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Old January 8th, 2010, 09:46 AM   #1201 (permalink)
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Lol wow best deal so far realized by me awww your to kind haha. I feel like I felt when I won mvp at my baseball tournament when I was 11 haha. Good luck guys but I'm telling you go for that deal they will give it to u if u sound mad enough lol.

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Old January 8th, 2010, 09:56 AM   #1202 (permalink)
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I noticed a lot of people selling HTC Dreams on Kijiji and craigslist.

My advice: get your replacement first from Rogers and then decide!
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Old January 8th, 2010, 10:17 AM   #1203 (permalink)
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Originally Posted by boualem View Post
With this offer added to the mix, I have to add the following to my earlier post.

@ROGERS/@HTC

- The internet is search-able.
- You may think that offering the few complainers "on steroid" a Magic will solve your problems.
- However, this is a short term fix.
- The Internet is searchable and everyone who can't run some applications in the future will eventually look to upgrade to Donut and Eclair.
- And when they do, they will find this forum and other blogs
- They will learn the truth
- They will complain all the way to the Office of the president ( we have a precedent here)
- The problem will not go away
- It needs to be fixed properly

The FIX:
- An HTC Magic (or other upgradable phones) for all
- or An upgradability path for the HTC dream
Come on Rogers
Come on HTC
Take this advice.

It will make you look nice.
It will make your customers happy with you and their device
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Old January 8th, 2010, 10:22 AM   #1204 (permalink)
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Originally Posted by androidandrogersdontmix View Post
Don't take that offer guys there trying to pawn off some other android phone on you that they are just tryying to clear out anyways. Those htc magics sell on kijiji for 250 now. The deal I got from rogers o of p seems like a much better deal. After argueing with with henri from the o of p for awhile I got them to offer me a blackberry 9700 for free. This is the newest blackberry on the market. Ya ya I can hear u all now" but I want an android phone not a shitty blackberry". That why as soon as you get it you do what I did and sell it for 500 to a friend. They are going for 550 on kijiji so you can sell it buy a magic and still have around $250 for yourself to pay some of your overpriced rogers bills. They also did not make me send back my dream which is what I'm typeing on now lol.
Just thought id add this msg to the newest page so people know what the best offer I could get was. I figured if I left it on page 24 some people skipping to the last page might not see it.
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Old January 8th, 2010, 11:43 AM   #1205 (permalink)
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My coworker called Rogers last night and they offered him the Magic IF he renewed his contract.

Is this the case with everyone else?

I really don't want to be stuck with Rogers for another 3 years.
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Old January 8th, 2010, 11:58 AM   #1206 (permalink)
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Originally Posted by Sharkonwheels View Post
Michael,

Wow, just, um, wow.

Why did she go off on a Sense tangent?
I don't see where you asked about sense?!? Not only that, but on my Dream, even with apps loaded and running, I consistently had 20-40MB RAM available.

Now, if Sense requires more than 20-40MB RAM, then I think you folks are doing something a bit screwed up. But, again, we both KNOW RAM isn't the problem....

ATTENTION HTC:
There's only TWO (2,II) reasonable options here:

1) You're playing the Ignorance card (which isn't accepted here, so put it away)
2) Trying to blow smoke up our tailpipes

First off, if #2, it will NOT pay off for you in the long run...
As I've said before, the average buyer for the Android-based phone, is NOT a dumb schmuck.

If #1, well, I'll help you out, free of charge, not even a consulting fee:




There ya go! Free, full access to the Android source code, just as it has been for a LOOOOONG time. Heck, I have the source code on my home machines. You're telling me HTC doesn't have the Android 1.6 source code? I call BS on that - MAJOR BS!

But, we all know HTC has the source - I mean, HTC had to write quite a few of the drivers, didn't they? Yeah.... you know it, admit it already, and just SAY that you don't want to support already-sold-no-more-money-to-make-from phones... At least you'd have a chance at saving SOME face from being honest.


'nuff said

PS - Michael, don't feel TOO badly about a STUPID response from HTC.
I've sent no less than about 3-4 emails to them via the contact link since mid-December,a and have yet to receive a SINGLE response!

PPS - sorry for the long post, but it looks like HTC might've needed instructions on getting the Android source, since apparently they are claiming they don't have it. Just thought I'd do them a favor...

T
HTC has the code believe me, it all boils down to cost.
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Old January 8th, 2010, 11:59 AM   #1207 (permalink)
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That's ridiculous. If there is _any_ extension to the contract it should not be any longer than the length already used up since the original phone was purchased. I.E. If I bought my phone July 1, I should only have to agree to an extension of 6 months.

