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Old July 12th, 2011, 07:23 PM   #1 (permalink)
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Default Nexus S wont mount to my PC!

Hello, I'm Qasim. My nexus S used to mount perfectly but now I plug it in to my computer and it doesnt have the icons in the notifications bar, the computer isn't identifying it, and I am really getting iritated. Does anyone know the problem? USB Debugging = enabled, Ive restarted multiple times in result of nothing.

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Old July 12th, 2011, 07:34 PM   #2 (permalink)
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Just figured out that when I restarted, it shows in the notification "USB" and it says "Checking for errors." Nothing happens when clicked. It is there for like 5 seconds then it goes away
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Old July 13th, 2011, 07:19 AM   #3 (permalink)
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Originally Posted by Qasim2143214 View Post
Hello, I'm Qasim. My nexus S used to mount perfectly but now I plug it in to my computer and it doesnt have the icons in the notifications bar, the computer isn't identifying it, and I am really getting iritated. Does anyone know the problem? USB Debugging = enabled, Ive restarted multiple times in result of nothing.
FYI - You don't need USB Debugging enabled, that's for developers. By default the Nexus S will pop up a window whenever it's connected to a computer asking if you want to enable USB. If that doesn't pop up, then it's not recognizing the presence of a computer on the other end of the cable.

Do you have another USB cable to check to make sure it's not a defective cable?
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Old July 13th, 2011, 11:06 AM   #4 (permalink)
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When its plugged it, the android says it is charging, can it still be defective. I only have the blackberry chargers, I know those will fit but is it okay if I use them?
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Old July 13th, 2011, 01:19 PM   #5 (permalink)
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When its plugged it, the android says it is charging, can it still be defective.
Yes, because USB support and charging are on separate pins in the port.
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I only have the blackberry chargers, I know those will fit but is it okay if I use them?
Yes, you can use them to charge the device. But you may not be able to use them for data connections to the computer.

Where is the cable that came with the phone?

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Old July 13th, 2011, 04:43 PM   #6 (permalink)
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That is the one that wont work, the one that came with my phone is the one im using to charge my phone and attempting to mount.
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Old July 13th, 2011, 04:47 PM   #7 (permalink)
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After further research, the front USB ports on my PC seem to be defective. I'm going to have to open it up and rewire with new usb ports.
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Old July 18th, 2011, 04:53 AM   #8 (permalink)
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This happens to be quite often...but eventually on the 20th or 30th plug in it recognises it. :\
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Old July 18th, 2011, 05:40 AM   #9 (permalink)
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This happens to be quite often...but eventually on the 20th or 30th plug in it recognises it. :\
That sounds like a defective USB cable or port. See if you can't try using a different cable and/or different ports on your PC. If that doesn't work, it's likely the port on your phone. Be careful plugging and unplugging it over and over, as this will damage it further, eventually to the point that it will no longer even charge.
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Old July 18th, 2011, 07:04 PM   #10 (permalink)
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It seems to take mine a second once I unlock the screen to 'notice' its plugged in, FYI I use the same USB as my motorola Xoom. Then the option for USB storage comes up.

ETA

Oops, forgot to add: Try another cable maybe? Micro USB's are not all that uncommon these days. You can also maybe try another USB on your computer?
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Old July 19th, 2011, 09:39 PM   #11 (permalink)
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Notsure no, it's not my usb cable

My Nexus S 4g has been working properly with my work PC (Windows 7)...until last Thursday. I've been using CompanionLink to sync, but the PC delivers an error message when I connect my phone, saying "USB Device Not Recognized." I've switched cables, and I've tried connecting to two Windows 7 PCs at home...same problem. The phone will charge, but it isn't available as a USB drive and I can't sync. Could this be related to the Google upgrade that rolled out about this time last week? I've done all the obvious things...rebooted the PC, removed the battery from the phone, replaced the battery with a new one. Our IT manager is puzzled...first time I've ever seen him stumped. I can't sync with Outlook using Exchange...can't do that with a personal phone due to corporate security, so that option is out. I don't want to wipe my phone, but will do as a last resort if someone knows that will work.
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Old July 19th, 2011, 11:36 PM   #12 (permalink)
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Originally Posted by larryg View Post
My Nexus S 4g has been working properly with my work PC (Windows 7)...until last Thursday. I've been using CompanionLink to sync, but the PC delivers an error message when I connect my phone, saying "USB Device Not Recognized." I've switched cables, and I've tried connecting to two Windows 7 PCs at home...same problem. The phone will charge, but it isn't available as a USB drive and I can't sync. Could this be related to the Google upgrade that rolled out about this time last week? I've done all the obvious things...rebooted the PC, removed the battery from the phone, replaced the battery with a new one. Our IT manager is puzzled...first time I've ever seen him stumped. I can't sync with Outlook using Exchange...can't do that with a personal phone due to corporate security, so that option is out. I don't want to wipe my phone, but will do as a last resort if someone knows that will work.

