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Old December 17th, 2009, 07:17 PM   #501 (permalink)
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Here is the response from HTC:

Dear Sir,

Thank you for contacting HTC. I apologize for any inconvenience it might cause, but our developers have to work with Rogers to determine if and when an upgrade will be available. If the update comes available, it will be posted on the HTC support page for that phone. Unfortunately, there is no estimated time of availability for that update. For any future issues or concerns you may have, feel free to contact us back via email or call 1-866-449-8358.

Sincerely,

James
HTC Email Support

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Old December 17th, 2009, 08:09 PM   #502 (permalink)
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Quote:
Originally Posted by GreatBigDog View Post
Answered NO and left a very poor result on the survey.
Long time reader of this thread. I just did the same thing. Here is what I wrote in the comments:

"I'll write this in English to make sure someone read this. I own a Dream, my third HTC phone, bought from Roger's in Canada, and I am absolutely appalled that HTC will not provide an OS upgrade for this phone. Android 1.5 may be a stable OS, but so is Windows 98SE, and I would not be stuck with it on my computer. Already, there are apps that will not be developped for Android 1.5, which is installed opn a phone I bought one month ago. I would like you to reconsider this policy and start thinking about providing an update for the Dream, at least for Android 1.6, although Android 2.0 would be better. I have always liked my HTC phones. They have been reliable, well-built, and durable. I would like to continue this client-provider relationship with your company, but it will not be possible if HTC cannot show it's appreciation to it's customer."

We'll is it does anything...

Nicolas Racine
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Old December 17th, 2009, 10:44 PM   #503 (permalink)
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Wow this is extremely disappointing. I will be calling HTC tomorrow to express my distaste. I will also contact Therese from Rogers OotP whom I have been dealing with.
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Old December 18th, 2009, 12:07 AM   #504 (permalink)
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Sorry about the quick off-topic question but did anyone else have problems with 3G today?
I certainly did.
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Old December 18th, 2009, 01:46 AM   #505 (permalink)
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Quote:
Originally Posted by mjschmidt View Post
Looking at the HTC site again, I just realized, they've redone the whole site! It used to be when you went to htc.com you could see _all_ the worldwide products. Now when you go to htc.com, it automatically redirects you to HTC - Mobile Phones, Smartphones, Cell Phones, PDAs! No matter what you do, it redirects to this page! You can now only see the Canadian phones, and for the magic there is only the Rogers Magic. There's even a link to "Buy from Rogers"!

Ladies and Gentleman, I do believe we've been scammed by Rogers. The HTC site is now _different_ then it was even a few days ago, and I doubt it got to be the way it is now without input from Rogers.

You can bet I'll be bringing this up with Mr. Szeto when he calls tomorrow. If we are right, and _Rogers_ has decided not to buy the 1.6 update from HTC, and if they won't be releasing 2.0 for Dream and Magic, then they will have screwed us over.

I just emailed HTC support to ask why they won't release 1.6 for our phones when we know it exists and we know the phones support it.

You can contact them here: HTC Mobile Phones - Customer Service - Hotline Support

I wrote the following:

"Why is HTC not releasing the Android 1.6 update for the Rogers HTC Dream & Magic. We know the update exists, and we know that the phones will support it, so why can't we have the update?"
here: HTC - Support - HTC Magic

they just redirected you to a few new pages.

You can't redesign a corporate website that fast
nor would one corporation change it just for another
especially a non-repeat customer.
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Old December 18th, 2009, 01:47 AM   #506 (permalink)
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Quote:
Originally Posted by cdstewart View Post
Sorry about the quick off-topic question but did anyone else have problems with 3G today?
I certainly did.
Yes, I had problems with H/3G during the evening until about 8:00 PST.

Now back on topic - where's "my" Android 1.6, Rogers!
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Old December 18th, 2009, 04:47 AM   #507 (permalink)
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Quote:
Originally Posted by SilentTracker View Post
here: HTC - Support - HTC Magic

they just redirected you to a few new pages.

