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Old May 18th, 2011, 02:37 AM   #1 (permalink)
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Default camera flash crashes phone

If I try to take a pic with the flash activated, it takes it and immediately shuts the phone off. Only way to get it back on is by pulling the battery. This plus all the weak 3G/4G and WIFI signals with slow performance issues is about to make me take this POS back any day. I dont know if its Samsung, Google or Sprint, but someone REALLY F'd up what could have a been a great phone.

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Old May 18th, 2011, 09:25 PM   #2 (permalink)
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THAT sounds like a hardware issue. I would take it back immediately.
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Old May 19th, 2011, 07:27 AM   #3 (permalink)
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Its usually worth a shot to try a factory reset when you experience a major problem
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Old May 19th, 2011, 11:26 AM   #4 (permalink)
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It almost sounds like the flash is pulling so much current that the battery is giving out. Try recharging the battery as full as you can get it, then retest.
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Old May 19th, 2011, 12:25 PM   #5 (permalink)
 
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Quote:
Originally Posted by FocusFreak View Post
If I try to take a pic with the flash activated, it takes it and immediately shuts the phone off. Only way to get it back on is by pulling the battery. This plus all the weak 3G/4G and WIFI signals with slow performance issues is about to make me take this POS back any day. I dont know if its Samsung, Google or Sprint, but someone REALLY F'd up what could have a been a great phone.
I HAVE THIS EXACT SAME ISSUE WITH MY NEXUS S !! AND I FOUND THE PROBLEM: THE BATTERY , I have bought a seidio battery and using it since monday, and always when the charge is under 50%, and i take a pic with flash on the phone shut down and not opening back til i remove the battery... I tried with the factory one and there is no issue! I contacted seidio and they told me to try a couple of cycle and check out if its still doing this!

What I already tried:
Try take pic with flash on with factory battery = working
Try take pic with flash on with seidio battery at up to 80% charge = working
Try take pic with flash on with seidio battery under 50% charge = shut down!
Try take pic without flash on with seidio = working
try take pic with flash on with seidio battery but plugged to the charger = working
So definatly the 3rd party battery is the issue here and I hope it will solve after a couple of charging cycle! (Now charging my 4th cycle)
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Old May 20th, 2011, 10:12 AM   #6 (permalink)
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Which Seidio battery?

I just got the 1750mAh yesterday. It was at 50% when I put it on the charger. I will let mine get below 50% today and try taking a picture with flash and report back.
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Old May 20th, 2011, 02:05 PM   #7 (permalink)
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I just tested mine with the 1750mAh battery and it crashed too. The battery was at 29%.

Just now swapped out the stock battery and I will test it at around the same charge level when it drains down that far.
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Old May 20th, 2011, 03:57 PM   #8 (permalink)
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O just took a picture with flash at 31% with the original battery and the phone did not crash.

Damn, it sucks that I just bought this 1750 battery and I have this issue. I guess don't take pictures that require flash if I am using the Seidio battery.
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Old May 20th, 2011, 07:13 PM   #9 (permalink)
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Quote:
Originally Posted by frankkduf View Post
I HAVE THIS EXACT SAME ISSUE WITH MY NEXUS S !! AND I FOUND THE PROBLEM: THE BATTERY , I have bought a seidio battery and using it since monday, and always when the charge is under 50%, and i take a pic with flash on the phone shut down and not opening back til i remove the battery... I tried with the factory one and there is no issue! I contacted seidio and they told me to try a couple of cycle and check out if its still doing this!

What I already tried:
Try take pic with flash on with factory battery = working
Try take pic with flash on with seidio battery at up to 80% charge = working
Try take pic with flash on with seidio battery under 50% charge = shut down!
Try take pic without flash on with seidio = working
try take pic with flash on with seidio battery but plugged to the charger = working
So definatly the 3rd party battery is the issue here and I hope it will solve after a couple of charging cycle! (Now charging my 4th cycle)
Hmmm. I think signal strength might make a difference. I also have the Seidio 1750 battery and this was happening. when I had zero signal. Battery was at like 60 something % but I get home with 3 bars and my flash is working just fine, weird.
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Old May 20th, 2011, 09:26 PM   #10 (permalink)
 
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tomorrow will be my 5th charging cycle.. hope its gonna be fix... anybody know when the battery get stable?
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Old May 23rd, 2011, 01:32 AM   #11 (permalink)
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Ok, this is for sure a power issue. I went back to the same restaurant I still had this problem. Tonight I had the Seidio 1750 at only 33% charge and trying to take a pic with the flash crashed the phone. Then when in the car, I plugged in my charger (phone at 29%) and tried again, worked perfectly. I have no clue why it doesnt just disable the flash like most other phones. I REALLY have no clue how anything under 50% isnt enough battery to power the flash for a pic Has anyone tried with the stock battery?
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Old May 23rd, 2011, 12:20 PM   #12 (permalink)
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Quote:
Originally Posted by FocusFreak View Post
Ok, this is for sure a power issue. I went back to the same restaurant I still had this problem. Tonight I had the Seidio 1750 at only 33% charge and trying to take a pic with the flash crashed the phone. Then when in the car, I plugged in my charger (phone at 29%) and tried again, worked perfectly. I have no clue why it doesnt just disable the flash like most other phones. I REALLY have no clue how anything under 50% isn't enough battery to power the flash for a pic...
If it failed in a weak signal area it likely was due to the radio pulling a lot of current when the cell site commanded the phone to transmit higher power, plus the current drain of the flash combined to drop the voltage below the usable level. Then at home (or wherever the signal was stronger) the radio was transmitting at lower power and the voltage drop was not severe enough when the flash fired to crash the phone.

