I bought a samsung galaxy S5 from metro via smartpay / "bill float" plan, the first time back when the S5 came out. And for the 2nd time on sunday for my girlfriend. The first phone was paid off in full before any interest was due.
The first thing i asked when i walked in the store if the S5 was 479, they replied yes. I wanted to use the smart pay option again, was approved blah blah blah. I did not get a receipt of how much was being charged for the phone, and because they told me it was 479, i was under the impression that it was that much , obviously before tax. Then when I checked the smart pay website, I noticed that they charged me 649 for the phone, the price before the "instant rebate".
So my questions are this- ( I am going back in the store to see what the manager says, was not in today)
What can they do for me as far as giving me a credit for the rebate?
Basically they charged me for what a S6 costs, has anyone had a similar incident or heard of it with metro/smart pay?
I printed out my smartpay paperwork, and intend to go in and tell him I want the discount/ credit/ something for the 170 difference between the price, or I am going to return the phone back, i spoke with a metropcs customer service rep, and they told me that i was correct. I'm curious to see what the manager says (the one who sold me the phone). All im looking for is some lightweight feedback, and i appreciate any and all feedback given here. thank you for reading.
The first thing i asked when i walked in the store if the S5 was 479, they replied yes. I wanted to use the smart pay option again, was approved blah blah blah. I did not get a receipt of how much was being charged for the phone, and because they told me it was 479, i was under the impression that it was that much , obviously before tax. Then when I checked the smart pay website, I noticed that they charged me 649 for the phone, the price before the "instant rebate".
So my questions are this- ( I am going back in the store to see what the manager says, was not in today)
What can they do for me as far as giving me a credit for the rebate?
Basically they charged me for what a S6 costs, has anyone had a similar incident or heard of it with metro/smart pay?
I printed out my smartpay paperwork, and intend to go in and tell him I want the discount/ credit/ something for the 170 difference between the price, or I am going to return the phone back, i spoke with a metropcs customer service rep, and they told me that i was correct. I'm curious to see what the manager says (the one who sold me the phone). All im looking for is some lightweight feedback, and i appreciate any and all feedback given here. thank you for reading.
