Help [Troubleshooting] won't turn on or charge

nate_ofwg · Nov 18, 2014

Can someone please help me I just recently bought this HTC one m7 from the internet checked the esn and everything and it's all good not stolen or anything but last night I had it on my charger and I turned it off to charge faster and I woke up this morning to find out my dog chewed up the charger but before I turned the phone off it had about 80% but it wouldn't turn on and nothing lit up I tried the charger on other phones and it worked fine I even bought a new one and still nothing can someone please help me or something anything helps

BRAINZ2013 · Nov 18, 2014

Hello and welcome to the forums. I hope the dog is OK and now the phone may have short the battery and USB socket . You may need to get a battery I know its internal but needs replacing. And I know you know a NEW CHARGER

Sinnie92 · May 7, 2015

Hi,

Sorry for the dig but I needed to say thanks to those who put the effort in on this thread!

I put my M8 on charge last night to wake up to what seemed to be a brick, 2 mins of holding all 3 buttons and battery calibration worked!

Interestingly I used an apple usb outlet for the first time, I can't say for sure that's what caused it as usb is fairly standardised, but I think I'll be buying new OEM charging stuff and using that from now.

EarlyMon · May 7, 2015

Welcome to the forums!

BlueGeek · May 19, 2015

I have an HTC Accend 2 and this is what I do. Not charging and not coming on is frequent.
-Plug you phone into your USB and power supply that came with your phone.
-Press and hold the VOLUME DOWN button, and then press and hold the POWER button.
-Wait for about 15 seconds, and then release the POWER and VOLUME DOWN buttons.
Then I walk away and in about a minute I can hear the phone come on.

EarlyMon · May 19, 2015

BlueGeek said:
I have an HTC Accend 2 and this is what I do. Not charging and not coming on is frequent.

-Press and hold the VOLUME DOWN button, and then press and hold the POWER button.
-Wait for the screen with the three Android images to appear, and then release the POWER and VOLUME DOWN buttons.
-Press VOLUME DOWN to select FACTORY RESET, and then press the POWER button.

A factory data reset is well known to solve a number of problems, definitely.

Access to recovery, where you're getting on your Ascend, is slightly different on this phone.

You can also get to the factory data reset through your main settings on your HTC.

If you have an Ascend 2, that's a Huawei and not an HTC - likely why it doesn't have the same recovery access steps.

BlueGeek · May 19, 2015

BlueGeek said:
I have an HTC Accend 2 and this is what I do. Not charging and not coming on is frequent.
-Plug you phone into your USB and power supply that came with your phone.
-Press and hold the VOLUME DOWN button, and then press and hold the POWER button.
-Wait for about 15 seconds, and then release the POWER and VOLUME DOWN buttons.
Then I walk away and in about a minute I can hear the phone come on.

Sorry. Update- I have an HTC Desire C. I had an old Accend 2 before.

fcofuentes · Aug 4, 2015

The same thing you are all describing happened to my phone as well, and I tried almost everything and nothing worked so far. Then, I plugged my phone into my laptop and held both the POWER and the VOLUME UP buttons for about 5 seconds and that worked. I'm not sure if having it plugged in to my laptop had anything to do with it, but you might want to try the same button combo.

plzrfreq · Aug 16, 2016

About a year ago my Desire C wouldn't turn on after a full night of charging. I tried all the voodoo tricks and button presses (I didn't put my battery in the freezer). It was fully charged but simply wouldn't turn on. I got a new phone, but kept the old one. I pulled it out today to try again. In my case it was the power button. I had dropped it, and when I was hitting the power button, I don't think it was connecting. With the back panel off, I pushed in the the power button with a small screw driver, It powered up. But it's finicky, I transferred some contacts and SMS from old Desire C to Desire 601 and C shut down again, and I have not been able to get back on again, but I'm going to take off the front panel (or try anyway). Maybe I will be able to see what the problem is.

Help [Troubleshooting] won't turn on or charge

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