexus One (they do many other HTC phones). However they told me they are waiting on parts from HTC so it could be 1-2 weeks before they get parts.
I'll try to update when I get this resolved...right now, I am back using my trusty G1, with a great looking brick sitting in a box on my desk.
awwwww, sorry hope it wasn't in your back pocket! i always forget about my phone when I put it there. Hope maybe HTC'll pity you and repair under warranty.
everybody I know takes em down to harry hines in dallas to that dr cell phone, they can pretty much fix anything. A friend of mine jumped in his pool with his 3gs and they fixed it for him. On the weekends, there is often a long line of people waiting.
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You sure you didn't sit on it or bend it in any way? I feel this is a problem for phones with thin form factors. Did you apply pressure on the screen in any way? Sorry for the bad news. Sorry that you also have to go through the tedious experience of replacing it. I feel this is another problem in GOOG's model for selling phones. At the end of the day, you need "brick and mortar" stores so that these things can be taken care of quickly. Even if it's a Best Buy. They have enough coverage to handle these customer problems. Mailing it in and stuff ain't going to cut it, especially if you have to wait for a label. At least charge your CC for a replacement phone and send it to you while you send the other one back.
no, i'm not sure... i may have sat on it, I don't know, but I don't usually keep my phones in my back pocket....and it's weird that the inside screen would be broken. maybe you're right, its a thin form factor issue. the bitch of it is that i really like my G1 except for the memory and lag issues. oh well. if dr cell phone had the parts i'd say screw it and overnight it to them because i'm a very impatient person, but until then i'll just have to see how HTC pans out. I called again for another label, still haven't gotten anything.
It would be nice if this phone was sold through Amazon - their service is awesome. Or if Google warranted it like Amazon does for the Kindle. It's a really strange relationship between Google and HTC. They would have been better off with an Apple-Iphone or Amazon-Kindle relationship, but maybe this would REALLY piss off the open handset alliance members. who knows. One thing I can assure is that support/hardware issues are going to be a pain in the ass for this phone compared to traditional carrier sold phones.
You don't have to assure it, it already is a pain for many people experiencing problems with the N1. Google releases a statement that calls them "small" problems in customer service. The difference between Apple/Amazon is, when you look for service for those things, you don't know who the manufacturer is. But with the N1, you know clearly that it's HTC and you're right, the partnership there is very weird. Since it's not an "HTC phone" to the truest extent... it's a Google phone with HTC and T-Mo support. I can't even imagine what this Open Handset Alliance is going to be like when there are more phones and more manufacturers.
Can't get any worse right? Can it? Better not otherwise this will be a huge pock mark on GOOG. Although, with so many right steps, GOOG is due for a mis-step. Everyone's had it in this industry: Microsoft, Apple, Intel, Motorola, etc. Maybe this is Google's mis-step in a long line of everything they touch turning to gold!
Just an update: I still have not received the prepaid fedex label that was supposed to be emailed via HTC (2 days later). But I did ask how much a new screen would cost if they wouldn't cover it, and the cost is $240. This is about double that of drcellphone, so if they don't want to cover it, I'm going with the dr.
In the meantime, I ordered another Nexus One from Google because I have run out of patience and it's killing me. So I plan to repair the original one and sell it on Ebay. HTC is in Houston where I am, so I am planning to drop it off at lunchtime or just mail it myself, since this prepaid label is apparently never going to arrive.
$240 is insane considering the part itself is only $23.50. So, now, you've spent well over $1000 for a phone? That's insane. GOOG better figure out this customer service, but I don't know many people who have $1000 in their pocket and the patience to sell it the fixed one on ebay, probably at a reduced cost (especially since disclosure will reveal a previously broken phone).
You are not alone pwnvds - today my Nexus One screen cracked too. Was at the museum and took it out of my pocket to take a photo and noticed a slight curving crack from the top to the bottom of the screen. At that time the picture was fine.
Now, some hours later, the colour has washed out of the entire screen making it difficult to read.
My Nexus definitely DIDN'T receive any knocks. I've had it since last Friday and have taken great care of it. It has been kept in its pouch and very gently handled at all times by me and nobody else.
Do I need to contact HTC or Google to resolve this? I really hope this isn't a common problem as I really want this phone to invade the consciousness of the smartphone buying public as a true iPhone alternative.
That's quite a few cracked screens I've read about now. Well. About 5. Hope it's not a design flaw. Unless the sticky out camera is putting pressure on the screen from behind, if anyone can envisage what I mean.
So sorry to hear about your woes. Guess I won't just be lobbing mine in my handbag like I've done with every other gadget I've owned.