Have you tried a different cable? Mine did this exact same thing. It turned out to be a defective USB port on the phone and I had to warrenty it off to Samsung because it took about a month before it started acting up. It eventually got to the point that it didn't even charge anymore.
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Old July 23rd, 2011, 08:02 PM   #13 (permalink)
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Have you tried a different cable? Mine did this exact same thing. It turned out to be a defective USB port on the phone and I had to warrenty it off to Samsung because it took about a month before it started acting up. It eventually got to the point that it didn't even charge anymore.
Took my phone to Sprint this morning and the tech rep used some denatured alcohol to clean the USB port. Phone mounted properly so I'm anxious to try it Monday on my work PC.
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Old July 25th, 2011, 06:15 AM   #14 (permalink)
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Took my phone to Sprint this morning and the tech rep used some denatured alcohol to clean the USB port. Phone mounted properly so I'm anxious to try it Monday on my work PC.
Let me know if that worked. I have a nexux s 4g and have the same issue. I did the reset yesterday and it did not solve the problem. Now I don't know what to do next. Sprint Tech support could not fix it and wanted me to do a reset forst and then will exchange the phone??

I just cleaned mine and it did not help?
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Old July 27th, 2011, 12:03 PM   #15 (permalink)
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Let me know if that worked. I have a nexux s 4g and have the same issue. I did the reset yesterday and it did not solve the problem. Now I don't know what to do next. Sprint Tech support could not fix it and wanted me to do a reset forst and then will exchange the phone??

I just cleaned mine and it did not help?
Cleaning the USB port didn't solve the problem permanently so Sprint replaced the phone yesterday. Tech rep decided the port was defective and I had insurance...for the first time.
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Old July 27th, 2011, 02:08 PM   #16 (permalink)
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Cleaning the USB port didn't solve the problem permanently so Sprint replaced the phone yesterday. Tech rep decided the port was defective and I had insurance...for the first time.
That is what they wanted to do to mine but they wouldn't guarantee it would not happen again as the ytold me this is a known issue and they do not have a fix for it yet. Di you get a new phone or a refurb? I was told I would get a refurb.
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Old July 31st, 2011, 10:41 PM   #17 (permalink)
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That is what they wanted to do to mine but they wouldn't guarantee it would not happen again as the ytold me this is a known issue and they do not have a fix for it yet. Di you get a new phone or a refurb? I was told I would get a refurb.
I got a new phone...maybe due in having insurance, maybe due to being a very long-time Sprint customer and knowing the people in the store near my home. I would not have accepted a refurb.
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Old August 3rd, 2011, 12:25 PM   #18 (permalink)
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My new Nexus S for AT&T mounted perfectly and instantly on Windows 7 64bit without a hitch. Not using Kies. Maybe something was updated in the firmware of the phone on this model.
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Old August 15th, 2011, 09:52 PM   #19 (permalink)
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Default Solution that worked for me

"Seems that the driver didn't automagically install the first time I plugged the phone in."

Phone: Nexus S 4G
Carrier: Sprint
Computer Make: Asus
Model: UL30A Series
Type: 64-bit Operating system
OS: Windows 7, SP1

1. When I plugged in the USB to my computer, the phone would charge, and the notification bar would briefly show the USB icon and then it would disappear.
2. Phone didn't prompt me to turn on USB storage, but I could turn on tethering and would have network access. The phone did not appear as a storage device on my PC.
3. I plugged it into another laptop and it worked perfectly.
4. Plugged it back into my PC, tried all the different USB ports with no luck.
5. Checked Start > Devices & Printers. The Nexus S appeared as a generic device at the bottom. Right click icon and select "Properties" and the info was mostly greyed out. Select "Hardware" tab and then "Properties".
6. In new Properties window, selected "Driver" and then "Update Driver" and then "Search automatically..."
7. It found the driver, updated, and then the phone's USB storage mounted correctly. Seems that the driver didn't automagically install the first time I plugged the phone in.

HTH
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Old August 15th, 2011, 10:06 PM   #20 (permalink)
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Quote:
Originally Posted by Qasim2143214 View Post
Hello, I'm Qasim. My nexus S used to mount perfectly but now I plug it in to my computer and it doesnt have the icons in the notifications bar, the computer isn't identifying it, and I am really getting iritated. Does anyone know the problem? USB Debugging = enabled, Ive restarted multiple times in result of nothing.
I used to have a Nexus S 4G, but none the less I have had this same problem with my current G2x. I have to basically re-enable to the USB Mass Storage option on my settings to get it to work. This Android video demonstrates how to do this.

