fugdup

I tried to write a review for the LG Eve...I am also waiting to see if they post it.

cdstewart

To be honest i dont think writing bad reviews is going to do much.
Good to see people still pushing though.

GreatBigDog

Rogers' Dream and Magic Won't Taste Donut - According to HTC's support website - Softpedia

http://www.mobiletor.com/2009/12/21/no-donut-update-for-htc-dream-and-magic-from-rogers/

Last edited by GreatBigDog; December 22nd, 2009 at 06:40 AM.

Sanitylost

I saw a couple of posts about a class action.
I know that this firm does quite a few of them.
If somebody wants to contact them here is the link:

Merchant Law Group LLP

nicracine

There are no stable 2.0 or 2.1 ROMs yet. Everybody is waiting for a camera driver since there are none for the Magic. With the current ROMs, you get everything but the camera. That is why I am still waiting.

For Donut, you got a good ROM. Amon Ra's rom is very fast and stable, only just a little too barebone for my taste. I will try to reinstall Cyanogen during the Holidays. Sense is Great, but I would prefer Donut.


Nicolas Racine

RatTub

If the problem really is with Rogers not asking HTC for upgrades, and they have yet to do so, we should definitely stop pushing for 1.6 and ask to go straight to 2.1 (whether with Sense UI or otherwise).

We know 2.1 will be compatible with our phones because the US version of the Hero is getting it and has almost identical hardware as the Magic.

mjschmidt

MAKING ROGERS AND THE WORLD TAKE NOTICE

Just a quick appeal to everyone here, especially the people who are creating new accounts to chime in with their support (we are very happy to have you all joining us)... please try to take some time to visit the following blogs, as well as follow @IWMOPS on twitter.

If you can visit one or more of the blogs, leave comments to the stories. Make sure to specifically use the words Rogers, Android, 1.6, HTC, Magic, and/or Dream (as well as LG Eve). This will help to drive google search results so that consumers researching a purchase from Rogers are more likely to find out what's happening.

I only ask that when/if you post comments at the blog, while you are more than entitled to post your opinions (and that is definitely welcome) please post only things we know to be true, and try to avoid swearing, or saying anything defamatory about Rogers or HTC. We want to be taken seriously.

I Want My One Point Six - Demanding Android 1.6 for our Rogers HTC Magic & Dream, and LG Eve Phones

Rogers says they aren't responsible for firmware update

I Want My One-Point-Six

Michael Schmidt (IWMOPS) on Twitter

__________________
Twitter: http://twitter.com/mjsoctober

boualem

I just finished calling them. The are located in Saskatchewan. Hence the office is currently close.
I Left a message with the secretary who promised someone will call me back.

FYI.
I have called several law firms that do litigation yesterday. The main issue is going to be the retainer's fee.

That's the reason I asked:
- Are there any lawyers on the forum?
- If not, Do you know any lawyer?
- If no,t could you please help locating a litigation lawyer with no retainer's fee.


I know someone suggested that a 100 or so of us could put $20. This is a good idea, since it will open the door for us to be more selective in picking a law firm.
However I'm not sure how the fund-raising can be realized.

nickfrost

RogersMary has responded to the 2 reviews of the Dream:

Hey XXX, here is a statement from the HTC website: "HTC is not currently planning any Android 1.6 upgrades for Rogers Dream or Magic. Android 1.6 was only made available for “Google”-branded devices such as the G1. It is not available for HTC-branded products such as the Dream or Magic, which use Android 1.5. We believe that Android 1.5 is a stable and reliable software platform that delivers a terrific user experience."

I guess we can not expect anything different from the official statement...

RatTub

I just realized that what HTC replied to me, regarding Sense UI upgrades only being available to Google-branded phones, was total bull crap.

HTC has said in the past that Sense would eventually be available to some HTC Magic phones, but not for Google-branded versions of the phone. They even released a version of Sense UI for the Magic in Taiwan, where they have an HTC-branded Magic, just like us!