You can't redesign a corporate website that fast
nor would one corporation change it just for another
especially a non-repeat customer.
If you go to the bottom of the HTC website there is a link to the worldwide site:

HTC
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Old December 18th, 2009, 07:02 AM   #508 (permalink)
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this is the email that I got from HTC

Hello Don,

I understand how important it is to have the latest updates for your device. For a ROM update to be released for a phone, the carrier must first request that update. Thus, if Rogers requests that Android 1.6 be made available for your Dream, the update will be released. Should an update become available for your device, it will be found at the Support page for your device at HTC - Mobile Phones, Smartphones, Cell Phones, PDAs. Also, as HTC is simply the manufacturer of the device, it is not us that is blocking your access to paid apps in the market. You may wish to contact the support department for the Android market, as they would likely be able to further assist you with this information.

If you have any other questions, feel free to contact us again. You can find additional support at our user forum HTC Smartphone Wiki - HTC. There is also a customer satisfaction survey for you to take if you are interested.
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Old December 18th, 2009, 07:46 AM   #509 (permalink)
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Quote:
Originally Posted by GreatBigDog View Post
Thus, if Rogers requests that Android 1.6 be made available for your Dream, the update will be released.
Right, so as we've been saying, according to HTC the update _could_ be released for our phones, despite what they seem to be saying _now_ on their support page, if Rogers asks for it.

If HTC is now saying that _they_ are not releasing an update for it, I wonder if that means Rogers told them they weren't going to buy it from them, but want HTC to look like the bad guys so Rogers can tell us all it's not their fault?

@Silenttracker: I'm _not_ suggesting Rogers made them change the whole site, or that they created a new corporate site in a few days. I'm a graphic designer, I know what it involves.

What I'm saying is that the little post on the support page about HTC not supporting or releasing an update to 1.6 for Rogers phones wasn't there before. I can't help but wonder if Rogers asked them to change _that_?

The reason I wonder this, is that HTC support is and has been telling us via email that the update exists, and that Rogers just has to ask for it (pay for it?). That seems to conflict with what they've posted now on the support page.

Given that I was told via email _after_ the web site change by HTC that Rogers must request the update, either HTC's support people are as poorly informed as Rogers' CSRs and techs, or there is another reason for the _recent_ change to the support page.
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Old December 18th, 2009, 07:55 AM   #510 (permalink)
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I just sent this email off to HTC. Hopefully I will get some sort of answer back from them.

Quote:
On November 28th I received an email from Phillip of HTC Technical Support. The content of the email was

"Hello Don,

I understand how important it is to have the latest updates for your device. For a ROM update to be released for a phone, the carrier must first request that update. Thus, if Rogers requests that Android 1.6 be made available for your Dream, the update will be released. Should an update become available for your device, it will be found at the Support page for your device at www.htc.com/us......."

Now I see on your site (and it wasn't there before) information that a 1.6 upgrade is not and will not ever be made available for owners of the Rogers Dream. This is the page URL from your site. HTC Mobile Phone Support - HTC Dream? (Rogers) - System and Upgrade.

Now these are to conflicting pieces of information from the same company within a few weeks of each other. Can some body there please clarify which is true.

Either 1-you will produce 1.6 for Rogers if they request or 2-you will never produce 1.6 for Rogers Magic/Dream.

I look forward to your responce on this burning question.

Regards,
Don Rayner
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Old December 18th, 2009, 08:06 AM   #511 (permalink)
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Quote:
Originally Posted by mjschmidt View Post
<snip>---
What I'm saying is that the little post on the support page about HTC not supporting or releasing an update to 1.6 for Rogers phones wasn't there before. I can't help but wonder if Rogers asked them to change _that_?
<snip>---
I could also mean that HTC is aware of what's going on with Rogers and are covering their own a$$es before the attention gets turned on them. After all the main reason all this started was the lack of any sort of consistent answer from Rogers.

gbd
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Old December 18th, 2009, 08:19 AM   #512 (permalink)
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Quote:
Originally Posted by GreatBigDog View Post
I could also mean that HTC is aware of what's going on with Rogers and are covering their own a$$es before the attention gets turned on them. After all the main reason all this started was the lack of any sort of consistent answer from Rogers.