Asking them to extend by another 3 years is dumb, since it is the same as making them buy the phone _again_ which is NOT an exchange, and your coworker should point that out. In fact, if to get a NEW phone they would have to extend their contract by 3 years, it would be cheaper to buy out the _existing_ contract! At least then they'd be punishing Rogers.
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Old January 8th, 2010, 12:03 PM   #1208 (permalink)
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Originally Posted by EvilGuyWhoEatsBrains View Post
My coworker called Rogers last night and they offered him the Magic IF he renewed his contract.

Is this the case with everyone else?

I really don't want to be stuck with Rogers for another 3 years.
Rogers would offer this to Joe Blow off the street. If the product is being deprecated what do they care if you get a free upgrade. Your head is worth $5000 on a three year term. Would you give someone a doorstop if they handed you 5 grande?

Yes I know Magic is getting an upgrade but it would seem that the writing is on the wall. This is not sour grapes (as I am stuck with an HTC Dream) it is the unfortunate reality of beta testing products on your dime. It goes on all the time - think Big Pharma (Vioxx)
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Old January 8th, 2010, 12:10 PM   #1209 (permalink)
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Default What do CES, Nexus One and HTC Dream have in common?

The CES in Vegas is pumping out all kinds of hype re: next wave of gadgets. The big news which has usurped the CES headlines is the Nexus One.

While most on this list were aware of the pending release, the majority of users have never heard of HTC or are just becoming aware.

I suggest that we look at forums relating to the new device and link them back to the issues which have plagued the HTC Dream.

Why would one spend $550 for a device that may likely be the beta and ultimately obsolete like the Dream?

I think if potential purchasers are made aware of HTC's practices they may reconsider being a guinea pig. This should get Google's attention and for my money they carry the biggest stick.

Use the network to pass along the truth. The rest will take care of itself.

I have begun by posting to Stuff.tv CES : CES 2010: Hands-on with the Google Nexus One This site gets reasonable exposure according to Alexa stuff.tv - Site Info from Alexa. If others take a few minutes to find prominent blogs and forums relating to Nexus One, then we can use the hype of that story to call attention to HTC issues that are plaguing the Dream.
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Old January 8th, 2010, 12:24 PM   #1210 (permalink)
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Originally Posted by EvilGuyWhoEatsBrains View Post
My coworker called Rogers last night and they offered him the Magic IF he renewed his contract.

Is this the case with everyone else?

I really don't want to be stuck with Rogers for another 3 years.

Just to let everyone know, with my deal and them sending me the 9700 blackberry for free and letting me keep my dream. I made it clear to them that they are not extending my contract and the o of p agreed with that. Don't take there bullshit deal, fight it to the end keep calling. It only took me 2 calls to the o of p to convince them on this deal. Do not send them back your phone, do not extend your contract, and don't take there offer of a magic as you should get the 9700 sell it on kijiji for 500 then you can buy the magic for 250 off kijiji aswell.
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Old January 8th, 2010, 12:32 PM   #1211 (permalink)
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Just to let everyone know, with my deal and them sending me the 9700 blackberry for free and letting me keep my dream. I made it clear to them that they are not extending my contract and the o of p agreed with that. Don't take there bullshit deal, fight it to the end keep calling. It only took me 2 calls to the o of p to convince them on this deal. Do not send them back your phone, do not extend your contract, and don't take there offer of a magic as you should get the 9700 sell it on kijiji for 500 then you can buy the magic for 250 off kijiji aswell.
I should like to point out two things.

1. Members of Rogers staff ARE checking this blog routinely. If they believe everyone will do as you have suggested, they may very well just say "Tough luck" and offer Dream users nothing. Please don't jeopardize this for Dream users who legitimately want to exchange for a new phone, like the Magic, to get the update.

2. Even if Rogers didn't care, not everyone is the kind of person who is ready/willing/knowledgeable to sell something online. It is a risky proposition, fraught with fraud, so... caveat emptor.
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Old January 8th, 2010, 12:42 PM   #1212 (permalink)
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Originally Posted by mjschmidt View Post
I should like to point out two things.

1. Members of Rogers staff ARE checking this blog routinely. If they believe everyone will do as you have suggested, they may very well just say "Tough luck" and offer Dream users nothing. Please don't jeopardize this for Dream users who legitimately want to exchange for a new phone, like the Magic, to get the update.

