[Official] Cricket Referral Discussion Thread, No Links

dstephe9 · Apr 3, 2015

With that being said I strongly suggest those that have not been paid but have been approved for over 4 weeks to email spark.. That way if your referrals are lost, it will at least get you in line to have yours tracked down and paid out..

Again they said none are lost but I'm not sure how well I trust that..

DonB · Apr 4, 2015

It's gotten to the point that they stop responding

dstephe9 · Apr 6, 2015

Still no reply on my end either! Lol

I might have cricket send them an email on my behalf again

DonB · Apr 6, 2015

Let me know how that works for you, as it didn't get me anywhere, LOL report back, mine are going on 2 months behind.

dstephe9 · Apr 6, 2015

Well actually I just did the timing on mine and about 3 aren't technically late so I might have jumped the gun anyways.. I have 2 that are late by a week or so..

But yes, I'll keep you posted!

DonB · Apr 11, 2015

It's come to the point that they are not even replying back now, I have more now and still no credit and no word form them. We need to find a way to get a hold of these people, emailing is not working, I also did a chat with Cricket, and they refer to deal with Spark, not too happy with how they are dealing with this.

dstephe9 · Apr 11, 2015

I know people are receiving credit no idea why some of the early ones aren't being filled.

Did you try to write an email to this address yet

support@cricketwireless.zendesk.com

They are the guys who reached out to Spark for me.

Not saying it worked because I have still yet to receive half my credits but they did get a response back from spark lol

DonB · Apr 11, 2015

Yep tried them also, I have 8 pending that should of been paid now, something is definitely wrong.

DonB · Apr 11, 2015

Here is my answer, I wish they would of told me this before as to my totals and the renewal date, now I know. See below, only took 15 emails to get a response, LOL

I posted a new link, for my wife's account. Even though mine renew now, I will use hers for the next 10

I will post in the link thread, to make sure those that have 10 referrals, remove there link or lets us know and we will remove it for them.

Thank you for contacting Cricket Support. I apologize for the troubles that you have had in getting a resolution to your issue. Our referral program allows for a maximum of 10 referrals in a one year period which renews on your activation date each year. Your account met the maximum for your cycle going from 3/30/14-3/30/15 in November of 2014. Since your year just started over you may begin to refer new customers and receive credits going forward, however, any referrals done before 3/30/15 will not apply since you had already met the maximum number for that referral year. I apologize for any inconvenience and the time it took getting an answer to your question. Thank you again for contacting Cricket Support and have a great day!

-Billy

dstephe9 · Apr 11, 2015

Hmmmm I guess I was just lucky then BC I maxed out in the old system but still got $150 in the new that actually paid out.. My anniversary is actually this month in about 6 days so I'll let you know if mine reset or not as well..

DonB · Apr 11, 2015

Well it ticks me off BC I loose 8 referrals that i could of used under my wife's code. Now I know better, I will count them, would be nice if they told you when you hit 10. Anyways lesson learned, I switched it with the wives for now, and when she reaches 10, then I'll put mine back, as they say, Ces La Vie

DonB · Apr 15, 2015

ROLMAO, go figure, they just posted 3 credits to my account :eek:

Gatman · Apr 16, 2015

Well, I am new to Cricket as of last October and haven't received ANY referral credits yet, so there is no way I bumped up against an annual cap. I am still waiting for the three that were supposed to post in January, and since my last email from Spark asking me to be patient as they were still checking I haven't heard a peep from them. On March 30th they said they were still looking into it, and since then I've heard nothing.

Last week I got two emails that two more had been approved and would be posting to my account in the next four weeks. I'm not holding my breath. I guess I'm just going to have to keep nagging them.

~Gary

Gatman · Apr 16, 2015

I just emailed Spark again with a polite email asking for an update. If I don't get a reasonable response I'm going to call Cricket and complain and try and move it up the chain a bit.

~Gary

DonB · Apr 17, 2015

That's all you can do, I did the same and stayed on top of them. It sucks but there are no other options, I wish they would go back to the old system, it was much better. They never missed a beat that way

DonB · Apr 18, 2015

I also got a follow up phone call by Cricket yesterday letting me know that 3 credits were applied to my account. I missed the call, but they left a voicemail, first time I've heard of this.

dstephe9 · Apr 20, 2015

Its cricket no telling what will happen haha.. Glad you got your credits! I actually had one post and still owed 4! But I reset well tonight so I should be reset for 10 more refer rails

dstephe9 · Apr 30, 2015

Got an official email from spark refer today saying they had a problem in their payment center but confirmed I should receive all my referrals before next billing cycle and that it has been corrected.. Looks like a blanket email.. Anyone else get this?

DonB · May 2, 2015

Nope, got nothing from them.

Gatman · May 3, 2015

I didn't get that email either. I still haven't received my first three referrals. Tomorrow marks two weeks since they said they were going to escalate it and someone would be in touch with me (no one has contacted me). I'm going to ping them again tomorrow.

This week I did received two credits that I earned AFTER the initial three, but the initial three that I should have gotten more than two months ago are still M.I.A.

~Gary

dstephe9 · May 3, 2015

I had one post today meaning they owe me three or four more now lol

dstephe9 · May 3, 2015

This was the email

DonB · May 4, 2015

I still say this system is flawed, and Cricket needs to tweak it or go back to the way it was.

dstephe9 · May 4, 2015

I agree lol

Gatman · May 12, 2015

Quick update. Three weeks ago Spark told me someone would be contacting me about my missing credits. I emailed 8 days ago following up and again today. No one has contacted me. Two referrals I did later appeared as they should have, but my original three from November that were approved in January and should have been paid in February are still M.I.A.

If anyone has any suggestions about another way to reach out other than via email with Spark support I'm all ears. This is ridiculous now.

Thanks,

Gary

[Official] Cricket Referral Discussion Thread, No Links

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