Go Back   Android Forums > Android Phones > Orange San Francisco 2 (ZTE Blade 2)

Get excited for the Samsung Galaxy S5! Find everything you need and discuss it in our Galaxy S5 Forum!

test: Reply
 
LinkBack Thread Tools
Old July 1st, 2012, 04:59 AM   #1 (permalink)
New Member
Thread Author (OP)
 
Join Date: Jul 2012
Posts: 6
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 2 Times in 1 Post
Unhappy Help major problem

I know im probably posting this in the wrong place but i really need help.

My orange san francisco 2 has something wrong with it.

When i turn it on, it is supposed to go to a green android logo, then an orange logo, then to my unlock screen.

However, when i turned it on yesterday it goes to the android logo (as it should) then to the orange logo, which it gets stuck on and does not go to my unlock screen.

So now i cannot use my phone as it is stuck on the orange logo, i have no idea about the technical side of smartphones and will be grateful for any help provided!

HelpHelpHelp is offline  
Reply With Quote
sponsored links
Old July 1st, 2012, 06:46 AM   #2 (permalink)
Jolly Bounty Hunter
 
NightAngel79's Avatar
 
Join Date: May 2010
Location: Northern Ky
Gender: Male
Posts: 21,312
 
Device(s): HTC OneMax; Note 10.1; DROID DNA (retired);Transformer Prime(daughter); Rezound(retired); Droid In
Carrier: Verizon

Thanks: 13,496
Thanked 6,328 Times in 3,873 Posts
Send a message via Skype™ to NightAngel79
Default

Welcome to Androidforums, glad to have you!

I have no experience with that phone so your best bet is to find the section of the forums dedicated to that phone and see what the other users have to say.

With your phone off you can hold the volume button and hit the power on button to get to the hboot menu and possibly factory reset your phone as a last ditch effort. Doing that you will lose everything not backed up (with the exception of your SD card, that should be fine)
NightAngel79 is offline  
Reply With Quote
Old July 1st, 2012, 07:27 AM   #3 (permalink)
♡ Spidey Sense !! ♡
 
DonB's Avatar
 
Join Date: Nov 2009
Location: 18th Hole Of the Golf Course
Gender: Male
Posts: 18,082
 
Device(s): Moto X 16 GB / Stock all the way on AIO Wireless
Carrier: Aio Wireless

Thanks: 6,226
Thanked 6,721 Times in 3,969 Posts
Default

Welcome to Android Forums, look around and enjoy.

Be sure to check out the sections dedicated to your Android device( Android Phones - Android Forums ) and your Carrier ( Android Carriers - Android Forums ).

For Tablets check this section out, ( Android Tablets & MIDs - Android Forums )

Also if you want to be able to connect to the Forums from your Android device, be sure to check out the free Phandroid app in the Google Play Market. Cheers!!!!
__________________


Sticky: Lost/Stolen or Locked out of Device. Read Here!


Site Rules/Guidelines
If something needs attention, Report it .
If someone helped you, hit to show it.


DonB is online now  
Reply With Quote
Old July 1st, 2012, 07:29 AM   #4 (permalink)
AF Addict
 
Rush's Avatar
 
Join Date: Jan 2011
Location: Loganville, GA
Gender: Male
Posts: 18,523
 
Device(s): HTC ONE
Carrier: Sprint

Thanks: 2,850
Thanked 3,103 Times in 2,333 Posts
Default

Welcome aboard. Hopefully you'll find a solution for this problem.

Best of luck. シ
__________________
"Accept the things you cannot change, have the courage to change the things you can ...And have the Wisdom to know the difference".


Rush is offline  
Reply With Quote
Old July 1st, 2012, 08:15 AM   #5 (permalink)
New Member
Thread Author (OP)
 
Join Date: Jul 2012
Posts: 6
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 2 Times in 1 Post
Default

I held the volume button and pressed the power but no menu came up? am i doing this wrong, how can i reset the phone or bring up this 'hboot' menu???
HelpHelpHelp is offline  
Reply With Quote
Old July 1st, 2012, 08:49 AM   #6 (permalink)
AF Addict
 
Rush's Avatar
 
Join Date: Jan 2011
Location: Loganville, GA
Gender: Male
Posts: 18,523
 
Device(s): HTC ONE
Carrier: Sprint

Thanks: 2,850
Thanked 3,103 Times in 2,333 Posts
Default

Quote:
Originally Posted by HelpHelpHelp View Post
I held the volume button and pressed the power but no menu came up? am i doing this wrong, how can i reset the phone or bring up this 'hboot' menu???
I've moved your thread to its area of support. Hopefully you'll get the help you need.

