Touchscreen calibration is off - Anyone else?

darrinaltman · 01-07-2010, 10:38 AM

Loving the phone but every once in a while - like three times yesterday and once today the touchscreen goes haywire. I click on an icon and it doesnt register or the icon below is activated. On the keyboard I tap a letter and another key is activated. If I turn off phone and then back on all is perfect again for a while. It seems to be happening in the lower third of the screen. Anyone experience this? Do you think software or hardware? Im thinking software because the reset fixes problem.

Thanks for comments.

pips · 01-07-2010, 10:54 AM

Had that problem this morning, did a battery pull and that fixed it...

darrinaltman · 01-07-2010, 11:00 AM

Quote:

Originally Posted by pips

Had that problem this morning, did a battery pull and that fixed it...

Im guessing when I turn off and back on that does the same thing as a battery pull. Maybe its a software issue and they will fix right away - I would hate to have to send mine back.

Let me know if it reoccurs on yours.

jameskk · 01-07-2010, 11:06 AM

same here... very annoying

scottricketts · 01-07-2010, 02:53 PM

Haven't seen it yet.

omatix · 01-07-2010, 03:01 PM

I'm noticing this a little too. If a battery pull fixes it, it's likely to be software, I think.

darrinaltman · 01-07-2010, 03:28 PM

I sent HTC a support email. I will post their response if I get one.

Karganeth · 01-07-2010, 03:38 PM

Maybe its not the phone. Perhaps its you who is calibrated incorrectly.

darrinaltman · 01-07-2010, 03:50 PM

Quote:

Originally Posted by Karganeth

Maybe its not the phone. Perhaps its you who is calibrated incorrectly.

The second part of your post might be true, but for sure there is something also with phone.

cigar3tte · 01-07-2010, 03:53 PM

Can you guys confirm if battery pull fixes it? Permanently or temporarily?

Fdelys · 01-07-2010, 04:10 PM

had that problem when I first took my nexus one out of the box. I put it to sleep and woke it up, and it went to normal. I bet it's a hardware thing- there are a lot of little glitch things that are clearly going to fixed like that with an OTA update soon. i wouldn't be surprised if the soft keys got a fix, as well, as the touch zone isn't dead on for them.

darrinaltman · 01-07-2010, 06:57 PM

Quote:

Originally Posted by Fdelys

had that problem when I first took my nexus one out of the box. I put it to sleep and woke it up, and it went to normal. I bet it's a hardware thing- there are a lot of little glitch things that are clearly going to fixed like that with an OTA update soon. i wouldn't be surprised if the soft keys got a fix, as well, as the touch zone isn't dead on for them.

hardware would mean an update wouldnt fix it. did you mean to say its not a hardware thing?

Mig · 01-07-2010, 09:06 PM

I'm having the same problems, I'm having a hell of a time hitting the E, S, and Z keys.

darrinaltman · 01-08-2010, 11:33 AM

Here is what HTC sent me.

New Response From [ James (North America Support (Tech)) ]
Dear Darrin,

Thank you for contacting HTC Support.

I want to thank you for bringing this issue to our attention. I will forward this on to our development team so that they may take a look at it. If an update is released it will be sent OTA or placed on our website.

Once again, thank you for contacting HTC Support.

Regards,

HTC Support

jameskk · 01-08-2010, 11:37 AM

I seem to be having this problem more and more over the last couple of days. Battery pull seems to be the only solution that temporarily fixes it. I am sure this can be fixed via software otherwise the battery pull wouldn't work. HTC needs to get this fixed ASAP!!!

darrinaltman · 01-08-2010, 11:42 AM

Quote:

Originally Posted by jameskk

I seem to be having this problem more and more over the last couple of days. Battery pull seems to be the only solution that temporarily fixes it. I am sure this can be fixed via software otherwise the battery pull wouldn't work. HTC needs to get this fixed ASAP!!!

I think its a Google issue since it must be software. And to save you time I think just turning off phone and back on does the same as battery pull. If you cant get the "Phone Off" option to highlight just use track ball. I wonder how we bring this to Google's attention?? Hopefully HTC will really look into and advise Google.

dgravo · 01-08-2010, 11:43 AM

Mine is all F'ed up also. Half the time when I press the space bar it doesn't respond and for some reason I have to hit the letter o multiple times. Also, it won't register when I try to tap in a text box in messages to reply. I don't remeber this happening on my Droid or Eris.

jameskk · 01-08-2010, 11:55 AM

Quote:

Originally Posted by darrinaltman

I think its a Google issue since it must be software. And to save you time I think just turning off phone and back on does the same as battery pull. If you cant get the "Phone Off" option to highlight just use track ball. I wonder how we bring this to Google's attention?? Hopefully HTC will really look into and advise Google.

turning off/on doesn't fix it. I turned the phone off and back on 3 times this morning and finally had to pull the battery in order to fix it.

it just started happening again just a few min. ago. very annoying. I press the text message icon and the menu button activates... press the menu button and the screen flip to another page!

this phone is really making me appreciate my Droid.

twilson13 · 01-08-2010, 01:19 PM

Quote:

Originally Posted by dgravo

Mine is all F'ed up also. Half the time when I press the space bar it doesn't respond and for some reason I have to hit the letter o multiple times. Also, it won't register when I try to tap in a text box in messages to reply. I don't remeber this happening on my Droid or Eris.

