oh yeah, I'm not a rumor geek but I can only assume that a 'world phone' such as the Magic is claimed to be will follow with other phones, the nexxus or some other. The real question is will the SIM work in a phone that is freq'd for Zimbabwe and Kanada?
Best idea and question so far. In general, will our SIMs work in other droidish phones or does rogers do something with that too?
The origional idea behind the SIM cards on GSM phones is that if you were traveling to somewhere that your phone was incompatable, you could just rent a phone and pop your SIM card in and you would be good to go. As long as Google produces a phone that is compatable with Rogers frequences we should be fine going this route.
Check @RogersMary's response in the comments section. She is parroting the line that Rogers can't offer the upgrade because HTC won't make it.
She either doesn't understand that we know 1.6 exists and it just has to be customized for Rogers (at Roger's request) or she is willfully playing the cover-up game and toeing the Rogers party line.
anyone get anywhere so far with rogers with terminating their contract or upgrading to a diff phone?
I will try and call rogers on monday
Yes, however you may not change to an iPhone unless you are willing to buy it outright. They are willing to change to a different phone, but that is considered a special case and your contract will be renewed automatically. It is different for each case (according to Christina for OotP). I don't want another phone...I want an iPhone considering that is what my two choices were at the time I signed up back in July. I researched all the phones and that is the only one I wanted. They said there is ABSOLUTELY NO WAY they can offer an iPhone, even if you are about to cancel. So I am cancelling.
I think you have to sign up for a free account? Never done that.
@strevellick: What phones were they offering? As for the contract extension, are they saying that those of us who just got the phone in July with a contract extension would have to add _another_ 3 years? Have I misunderstood? My contract is now at 2 year & 7 months.
I think you have to sign up for a free account? Never done that.
@strevellick: What phones were they offering? As for the contract extension, are they saying that those of us who just got the phone in July with a contract extension would have to add _another_ 3 years? Have I misunderstood? My contract is now at 2 year & 7 months.
Christina told me that I could change to a Blackberry if I wanted to, or maybe one of the other phones. She was not specific about the hardware, but then again I really didn't give her the chance. When she explained the contract extension she said that if I were to get a new phone my 3 year contract would start again from the time I made my selection. So, seeing as I only started my contract in July I did not think that was too much of a big deal. I was willing to compromise. However, I told her the only hardware I wanted was an iPhone as a replacement because I am frankly sick of the BS with Rogers and HTC.
Device(s): Nexus S
Asus Transformer Prime
-------------
HTC Magic
Moto Flipout
HTC Dream
Thanks: 13
Thanked 86 Times in 45 Posts
So I wonder if they would be willing to let us do this with one of the new Android 2.0 phones (if they ever get one) in the new year? Otherwise I will wait to see what the Nexus One is like, and as someone else mentioned, it might be just as cost effective to buy that and wait out my contract instead of buying it out now, and then leave Rogers then.
I will have to call Christina again and ask her if the Nexus One will be part of it. If so, I may wait. If not, forget it. I am really getting tired of the lack of support. For me it is becoming less and less about the hardware and more about the trust in Rogers. I think I am pretty much done with them.
So I wonder if they would be willing to let us do this with one of the new Android 2.0 phones (if they ever get one) in the new year? Otherwise I will wait to see what the Nexus One is like, and as someone else mentioned, it might be just as cost effective to buy that and wait out my contract instead of buying it out now, and then leave Rogers then.
I think we won't know enough until January.
Not that I'm going to let up on them ;-)
Even if they were willing to let us upgrade to a new phone with 2.0 it would just be outdated in 6 months again and i doubt if they would be updating that one either. I dont want to go through all of this again. If it's affordable enough, I'll probably get a Nexus One (which google will be updating) and ride out the rogers contract and then switch to someone else.
My friend from Italy uses Wind whenever he goes back and he loves it. No contracts, very flexible long distance, unlocked phones(i think) etc. Hopefully it'll put an end to the monopoly.
Yes, however you may not change to an iPhone unless you are willing to buy it outright. They are willing to change to a different phone, but that is considered a special case and your contract will be renewed automatically. It is different for each case (according to Christina for OotP). I don't want another phone...I want an iPhone considering that is what my two choices were at the time I signed up back in July. I researched all the phones and that is the only one I wanted. They said there is ABSOLUTELY NO WAY they can offer an iPhone, even if you are about to cancel. So I am cancelling.
The iphones are so popular they are having trouble keeping them in stock. Why would they want to give one to a disgruntled customer when it could just as well go to a new customer? They are not going to have any trouble getting rid of the phone, right.
