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Old December 29th, 2012, 12:16 PM   #1 (permalink)
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Default Orange (EE) Excessive Data Usage

My HTC One S has just racked up a bill of 3,008.47 in one month for data usage I had no idea about. I have read other threads with similar complaints and I am now following the well trodden path of engaging Orange who argue that I must have known what I was downloading. Any recommendations for good words and actions will be greatly appreciated.

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Old December 29th, 2012, 12:50 PM   #2 (permalink)
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Hello irondolphin - welcome to the forums... thanks for joining

Sorry to hear that you're having issues with Orange. I have read similar posts to yours, but never heard of a bill being so high!

I'm guessing you haven't been using your phone to tether a computer and that Orange are saying that this is all mobile data?

I'm pretty sure they can't tell you what you've downloaded, but would have thought that they should be able to give you a breakdown of when the data was used? I'd also ask why they didn't cap the bill/contact you to tell you that your data usage was excessive... over 3K is ridiculous!

Hope you manage to get this sorted out... let us know how you get on!
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Old December 29th, 2012, 01:48 PM   #3 (permalink)
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What data does your phone say it's used?

Do you have 3g watchdog installed?
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Old December 31st, 2012, 12:19 PM   #4 (permalink)
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What plan are you on? I get a mere 250MB allowance per month and my data hungry S3 rarely goes over that. If it does, the charging structure is quite reasonable - something like 1 a day for a capped limit of 100MB. I have tethering available but use it rarely.

Have you been using your phone abroad? If travelling in Europe, it's a good idea to have the 3 per day for 30MB bundle. Outside of Europe, it's best to be very careful, or simply switch off data. Recently, at Doha Airport, I got a warning message from Orange I was approaching my 48 cap. My crime? I'd run up the notoriously data inefficient Facebook App (clearly, I didn't realise how inefficient it was)!

Other than that, your case sounds odd. Orange should be warning you by text when you go over the various applicable limits.
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Old December 31st, 2012, 01:31 PM   #5 (permalink)
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Are you on a blackberry plan per chance? I'm sure I've ssen people say those plans aren't capped like most of the others and that if you go over your allowance, it costs a fortune.
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