Best of luck. ☜
Rush is offline  
Reply With Quote
Old July 1st, 2012, 08:56 AM   #7 (permalink)
Jolly Bounty Hunter
 
NightAngel79's Avatar
 
Join Date: May 2010
Location: Northern Ky
Gender: Male
Posts: 21,312
 
Device(s): HTC OneMax; Note 10.1; DROID DNA (retired);Transformer Prime(daughter); Rezound(retired); Droid In
Carrier: Verizon

Thanks: 13,496
Thanked 6,328 Times in 3,873 Posts
Send a message via Skype™ to NightAngel79
Default

Quote:
Originally Posted by HelpHelpHelp View Post
I held the volume button and pressed the power but no menu came up? am i doing this wrong, how can i reset the phone or bring up this 'hboot' menu???
I don't remember if it is the up volume button or the down volume button. try both...

make sure phone is off, then hold the down/up volume button and power up. i'm wanting to say it is the down button...... sorry that i can't remember
NightAngel79 is offline  
Reply With Quote
Old July 1st, 2012, 09:02 AM   #8 (permalink)
New Member
Thread Author (OP)
 
Join Date: Jul 2012
Posts: 6
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 2 Times in 1 Post
Default

Quote:
Originally Posted by NightAngel79 View Post
I don't remember if it is the up volume button or the down volume button. try both...

make sure phone is off, then hold the down/up volume button and power up. i'm wanting to say it is the down button...... sorry that i can't remember
tried both, nothing is working it just goes back to the orange logo???????
HelpHelpHelp is offline  
Reply With Quote
Old July 1st, 2012, 09:17 AM   #9 (permalink)
Jolly Bounty Hunter
 
NightAngel79's Avatar
 
Join Date: May 2010
Location: Northern Ky
Gender: Male
Posts: 21,312
 
Device(s): HTC OneMax; Note 10.1; DROID DNA (retired);Transformer Prime(daughter); Rezound(retired); Droid In
Carrier: Verizon

Thanks: 13,496
Thanked 6,328 Times in 3,873 Posts
Send a message via Skype™ to NightAngel79
Default

Quote:
Originally Posted by HelpHelpHelp View Post
tried both, nothing is working it just goes back to the orange logo???????
OK, try turning off, pulling battery. then when you boot back up hold volume down and the power button, keep holding both until you see (hopefully) the hboot menu
NightAngel79 is offline  
Reply With Quote
Old July 1st, 2012, 09:20 AM   #10 (permalink)
Jolly Bounty Hunter
 
NightAngel79's Avatar
 
Join Date: May 2010
Location: Northern Ky
Gender: Male
Posts: 21,312
 
Device(s): HTC OneMax; Note 10.1; DROID DNA (retired);Transformer Prime(daughter); Rezound(retired); Droid In
Carrier: Verizon

Thanks: 13,496
Thanked 6,328 Times in 3,873 Posts
Send a message via Skype™ to NightAngel79
Default

possible useful threads to read: San Francisco 2 bootup problem

I Think I've Bricked My San Francisco II
NightAngel79 is offline  
Reply With Quote
The Following User Says Thank You to NightAngel79 For This Useful Post:
lunatic59 (July 1st, 2012)
sponsored links
Old July 1st, 2012, 09:26 AM   #11 (permalink)
Moderati ergo sum
 
lunatic59's Avatar
 
Join Date: Jun 2010
Location: Pennsylvania
Posts: 23,723
 
Device(s): Nexus 4, Galaxy S II, Captivate, Nexus 1 (retired), Nook Color, Asus Transformer.
Carrier: AT&T

Thanks: 7,581
Thanked 12,256 Times in 6,736 Posts
Default

According to everything I've seen, it's

Phone off.
Press and hold Volume down.
Press power until splash screen flashes.
Release power but continue holding vol. down.
That should boot you into recovery.