2. Even if Rogers didn't care, not everyone is the kind of person who is ready/willing/knowledgeable to sell something online. It is a risky proposition, fraught with fraud, so... caveat emptor.
I echo this Mike! Not to slam the effort of Androidandrogersdontmix to assist but this cause will lose credibility if one were to stoop to tactics which we would not welcome upon ourselves.

IMO - There is plenty that both Rogers and HTC have brought upon themselves. Shine a light on the facts and the consumers will connect the dots. I see nothing wrong with alerting would be consumers that they should beware. If reporting facts causes Rogers to pull back then there is a much bigger scandal afoot. I think consumer advocacy is not only a right but a responsibility. Keep HTC and Rogers honest, but do so in a reputable way.

Nonetheless thanks to Androidandrogersdontmix for the passion.
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Old January 8th, 2010, 12:45 PM   #1213 (permalink)
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Rogers is not going to say tough luck to every dream customer because of what one idiot(me) lolhas commented on a forum. Let's not tippy toe around this anymore I'm just fed up so I did what I could to make the most out of this situation. I don't see anything wrong with what I did either or why they would be angry because of it. I worked out the best deal for myself that I could, which is exactly what they do when they get you to sign up, get the best deal for themselves. They never once said to me while since we are sending you this you have to use it as your everyday phone. It was sent to me it is now my property to do what I want with. I thought my best course of action was to sell it to finance a magic and keep some money for myself. If that is wrong I'm sorry. I guess now would be a good time to thank you mjschmidt and the others that have helped as much. Without all of you leading the pack we couldn't have got as far as we have.
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Old January 8th, 2010, 12:55 PM   #1214 (permalink)
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Originally Posted by mjschmidt View Post
I should like to point out two things.

1. Members of Rogers staff ARE checking this blog routinely. If they believe everyone will do as you have suggested, they may very well just say "Tough luck" and offer Dream users nothing. Please don't jeopardize this for Dream users who legitimately want to exchange for a new phone, like the Magic, to get the update.

2. Even if Rogers didn't care, not everyone is the kind of person who is ready/willing/knowledgeable to sell something online. It is a risky proposition, fraught with fraud, so... caveat emptor.

This is my take and I don't want to start a war here.

The cost to Rogers for an HTC Magic or a BlackBerry is about the same.
Iphone is not accessible for cost reasons.

Rogers want to solve this issue. They want happy customers.

Why should they care if after upgrading your HTC Dream, to a Magic, a Blackberry or phone X, you sell it?
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Old January 8th, 2010, 12:56 PM   #1215 (permalink)
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@androidandrogersdontmix: No one is making a judgement of right or wrong. There is technically nothing wrong or illegal with what you did. I'm just saying, we don't want to be giving Rogers a reason to say no. :-)

@boualem: For the record... No-Contract cost of HTC Dream at Rogers = $599.99. No-Contract cost of an iPhone 3G 8G = $580.00. So....
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Old January 8th, 2010, 01:17 PM   #1216 (permalink)
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@androidandrogersdontmix: No one is making a judgement of right or wrong. There is technically nothing wrong or illegal with what you did. I'm just saying, we don't want to be giving Rogers a reason to say no. :-)

@boualem: For the record... No-Contract cost of HTC Dream at Rogers = $599.99. No-Contract cost of an iPhone 3G 8G = $580.00. So....
So...

The price the customer is asked to pay for a no contract is not the same as the price Rogers pays the original manufacturer.

This is why a Blakberry that has a NO-contract-cost of $599 is offered to people whereas an Iphone (with a a no-contract-cost of $580 is not offered

That's also why Wind sells the same Blackberry 9700 for $450 (closer to the actual cost but still with a markup) while rogers sells it for $599.
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Old January 8th, 2010, 01:20 PM   #1217 (permalink)
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I wonder if we can find out then the actual wholesale cost differences then?
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Old January 8th, 2010, 01:26 PM   #1218 (permalink)
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It would be great if we could here something from RogersMary about this as am sure after reading this forum and other sites and blogs that Dream users are not happy with with the HTC responses to the problem .It seems unless Rogers applies more pressure to HTC the problem needs to be dealt with via Rogers and what type of compensation they are going to provide.

Anything short of new phone (Magic,BB,Iphone) or 1.6 is unacceptable.
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Old January 8th, 2010, 01:29 PM   #1219 (permalink)
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It would be great if we could here something from RogersMary about this as am sure after reading this forum and other sites and blogs that Dream users are not happy with with the HTC responses to the problem .It seems unless Rogers applies more pressure to HTC the problem needs to be dealt with via Rogers and what type of compensation they are going to provide.

