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Old September 11th, 2012, 01:34 PM   #1 (permalink)
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Default Dial-a-Phone or Orange

I upgraded my phone contract with Dial-a-Phone in March this year, I am still with orange, kept my same phone number and account number. I have just realised that I am being overcharged for my contract. I have just phoned Orange and was told that I need to phone Dial-a-Phone as they are the one's giving me a discount on my contract. I signed into my Dial-a-Phone account and on their website it says I need to speak to Orange if I have an account query.

I am having to wait until tomorrow before I can speak to Dial-a-Phone, but does anyone know who I should be speaking to about this?

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Old September 12th, 2012, 02:33 AM   #2 (permalink)
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Who are you paying? DaP or Orange?

Whoever gets your money is the one who are overcharging, therefore they should be the ones to give it back/sort going forward.
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Old September 16th, 2012, 09:48 AM   #3 (permalink)
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I spoke to Dial-a-Phone before intending to speak to Orange again but the guy at Dial-a-Phone was very helpful and he is going to contact Orange and tell them what my monthly contract should be
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Old September 21st, 2012, 12:19 AM   #4 (permalink)
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When I upgraded through cpw it took over a month for them to apply the discount. So the first bill didn't have the discount but the second had it twice to make up for it.
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Old October 2nd, 2012, 01:15 PM   #5 (permalink)
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Glad you managed to get it sorted.

When it comes to 3rd party connections or upgrades it is the responsibilty of the dealer to inform us what has been offered and if any discount is to be applied, it normally gets sorted. Some dealers leave out this information on the connections system so our automated system doen't know it needs to apply the discount.
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Old October 9th, 2012, 01:20 PM   #6 (permalink)
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FYI. I work at Phones4U head office who own Dialaphone. As the poster above said. This should have been sent to Orange from DAP and may not come into effect until your second bill.
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Old February 11th, 2013, 02:43 PM   #7 (permalink)
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Exactly the same issue here. Dialaphone and Orange, signed up to a 28.50 pcm but being billed at 36, has sent a support request in to Dialaphone, hope they sort it out.
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