I am completely gutted, and starting to have mixed feelings about google. I spent about 3 years waiting for a true competitor to the iphone, and ordered the nexus one the other day, then within a few hours, dropped it, not very far or hard, and bang the whole screen was a cracked up mess, it still works but has shards of glass now coming off the screen. I was completely shocked and gutted! its not just the money its that finally someone has come up with a true iphone competitor and I badly wanted it. This phone was beautiful and it came very quickly, I genuinely felt like a kid at christmas, and was very very happy to start a what I thought would be a long relationship with google instead of apple (which i make a ethical point of not buying there products). Now I don't know what to do, over $250 including shipping to have it repaired, but is it worth it when I know the screen is so fragile. I appealed to htc with no give, and google have not replied to my plea. I can't justify replacing the screen and it being so delicate, plus they seem so unhelpful with customer support.
If anyone knows of any solution I would really appreciate it.
Even Gorilla glass will break on the the first drop, especially if it's a edge hit. That's the problem with all tempered glass, including gorilla glass. It can stand up to the shock of a strike or a drop if it does not make contact with the striking surface. But let it take an edge blow or a stress/flex to the hit, and you normally get spider glass, instead of gorilla glass.
The good thing is most of the time you get lucky and nothing happens, but shock can still zap the LCD (or other display type) screens being covered by temper glass. This is because the display screen glass (if it is glass) is much thinner and does not flex or handle stress and impact shock as well and the protective glass that you touch, does.
And pocket sitting puts a lot of stress and flex on the case and everything inside the case, before you feel the phone and jump up to remove it from your pocket.
i just found a place in northern California that repairs the screen on the nexus...i called them (888-990-7555) they have repaired about 10 already and the cost is $169 they use original HTC parts..... i was hesitant at first to send my phone to them but they have repaired broken iphones since day 1 so i sent if off and they same day they recieved it i got a call and said they were taking my phone apart and it would be ready the next day.... i recieved it back today and was thrilled at the quick turn around time ..and my phone still looks new... not even a mark on it...
here is the email for them info@n1repair.com hope this helps
WR
Last edited by w_reavis; February 23rd, 2010 at 12:21 PM.
i cant believe people would pay that amount of money to do something they could do themselves for nothing... really seems ridic.
also, i dont see why anyone would think that broken glass would EVER be covered by a basic warranty.
Even Gorilla glass will break on the the first drop, especially if it's a edge hit. That's the problem with all tempered glass, including gorilla glass. It can stand up to the shock of a strike or a drop if it does not make contact with the striking surface. But let it take an edge blow or a stress/flex to the hit, and you normally get spider glass, instead of gorilla glass.
The good thing is most of the time you get lucky and nothing happens, but shock can still zap the LCD (or other display type) screens being covered by temper glass. This is because the display screen glass (if it is glass) is much thinner and does not flex or handle stress and impact shock as well and the protective glass that you touch, does.
And pocket sitting puts a lot of stress and flex on the case and everything inside the case, before you feel the phone and jump up to remove it from your pocket.
Gorilla glass is not tempered. I haven't seen any portable devices with tempered glass. If it were tempered it would break into a thousand tiny pieces instead of long shards. Also, I am pretty sure Gorilla glass will not break on the first drop. I dropped my N1 last night. It landed on our hardwood floor and slid face down about 15 feet. The glass did get a couple of small scratches but it did not break.
Check out the video link from Corning. Especially at :52 seconds in.
Gorilla glass is not tempered. I haven't seen any portable devices with tempered glass. If it were tempered it would break into a thousand tiny pieces instead of long shards. Also, I am pretty sure Gorilla glass will not break on the first drop. I dropped my N1 last night. It landed on our hardwood floor and slid face down about 15 feet. The glass did get a couple of small scratches but it did not break.
Check out the video link from Corning. Especially at :52 seconds in.
i am sad to say that my n1 screen cracked as well i did not drop it or anything just had it in my pocket not a scratch on the phone all of a sudden i saw a small hairline crack on the inside by the end of the night the phone was all purple and funky by next day my phone was black i sent it back to htc this was before my 14 days ended told them that i did nothing wrong to the phone didn't physically drop it they sent me an invoice to fix the phone and charged me $125 told me warranty doesn't cover this all of this took about a week and a half i got my phone back from them except now reading all these posts that im not the only one that this has happened to im thinking maybe i should sell my phone i cant imagine that its that easy to brake this screen !!
i am sad to say that my n1 screen cracked as well i did not drop it or anything just had it in my pocket not a scratch on the phone all of a sudden i saw a small hairline crack on the inside by the end of the night the phone was all purple and funky by next day my phone was black i sent it back to htc this was before my 14 days ended told them that i did nothing wrong to the phone didn't physically drop it they sent me an invoice to fix the phone and charged me $125 told me warranty doesn't cover this all of this took about a week and a half i got my phone back from them except now reading all these posts that im not the only one that this has happened to im thinking maybe i should sell my phone i cant imagine that its that easy to brake this screen !!
