UGHHHHH....
So I love my Note 5... except that it has this really annoying problem. There's one place on the screen that the S Pen will NOT write or draw. Want the whole drama? Click and enjoy...
Hope you enjoyed reading about my little adventure. I'm open to suggestion here!
So I love my Note 5... except that it has this really annoying problem. There's one place on the screen that the S Pen will NOT write or draw. Want the whole drama? Click and enjoy...
Here's a screen grab:
That circle is the Dead Zone. But it's only dead in Action Memo and S Notes! The S Pen will swipe and whatever on the home screen or any other app... it just refuses to mark in that circle in those two apps.
Being the freaking brilliant technical guy I am, I deduced that the digitizer control is corrupt in the Note 5, so I called Samsung. The obviously NON-brilliant geniuses at Samsung determined that it was the S Pen itself that was faulty, and sent me a label (UPS 2nd Day Air) to ship just the S Pen back to them.
Okay... just to humor them, I did. I also ordered a brand new Samsung Note 5 S Pen with one-day shipping to rule it out. Surprise, surprise, the replacement S Pen does the same thing!
The tech people at Samsung then maintained that BOTH S Pens are faulty, and I need to wait to get my original S Pen back from Samsung (coming back to me via UPS 2nd Day Air) to verify the fault. Problem is, UPS lost the package! They can't find it!
So now I'm stuck in limbo... Samsung has now spent far more in shipping the stupid S Pen back and forth than it's worth, and now it's lost, but they want to give UPS more time to try and locate my package before they ship me another one. Meanwhile, my Note 5 (with the new S Pen) still doesn't write in that circle.
Just to humor myself, I asked the tech support lady, "Just between us, from one technician to another, can you explain to me what circuit in the S Pen knows WHERE on the screen it's drawing so it knows not to write in that one spot consistently?"
I could hear the smoke coming out of her ears as her brain short-circuited.
Finally, she surprised me by defaulting to HONESTY! She said they are required to follow the troubleshooting flow charts in order to rule out the least expensive and most easily replaceable parts. Hence the S Pen had to be shipped back to be checked out, even though there is NO WAY the S Pen could be at fault.
So anyway, here I sit, bad Note 5, impatiently waiting for UPS to either find my S Pen or write the package off as lost forever so that Samsung and I can get to maybe actually fixing this issue.
That circle is the Dead Zone. But it's only dead in Action Memo and S Notes! The S Pen will swipe and whatever on the home screen or any other app... it just refuses to mark in that circle in those two apps.
Being the freaking brilliant technical guy I am, I deduced that the digitizer control is corrupt in the Note 5, so I called Samsung. The obviously NON-brilliant geniuses at Samsung determined that it was the S Pen itself that was faulty, and sent me a label (UPS 2nd Day Air) to ship just the S Pen back to them.
Okay... just to humor them, I did. I also ordered a brand new Samsung Note 5 S Pen with one-day shipping to rule it out. Surprise, surprise, the replacement S Pen does the same thing!
The tech people at Samsung then maintained that BOTH S Pens are faulty, and I need to wait to get my original S Pen back from Samsung (coming back to me via UPS 2nd Day Air) to verify the fault. Problem is, UPS lost the package! They can't find it!
So now I'm stuck in limbo... Samsung has now spent far more in shipping the stupid S Pen back and forth than it's worth, and now it's lost, but they want to give UPS more time to try and locate my package before they ship me another one. Meanwhile, my Note 5 (with the new S Pen) still doesn't write in that circle.
Just to humor myself, I asked the tech support lady, "Just between us, from one technician to another, can you explain to me what circuit in the S Pen knows WHERE on the screen it's drawing so it knows not to write in that one spot consistently?"
I could hear the smoke coming out of her ears as her brain short-circuited.
Finally, she surprised me by defaulting to HONESTY! She said they are required to follow the troubleshooting flow charts in order to rule out the least expensive and most easily replaceable parts. Hence the S Pen had to be shipped back to be checked out, even though there is NO WAY the S Pen could be at fault.
So anyway, here I sit, bad Note 5, impatiently waiting for UPS to either find my S Pen or write the package off as lost forever so that Samsung and I can get to maybe actually fixing this issue.
Hope you enjoyed reading about my little adventure. I'm open to suggestion here!