I have also found other references to holding both the Volume up and home buttons + power, but this was for a ZTE Blade phone. Worth a try.

Could you post the exact model phone?
__________________
_
If the information is useful, Like the post, if the person was helpful, Thank the member.
RULES: Lest we forget | This part of signature intentionally left blank.
_________________________________________________

No Ivory-Billed Woodpeckers were harmed in the composition of this message.
lunatic59 is offline  
Reply With Quote
Old July 1st, 2012, 09:48 AM   #12 (permalink)
New Member
Thread Author (OP)
 
Join Date: Jul 2012
Posts: 6
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 2 Times in 1 Post
Default

Quote:
Originally Posted by lunatic59 View Post
According to everything I've seen, it's

Phone off.
Press and hold Volume down.
Press power until splash screen flashes.
Release power but continue holding vol. down.
That should boot you into recovery.

I have also found other references to holding both the Volume up and home buttons + power, but this was for a ZTE Blade phone. Worth a try.

Could you post the exact model phone?

Ok i have done this and the screen now has a grey box with 'FTM' on it, have i done this correctly? how do i recover it from here?
HelpHelpHelp is offline  
Reply With Quote
Old July 1st, 2012, 09:58 AM   #13 (permalink)
Jolly Bounty Hunter
 
NightAngel79's Avatar
 
Join Date: May 2010
Location: Northern Ky
Gender: Male
Posts: 21,312
 
Device(s): HTC OneMax; Note 10.1; DROID DNA (retired);Transformer Prime(daughter); Rezound(retired); Droid In
Carrier: Verizon

Thanks: 13,496
Thanked 6,328 Times in 3,873 Posts
Send a message via Skype™ to NightAngel79
Default

from this:Click me I think Luna is right on... I think FTM is a different utility... Try button combination while holding home key as well.
NightAngel79 is offline  
Reply With Quote
Old July 1st, 2012, 10:04 AM   #14 (permalink)
New Member
Thread Author (OP)
 
Join Date: Jul 2012
Posts: 6
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 2 Times in 1 Post
Default

Quote:
Originally Posted by NightAngel79 View Post
from this:Click me I think Luna is right on... I think FTM is a different utility... Try button combination while holding home key as well.
home vol down and power does nothing
home vol up and power boots it as normal and it gets stuck on orange logo
what lunatic said puts it into FTM
HelpHelpHelp is offline  
Reply With Quote
Old July 1st, 2012, 10:09 AM   #15 (permalink)
Jolly Bounty Hunter
 
NightAngel79's Avatar
 
Join Date: May 2010
Location: Northern Ky
Gender: Male
Posts: 21,312
 
Device(s): HTC OneMax; Note 10.1; DROID DNA (retired);Transformer Prime(daughter); Rezound(retired); Droid In
Carrier: Verizon

Thanks: 13,496
Thanked 6,328 Times in 3,873 Posts
Send a message via Skype™ to NightAngel79
Default

Quote:
Originally Posted by HelpHelpHelp View Post
home vol down and power does nothing
home vol up and power boots it as normal and it gets stuck on orange logo
what lunatic said puts it into FTM
I'm coming up blank with what to do after that.... Is phone under warranty? Can you take it to the retailer you purchased it from??
NightAngel79 is offline  
Reply With Quote
Old July 1st, 2012, 10:11 AM   #16 (permalink)
Moderati ergo sum
 
lunatic59's Avatar
 
Join Date: Jun 2010
Location: Pennsylvania
Posts: 23,723
 
Device(s): Nexus 4, Galaxy S II, Captivate, Nexus 1 (retired), Nook Color, Asus Transformer.
Carrier: AT&T

Thanks: 7,581
Thanked 12,256 Times in 6,736 Posts
Default

Quote:
Originally Posted by HelpHelpHelp View Post
Ok i have done this and the screen now has a grey box with 'FTM' on it, have i done this correctly? how do i recover it from here?
This is getting beyond my experience with this phone. From what I can find the FTM (Field Test Mode) is fastboot, but if you got that screen by vol. down + power, you may have the ZTE Blade (Orange San Francisco) which would mean that the home+Vol. Up + power would be recovery.
lunatic59 is offline  
Reply With Quote
Old July 1st, 2012, 10:11 AM   #17 (permalink)
New Member
Thread Author (OP)
 