gbd
Except that they'd be making people mad at themselves, instead of Rogers, thus prompting people to recommend against any HTC products, as opposed to Rogers products. If the update does really exist, and it's just a matter of Rogers asking for it, then to cover their a$$es they should point at Rogers, instead of themselves. It only makes sense if either; a. the update does not exist and the HTC support people who emailed us were misinformed; or b. the update does exist, but Rogers doesn't want to bother getting it, and possibly they've asked HTC to be the "fall guy"?
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Old December 18th, 2009, 08:35 AM   #513 (permalink)
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Originally Posted by mjschmidt View Post
Except that they'd be making people mad at themselves, instead of Rogers, thus prompting people to recommend against any HTC products, as opposed to Rogers products. If the update does really exist, and it's just a matter of Rogers asking for it, then to cover their a$$es they should point at Rogers, instead of themselves. It only makes sense if either; a. the update does not exist and the HTC support people who emailed us were misinformed; or b. the update does exist, but Rogers doesn't want to bother getting it, and possibly they've asked HTC to be the "fall guy"?
True, but I guess it doesn't matter now. Either way it was a stupid idea to do it, they are now on the s__t list as well as Rogers. We'll see what their response to my email is....

gbd
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Old December 18th, 2009, 09:07 AM   #514 (permalink)
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Hi Everyone. This is Mary with Rogers and I wanted to take the opportunity to update this forum regarding support for Rogers Android devices.


As you know, we have been selling Android devices since last spring and were the first to introduce the platform into the Canadian market. We are passionate about these devices and love hearing the positive feedback we’ve been getting from customers. Our line-up is the largest in Canada and we will continue to lead the Canadian market with further introductions of Android-powered devices.



We understand that a large part of that commitment includes providing support for OS updates and upgrades, in particular for the HTC Dream and HTC Magic devices. I can assure you that I have been listening to your feedback and we have been working diligently to address your concerns.



Here’s what I’ve been able to find out:
HTC has not provided Rogers with any OS upgrades for the Dream or Magic. However, HTC has provided us with updates to the 1.5 system and there will be further updates.


Over the short term, we will work with HTC and expect to be releasing updates to both Dream and Magic 1.5 OS that will address issues and provide significant enhancements to the overall user experience.


HTC has indicated that they do not plan any Android 1.6 upgrades for either the Rogers Dream or Magic but will instead remain on the 1.5 platform. The 1.5 OS actually includes many features that are not supported by 1.6 - like support for Exchange.


As our roster of Android phones increases, we will continue to work with the handset manufacturers to bring upgrades and updates to our customers as appropriate, but ultimately, we cannot do so until they are provided to us by the manufacturer.


For more information, you can also visit the HTC website: HTC Mobile Phone Support - HTC Magic? (Rogers) - System and Upgrade


As soon as I have further information to share, I will be back to update you.
In the meantime, I am continuing to collect your feedback and provide all customer comments back to our team within Rogers as well as to our partners at HTC. If you have specific comments or questions, please let me know. I would be particularly interested in what you want to do on an upgraded OS that you feel you can't do now. This would be valuable feedback for me to share internally and with HTC. Just post that here to this forum and I will check back often.


Thank for your continued feedback,
Mary
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Old December 18th, 2009, 09:15 AM   #515 (permalink)
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Thank you for the information, Mary.

That seems to suggest that while we wont get 1.6, we will get 1.5 with SenseUI. SenseUI is nice, but 1.6 is leaps an bounds above 1.5, so I am somewhat disappointed by this news.
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Old December 18th, 2009, 09:19 AM   #516 (permalink)
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I've been watching this thread closely for the past while and have registered so I can comment.

Does anyone know why HTC is not providing an update? Is it a business decision by HTC, or is it a licensing issue from Google? I've put a request in to HTC for more information and will let you know what response I receive.

Mary, thanks for the update; it's nice to get some official word on what's going on.


I'm very annoyed that I've invested in a state-of-the-art device that is now two OS versions out of date, and not able to access the new services Google is offering for other users.
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Old December 18th, 2009, 09:24 AM   #517 (permalink)
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Quote:
Originally Posted by zortoflaven View Post
Thank you for the information, Mary.

That seems to suggest that while we wont get 1.6, we will get 1.5 with SenseUI. SenseUI is nice, but 1.6 is leaps an bounds above 1.5, so I am somewhat disappointed by this news.