So wrote them back and I'm waiting for an answer.

androidandrogersdontmix

I guess now would be a good time to ask but anyone know a good tutorial to install the latest cyanogen roms on an htc dream that has never has any installed before. I see a lot of tutorials but they are all for phones that already have a cyanogen rom on them. I found a guy that will do it for me I just want to bring him a good tutorial to follow if he needs it. Has anyone else got any offers from the president like I said in an earlier post they were willing to send me a new blackberry 9700 for free. I told them no and id hold out till january to see what new phones come out.

RatTub

Even if it doesn't look too promising, we should still keep this thread on topic.

However, here's a quick link for you where you can ask for further assistance.

RatTub

Here's the answer I got.... basically the exact same answer but with a few words replaced.

RogersMary

Thanks to Michael's full and detailed report, we were able to go back to that specific salesperson and correct his understanding. We have also sent out a bulletin to the rest of our locations, which I expect will be fully distributed and staff informed within a few days. I apologize for the confusion and assure you that we moved to fix this as soon as we were aware.

nicracine

NEW INSTALL (ie. never installed CM 4.1.99 or greater before):
Download HTC ADP 1.6 DRC83 Defanged
(http://dx.infernix.net/DRC83_base_defanged.zip)
Download CyanogenMod 4.2.9.1
(http://n0rp.chemlab.org/android/upda...9.1-signed.zip)
Download the Kernel Port file (see below)
Copy all three .zip files to your SD and reboot in recovery mode (press Home+Power at the same time or fastboot into your recovery)
Do a "Wipe data/factory reset"
Do a "Wipe SD: ext partition" ** (see below)
(it is recommended to wipe your Apps2SD partition for this release)
Apply Zip: HTC_ADP_1.6_DRC83_rooted_base.zip
Apply Zip: update-cm-4.2.9.1-signed.zip
Apply Kernel Port Zip: rad-4.xxxx.zip or bc-4.xxxx.zip
Reboot
Either grab some popcorn and watch adb lolcat as it goes past, or go do something else.. this might take a while

Copy-pasted from there: [PORT][EBI1/32A]Cyanogenmod 4.2.9.1 EBI1/32A Port [Dec 18][CM Updater!!!...Again] - xda-developers

HTH

Nicolas Racine

loconet

I hope management is not coming down too hard on the sales team. After all, assuming that upgrades will be done on customers' smartphones is a totally sensible assumption.

RatTub

RogersMary, can you help us clarify the exact reason why we will not be getting any OS upgrades? Seems like Rogers and HTC are constantly putting the blame on each other.

Would HTC work on developing a ROM if Rogers were to ask?
Or has Rogers already asked and HTC said they would not?

nicracine

Thanks to RogersMary, and everyone else feeding us Corporate bull, I will cancel my contract with Rogers at the earliest convenient time, and never come back. I have been With Rogers for 10 years, but that probably don't mean much tou you anyway.

How about spending less time putting out fires that exists because you lit them, and spending more time talking to HTC to get us an upgrade worthy of the name, not just some bug-fixing patch?

Nicolas Racine

Andy2010

RatTub, did you read my post yesterday that i got from HTC?

mjschmidt

@RogersMary: Please answer the following (because it has to be one of the four)...

Was the misinformation from this clerk because;
1. Rogers initially misinformed clerks during their "Android Training".
2. Rogers didn't understand themselves, and gave clerks the wrong info by accident.
3. Rogers doesn't provide this info to clerks, and they are left to gather info about Rogers products themselves by looking online.
4. This was a rogue clerk who ignores what management tells him and does his own thing?

And does this: mean that for the next few days people buying these phones for Christmas gifts will continue to be misled about them?

Last edited by mjschmidt; December 22nd, 2009 at 10:49 AM.

androidandrogersdontmix

Thanks a lot nicracin and rat tub sorry for takin it off topic just interested. I guess I am printing that out and I will be giving it to the guy at pacific mall here in toronto see what he can do for me.