Clean the contacts on the battery, although as new as everything is that should not be a problem.
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Old May 23rd, 2011, 02:43 PM   #13 (permalink)
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Quote:
Originally Posted by FocusFreak View Post
Ok, this is for sure a power issue. I went back to the same restaurant I still had this problem. Tonight I had the Seidio 1750 at only 33% charge and trying to take a pic with the flash crashed the phone. Then when in the car, I plugged in my charger (phone at 29%) and tried again, worked perfectly. I have no clue why it doesnt just disable the flash like most other phones. I REALLY have no clue how anything under 50% isnt enough battery to power the flash for a pic Has anyone tried with the stock battery?

Yeah, I tried this with my stock battery at 31% and it didn't crash the phone.

Look at my previous post.

camera flash crashes phone
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Old May 23rd, 2011, 03:46 PM   #14 (permalink)
 
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Quote:
Originally Posted by deadsmiley View Post
Yeah, I tried this with my stock battery at 31% and it didn't crash the phone.

Look at my previous post.

camera flash crashes phone
and I tried it with the sotck one at 5% remaining and its all working great, with seidio I still have this issue after a week of 6 full cycle charging, tomorow if i see this again, i will throw it back to seidio for a full refund!!!
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Old May 25th, 2011, 08:02 AM   #15 (permalink)
 
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any news with you guys on this? for me i just decided to return it to seidio cause it has not resolved..
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Old May 26th, 2011, 08:17 AM   #16 (permalink)
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Nope, I have been using the stock battery. It's doing fine.

I too will send back the Seidio battery.
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Old May 26th, 2011, 12:23 PM   #17 (permalink)
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This shouldn't be happening! If you are experiencing any issues, please PM me your order information and I can help you get a replacement!
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Old May 26th, 2011, 03:26 PM   #18 (permalink)
 
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Quote:
Originally Posted by seidioseidio View Post
This shouldn't be happening! If you are experiencing any issues, please PM me your order information and I can help you get a replacement!
who would take a chance to wait another 2 weeks to get a battery that would not work with the camera flash!?!
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Old May 26th, 2011, 09:57 PM   #19 (permalink)
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PM sent
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Old May 28th, 2011, 08:41 PM   #20 (permalink)
 
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so , before i ship it back, nobody yet has this issue resolved by itselft after sometimes?
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Old June 6th, 2011, 11:26 AM   #21 (permalink)
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I just parked the battery in the original box. Then I PM'd seidioseidio. They are shipping a new battery to me along with a return shipping label. In the mean time I am just using the stock battery. I should have the new one any day now. I will let you know.
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Old June 7th, 2011, 10:10 AM   #22 (permalink)
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We have addressed this issue, so if you're having this issue, please PM me and I can make sure you get a replacement!
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Old June 8th, 2011, 10:06 PM   #23 (permalink)
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Quote:
Originally Posted by seidioseidio View Post
We have addressed this issue, so if you're having this issue, please PM me and I can make sure you get a replacement!
I received my new battery today. I just took some flash photos at 31% battery and I have no issues.

w00t!
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Old June 8th, 2011, 10:49 PM   #24 (permalink)
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22% battery and still snapping flash photos without a hitch.
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Old June 9th, 2011, 12:44 AM   #25 (permalink)
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Glad to hear the problem's solved. Still okay?
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Old June 9th, 2011, 05:39 PM   #26 (permalink)
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Glad to hear the problem's solved. Still okay?
Yep, I gave the battery a full charge last night and it's been doing well. Since it has only been charged once by me I expect it will get a little better after a few charging cycles. Right now it seems to be lasting about as long as my stock battery after it was charged a few times.
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Old August 1st, 2011, 09:13 AM   #27 (permalink)
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I see this is an older issue, however Seidio has not resolved as they said. I got my battery less than two weeks ago and last night while at a wedding and using flash for the first time this happened to me.
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Old August 1st, 2011, 11:10 AM   #28 (permalink)
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I see this is an older issue, however Seidio has not resolved as they said. I got my battery less than two weeks ago and last night while at a wedding and using flash for the first time this happened to me.
Did you purchase this directly from us or from an authroized reseller?
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Old August 6th, 2011, 08:49 PM   #29 (permalink)
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I bought it from this site.
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