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Help incoming calls always end up muting the ringtone volume

gmish

Newbie
Jul 30, 2014
10
1
I have a samsung galaxy 6 and all incoming calls are setting my ringtone to mute. I put my ringtone volume as high as it will go. Then I call my phone. Sometimes it will ring once with volume before it magically sets my ringtone to mute, but regardless..... ever incoming call sets my ringtone to mute by the 2nd or 3rd ring.

I've turned gestures off.

I have no updates for the phone.

No recently added apps.

Power saving is turned off.

I'm at a loss. Please help.
 

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