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Old March 28th, 2012, 10:27 AM   #1 (permalink)
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Smile In sight into T-mobile in the US from an insider point of view

Interesting (If a little long) view about working at the "pointy" end of the sales chain at T-Mobile in America.
I imagine that it is the same at all carriers and wondered if it is the same for the guys and gals we speak to in the UK to sort out our phones

Have a read if you have 10 mins, it's quite interesting and emotive. 1 side of me agrees with them, the other kind of says "That's sales I'm afraid"

What do you guys think?

T-Mobile employee speaks up about the problems within the carrier

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