Hi zortoflaven. While 1.6 does create some improvements to the shopping experience, the wide and growing array of content in the Android Market is still available to the Rogers Dream and Magic. But as I mentioned above, if you provide me with feedback on what you want to do with the device, I am gathering those and providing the information internally and to HTC.
Hope that help, Mary.
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Old December 18th, 2009, 09:30 AM   #518 (permalink)
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Quote:
Originally Posted by RogersMary View Post
Hi zortoflaven. While 1.6 does create some improvements to the shopping experience, the wide and growing array of content in the Android Market is still available to the Rogers Dream and Magic. But as I mentioned above, if you provide me with feedback on what you want to do with the device, I am gathering those and providing the information internally and to HTC.
Hope that help, Mary.
There are apps in the market now that require 1.6 or higher to use. Google Goggles is a prime example of this. There is also an update to Google Maps that requires 1.6 as well.

Though the amount of apps requiring 1.6 is small right now, it will only grow as time goes on. Therefore, us Rogers Android users will be left in the dark while the rest of the world is on 1.6 or higher.
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Old December 18th, 2009, 09:39 AM   #519 (permalink)
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Hi Mary,

Quote:
Originally Posted by RogersMary View Post
HTC has indicated that they do not plan any Android 1.6 upgrades for either the Rogers Dream or Magic but will instead remain on the 1.5 platform. The 1.5 OS actually includes many features that are not supported by 1.6 - like support for Exchange.
1.5 platform doesn't actually support Exchange natively. The nice Mail app we can see on our HTC Magic is an HTC proprietary app (check in Settings - Application - Manage applications - About - Mail for Android version 1.0.0004 HTC Application). I'm pretty sure that the same app can work (with very minor modifications) with 1.6. Native support for Exchange is in 2.0. That would be strange if 1.5 and 2.0 has support for Exchange and 1.6 doesn't, right? ;-)

Have a good day,
Fabio
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Old December 18th, 2009, 09:41 AM   #520 (permalink)
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Quote:
The 1.5 OS actually includes many features that are not supported by 1.6 - like support for Exchange.
?? Is it because I'm running a non Rogers v1.6 that I still have Exchange? It works just like it did on v1.5. Somehow I don't believe that 1.6 would remove exchange support. I don't like exchange but it is an evil that I must have and it works just fine on 1.6. On so does goggles, map nav etc...
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Old December 18th, 2009, 09:49 AM   #521 (permalink)
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HTC was quick in responding... they said:

"I understand how important it is for you to have the latest software, Currently, our developers have to work with "carrier" to determine when and if an upgrade will be available. Unfortunately, there is no estimated time for availability of any update. Please check the HTC America website for any software updates that may be released, HTC - Mobile Phones, Smartphones, Cell Phones, PDAs. Just click on the support link then choose your device. "


I bought an Android phone because my job requires me to have a firm understanding of what's new in the industry.

I can't access Google Goggles, or even the new Google Maps features, and that's a business issue for me:

Official Google Mobile Blog: Happy Thanksgiving Travels: Google Maps Navigation now available for Android 1.6
Google Goggles - Use pictures to search the web


I thought I was buying an up-to-date handheld device, and instead I feel like I've got a relationship in a union that hopes the collective bargaining works out.
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Old December 18th, 2009, 09:54 AM   #522 (permalink)
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A quick list of 1.6 features:
-Voice Dialing
-Improved Text to Speech (and thousands of apps that use it)
-Improved Camera functionality and speed
-Google Navigation
-Google Goggles
-Access to VPNs
-Improved Android Market (mainly screen shots submitted by developers in addition to reviews from other users)
-Improved functionality of the search bar
-The added functionality of Gestures (and thousands of apps that use it)

I am sure the list could really go on for a while, but I will stop there for now and let some others chime in.
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Old December 18th, 2009, 09:57 AM   #523 (permalink)
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Quote:
Originally Posted by helen View Post
I thought I was buying an up-to-date handheld device, and instead I feel like I've got a relationship in a union that hopes the collective bargaining works out.
sorta right. You didn't buy a device, you signed a contract with a provider and they gave you a device to use with that contract. However if your business is more about the device and technology rather than the fine print then the alternative is to root and boot. I don't suggest this to most folks but if you're willing to take the risks involved and aren't worried about what the provider thinks then by all means, upgrade to v1.6.

I'll clarify by saying yes, Rogers should do the right thing. However it is also my choice to ignore what Rogers says and just do it my way. For me, it works better than what they gave me and I have no regrets, yet.
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Old December 18th, 2009, 10:15 AM   #524 (permalink)
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Regarding Google Maps Navigation, we would also love to see this Google service but it is not yet available in Canada. As for the other specific questions, I'll look in to it and report back what I can. May take a few days.

