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Old February 26th, 2010, 04:47 AM   #1 (permalink)
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Default HTC UK Support/Repair Experiance

Being a bit of a perfectionist, I sent my N1 off to be repaired because the antenna cover didn't fit so good, it was offset by about 0.5mm, causing it to occasionally catch on the pouch when getting removed.

I thought I would quickly go over the good and bad points of the operation for any interested parties.

I made the decision on Weds last week (17th) and arrange for the repair, HTC are quite a friendly bunch over phone, so that was nice. Collection of my handset was arranged for the following day by UPS.

Being a bit paranoid about my phone, I packed that sucker up good, tons of bubble wrap everywhere, sadly the courier arrived before HTC got the shipping label to me, this was the bad part as the guy I then spoke to was adamant the tick sheet was the same thing as the shipping label no matter what I told him, in the end he just hung up on me

Tried again and got a much more helpful chap who got the shipping label sorted and said he'd rearrange it for Friday. Except he didn't

So Friday afternoon I arrange the collection myself for Monday, which to be honest I prefer as I'm not without the thing over the weekend.

Monday comes and hooray, UPS arrive to take it away, onto the comedy SPV500 for a few days.

Now all I can do is keep an eye on https://tracking.htc.com/viewticket.aspx

Thursday morning I get a notification that all is done and it's being sent back to me, yay!

Fast forward to just now, UPS have dropped the phone off, it is my original which I am happy about as I know it's a pretty decent one, no dust under screen etc.

The antenna cover has been replaced rather than just popped off and refitted which is cool as the original had picked up a couple of the oh-so common marks from using the pouch, and the new one fits much better.

Best news yet though, they have removed the ERE36B update and dropped me back to ERE27 which I am very happy about, was expecting to have to root to dump that

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Old February 26th, 2010, 05:51 AM   #2 (permalink)
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Out of curiosity, how can you tell it's your original one?
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Old February 26th, 2010, 05:53 AM   #3 (permalink)
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i wondered that too...
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Old February 26th, 2010, 06:05 AM   #4 (permalink)
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Same IMEI
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Old February 26th, 2010, 06:55 AM   #5 (permalink)
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aha! makes perfect sense!
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Old February 26th, 2010, 07:43 AM   #6 (permalink)
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I had a great experience with HTC UK Support:
Monday: Phoned HTC to report my Nexus one had died and explained what I’d tried to remedy the situation. I asked for it to be collected and delivered to my wifes workplace which wasn’t a problem for them. I got a paid UPS collection slip emailed to me whilst I was on the phone and everything was arranged.
Tuesday: UPS collected my Nexus One from my wifes workplace.
Wednesday: UPS delivered my Nexus One to HTC
Thursday: I recieved an email saying that a replacement was being sent
Friday: The Nexus One was delivered to my wife at 10AM.

Really quick turnaround and they were fine with me doing things like having it delivered to my wife's workplace.

I'm glad you're pleased with the work done Rusty. That's the best part about it.
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Old February 26th, 2010, 09:19 AM   #7 (permalink)
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Looks like HTC UK > HTC US. Bonus. Makes me feel a bit more confident about getting them to sort out my dust issue when it becomes too much to bear.
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Old February 26th, 2010, 10:50 AM   #8 (permalink)
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I think I have the exact same issue. The bottom part on the right side is raised ever so slightly. So much so that I can feel it and it does catch on this.
I am, however, not as picky as the OP and do not wish to be without my phone just because of this

I would rather the bottom part fell off before I would be prepared to go through all that just to have it repaired.

Nice to know the option is there and that HTC are nice chaps about the whole process Shame they seem a bit dense at times.
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Old February 26th, 2010, 11:05 AM   #9 (permalink)
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Yes that sounds exactly the same, even on the same side (assuming you mean the right as you look at the screen).
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