It sounds like your LCD broke and not the glass screen. One of the Nexus phones that Cnet had did this same thing while sitting on a desk charging. I think they were able to get a warranty replacement.
It sounds like your LCD broke and not the glass screen. One of the Nexus phones that Cnet had did this same thing while sitting on a desk charging. I think they were able to get a warranty replacement.
yeah the glass screen was perfectly fine not s scratch one it the actually led screen had cracked i tried telling them it wasn't my fault and that the phone was in the case that it was just in my pocket they still basically told me that the warranty doesn't cover it and i have to pay to fix it i had actually checked now the total was $115.00 for repair and they didnt send me my original box that the phone came in
on a happier not i just read this engadget on the phone seems to be pretty sturdy looking at these testes i have no idea how my phone broke its just weird
Dr Cellphone may be spamming or whatever, but I can attest to the fact that they do quality repairs. I know of a few people who have gone to the actual store and gotten their repair done, everything from cracked screens to water damage, they repair it, and do it well, for a good price. I have seen the repaired phones, and you would never know.
I just want to add to the warnings about Nexus One -
The HTC screen is completely crap, mine shattered within 35 days of owning it. No abuse, just general use. I see friends drop their iPhones on the street and they are fine. The HTC Nexus One LCD glass splintered into a hundred pieces just by sliding off a coffee table while charging.
HTC will not stand by this product at all... they are trying to get $240 for a piece of glass (the LCD is fine). Their call center engages in petty games of trying to block calls and refusing supervisor access. I was left with no choice but to dispute the charge with my credit card company.
I recommend that everyone stay away from this phone until the screen issue is resolved. Who can afford to pay $240 every time the phone gets bumped or rolled or takes a spill? Do they not understand what daily life is like out in the real world?
Last edited by malowney; February 12th, 2010 at 11:34 PM.
I just want to add to the warnings about Nexus One -
The HTC screen is completely crap, mine shattered within 35 days of owning it. No abuse, just general use. I see friends drop their iPhones on the street and they are fine. The HTC Nexus One LCD glass splintered into a hundred pieces just by sliding off a coffee table while charging.
HTC will not stand by this product at all... they are trying to get $240 for a piece of glass (the LCD is fine). Their call center engages in petty games of trying to block calls and refusing supervisor access. I was left with no choice but to dispute the charge with my credit card company.
I recommend that everyone stay away from this phone until the screen issue is resolved. Who can afford to pay $240 every time the phone gets bumped or rolled or takes a spill? Do they not understand what daily life is like out in the real world?
Seriously? You broke your screen, which is glass, and all of a sudden it is the fault of HTC?
I had an iPhone 3G before the Nexus. I dropped it about two feet to the ground once and it shattered the glass. However the LCD was still good and the phone was fully functional. Do you know what Apple wanted for repair? $250. And you will not get your phone back, but a refurb. Apple charges $250 for any damage no matter how small. And the only option you have is to send your phone in and purchase a refurb. So stop all of the bashing on Google and HTC when they are much more willing to work with their customers.
Remember, Google got into this business to give the people what they want, not to tell them what they want.
Seriously? You broke your screen, which is glass, and all of a sudden it is the fault of HTC?
Re-read the post... HTC's "fault" is that they designed an inferior, overly-fragile screen, and that they don't stand behind the product.
My dealings with HTC's call center have been like dealing with Comcast or Microsoft. They put up a wall.
It has me questioning whether to even continue Android development on the nexus one. Honestly, I'm thinking I might just go back to a normal cell phone and get an Acer tablet that runs Android. Yes, HTC sucks that much ass as a company...
Re-read the post... HTC's "fault" is that they designed an inferior, overly-fragile screen, and that they don't stand behind the product.
My dealings with HTC's call center have been like dealing with Comcast or Microsoft. They put up a wall.
It has me questioning whether to even continue Android development on the nexus one. Honestly, I'm thinking I might just go back to a normal cell phone and get an Acer tablet that runs Android. Yes, HTC sucks that much ass as a company...
I think they do stand behind their products, but just like Honda won't do a free repair if you get into a car accident and your windshield and body is damaged, HTC isn't going to fix a screen that was broken due to user error.
