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Old May 13th, 2010, 11:07 PM   #1 (permalink)
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Default Trackball hardware problem

So suddenly my trackball won't roll to the left. Sort of minor because it works in all other directions and the only time I need the trackball is scrolling through text but... So I'll be sending it back for a replacement if I can't fix it. Anyone got any ideas? I tried blasting it with canned air and of course popping the battery out for a full reboot.

Failing that, any advice about sending it in to HTC?

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Old May 14th, 2010, 01:34 AM   #2 (permalink)
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Also try a factory reset first but it sounds like it may be a hardware fault......

HTC will tell you how to return the phone.
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Old May 14th, 2010, 10:49 AM   #3 (permalink)
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has anyone firgure out how to pop it out and clean it if a person had too? just like on a blackberry?
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Old June 5th, 2010, 03:15 PM   #4 (permalink)
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Had the same problem on my NOT ROOTED phone, and re installed a new copy of 2.2, this fixed it,
however I got the red light trackball. sorted that by powering down the phone removing battery and sim, replaced all and no problems now, good luck.
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Old June 6th, 2010, 04:01 AM   #5 (permalink)
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I've had this problem, you have to kind of keep fiddling with the trackball till it works again by pressing it in and rolling it around. Hope that helps
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Old June 8th, 2010, 08:58 AM   #6 (permalink)
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I just had this start happening to me yesterday. From all of the talk about the drifting tracking ball issues talked about here, I thought it'd be a quick and easy call, but I was on the phone with Verizon for about a half hour explaining the symptoms. Apparently it's not listed as a known issue in the HTC database, so they'll still have you do a factory reset and all of that fun stuff.

Eventually I got a replacement sent my way, but I still had to go through all of the standard tech support "you must have downloaded something that's doing this" stuff.
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Old June 8th, 2010, 02:20 PM   #7 (permalink)
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I'm confused...why were you on the phone with Verizon regarding a trackball issue? I'm not aware of any android phones that can be used on verizon which have a trackball.
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Old June 8th, 2010, 02:58 PM   #8 (permalink)
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Quote:
Originally Posted by cyberbob25 View Post
I'm confused...why were you on the phone with Verizon regarding a trackball issue? I'm not aware of any android phones that can be used on verizon which have a trackball.
he means his nexus.
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Old June 8th, 2010, 05:25 PM   #9 (permalink)
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Exactly as I said...you can't use the Nexus on Verizon, hence the reason I asked why he would call Verizon regarding a Nexus problem.
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Old June 8th, 2010, 08:06 PM   #10 (permalink)
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Quote:
Originally Posted by pick up pies View Post
I just had this start happening to me yesterday. From all of the talk about the drifting tracking ball issues talked about here, I thought it'd be a quick and easy call, but I was on the phone with Verizon for about a half hour explaining the symptoms. Apparently it's not listed as a known issue in the HTC database, so they'll still have you do a factory reset and all of that fun stuff.

Eventually I got a replacement sent my way, but I still had to go through all of the standard tech support "you must have downloaded something that's doing this" stuff.
Quote:
Originally Posted by cyberbob25 View Post
Exactly as I said...you can't use the Nexus on Verizon, hence the reason I asked why he would call Verizon regarding a Nexus problem.
Oh ...that is true...I didn't catch that at all...yeah...he can't use the N1 (GSM phone) on Verizon (CDMA network)
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Old June 9th, 2010, 10:29 AM   #11 (permalink)
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FYI I solved this problem myself before I sent it back to HTC. I blasted the heck out of the trackball with compressed air while pushing the ball in and rolling it around. It seemed to do the trick and it's stayed good for a couple of weeks now.
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Old November 3rd, 2010, 05:13 PM   #12 (permalink)
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Hi, I've had the same problem - fixed by method described by previous commenter - phone on front, rolling on piece of clean paper. Worked fine. Just to note that I found that it worked best if you ensure that the trackball is clicked on as you roll it around - ie apply a little bit of pressure.
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Old March 17th, 2011, 10:17 AM   #13 (permalink)
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Thanks, the paper trick worked a treat
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Old July 17th, 2011, 11:03 PM   #14 (permalink)
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Quote:
Originally Posted by leathergoth View Post
Thanks, the paper trick worked a treat
Seconding this. Thanks!
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