Good luck mate!
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Old August 16th, 2011, 04:24 PM   #21 (permalink)
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Originally Posted by frillyozz View Post
I used to have a Nexus S 4G, but none the less I have had this same problem with my current G2x. I have to basically re-enable to the USB Mass Storage option on my settings to get it to work. This Android video demonstrates how to do this.

Good luck mate!
There is not that option in the video on the nexux s in the settings
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Old September 2nd, 2011, 07:00 AM   #22 (permalink)
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will my Nexus S work with my Mac computer when I plug in it's USB lead?
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Old October 19th, 2011, 03:50 PM   #23 (permalink)
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Quote:
Originally Posted by lackscr8ivity View Post
"Seems that the driver didn't automagically install the first time I plugged the phone in."

Phone: Nexus S 4G
Carrier: Sprint
Computer Make: Asus
Model: UL30A Series
Type: 64-bit Operating system
OS: Windows 7, SP1

1. When I plugged in the USB to my computer, the phone would charge, and the notification bar would briefly show the USB icon and then it would disappear.
2. Phone didn't prompt me to turn on USB storage, but I could turn on tethering and would have network access. The phone did not appear as a storage device on my PC.
3. I plugged it into another laptop and it worked perfectly.
4. Plugged it back into my PC, tried all the different USB ports with no luck.
5. Checked Start > Devices & Printers. The Nexus S appeared as a generic device at the bottom. Right click icon and select "Properties" and the info was mostly greyed out. Select "Hardware" tab and then "Properties".
6. In new Properties window, selected "Driver" and then "Update Driver" and then "Search automatically..."
7. It found the driver, updated, and then the phone's USB storage mounted correctly. Seems that the driver didn't automagically install the first time I plugged the phone in.

HTH
I try to search automatically and it says it can not find the drivers. Where can I find the driver? Just need my phone to plug and play into my computer and got a new Nexus S from Sprint and still having same issues. Please help.
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Old October 19th, 2011, 04:15 PM   #24 (permalink)
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I solved my problem the other day. Look in the USB port on the phone and there is a flat part that should be in the middle so it goes inside the usb plug. Mine was bent and was missing the plug but when I bent it back with a little pocket knife it has been working flawlessly ever since!!
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Old December 6th, 2011, 08:39 AM   #25 (permalink)
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Originally Posted by hi-tech34 View Post
I solved my problem the other day. Look in the USB port on the phone and there is a flat part that should be in the middle so it goes inside the usb plug. Mine was bent and was missing the plug but when I bent it back with a little pocket knife it has been working flawlessly ever since!!
Figured I'd register after google sent me to this thread - nothing worked, till I did this.. scary stuff!
talk about a design flaw...
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Old December 6th, 2011, 08:58 AM   #26 (permalink)
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Figured I'd register after google sent me to this thread - nothing worked, till I did this.. scary stuff!
talk about a design flaw...
Glad it worked for you. Yeah and Sprint and Samsung still have no idea of this method of repair, go figure...
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Old December 18th, 2011, 08:49 PM   #27 (permalink)
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Had the same issue with my Nexus s, It has being happening for months. I even purchase a sensation XE to carry me over. I thought I would try and clean the connectors and what do you no. it worked instantly. Now i have 2 phones =/

Thanks
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Old March 26th, 2012, 10:33 AM   #28 (permalink)
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Originally Posted by hi-tech34 View Post
I solved my problem the other day. Look in the USB port on the phone and there is a flat part that should be in the middle so it goes inside the usb plug. Mine was bent and was missing the plug but when I bent it back with a little pocket knife it has been working flawlessly ever since!!
I registered JUST to say thanks for suggesting this. Nothing else worked for me until I tried it.
Thanks!
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Old March 26th, 2012, 03:02 PM   #29 (permalink)
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I registered JUST to say thanks for suggesting this. Nothing else worked for me until I tried it.
Thanks!
You are so welcome!
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Old April 6th, 2012, 10:34 AM   #30 (permalink)
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I solved my problem the other day. Look in the USB port on the phone and there is a flat part that should be in the middle so it goes inside the usb plug. Mine was bent and was missing the plug but when I bent it back with a little pocket knife it has been working flawlessly ever since!!
Thank you, I too registered just to say "thanks".
I kept cursing my 3yr old laptop's USB port & did what not to make it work.
Now I realize that I was the one who screwed the usb port on my Nexus S by using a mobile charger whose cable kept flipping out while in my pocket.
God is in the details Thanks again !!
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Old April 6th, 2012, 03:34 PM   #31 (permalink)
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Thank you, I too registered just to say "thanks".
I kept cursing my 3yr old laptop's USB port & did what not to make it work.
Now I realize that I was the one who screwed the usb port on my Nexus S by using a mobile charger whose cable kept flipping out while in my pocket.
God is in the details Thanks again !!
You are welcome!
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Old April 18th, 2012, 06:18 PM   #32 (permalink)
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Hi all. I have this issue too with my Nexus S, but its a little more complex. I have an Asus laptop running Windows 7 and a desktop running XP. If I plug into the desktop, it will recognise the phone and I can transfer files, but not tether it for the internet. If I plug into the laptop, I can usually tether for the net, as well as transfer files. This usually works a treat, until I got the ICS update. Now I can't tether on the laptop at all, none of the USB ports will recognise the phone. I've tried all the ports and another USB cable. I am currently tethered with my wife's Galaxy S, which is working like a drem with both PC's.