I think they do stand behind their products, but just like Honda won't do a free repair if you get into a car accident and your windshield and body is damaged, HTC isn't going to fix a screen that was broken due to user error.
If I drove a Honda off the lot, and 35 days after owning it, a rock hit the windshield while driving down the highway, and the windshield got all spider-webbed up, I would ask Honda what was up with that- why is the windshield not prepared to handle everyday use?
If they then told me that this type of everyday use was beyond what the car was speced for, and that to replace the windshield would cost 50% of the price of the vehicle, you would have something analogous to HTC.
If I drove a Honda off the lot, and 35 days after owning it, a rock hit the windshield while driving down the highway, and the windshield got all spider-webbed up, I would ask Honda what was up with that- why is the windshield not prepared to handle everyday use?
If they then told me that this type of everyday use was beyond what the car was speced for, and that to replace the windshield would cost 50% of the price of the vehicle, you would have something analogous to HTC.
Caveat Emptor
What they charge is a whole different story, but that still doesn't change the fact that the phone is not meant to be dropped, like a car is not meant to be rear-ended.
You can say, "Well it's a phone and some people will drop them." Right, but a car is a car and sometimes people get in car accidents. Does this happen every day? No. Do people get mad when it happens, yes. Does it mean HTC doesn't stand behind their product when the end user drops the phone and offers to repair the damages for a fee? No, that's why there are insurance options on all phones you purchase available to you by your carrier.
What they charge is a whole different story, but that still doesn't change the fact that the phone is not meant to be dropped, like a car is not meant to be rear-ended.
You can say, "Well it's a phone and some people will drop them." Right, but a car is a car and sometimes people get in car accidents. Does this happen every day? No. Do people get mad when it happens, yes. Does it mean HTC doesn't stand behind their product when the end user drops the phone and offers to repair the damages for a fee? No, that's why there are insurance options on all phones you purchase available to you by your carrier.
It's not rocket science people.
Again, your car accident analogy is false... A car accident is a catastrophic event. How many times do you get in a car accident? Once every 3 or 4 years? How many times do you drop a phone? Personally, I drop my phone at least 10 times per year.
In this instance, the phone was charging on a coffee table, and the screen didn't survive the fall to the floor. IMHO, that is a pathetic lack of durability. Especially when you consider the performance of HTC's competitors. Virtually no other phone I know of would suffer that kind of damage from such an incidental event.
Again, your car accident analogy is false... A car accident is a catastrophic event. How many times do you get in a car accident? Once every 3 or 4 years? How many times do you drop a phone? Personally, I drop my phone at least 10 times per year.
In this instance, the phone was charging on a coffee table, and the screen didn't survive the fall to the floor. IMHO, that is a pathetic lack of durability. Especially when you consider the performance of HTC's competitors. Virtually no other phone I know of would suffer that kind of damage from such an incidental event.
And it's HTCs fault that you had your phone charging on a coffee table and it grew legs to walk off the table and fall?
Should Microsoft pay for your virus removal when you get a virus for going into shady websites? That happens more than once every 3 or 4 years, right?
Granted things like the Xbox 360 spontaneously combusting withn 1-2 years it cause for alarm. As far as I'm aware, the Nexus One's screen does not spontaneously shatter while you're using it normally.
And it's HTCs fault that you had your phone charging on a coffee table and it grew legs to walk off the table and fall?
Should Microsoft pay for your virus removal when you get a virus for going into shady websites? That happens more than once every 3 or 4 years, right?
Granted things like the Xbox 360 spontaneously combusting withn 1-2 years it cause for alarm. As far as I'm aware, the Nexus One's screen does not spontaneously shatter while you're using it normally.
I'm starting to realize that the Android community has taken on many of the unsavory qualities of Obama supporters and Mac users - ie, they develop a cult like following where the idol in question can do no wrong.
LOL... There is no point in me trying to convince you that there are shortcomings of a Google / HTC product.
My point in posting here is so that when others google terms such as "Is the Nexus One durable?" or "Does the Nexus One break easily?" that they will be able to find the anecdotal evidence they are looking for.
Enjoy your phone... The Android OS is a good OS. Unfortunately, the hardware just isn't ready for prime time yet, and that is my opinion based on using it for a month and having it break.
Last edited by malowney; February 13th, 2010 at 10:35 PM.
"many of the unsavory qualities of Obama supporters and Mac users" -- Strawman arguments tend to only highlight the ignorance of the individual using them.
"many of the unsavory qualities of Obama supporters and Mac users" -- Strawman arguments tend to only highlight the ignorance of the individual using them.
