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Old December 13th, 2012, 11:45 AM   #1 (permalink)
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Default Orange SMS Charge

Hi,

I have been on to Orange CS (UK) about this and they weren't much help, so I am hoping someone can shed some light here. I noticed on my bill the other day that I have been charged for what looks like a text to a mobile number (I am on an unlimited text package). The number 07800140082 turns out to be a text back service for First Utility gas/electric company to allow you to submit meter readings via sms. I have checked their website and there is no indication that I would be charged for texting this number. I have also searched the Orange website for details of charges to an 07800 number and found nothing.

Orange's response from 150 was that it is a "mobile number diverting to a land line so I have to pay for it". I have never heard of this before, although I was aware of Premium 07000 numbers a few years back. Is anyone aware of these strange mobile numbers? We could be unwittingly and unknowingly paying for texts thinking that these would come out of inclusive minutes. Any help on this matter would be greatly appreciated. Thanks.

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Last edited by kurtph1969; December 13th, 2012 at 11:50 AM.
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Old December 13th, 2012, 01:33 PM   #2 (permalink)
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Sounds like you may have to take this up with First Utility rather than Orange.
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