Help please!!
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Old April 24th, 2012, 05:56 PM   #33 (permalink)
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Hi all! It turns out that something happened to the USB charging port. After I sent this post, my desktop wouldn't recognise it either. I got some rubbing alchohol and tried that, but that didn't work. As I need it for work, I sent my phone to the nearest Samsung Service Centre. They had a look, said it was a software issue, reset the phone and I'm waiting for it to come in the mail. It was even covered under warranty! Hopefully it doesn't happen again.
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Old April 27th, 2012, 12:45 PM   #34 (permalink)
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Hey guys~!

So what others have said about this being a hardware problem is completely true. I'm here to prove it.

First try inserting the usb-phone end into the phone PROPERLY. People have a bad habit of just inserting a jack without properly doing so. Insert it securely (i.e.: it shouldn't wiggle around) without being too forceful. This should start up the usb notification.

If it doesn't, try using a new usb cord.

If all else fails... sorry, your phone port is probably displaced. I don't recommend you doing anything further like shoving a pocket knife in there. You could if your warranty is up. But doing so will make any warranty no longer valid.

Good luck!
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Old May 16th, 2012, 09:17 PM   #35 (permalink)
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Default Help!!!!

OK, so I connect my Nexus S 4G to several different computer and all it does is charge. I tried all different cables, all different drivers, and many other non-useful things. IM SO FRUSTRATED!!!!


EDIT: I even tried different batteries. Also, when I plug it into any computer it just says its charging and nothing else pops up or notifies me or anything!!!!
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Old May 17th, 2012, 07:16 AM   #36 (permalink)
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Try what I did above:
I solved my problem the other day. Look in the USB port on the phone and there is a flat part that should be in the middle so it goes inside the usb plug. Mine was bent and was missing the plug but when I bent it back with a little pocket knife it has been working flawlessly ever since!!
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Old June 4th, 2012, 04:31 AM   #37 (permalink)
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I solved my problem the other day. Look in the USB port on the phone and there is a flat part that should be in the middle so it goes inside the usb plug. Mine was bent and was missing the plug but when I bent it back with a little pocket knife it has been working flawlessly ever since!!
Seriously? It worked... WOWW. Well better than a refurbished Nexus I guess... Thanks buddy :P
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Old June 13th, 2012, 09:47 AM   #38 (permalink)
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I registered JUST to say thanks for suggesting this. Nothing else worked for me until I tried it.
Thanks!
same here. i tried a number of different suggested fixes and nothing worked until i came upon your suggestion. a little hesitant at first and worried i would mess up the hardware. but i figured its not working anyways, whats the risk.

It worked!! thank you!
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Old June 13th, 2012, 10:32 AM   #39 (permalink)
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same here. i tried a number of different suggested fixes and nothing worked until i came upon your suggestion. a little hesitant at first and worried i would mess up the hardware. but i figured its not working anyways, whats the risk.

It worked!! thank you!

You are welcome. I am glad this Helped.
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Old August 6th, 2012, 08:28 PM   #40 (permalink)
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Originally Posted by hi-tech34 View Post
I solved my problem the other day. Look in the USB port on the phone and there is a flat part that should be in the middle so it goes inside the usb plug. Mine was bent and was missing the plug but when I bent it back with a little pocket knife it has been working flawlessly ever since!!
Put another one on the list! A pocket knife, 60 seconds and a gallon of sweat and my phone is fixed! Thank you very much.
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Old August 7th, 2012, 07:45 AM   #41 (permalink)
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Put another one on the list! A pocket knife, 60 seconds and a gallon of sweat and my phone is fixed! Thank you very much.
You are welcome!
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