Thanks,
Mary
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Old December 18th, 2009, 10:18 AM   #525 (permalink)
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Default Hi Mary

Here's a link for Android 1.6. This should provide you on what's new and on what we are missing out using v1.5.

Android 1.6 Platform Highlights | Android Developers
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Old December 18th, 2009, 10:19 AM   #526 (permalink)
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I hope I can speak for everyone when I say thank you for posting in this thread, Mary. Though we may be upset with the news you bring, we know you are just the messenger.

Thank you for the information and we look forward to hearing back from you.
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Old December 18th, 2009, 10:37 AM   #527 (permalink)
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An answer at last. Strip everything away and all you see is one big fat.

NO 1.6 for you

While I am disappointed in Rogers for going this route, it really comes as no surprise. I'll give it a few hours for everybody to post why they want 1.6 and then I'll gather everything into one post and send the post link to @RogersMary. So everybody put your .02 down over the next couple of hours.

gbd.
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Old December 18th, 2009, 10:48 AM   #528 (permalink)
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So No 1.6 upgrade for us. HTC blames Rogers and Rogers blames HTC. The fact that we actually have to come up with reasons as to why we want the upgrade is crazy.

This whole mess has me feeling like a second rate citizen. Absolutely disappointed by both companies (more so with HTC, I'm not too surprised with Rogers).

Luckily, the beautiful thing about Android is the diversity of devices and carriers. I'll definitely be taking my $ and vocal support somewhere else as soon as I can.
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Old December 18th, 2009, 10:56 AM   #529 (permalink)
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I must be missing something so correct me if I am wrong. After reading (for hours) all of these posts Rogers was in the midst of testing 1.6 with the Dream and Magic? I am a Dream owner because I was told that it was a really great technology and it was available at Roger's. So I actually switched from Bell (I can't stand Bell) to Roger's before any other carrier because of their device selection. So, perhaps I made a bad decision overall. The phone is still ok but I could really use some of the new functionality with the new OS. I could understand if the hardware couldn't support the technology but that is not the case now is it?

The worst part is Roger's has now created a trust issue. Today the Dream will no longer be supported for better available upgrades...what next? Do they promise you the world until you buy new hardware or sign a new contract? Again it comes back the same old story, the might dollar. I think Roger's need to learn a little concept I like to call "customer retention".

Well, I am nicely vented now. On to the search for a carrier that's customer service & support echoes it's service. Oh wait, I don't think that exists. I am going to find one and call it "Unicorn"!



Shawn
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Old December 18th, 2009, 11:01 AM   #530 (permalink)
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Thank you Mary, for providing an official update. I am sad to hear the decision reached by HTC on providing Rogers users of their devices (Dream, Magic) with regular updates, in this case for Android 1.6.

This information raises more question for me in understanding the relationship between Rogers and HTC. In the end the extent of this relationship will hurt the users.

I agree with all those who posted their discontent with the message shared by Rogers and the direction which HTC is taking for Dream and Magic users. Moreover, those of us, Rogers Customers, who are relying on Android to develop apps and meet certain business requirements for mobile development capabilities this is a huge blow as it greatly devolves the type of innovation which Android provides to our respective business areas.

If this is consistent across current and future HTC devices which Rogers is going to offer, this makes me think twice before purchasing an HTC device through Rogers. I would be interested in seeing what type of relationship Bell and Telus have with HTC, since they have also started to provide their customers (existing, new) with Android powered mobile devices.

Cheers!

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Old December 18th, 2009, 11:02 AM   #531 (permalink)
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Originally Posted by strevellick View Post
Well, I am nicely vented now. On to the search for a carrier that's customer service & support echoes it's service. Oh wait, I don't think that exists. I am going to find one and call it "Unicorn"!
"Gone with the WIND"

I use to have Wind in Italy. No complaints whatsoever (especially regarding fees). I'm looking forward to see how they will compete in the Canadian market.
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Old December 18th, 2009, 11:05 AM   #532 (permalink)
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I must be missing something so correct me if I am wrong. After reading (for hours) all of these posts Rogers was in the midst of testing 1.6 with the Dream and Magic? ...

