Help Unfortunately, phone has stopped.

Frenchiejo · Feb 22, 2017

Can anyone help me with this message..

Rob · Feb 22, 2017

Does this happen in response to a specific action you're doing? At what point do you get this message and in what application?

The first two things you probably want to do are:

Go into settings, about phone, check for updates and see if your phone has any updates that may fix this issue
Go into Google Play Store and update all your apps, especially for Google services

Good luck!

Frenchiejo · Feb 22, 2017

Rob said:
Does this happen in response to a specific action you're doing? At what point do you get this message and in what application?

The first two things you probably want to do are:

Go into settings, about phone, check for updates and see if your phone has any updates that may fix this issue

Go into Google Play Store and update all your apps, especially for Google services

Good luck!

Frenchiejo · Feb 22, 2017

When I went to phone to make a call it popped up. I just checked what you said, rebooted and no change.

NeoZiggy · Feb 23, 2017

Did you change your DPI? Some users have a problem with system apps Force Closing after adjusting their DPI.

You can try an alternative dialer app in the play store.

mkhtfld76 · Feb 25, 2017

Try booting into stock recovery and clearing the cache. If it continues go to the the phone app in app manager and clear the app cache from there. Usually clearing an app's cache will clear up force closing.

Odin89 · Feb 25, 2017

Yup, last resort factory data reset, make sure to remember gmail and pw tho ha, googles attempt to mimic apple with their frp is rediculously annoying.

1nf1n1t33 · Mar 2, 2017

I had this same issue for a few days because I was being lazy. In the mean time I used an alternate dialer. The solution doesn't require a factory reset. Jump to settings and then to the application manager. Once there click the top right menu and tick show system. Scroll down to the 3 system apps under phone (call management, services, and messaging and storage). Just click on this and clear the data for each app. I believe the only one necessary is the services one but I just reset all 3 to be safe. Worked like a charm and beats a factory reset.

1nf1n1t33 · Mar 2, 2017

It seemed to occur after using one of the one click root tools. Not sure if it was KingRoot or root genius but I run both daily on both the mobile and PC versions.

aml1025 · Mar 14, 2017

I've had my phone about six weeks (Metro PCS) and started getting this message earlier today. I cleared cache and data on the other system apps, but "Phone and Messaging Storage" will not allow its data to be cleared. I don't get an error message; nothing happens when I click to clear data. I've also noticed that my voicemails reappear after I try to delete them. Is anyone else having that issue? It seems possible that a glitchy system app is causing both problems. A factory reset won't take care of a glitchy system app, will it?

Help Unfortunately, phone has stopped.

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