Go Back   Android Forums > Android Carriers > Orange

test: Reply
 
LinkBack Thread Tools
Old April 5th, 2012, 02:16 PM   #1 (permalink)
Member
Thread Author (OP)
 
Prso9's Avatar
 
Join Date: Jun 2010
Location: Glasgow, Scotland
Posts: 152
 
Device(s): Sony Xperia Z1 Compact
Carrier: Not Provided

Thanks: 17
Thanked 7 Times in 7 Posts
Default Delivery Report

I upgraded my phone two weeks ago to a Sony Xperia S. I was checking my daughters Orange account and discovered she was being charged for delvery reports for texts messages, then I discovered it was actually my mobile account I was looking at. So I have for the last two weeks been getting charged for delivery reports, when I have not actually been receiving any texts advising me that the texts I am sending have been received by the recipient. If I had received the notification then I would have changed the setting on the phone two weeks ago.

Has anyone else come across this?

Advertisements
Prso9 is offline  
Reply With Quote
sponsored links
Old April 5th, 2012, 02:25 PM   #2 (permalink)
=Luceat Lux Vestra=
 
Frisco's Avatar
 
Join Date: Jan 2010
Gender: Male
Posts: 22,490
 
Device(s): Samsung Galaxy S5, Galaxy Tab 7" 2
Carrier: Verizon

Thanks: 7,156
Thanked 9,265 Times in 5,119 Posts
Default

Quote:
Originally Posted by Prso9 View Post
I upgraded my phone two weeks ago to a Sony Xperia S. I was checking my daughters Orange account and discovered she was being charged for delvery reports for texts messages, then I discovered it was actually my mobile account I was looking at. So I have for the last two weeks been getting charged for delivery reports, when I have not actually been receiving any texts advising me that the texts I am sending have been received by the recipient. If I had received the notification then I would have changed the setting on the phone two weeks ago.

Has anyone else come across this?
Hello Prso9. Yes, it's an old practice by some carriers, Orange included. We've seen warnings about it here and there, advising users to disable the sms delivery reports to save texting count/charges.
__________________



Frisco is offline  
Reply With Quote
Old April 6th, 2012, 07:52 AM   #3 (permalink)
Junior Member
 
Join Date: Oct 2011
Location: Plymouth UK
Gender: Male
Posts: 84
 
Device(s): HTC Sensation XE, HTC Desire C (Wife) Time2 7" Android Tablet, Sony Ericsson X8 (Spare)
Carrier: Not Provided

Thanks: 9
Thanked 27 Times in 19 Posts
Default

Quote:
Originally Posted by Prso9 View Post
I upgraded my phone two weeks ago to a Sony Xperia S. I was checking my daughters Orange account and discovered she was being charged for delvery reports for texts messages, then I discovered it was actually my mobile account I was looking at. So I have for the last two weeks been getting charged for delivery reports, when I have not actually been receiving any texts advising me that the texts I am sending have been received by the recipient. If I had received the notification then I would have changed the setting on the phone two weeks ago.

Has anyone else come across this?
Hi Prso9

Have you contacted customer services about the issue? Orange have been charging for SMS reports for about 2-3 years now but lots of smartphones now come with this feature turned on by default and people are now getting charged.

If you do contact customer services for a refund and get nowhere please PM me and i'll see if i can help?

Cheers
dnapro is offline  
Reply With Quote
Old April 7th, 2012, 03:03 AM   #4 (permalink)
Member
Thread Author (OP)
 
Prso9's Avatar
 
Join Date: Jun 2010
Location: Glasgow, Scotland
Posts: 152
 
Device(s): Sony Xperia Z1 Compact
Carrier: Not Provided

Thanks: 17
Thanked 7 Times in 7 Posts
Default

Quote:
Originally Posted by dnapro View Post
Hi Prso9

Have you contacted customer services about the issue? Orange have been charging for SMS reports for about 2-3 years now but lots of smartphones now come with this feature turned on by default and people are now getting charged.

If you do contact customer services for a refund and get nowhere please PM me and i'll see if i can help?

Cheers
Hi dnapro,

I was going to request a refund on the charges as due to my stupidity I presumed that a delivery report would be a text to advise me that a text had been received (yes I am old school!!) and then I would have thought wait a minute. However after googling it I have discovered that all that appears on a smartphone is a tick beside the message, very sneaky if you ask me.

So I guess this has taught me a lesson and it's only a couple of weeks worth, so it's not too much.

Thanks for your help anyway .
Prso9 is offline  
Reply With Quote
Reply


Go Back   Android Forums > Android Carriers > Orange
Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On



All times are GMT -5. The time now is 02:32 PM.
Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2014, vBulletin Solutions, Inc.