Mine is having the EXACT same issues. When I go into the messaging app it doesn't register that I am tapping the text box. Sometimes it will take 10 touches to finally recognize. It is super annoying, and it also seems to affect how well the keyboard works and the softkeys. I am a bit disappointed with this, but overall I like the phone better than my iphone 3g or my wife's 3gs. I just wish they had a better soft keyboard! Has anyone contacted google support with this problem?

rookie1082 · 01-08-2010, 01:26 PM

Quote:

Originally Posted by twilson13

Mine is having the EXACT same issues. When I go into the messaging app it doesn't register that I am tapping the text box. Sometimes it will take 10 touches to finally recognize. It is super annoying, and it also seems to affect how well the keyboard works and the softkeys. I am a bit disappointed with this, but overall I like the phone better than my iphone 3g or my wife's 3gs. I just wish they had a better soft keyboard! Has anyone contacted google support with this problem?

If it doesnt respond when you hit a text box to reply to a text, change to landscape mode and then change back. It will respond then. It's a little workaround that I found instead of having to sit there tapping the screen 10-20 times.

twilson13 · 01-08-2010, 01:32 PM

Quote:

Originally Posted by rookie1082

If it doesnt respond when you hit a text box to reply to a text, change to landscape mode and then change back. It will respond then. It's a little workaround that I found instead of having to sit there tapping the screen 10-20 times.

Thanks for the tip. I really hope that a fix comes down the pipe soon!

jameskk · 01-08-2010, 01:47 PM

Quote:

Originally Posted by rookie1082

If it doesnt respond when you hit a text box to reply to a text, change to landscape mode and then change back. It will respond then. It's a little workaround that I found instead of having to sit there tapping the screen 10-20 times.

you can also just press the trackball button. it will bring up the keyboard as long as the box is highlighted which is most of the time.

Mig · 01-08-2010, 02:18 PM

darrinaltman,

Who did you email/contact about this? It would probably be beneficial to make a little noise about this, since there are at least a few people who have noticed these issues, and probably more that just haven't bothered to go out and look online about it.

I haven't had a chance to dig around, I'm guessing there's a support email on HTC's site, I'll look around when I get home from work.

darrinaltman · 01-11-2010, 08:37 PM

I was having this problem three to four times a day. I would just restart the phone and it would resolve for a while. Anyways, I read in another thread how someone was told by Tmobile for a different problem to do a battery pull and "keep battery out for at least 60 seconds" so I decided to try this for the screen problem. I pulled it out for a couple of minutes and placed it back in and I have now gone from yesterday morning early until tonight with no screen problems at all. Try this! I wonder if the battery has to sit perfectly or it creates this??

alejovh1 · 01-11-2010, 08:45 PM

Same problem here, very anoying

darrinaltman · 01-11-2010, 08:48 PM

Quote:

Originally Posted by alejovh1

Same problem here, very anoying

Do a long battery pull. Make sure when you place battery in it sits firm. My problem resolved after long battery pull.

alejovh1 · 01-11-2010, 09:14 PM

Done it twice, battery pulls and the last time I did a factory setting as well and the screen is still acting up.
Weird, just happens randomly

ManMythLegend · 01-11-2010, 09:36 PM

Question. Are you guys experiencing problems on default apps or third party apps.
Is it possible some apps arent calibrated correctly for this size screen?

Who Cares? · 01-11-2010, 10:05 PM

i notice things like that sometimes and i assume that it is/was from me "multi-touching" the screen with a different part of my hand (very corner of screen with my corner of palm by my thumb) because when it doesnt respond to a touch i simply hold the phone as to make sure that i WONT touch the screen, hold phone with one hand use other to type, except for the key that i want to push and it works, no resets or battery pulls.

ShotSkydiver · 01-11-2010, 11:11 PM

Same thing is happening to me... I posted another thread about it as well. Glad to hear I'm not the only one having issues.

quicksite · 01-12-2010, 05:35 AM

Quote:

Originally Posted by Karganeth

Maybe its not the phone. Perhaps its you who is calibrated incorrectly.

hah hah... hilarious... one of those out of the blue whacky comments I always love breaking the rhythm of these threads,