Anything short of new phone (Magic,BB,Iphone) or 1.6 is unacceptable.
Rogers could apply pressure. I'm not sure how much leverage they have.

They could also apply $$$$.

If you offer to pay for an service (the upgrade), no business minded executive (at HTC) is going to say no.
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Old January 8th, 2010, 01:35 PM   #1220 (permalink)
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As other posters have mentioned above, they have had some success going directly to the OotP and demanding an exchange to a new phone (including either a Black Berry or a Magic) at no cost.

Dream owners who would consider this as an option should start pestering the OotP for an exchange. Don't bother with regular customer service.

Tell them you want to exchange the Dream for a Magic at no extra cost, and no extension to the contract.

1. The Dream & Magic cost the same.
2. we were misled into buying the dream, since it came out at the SAME time as the Magic.
3. Other users have been offered this (mention the forums).
4. Extending the contact would be the same as having to buy the phone, NOT an exchange. That is not logical.

See what they say.
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Old January 8th, 2010, 02:16 PM   #1221 (permalink)
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I'm wondering if the "1.5" update that we are getting for out Dreams is going to make it even harder to root the phone like the last "security update" did?
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Old January 8th, 2010, 02:20 PM   #1222 (permalink)
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OK all you dream owners, if you have a twitter account, follow me and I'll follow you back. We need to start growing a network a large as we can to reach as many as we can. We need to start pestering HTC

gbd
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Old January 8th, 2010, 02:21 PM   #1223 (permalink)
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I think/hope that even rogers would see that as a mistake. Right now the only reason that rogers doesn't have people charging the corporate head quarters with pitchforks and torches is because 75% of the population that has the Dream and WANTS Android 1.6 has rooted their phone. I think/hope that rogers has realized this and they won't request another "perfect" SPL. Then again I have been wrong before, hell I have even been wrong earlier on today
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Old January 8th, 2010, 02:26 PM   #1224 (permalink)
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Is HTC ignoring anybody else?

gbd
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Old January 8th, 2010, 02:30 PM   #1225 (permalink)
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I think/hope that even rogers would see that as a mistake. Right now the only reason that rogers doesn't have people charging the corporate head quarters with pitchforks and torches is because 75% of the population that has the Dream and WANTS Android 1.6 has rooted their phone. I think/hope that rogers has realized this and they won't request another "perfect" SPL. Then again I have been wrong before, hell I have even been wrong earlier on today
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Old January 8th, 2010, 02:30 PM   #1226 (permalink)
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by ignoring anyone else do you mean rogers, telus and/or bell or do you mean shlubs off the street like you and me? I have not even bothered contacting HTC because my relationship is with rogers not HTC. For an example I don't contact Dodge when I need service (or service was done poorly) I contact the dealership where I purchased the vehicle. Just my point of view.
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Old January 8th, 2010, 02:35 PM   #1227 (permalink)
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by ignoring anyone else do you mean rogers, telus and/or bell or do you mean shlubs off the street like you and me? I have not even bothered contacting HTC because my relationship is with rogers not HTC. For an example I don't contact Dodge when I need service (or service was done poorly) I contact the dealership where I purchased the vehicle. Just my point of view.
I truly believe that's the reason that you can't purchase phones directly from the manufactures. That way they can wipe their hands of it and leave it to the wireless providers to provide all the support for the handsets.

"It's not my customer, you look after it" sort of thing.

And when I don't get proper service at my "Dealership" I'll contact the manufacture directly.

gbd
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Old January 8th, 2010, 02:53 PM   #1228 (permalink)
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@GBD: I haven't received an answer yet to my last email from Jessika at HTC. I haven't tried contacting them via Twitter.

Strangely, I don't seem to be getting any responses from @RogersMary either, and I've sent a few, both direct and public.
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Old January 8th, 2010, 02:57 PM   #1229 (permalink)
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GBD you are 100% correct. I had not contacted HTC directly because by the time I was mad enough at rogers multiple people in this forum had contacted HTC directly and to be honest I didn't see the point.

To use my car dealership analogy further. If I was not happy about the quality of the break pads that were installed on my car during manufacturing then it is a bit of a toss up as to where I will get the most bang for my complaining buck. I think that the best way is to get several people to complain to the dealership then get the dealership to lean on Dodge. I know this to be true because I used to write software for a now defunct telecommunications company (who's former name rhymes with whoretel). If a single customer complained that the voice mail didn't work the way that they wanted we would tell them to push off, but if bell or telus came to us and wanted the same change we would damn near break a leg running to the source code to make the change.