Last edited by GreatBigDog; December 20th, 2009 at 04:54 PM.
So I wonder if they would be willing to let us do this with one of the new Android 2.0 phones (if they ever get one) in the new year? Otherwise I will wait to see what the Nexus One is like, and as someone else mentioned, it might be just as cost effective to buy that and wait out my contract instead of buying it out now, and then leave Rogers then.
I think we won't know enough until January.
Not that I'm going to let up on them ;-)
The only problem with getting the Nexus and sticking out our contracts with Rogers is that it will then be a GSM phone. Bell and Telus are CDMA carriers along with their cheaper brands . Fido is Rogers so that is out for switching. I'm not sure if Wind will be GSM or not, anybody know?
And you all know that the Nexus will be built by HTC.
gbd
Last edited by GreatBigDog; December 20th, 2009 at 05:05 PM.
@RogersMary: Can you please confirm that Rogers is NOT willing to offer a replacement device, specifically an iPhone, for the HTC Dream (or Magic in other cases). I am basing the future of my Rogers account by your response.
ugh, so disappointed that we're not even going to get 1.6, and I was hoping for 2.0
I renewed my contract in august, and wouldn't mind starting 3 years from scratch if they offer me a bold 9700.
Has anyone been offered this/who do I need to talk to to get out of the magic? I'm still steaming since I specifically asked the rogers rep at the store that if he wasn't 100% positive Rogers would provide consistent android os updates, I would buy a bb or iphone
The only problem with getting the Nexus and sticking out our contracts with Rogers is that it will then be a GSM phone. Bell and Telus are CDMA carriers along with their cheaper brands . Fido is Rogers so that is out for switching. I'm not sure if Wind will be GSM or not, anybody know?
And you all know that the Nexus will be built by HTC.
gbd
Well if you are inclined to stick out your contract with Rogers and buy a Nexus One, power to you since it will be updated by Google and will hopefully be supported for the length of your contract. Like I said in an above post, we do not know what bands it will use for sure yet.
As for Wind, they use a 3G AWS band (1700/2100) which is completely different from the big three in Canada, meaning phones from the big three will not work on Wind's network unless the 1700/2100 bands are supported on the phone.
I would not suggest getting a 2.0 phone from Rogers (or any locked Android device for that matter) due to the fact that nothing will change and you will have an expensive paper weight in less than 6 months. Better to wait and see what the Nexus One will be like and what Wind and Dave wireless will do phone wise.
And for the fact that HTC is building the Nexus One,it is up to you whether you want to support HTC after this mess. They will have zero control over the software which should solve our main problem, but you have to forgive them for completely screwing you over with Rogers first.
The combination of these three blogs linking back and forth, and to the various articles that appear on the web, will help to drive search results to keep this issue in the top returns on search engines.
Please feel free to create an account and/or comment. There is only one post so far that summarizes the issue, I will post more soon, including a "time line" of everything that has happened.
I'm new to using Wordpress, so feel free to send me any hints or suggestions.
I will work on GPRS/EDGE only. It doesn't support Rogers/AT&T's 3G bands, so you wont have 3G. If you don't mind that, it should work just fine otherwise.
Do any of the specs here indicate it would work on the Rogers network?
HTC Nexus One blessed by the FCC (updated) -- Engadget
It tells you everything, but none of it is confirmed as there could be other versions of the phone that will work on different bands. What they originally thought has been crossed out and what they now believe shows that it will only work on the Wind network(T-Mobile in the USA). Read the comments last page, particularly the posts by PlasmaDragon007.
If you want to know more about the bands used by the big three, Google search is your friend.
Last edited by onlyafterdark; December 20th, 2009 at 07:02 PM.
@RogersMary: Can you please confirm that Rogers is NOT willing to offer a replacement device, specifically an iPhone, for the HTC Dream (or Magic in other cases). I am basing the future of my Rogers account by your response.
Did they tell you that you could terminate without penalty? just curious,
btw, who do I call at rogers, just regular customer service? Thx for your help
Regards,
Last edited by porky1981; December 20th, 2009 at 07:28 PM.
Did they tell you that you could terminate without penalty? just curious,
btw, who do I call at rogers, just regular customer service? Thx for your help
Regards,
Make sure you are careful with terminology with Rogers as what you think a word might mean may be different from what they think it means. Just get them to clarify everything that they talk about so you dont get screwed again. Good luck!