Shawn
It never was....it was all missunderstood information coming from many sources and direction. Rogers never received any file. HTC was saying Rogers never asked for the file and now proclame they will not offer it.
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Old December 18th, 2009, 11:08 AM   #533 (permalink)
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It never was....it was all missunderstood information coming from many sources and direction. Rogers never received any file. HTC was saying Rogers never asked for the file and now proclame they will not offer it.
And that about sums it all up.
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Old December 18th, 2009, 11:31 AM   #534 (permalink)
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And that about sums it all up.
If we are not getting 1.6 because of Exchange then i say to hell with exchange. Personally nobody uses it. If Rogers could only get the 1.6 update with Google branded, that will solve the future updates for Rogers customers.
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Old December 18th, 2009, 11:39 AM   #535 (permalink)
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If we are not getting 1.6 because of Exchange then i say to hell with exchange. Personally nobody uses it. If Rogers could only get the 1.6 update with Google branded, that will solve the future updates for Rogers customers.
I agree. Offer 1.6 and those that don't want to upgrade won't!
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Old December 18th, 2009, 11:41 AM   #536 (permalink)
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Glad to finally have an answer.

But this DOES NOT make sense.
Why would it be offered to magics and dreams (myTouchs and G1s) around the globe but not here.

It seems to me that Rogers made a request to HTC to post that.
This is stupid and frustrating and these phones should not be sold without a warning.

Not cutting edge.
Time to root- which I really didn't want to do.
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Old December 18th, 2009, 11:42 AM   #537 (permalink)
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[ROM][32b] RogersMod 1.6.1 (Full Exchange Support,Multi-touch,~106MB RAM) - 28.Sept This Rom ist for the Sapphire 32B/My Touch 3G only!


This Rom is based on the newest Rogers firmware.


Main Features:
*Very fast rom
*Full Exchange support (Mail, Calendar, Contacts)
*Cyanogen's Kernel
*Root access
*See Changelog for more features
*~106 MB Ram!

Things I may include in the next builds:
+add the advanced launcher - working
+open obex (waiting for the gui)
+add the modified mms.apk - working and included
+add Loccy's BetterBrowser - working and included
+ include biktor_gj kernel modifications to increase the ram amount from 98MB to 106MB



Even Cyanogen Rom has Exchange built in. I don't see why this could be a problem for HTC and Rogers.
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Old December 18th, 2009, 11:44 AM   #538 (permalink)
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I received my phone call from Brian Szeto from the OotP, he basically told me what RogersMary has said.

I angrily told him very bluntly that I do not believe Rogers.

For the past three weeks other members of Rogers Office of the President have been telling us that they _would_ be getting the update from HTC by the end of December for testing and evaluation. This wasn't a flip answer from them, this was the answer we got after multiple people elevated the matter to the office of the president. So obviously after we complained repeatedly, they asked HTC, That was more than a week and half ago. They asked HTC, and then they told us they would be getting it to test and evaluate by the end of Decemeber.

Many of us also contacted HTC and were told by HTC that Rogers had to ask for the update.

They did not say that there was no update for Rogers to get, they said that Rogers had to ask for it.

And Sherry, Mary and Ethan from the office of the president told us they had contacted HTC and would be getting the update to test and evaluate by the end of December.

So it simply does not add up that suddenly HTC claims there is no update to be had!!! We KNOW the update works on these phone, because other users in the states have it, and because it has been rooted for months!

I call shenanigans on the part of Rogers. Obviously it is only my opinion, but I can't help but wonder if the truth is Rogers didn't want to have to pay to modify 1.6 for our phones.

@RogersMary... if you're still coming back to check this thread... I DON'T BELIEVE YOU! Everything we have been told by _Rogers_ and by _HTC_ up to this point conflicts.

Quote:
Originally Posted by Silvertag View Post
It never was....it was all missunderstood information coming from many sources and direction. Rogers never received any file. HTC was saying Rogers never asked for the file and now proclame they will not offer it.
@Silvertag: As I said above, multiple people from the OotP told us they would be getting the update by the end of Dec to test and evaluate. So either they were lying to us then, or they are lying to us now. How could they be getting the update to test if no update exists for our phones (as HTC is now apparently claiming)? It doesn't add up. Someone is lying to us.