RatTub

Yes I did. But we have yet to hear the same thing from Rogers.

Andy2010

Simple as that, this is not the first time the said the same thing to me and I do believe HTC has all the necessary tools and perhaps ROM ready for our dream/magic. All needed is Rogers to tell HTC that they want the ROM.

RatTub

If that is the case, we need to put more pressure on Rogers so that they ask HTC for this upgrade and stop telling us that it simply "is not available".

Last edited by RatTub; December 22nd, 2009 at 10:53 AM.

Andy2010

Rogers already said no version upgrade but only bugfixes.

strevellick

I have been speaking with Rogers about replacing my outdated hardware to an iPhone. I think that is the least they could do after screwing me with the Dream. I do not want HTC hardware anymore!! I spoke to Cristina (OotP) and she informed me that iPhone's are not an option. After speaking with RogersMary on Twitter she said she would look into it for me. Here is the response from her

"Best I can do is escalate your case but I'm not sure what they'll be able to do based on your acct details. No promises."

Based on my account details??? I am a new customer since July and given a piece of hardware that is out-of-date already. What the hell can be about the account details? You mean that I spend $125 per month on my bill? Could it be that I made a mistake with signing a 3-year deal with Rogers? That is the only problem I can see!!! THIS PISSES ME OFF! I can just see the next response from Rogers now...

"We are sorry Shawn, but based on your account it seems you have signed a 3-year contract and makes you ineligible for support from Rogers. Thanks for your business and we look forward to screwing you again soon."

!!!!

Andy2010

You are not alone Shawn

strevellick

I genuinely feel sorry for RogersMary for having to take the brunt of everyones frustration as one of the faces of Rogers. I know she is trying to help but there is only so much she can do.

Klenya

This is exactly what we want: to force Rogers CS representatives to express their frustration, but not to customers yet to decision makers of Rogers.
Customer Support person should say they cannot help people just because stupid decision do not update Android phones to 1.6 and 2.x.
Don't forget - Customer Support person is only channel for customer to communicate with Rogers.

mjschmidt

@Strevellick: In defense of @RogersMary, I think what she _meant_ by that, was that _she_ doesn't have access to your (or anyone else's) account info, and that whatever can be done will be based on that info. Because she doesn't have access to it, she can't really comment on it.

I have seen her tell many people on Twitter that she can't do certain things because she can't access their account details.

porky1981

@ rogersmary

I have an HTC magic. I understand rogers will not just be able to 'give' me an iphone 3gs as a replacement. I will have to pay some 'fee' (i.e., maybe the difference between the HTC magic (i paid 79 dollars) and the 16 gb iphone 3gs), is this assumption correct?

or is a switch to an iphone even if I pay some fee completely out of line?

I'd appreciate a response and i'll send you a PM with my phone number as i've repeatedly e-mailed rogers customer service and receive no response.

Thx.

mjschmidt

@porky1981 (and everyone else) just an FYI, while @RogersMary is checking this forum, we don't know how often, so your best bet to get a quick response from her is to send her a message on Twitter.

Mary @ Rogers (RogersMary) on Twitter

mjschmidt

I've started a thread in the Dev's forum pleading with them to leave behind a 1.5 version of their apps when they upgrade to 1.6 so we don't end up losing access to all of our apps, even if they are out of date. :-(

http://androidforums.com/android-developers/29762-plea-android-developers-please-leave-us-1-5-apps.html#post206467

strevellick

I DM'd my contact number on Twitter and she is having someone contact me. As mjschmidt already mentioned she does not have access to your account. I am not holding my breath on the outcome because I already spoke to someone at the OotP and they basically told me there was no way anyone is going to get an iPhone. I even told them they are 100% going to lose my business if I can't replace with an iPhone. They don't seem to care. I bought my HTC Dream in July when it was $199. Whether you paid $599 or $0.99 is irrelevant. They simply don't give a damn enough about our business so it seems.