I spent a few hours talking to a customer support manager a few weeks ago named Todd. I asked him about the lack of paid apps in the market and the lack of firmware upgrades, for which he had no immediate answers. However, he spent a day trying to track down information pertaining to these two concerns and emailed me back (which was nice, yet it lacked any answers). The most important thing he did was to offer me the option of returning my HTC Dream and canceling my contract, which I am going to do now.
I am hoping to get a Nexus One (yes, it's merely an HTC Passion, yet at least it's unlocked and supported by Google). The current model works on T-Mobile's 3G/AWS 1700MHz Network, which is exactly the same as the new Globalive Wind 3G network, so I will be able to get 3G access. Not only will I have no contract to worry about, yet the prices at Wind are far below Rogers' plans.
Rogers, you are living in the past, and your days are surely nearing an end. Your lack of support and your ridiculous 3 year contracts make you (and by association the rest of Canada) the laughing stock of the planet when it comes to wireless access. Companies like Wind are going to boot you into bankruptcy (most likely your other divisions will allow you to keep your wireless operation running, yet not forever).
Thank you to everyone who has spent time doing research and contacting people at Rogers,HTC and those spreading the word.
Rogers, Rogers, Rogers.......
Well the Revolution did not last long, further proof that all you want is our money and really don't care about your customers.......
I am embarrassed that i once again have been bent over a barrel by Rogers....
I guess Rogers really does not care to catch on the android wave and support their products they would just rather sell us new phones. Well all this negative publicity in regards to android will cause new users to look elsewhere due to the lack of support and spend their money with another company. I have no desire to support Rogers when they will not even stand by their own products.
They wonder why people are look for alternatives to the big 3 ,well this is just one of many reasons why.
This experience has left me a much more educated buyer and i will not spend my hard earned money with robbers anymore.
1.6 should not even be a question they should be working on getting 2.0.....wow too much......
HTC, HTC, HTC
Well all the blame cannot go to Rogers either cause at the end of the day this is a HTC phone and is obvious they just want to sell handsets but by allowing carriers to not provide updates for the phones they certainly are hurting their image and will cause android users to look at others brands as well.
Google, Google, Google
Great OS but.......You need to learn a thing or two from the iphone and that you need to rollout these updates across the board on these phones just not ones you brand and make. Failing to do so is a major mistake and will cost you in the long run. While android may be taking off and getting a larger market share how do you think the sales are going to be in a few years when android owners are tired of being handcuffed from the carriers and manufactures of your phones by poor support....I love my android phone but i tell you a unlocked iphone is looking allot more attractive to me specially in the long run....
In the mean time putting pressure on Rogers and all the negative press they are going to receive on this and loss of revenue may force their hands to get them off their cheap lazy butts and do something about this issue...
All i have to say is thank god my contract is up this summer ....nexus, wind, dave, public will all get a chance to get my money since Rogers has proven all they care about is your money not customer satisfaction.
p.s. Mary i know you are trying to do your best but you have walked into a firestorm here and i think actions speak louder than words, please spare us from the generic meaningless responses that only add more fuel to the fire
Last edited by chrisyak; December 20th, 2009 at 09:23 PM.
Device(s): HTC Magic (Android 2.1 with HTC Sense UI)
Thanks: 2
Thanked 3 Times in 2 Posts
Quote:
Originally Posted by strevellick
@RogersMary: Can you please confirm that Rogers is NOT willing to offer a replacement device, specifically an iPhone, for the HTC Dream (or Magic in other cases). I am basing the future of my Rogers account by your response.
I am glad that I decided to unlock the HTC Magic and trying out on the Bell network. The device works great on the Bell network. Unlocking the device cost me less than $10 CAD.
By simply putting in the Bell SIM Card, almost everything worked. Even though I have a custom ROM installed, everything worked just perfectly.
I have now started to prepare for a life after Rogers. No more am I willing or going to shell out the money like in the past to a provider that does not have their customers in mind. Yes, Bell/Telus may be in the same boat, but a choice has to be made and Rogers need to be made aware of the fact that their mistakes/errors will not go unnoticed anymore.
Device(s): HTC Magic (Android 2.1 with HTC Sense UI)
Thanks: 2
Thanked 3 Times in 2 Posts
I just started the complaint process with Rogers ... here's what I wrote:
Quote:
Dear Rogers,
When I purchased my HTC Magic for you at the end of August 2009, I was advised that Rogers would be supporting this device by periodically releasing updates to the Android operating system. The HTC Magic shipped with Android 1.5. Just a month later, Google released Android 1.6, and in the past few weeks have just released version Android 2.0.
When will Rogers be releasing Android 1.6 for their HTC Magic? (In the US, T-Mobile released this update in October.) There are a number of applications that I want to use that cannot be used with Android 1.5 - only Android 1.6 and later.