Join Date: Jul 2012
Posts: 6
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 2 Times in 1 Post
Default

Quote:
Originally Posted by NightAngel79 View Post
I'm coming up blank with what to do after that.... Is phone under warranty? Can you take it to the retailer you purchased it from??
Possibly, it was a gift,

thanks to everyone who tried helping, great site and quick and helpful responses
HelpHelpHelp is offline  
Reply With Quote
The Following 2 Users Say Thank You to HelpHelpHelp For This Useful Post:
lunatic59 (July 1st, 2012), NightAngel79 (July 1st, 2012)
Old July 1st, 2012, 10:17 AM   #18 (permalink)
Jolly Bounty Hunter
 
NightAngel79's Avatar
 
Join Date: May 2010
Location: Northern Ky
Gender: Male
Posts: 21,312
 
Device(s): HTC OneMax; Note 10.1; DROID DNA (retired);Transformer Prime(daughter); Rezound(retired); Droid In
Carrier: Verizon

Thanks: 13,496
Thanked 6,328 Times in 3,873 Posts
Send a message via Skype™ to NightAngel79
Default

Quote:
Originally Posted by lunatic59 View Post
This is getting beyond my experience with this phone. From what I can find the FTM (Field Test Mode) is fastboot, but if you got that screen by vol. down + power, you may have the ZTE Blade (Orange San Francisco) which would mean that the home+Vol. Up + power would be recovery.
Quote:
Originally Posted by HelpHelpHelp View Post
Possibly, it was a gift,

thanks to everyone who tried helping, great site and quick and helpful responses
Thanks!

Try the alternative method that Lunatic suggested. It is easy to these things switched around.

Let us know if/when you do get it figured out though. I hate feeling like we couldn't find a solution


Just in case: http://androidforums.com/orange-san-francisco-zte-blade/
NightAngel79 is offline  
Reply With Quote
Old July 1st, 2012, 06:03 PM   #19 (permalink)
Member
 
fr0d0's Avatar
 
Join Date: Aug 2011
Location: Wales UK
Posts: 101
 
Device(s): ZTE Blade OSFI + Crescent TMV
Carrier: Not Provided

Thanks: 8
Thanked 21 Times in 20 Posts
Default

FTM mode is what you need to run a recovery.

This may wipe your phone, although it didn't for the last person.
Visit ZTEs website and download the update tool on your PC. Boot into FTM, connect the phone to your PC and then run the tool. It will download a fresh software image to your phone. When it's done, follow the instructions and reboot. Your phone should be fixed.

Edit
Sorry ...you're in the blade2 (orange SF II) Forum but you haven't confirmed your model number. Flashing the wrong image may trash your phone. Provide these details please!!!!!

Edit2
The osf2 is actually the zte crescent. It is identical to the French blade s, and 'similar' to the T-Mobile Vivacity/ telnor touch. (Difference = capacitive menu buttons)

ALL zte crescents above have either synaptec or atmel touchscreens.

THEN there's the ACTUAL Blade 2, released in Sweden so far, with a 1ghz arm7 CPU.. a totally different phone.

Confused? Join ZTE.

Edit3
Oh, ZTE AND androidforums it seems

Edit4
Blade2 is the board name and on about phone on the crescent.
fr0d0 is offline  
Last edited by fr0d0; July 2nd, 2012 at 02:13 AM.
Reply With Quote
The Following 2 Users Say Thank You to fr0d0 For This Useful Post:
lunatic59 (July 1st, 2012), NightAngel79 (July 1st, 2012)
Reply
Tags
problem, san francisco 2 (zte blade 2) faq's, stuck on android screen, stuck on boot


Go Back   Android Forums > Android Phones > Orange San Francisco 2 (ZTE Blade 2)
Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On



All times are GMT -5. The time now is 05:48 AM.
Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2014, vBulletin Solutions, Inc.