@RogersMary: As I told Mr. Szeto, I have been a loyal Rogers customer for more than 15 years, but as a result of this issue I will NEVER buy another Rogers product. I will also be immediately planning for the dissolution not only of my contract, but my wife's contract so that I can go to another carrier. YOU HAVE LOST ME AS A CUSTOMER BECAUSE YOU WILL NOT PROVIDE US WITH THIS UPDATE.

Don't tell me this is all HTC, because as I've pointed out above, official responses from both HTC and Rogers previous to now indicated that update existed. Tell me please, @RogersMary, were Sherry, Mary, and Ethan lying to us then, or are you lying to us now?

If the rest of you want to just accept this and move on, be my guest. I will not. Even if Rogers _never_ gives us the update, I will not stop warning people online in as many places as possible that they should not buy an Android phone from Rogers because it will quickly become obsolete. I will continue to post on blogs, and contact the media. I will do what I can so that a Google search of Rogers and Android returns the truth.
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Old December 18th, 2009, 11:44 AM   #539 (permalink)
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UHHG

I still blame Rogers, if they showed enough want to please their customers and pester HTC about it a bit then this would not be an issue.
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Old December 18th, 2009, 11:45 AM   #540 (permalink)
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and I second mjschmidt
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Old December 18th, 2009, 11:51 AM   #541 (permalink)
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This means I'v been lyed too by Milton whom I spoke to yesterday.

@mjschmidt, WORD.
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Old December 18th, 2009, 11:52 AM   #542 (permalink)
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Not only just Android phones we have to warn ppl about, basically Rogers sales and supports are liars.
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Old December 18th, 2009, 11:52 AM   #543 (permalink)
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I am in negotiations with Rogers and two other providers to move our company wireless needs. Well, I guess that just solidified my answer as to Rogers. That's a shame.

I think Rogers should immediately change the name of their HTC hardware:

HTC Dream -> HTC Nightmare
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Old December 18th, 2009, 11:53 AM   #544 (permalink)
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Sorry about the consecutive posts but I have one more question.

@RogersMary I would greatly appreciate a reply.

WHY does this NOT apply to the Hero on Telus?
There is no mention under the Hero on HTC's site.

This confirms that this IS in fact a Rogers issue

Please inform me if I am wrong.
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Old December 18th, 2009, 11:55 AM   #545 (permalink)
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Well guys (and girls) I hate to add more gasoline to the fire but I just recieved the following PAPER LETTER via UPS Express today.

Quote:
Thank you for your interest in the HTC Magic firmware uptade version 1.6.

As discussed, this letter is to confirm that Rogers anticipates receiving the HTC update for testing in late December. If it passes our testing, it will be available in teh New Year.

Please note that the availability of this update is subject to change as development and testing of the update makes the release date difficult to predict.

Should you have any questions regarding the above, please contact me at 1-800-xxx-xxxx (I x-ed out the number out of respect for Emil) and I will be pleased to assist you.

Sincerely,
Rogers Communications Inc.
<signed>
Emil Sundberg
Office of the President.
I open the debate on the wording of this letter.

@RogersMary, what do you have to offer on this development?
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Old December 18th, 2009, 11:58 AM   #546 (permalink)
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Brian couldn't say anything yesterday because HTC didn't have the pages up on their site yet. I can guarantee that the answer has been known for the last several days but nothing was to be said until that FAQ changed on HTC's site.

@mjschmidt - You were right and I was wrong. I wonder how many phones Rogers had to order to get that posted on HTC's site.
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Old December 18th, 2009, 11:58 AM   #547 (permalink)
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Scan that, hide the numbers and post.
if you have that on paper we may still have a chance.
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Old December 18th, 2009, 12:01 PM   #548 (permalink)
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Originally Posted by bunhead View Post
Well guys (and girls) I hate to add more gasoline to the fire but I just recieved the following PAPER LETTER via UPS Express today.



I open the debate on the wording of this letter.

@RogersMary, what do you have to offer on this development?
Hey, the more gasoline the better ;-)
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Old December 18th, 2009, 12:01 PM   #549 (permalink)
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Yup, we need to log everything we had including emails and on the forums.
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Old December 18th, 2009, 12:06 PM   #550 (permalink)
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Scan that, hide the numbers and post.
if you have that on paper we may still have a chance.
Um, why should we hide the number again? was it out of respect for Rogers? Respect? Rogers doesn't know what respect is. I say, post the number and we can all call to complain.
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