Device(s): Nexus S
Asus Transformer Prime
-------------
HTC Magic
Moto Flipout
HTC Dream
Thanks: 13
Thanked 86 Times in 45 Posts
Quote:
Originally Posted by pir8
I am glad that I decided to unlock the HTC Magic and trying out on the Bell network. The device works great on the Bell network. Unlocking the device cost me less than $10 CAD.
By simply putting in the Bell SIM Card, almost everything worked. Even though I have a custom ROM installed, everything worked just perfectly
@pir8: Can you post a list of instructions for doing what you did, or otherwise point us to a web site that explains it? Others here might want to pursue that option.
I see there are many members on the forum that are starting to contact Rogers through their website. Just a heads up, Gmail is treating mail from Rogers Wireless as spam. You need to keep an eye on your spam folder if you're expecting something from Rogers and you gave them a Gmail address.
Kind of ironic though isn't it ;-)
S ub
P ar
A ndroid
M erchant
Last edited by GreatBigDog; December 21st, 2009 at 09:28 AM.
Device(s): Nexus S
Asus Transformer Prime
-------------
HTC Magic
Moto Flipout
HTC Dream
Thanks: 13
Thanked 86 Times in 45 Posts
I've started a thread in the Applications sub-forum in an attempt to get a concise list of all the apps that require 1.6 or above so we can provide it to Rogers, or at least use it to embarrass them, and inform others.
Here is a synopsis of whats been said about why we want 1.6 since you made your post earlier today.
First and formost everyone feels cheated. We all purchased these phones with the understanding that the Android OS and it's apps would be constantly evolving and that we would be able to get updates for the life of the phones. In many cases we specificly asked at the point of purchase about future OS updates and if Rogers was going to cripple any of the functions of the phone. We don't consider minor bug fixes as updates, that's just regular maintenance. Here is a list of some of what 1.6 enables.
1. Google maps navigation (some of us do travel to the US)
2. Voice dialing improvements (bluetooth capability) My old Razr was better. (Handsfree Laws)
3. Improved Text to Speech (and thousands of apps that use it)
4. Improved Camera functionality and speed
5. Google Goggles
6. Access to VPNs
7. Improved Android Market (mainly screen shots submitted by developers in addition to reviews from other users)
8. Improved functionality of the search bar
9. The added functionality of Gestures (and thousands of apps that use it)
10. Useless Rogers icons on the phone, Sites they point to have no use whatsoever.
11. Battery usage indicator (Battery life on this phone sucks, this could help manage it)
12. Accessability functions
I would like to add Flash 10 (coming in Q1, 2010).
It is supposed to be based on Android 2.0.
Flash is very important for the overall Internet experience.
However, Flash has already been incorporated in the HTC magic for STC (Saudi Telecom).
Mary (RogersMary), please add "Adobe Flash 10" to your list. Thank you.
I received an email from D'Arcy Perkovic of the OotP, He indicates that he will be my point of contact regarding my complaint of being sold an obsolete phone. Time will tell what comes of this.
gbd
Last edited by GreatBigDog; December 21st, 2009 at 10:47 AM.
I'd like to draw your attention to other aspect of this problem. As you know Google established Open Handset Alliance when HTC is a member of this. This statement you can find on first page of OHA site:
"A commitment to openness, a shared vision for the future, and concrete plans to make the vision a reality.
Welcome to the Open Handset Alliance™, a group of 47 technology and mobile companies who have come together to accelerate innovation in mobile and offer consumers a richer, less expensive, and better mobile experience. Together we have developed Android™, the first complete, open, and free mobile platform.
We are committed to commercially deploy handsets and services using the Android Platform."
I believe our experience with Rogers completely contradicts these principals. Why Google and HTC always point finger to Roger? Why they don't wont to promote Android but actually doing the opposite thing. Why these companies leaving customer behind starting from v1.5 !!! From my perspective this much worse than Microsoft (and almost everybody hates MS).
I'm starting to doubt in the bright feature of Android. This is a very bad start with thousands customers left on their own. I lost my fate in Google and tell me why should I buy new "Google phone" made by HTC after all headaches that I have with my HTC Magic? Who can assure me that I'll not find myself again stuck with phone with out of art OS?
I understand that Android has very great potentials but it might remain only potentials and our current saga with Rogers is very disturbing sign that support my doubts!
Awake Google, HTC, Rogers! We're customers, we're paying your bills, listen to our voice if you want to success or maybe even to survive.
Sorry, should have wrote it out. It stands for Office of the President.
gbd
ah! Thank you sir!