I will post after I get my call. At this point I am seriously considering going back to smoke signals. Screw all the monopoliptic, (I made up that word) bureaucratic carriers. This is such a flash back to my cable issues of late.

mjschmidt

Maybe someone should contact Apple and let them know they have an opportunity to help convert a WHOLE bunch of Android users.

Imagine the press if that happened? ;-)

loconet

I wish it were that simple . This illustrates the silliness of it all and the completely ridiculous assertion that "1.5 is stable and offers terrific user experience". Terrific user experience for 6 months maybe.

As a developer, If I leave behind a 1.5 version of the app, I will definitely be expected to support it as well. That is, if there is a bug, I will need to update my 1.6+ version as well as my 1.5+ version and all other versions that cannot be upgraded. Additionally, if this app makes use of 3rd party services such as let's say Facebook, twitter, Google's own services, or my own web service, etc - and those services change something in the protocol that I must also change in my app, I will need to update that 1.5 app as well. What about changes to the platform itself? Any single change to the main app that affects the functionality of the app will need to be propagated to all versions. It can get costly very fast.

It would probably be better idea to make sure the app is backwards compatibile and that one version is always updated. However, even that can also get very messy, specially if the app lasts for a substantial period of time and it spans multiple OS versions (MS has a lot of fun supporting Windows' backwards-compatability) .

It would all be easier if most users had the choice to upgrade to the latest stable release of the platform if the hardware supports it. But for that, we would need manufacturers and carriers to stop dicking around wouldn't we ..

Last edited by loconet; December 22nd, 2009 at 12:57 PM.

Andy2010

Ms platform is different. You have to understand this loconet. Android is powered by linux. Alot of support is based on kernel. MS don't update their kernel, well not that i know of.

mjschmidt

Google search for "Rogers Android" now nets 3 results for this issue (two blog posts, and 1 link to the Rogers forums).

Search for "Rogers Magic" nets 4 results. 2 blog posts, a forum thread, and the HTC Magic Wiki with the addition about the OS problem.

Search for "Rogers Dream" nets 4 results. 2 blog posts, and 2 links to this thread.

boualem

.
Here is an update:

After several phone calls, I finally was able to find a litigation lawyer who is interested in taking the time to look at our case without first asking for a retainer's fee.

I have emailed him links to the different forums, blogs and magazine article that refer to this case.

I will keep you posted.
Boualem

Andy2010

Good job

loconet

I know it's different, the reason I mentioned MS was because Windows, although in a different scale, illustrates the complexity of making software backward-compatible.

What does Linux have to do with anything? Linux isn't immune to software version issues.

eh? they most definitely do update the kernel. They don't do it often and not extensively but they definitely do. But, I'm still not sure what this kernel talk have to do with what I said...maybe I'm just not understanding your point.

Bottom line is, forking different versions of an application in order to support different versions of a platform brings headaches to developers.

strevellick

Sweet!

nickfrost

I'd add "Canada" to the list of words, so that looking for "Android in Canada", for example, will lead to this thread and the fellow blog posts too.

chrisyak

Great this will help us out allot please keep us up to date with details.

javadou

thanks, Boualem. very good job.

chrisyak

Done,i hit a few other sites and messaged a few editors of cell phone sites to get on board cause this story is just beginning.

j0ecanad1an

I am incredibly frustrated with Rogers. I just finished calling Rogers Customer Service inquiring about getting out of paying the Early Cancellation Fee. They are unwilling to waive the cancellation fee until Rogers recoups the cost of the HTC Dream device.

I’ll try the OotP now.

Andy2010

J0ecanad1an, we are all frustrated too. Hopefully tonight Canucks can make me feel better

Last edited by Andy2010; December 22nd, 2009 at 04:13 PM.

mjschmidt

Or beer. ;-)

strevellick

I was thinking something a little stronger to dull the pain...like rye, and lots of it!