You are completely free to complain to whom you want to, I just feel the best bang for the buck is to lean on rogers and let rogers lean on HTC. just my opinion, but as we all know opinions are like butt holes, everyone has one
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Old January 8th, 2010, 02:58 PM   #1230 (permalink)
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I haven't received an answer yet to my last email from Jessika at HTC. I haven't tried contacting them via Twitter.
@mjschmidt (or anybody else who was in contact with HTC) can you ask your contact at HTC what exactly does the "rogers customization" mean?

I'm really curious.
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Old January 8th, 2010, 03:02 PM   #1231 (permalink)
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May be old news:

Rogers: HTC Magic to get Android 2.1 update, but the Dream will not | Android Central
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Old January 8th, 2010, 03:05 PM   #1232 (permalink)
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@gnugu:

Not sure if they'd answer that. Probably site trade secrets or something. The woman with whom I've been corresponding works for the Marketing/PR firm hired by HTC. I doubt she even really understands Android. (She probably has an iPhone!).

From everything I've seen so far, though, I'd hazzard a guess it involves the following:

1. Rogers branding (icons, and logo)
2. MS Exchange email
3. (according to HTC and Rogers) Ability to "work" on Rogers network properly. Whatever that means.
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Old January 8th, 2010, 03:07 PM   #1233 (permalink)
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3. (according to HTC and Rogers) Ability to "work" on Rogers network properly. Whatever that means.
Hmm, CyanogenMOD has no problem with Rogers network....
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Old January 8th, 2010, 03:10 PM   #1234 (permalink)
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Hmm, CyanogenMOD has no problem with Rogers network....
What it _actually_ means I couldn't say. That's just what I've seen HTC spew from time to time.
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Old January 8th, 2010, 03:15 PM   #1235 (permalink)
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@mjschmidt I have been attempting to get a hold of RogersMary all day. She promised to get back to me today with something. I am not sure exatly what she meant by that but she said she would at least msg me today. I have been pestering Rogers quite consistantly. Awaiting to hear options on what I can do with my Dream...
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Old January 8th, 2010, 03:22 PM   #1236 (permalink)
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Hmm... sorry to appear pessimistic but I have a feeling we will still be waiting for this apparent update, three months from now.

After everything I read about the latest Android updates, even the latest Nexus phone... I see little (or enough) improvements that make me excited about any updates offered by Rogers. It's great that they are 'listening' and offering a 2.x update for the Magic (not so much for Dream owners), but keep in mind that this is the LAST update you will likely get!

Many of us still have another two years with our Rogers contracts and in that time, our Android phones will have become long-ago obsolete!

To be fair, this situation is more the fault of Google than it is Rogers. I only hold Rogers accountable for misleading me (us) by stating that the phone would have regular updates, just like the iPhone. Had I known the truth, I would never have purchased the Android on a three year contract. That is why I still want out!
True, but eventually they will probably stop sending out iPhone updates, and Rogers will let you upgrade in 18 months, assuming you extend another 1 1/2 years to bring you contract back to 3 years.
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Old January 8th, 2010, 03:25 PM   #1237 (permalink)
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Michael, Kudos for your efforts!

For what it is worth, when I purchased my HTC Magic last April, I originally considered the HTC Dream because I thought the keyboard would be useful. I specifically asked the Rogers sales rep about the differences (besides the keyboard). I asked partly because, at the time, the two phones cost the same (with 3 year contract), and I was puzzled why this was so (No extra cost b/c of the Dream keyboard??). I was told that both phones were absolutely identical, with the exception of the keyboard.
I was told the same thing when I bought my Magic. I actually explained to the sales guy that from what I knew at the time, the battery life was better on the Magic (don't know if that was actually the case, but I had read it), he had no idea, thought they were the same.
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Old January 8th, 2010, 03:28 PM   #1238 (permalink)
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This I do not agree with.

This is SQUARELY on the shoulders of Rogers and HTC; Google just made the software, and made it available open source, no strings attached. Manufacturers are free to do with it what they want.

Problem is, I think, Rogers doesn't want to pay for the Dream update, and HTC doesn't want to foot the bill, either. They figure it's a dead platform, even though it is STILL ACTIVELY BEING SOLD, and even updated for T-Mobile.