You seem to not know what a strawman is. This is an example of a strawman argument:
Quote:
Originally Posted by QrafTee
As far as I'm aware, the Nexus One's screen does not spontaneously shatter while you're using it normally.
What I did was make a comparison between Mac users / Obama supporters / and Android devotees in that all three groups seem to be unable to handle legitimate criticisms and critiques due to the cult-like mentality that prevails among the hard core.
Last edited by malowney; February 13th, 2010 at 10:15 PM.
What I did was made a comparison between Mac users / Obama supporters / and Android devotees in that all three groups seem to be unable to handle legitimate criticisms and critiques due to the cult-like mentality that prevails among the hard core.
Cult-like? No, you got it wrong. You're just mad because you broke your phone and HTC didn't give you a free ride. I never said it was or wasn't durable and I never said Google/HTC can do no wrong. I'm just saying its your fault and it's like "you types of people" to blame others for their own problems.
I was just saying because a company charges you for repairs doesn't mean the company doesn't stand by their product. I'm sorry if I've offended you, but the truth hurts. Did you get the insurance?
By the way, Android "devotees" != Nexus One "supporters." You should stop generalizing.
Last edited by QrafTee; February 13th, 2010 at 10:20 PM.
Cult-like? No, you got it wrong. You're just mad because you broke your phone and HTC didn't give you a free ride. I never said it was or wasn't durable and I never said Google/HTC can do no wrong. I'm just saying its your fault and it's like your "crowd" to blame others for their own problems.
I was just saying because a company charges you for repairs doesn't mean the company doesn't stand by their product. I'm sorry if I've offended you, but the truth hurts. Did you get the insurance?
OK... sorry then... Its honestly not that big a deal... I bought the phone outright and I will be reversing the charges via my credit card. I just wanted to get an "on the street" user report out there on the bulletin boards to say "hey, there may be some quality issues here".
The phone won't work for my needs as I do have a lifestyle that involves a lot of physical / outdoor activity and kids and pets. It probably will work for a lot of people, people who can take really good care of it and keep it in the sock. That's totally cool. Just wanted to present the other side...
OK... sorry then... Its honestly not that big a deal... I bought the phone outright and I will be reversing the charges via my credit card. I just wanted to get an "on the street" user report out there on the bulletin boards to say "hey, there may be some quality issues here".
The phone won't work for my needs as I do have a lifestyle that involves a lot of physical / outdoor activity and kids and pets. It probably will work for a lot of people, people who can take really good care of it and keep it in the sock. That's totally cool. Just wanted to present the other side...
Well, I'll admit I don't own the phone--waiting for it to appear on the Verizon network. And if it is as flimsy as you and others have been reporting... I'll be deeply disappointed. But you're right about one thing, cult-like followers are a no-no. We'd be no better than the Microsoft camp who think high RROD failure rates are "okay" or the Apple camp who just have to grab the latest Apple product "just because."
Well, I'll admit I don't own the phone--waiting for it to appear on the Verizon network. And if it is as flimsy as you and others have been reporting... I'll be deeply disappointed. But you're right about one thing, cult-like followers are a no-no. We'd be no better than the Microsoft camp who think high RROD failure rates are "okay" or the Apple camp who just have to grab the latest Apple product "just because."
Cheers to that... I retract my statements... sorry if my disappointment got the better of me...
Last edited by malowney; February 13th, 2010 at 11:04 PM.
Gorilla glass is not tempered. I haven't seen any portable devices with tempered glass. If it were tempered it would break into a thousand tiny pieces instead of long shards. Also, I am pretty sure Gorilla glass will not break on the first drop. I dropped my N1 last night. It landed on our hardwood floor and slid face down about 15 feet. The glass did get a couple of small scratches but it did not break.
Check out the video link from Corning. Especially at :52 seconds in.
Interesting video, so I stand corrected and should have said, layered/sandwiched/treated glass, rather than tempered. But all those would be considered, to a layman anyway, to be a tempered treatment, to keep the glass from breaking and shattering as easily as "normal" untreated/altered glass.
In the case of the phone, it's a cover to keep the underlying *normal* glass from being a problem when it breaks. Which is why I will assume, that you will often see the under glass on devices like the N1, as broken or cracked while the cover glass is often not harmed. But it still sucks when you see cracked glass, covered, sandwiched, treated or not.
Long before the Nexus One launched, the media was filled with speculation, buzz, rumors, and excitement regarding the possibility of a "Google Phone". The rumors were put to rest when Google announced the Nexus One, the first ever Google ... Read More
Nexus One Cracked Screen
hope it wasn't in your back pocket! i always forget about my phone when I put it there. Hope maybe HTC'll pity you and repair under warranty.
