March 12th, 2013, 09:03 AM
Thread Author (OP)
Join Date: Feb 2010
Device(s): Samsung Galaxy Nexus 4.3 / JWR66V
Carrier: Tesco Mobile
Thanked 10 Times in 9 Posts
HTC payout over 2-year warranty **UK**
Readers may be interested, particularly in UK...
I'd had three repairs done by HTC (or their UK agents, Regeneris..) on my little 'droid... one for free (as it should have been..), the other two charged for (almost £200 UK Pounds, - approaching $300 USD). Issue was they didn't accept there was a Google 2-yr warranty & accused me of damage. I have/had the money (retired...) but wasn't happy: Their customer service was, shall we say, lacking...
Anyway, over a year later I wrote careful letters to HTC & Google UK as "Letters before Action" basically saying pay up or it's the small-claims court for you. HTC have paid up!!
I will now chase Google for their reply.... Shame really, I was looking forward to suing Google in court.....
For any UK readers wanting templates for "Letter before Action" try Google (ah, the irony..) or Citizen's Advice. PM me if you get stuck...
Best wishes to all, including those who disagree with me..