Quote:
Originally Posted by Klenya
I'd like to draw your attention to other aspect of this problem. As you know Google established Open Handset Alliance when HTC is a member of this. This statement you can find on first page of OHA site:
"A commitment to openness, a shared vision for the future, and concrete plans to make the vision a reality.
Welcome to the Open Handset Alliance™, a group of 47 technology and mobile companies who have come together to accelerate innovation in mobile and offer consumers a richer, less expensive, and better mobile experience. Together we have developed Android™, the first complete, open, and free mobile platform.
We are committed to commercially deploy handsets and services using the Android Platform."
I believe our experience with Rogers completely contradicts these principals. Why Google and HTC always point finger to Roger? Why they don't wont to promote Android but actually doing the opposite thing. Why these companies leaving customer behind starting from v1.5 !!! From my perspective this much worse than Microsoft (and almost everybody hates MS).
I'm starting to doubt in the bright feature of Android. This is a very bad start with thousands customers left on their own. I lost my fate in Google and tell me why should I buy new "Google phone" made by HTC after all headaches that I have with my HTC Magic? Who can assure me that I'll not find myself again stuck with phone with out of art OS?
I understand that Android has very great potentials but it might remain only potentials and our current saga with Rogers is very disturbing sign that support my doubts!
Awake Google, HTC, Rogers! We're customers, we're paying your bills, listen to our voice if you want to success or maybe even to survive.
Excellent point. It looks like we might have to bring this issue to the attention of the Open Handset Alliance as well. IMO, this mess is making them look very bad. It completely goes against what they (HTC being a part of it!) set out to do with this project.
I received an email from D'Arcy Perkovic of the OotP, He indicates that he will be my point of contact regarding my complaint of being sold an obsolete phone. Time will tell what comes of this.
gbd
I am very interested in the response. I wonder if it will be the same one I got (as posted earlier).
I had to register after reading this forum for the past couple week and trying my hardest to fight this battle with rogers. I have been on and off the phone with tech support and the managers of those areas with no luck. I just got off the phone with the office of the president and this is the resolution I have worked out with them. He was ready to send me the new blackberry bold 9700 if I wanted it free of charge. I told him id like to cancel my contract because I want an android phone and I can't trust rogers support of android anymore. He said he would give me 350 in credit which would leave me paying around 150 to cancel my contract. I then told him id like to see which phone they have available in jan 2010 before I make my choice. He said I could receive a free upgrade up untill feb 2010 so I could see what new phone come out in jan. In the end my 2 options were pay 150 to get out of my contract or wait till feb and see what kind of phone I can upgrade to(no iphone of course because they are short on stock). Anyone else had any offers from the office of the president. Id like to see how my offer is next to what everyone else has been offered by them.
I had to join and post after reading this for the last week or so. I have a Rogers Magic which I purchased in October of 2009 (with a new 3 year contract). My expectation was that there would be regular updates to the OS, obviously this doesn't seem to be the case. I have been a Rogers wireless customer for years and have never had a problem with them. This news about Android on the "Revolution" phones sucks.
I guess I can still hope for a Sense update. 7 screens will be better than 3...
Thanks to everyone who has done work trying to find out the truth.
I believe our experience with Rogers completely contradicts these principals. Why Google and HTC always point finger to Roger? Why they don't wont to promote Android but actually doing the opposite thing. Why these companies leaving customer behind starting from v1.5 !!! From my perspective this much worse than Microsoft (and almost everybody hates MS).
First, Keep in mind that while HTC is a member of the OHA, Rogers is not. HTC has continued to provide updates for their products to other carriers, so it is likely that Rogers has no reason to continue to support you as customers. You're locked - some of you - in to three or four year contracts with multi-hundred-dollar 'escape' clauses. Why would Rogers care if you leave? They get their money either way. The main point is that if you're a soured customer, they probably want you gone. As long as they make back their phone subsidy, then they're out nothing except a customer that is unhappy with them.
Second, I recommend going another route, common in the US but unpublicised - change your service to 'emergency only' - depending on the carrier in the US, these plans include 10-30 minutes a month, run ~$10/monthly (plus taxes), and if you have less than 3 years left on your contract, it'll cost you about the same amount as the $500 early term fee. That way, if Rogers were to ever decide you WERE a valued customer, you wouldn't have to sign up for a new contract if the upgrade becomes available.
Finally, there's always the option of rooting your phone. If for some reason it bricks (I haven't heard of this happening in a long time) then you've lost nothing - you were going to cancel your contract anyway. Cyanongen 4.2.9.1 is very nice!
