I've just had to make an Insurance claim and I'm happy to say, it went without a hitch.
My Phone has died and won't boot up so it's of no use to me. After going through the frustrations of the Orange automated system, I finally get to speak to an adviser. An English speaking one
She took me through various checks and troubleshooting attempts and agreed that the phone was infact knackered
A few minutes later she informs me that a replacement can be with me TONIGHT!!!
On a down side though, I had to pay £25 excess
Can't complain though, had the phone about 12 months....£6 x 12 = £72 + £25 = £97 for a no quibble new handset (I know it's not as simple as that and I'm being raped via my tarif but it makes me feel better
For once, I'd like to say WELL DONE ORANGE
P.S...Anyone know how to factory reset a dead handset?