What Rogers and HTC fail to realize, is WE are not some dimwit consumers - we've done our research, we've read the XDA postings, we've SEEN HTC's own announcements about the G1 on T-Mobile being updated, and yet they insist that the Rogers dream cannot handle it?

Please - Just HOW gullible do they think we are? I wonder if they truly realize the average techie/intelligence level of the average android phone buyer? It's not Ma and Pa Kettle, I can assure you of that!

T

My guess is that the G1 probably won't go past 1.6 either, so they should at least be offering that to Dream users.
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Old January 8th, 2010, 03:33 PM   #1239 (permalink)
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I would assume it will take a few days to get a response from mary in regards to this .....as we know she is just the messenger and is problay awaiting word from the higher ups on how to address this now.

All we can do is keep firing our emails and phone calls off till we here from her or another official statement comes around.
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Old January 8th, 2010, 08:11 PM   #1240 (permalink)
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I started "The Dream Team" Twitter Group http://tgr.me/g/onepointsix, stop by and visit us and join if you like. If you don't want to join please mention us in your tweets about 1.6, add the following to your tweet if you have the space #onepointsix

Thanks
gbd

Should also mention that our brothers and sisters that are stuck on 1.5 with the LG Eve are just as welcome as are sympathetic magic owners. If you know anybody that got stuck with a Samsung Galaxy from Bell, let them know about us as well.
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Old January 8th, 2010, 08:52 PM   #1241 (permalink)
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Default Offical Update from Rogers re: HTC Dream customers

Hi Folks. As promised, I'm here to provide you with some more information

It's great to hear that everyone is pleased by HTC's agreement to upgrade Magic to 2.1. We pushed hard on your behalf and are pleased with that part. When it comes to Dream, we share in your frustration that the device does not have the required on-board memory for an upgrade. We've reviewed this internally and believe that Dream users should be able to have the same HTC Android experience as those who purchased the Magic. So, we are offering our HTC Dream customers a limited time opportunity to upgrade from their current HTC Dream device to the HTC Magic.

We're working on finalizing the details of that promotion now but wanted to let you know the great news as soon as possible. Please be patient as this is not yet available in-store, online or through customer care. I will be back next week to provide you with more information. ‬

Stay tuned!
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Old January 8th, 2010, 09:20 PM   #1242 (permalink)
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Hi Folks. As promised, I'm here to provide you with some more information

It's great to hear that everyone is pleased by HTC's agreement to upgrade Magic to 2.1. We pushed hard on your behalf and are pleased with that part. When it comes to Dream, we share in your frustration that the device does not have the required on-board memory for an upgrade. We've reviewed this internally and believe that Dream users should be able to have the same HTC Android experience as those who purchased the Magic. So, we are offering our HTC Dream customers a limited time opportunity to upgrade from their current HTC Dream device to the HTC Magic.

We're working on finalizing the details of that promotion now but wanted to let you know the great news as soon as possible. Please be patient as this is not yet available in-store, online or through customer care. I will be back next week to provide you with more information. ‬

Stay tuned!
@RogersMary
@RogersMary

Thanks to you and your team for all the hard work on our behalf. It shows good corporate responsibility for Rogers Wireless to step up to the plate like this and I want you know that it is appreciated. I will do my part to make sure the information about what Rogers Wireless has done for it customers gets out to the various blogs on the net.

Again thanks for your dedication to your customers.

gbd
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Old January 8th, 2010, 10:08 PM   #1243 (permalink)
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Wow. It's like the end of one of those wacky college movies where we've foiled the plans of the evil Dean of the school who wanted to kick up out of our frat house to build a shopping mall. Or the end of an episode of Scooby-Doo. ;-)

Thank you to RogersMary for all her hard work. It is nice to know that Rogers actually listens and tries to do what they promise in the "customer service" info.

It's a shame it took so long, and required all this public online shaming, but I have the feeling is the truth is most likely that Rogers just didn't understand Android when they bought these phones from HTC. Now, hopefully, they understand.

Which brings us to LG.

I am so happy that we've reached a victory for HTC phone owners, but we can't leave our LG brethren out in the Canadian cold. To be honest, the LG Eve is a SWEEEEET-looking phone, and I hear it handles well too. I played with one in-store and I like it. I would REALLY like to get one for my wife... but not if it will also be stuck on 1.5!

To that end, I've officially turned my sights (and sites) on LG. Here is my initial email to LG customer support. Let's hear what they have to say.

(And in the mean time, if RogersMary can get us some info about plans for the LG Eve, that would be much appreciated).



Email to LG:

My name is Michael Schmidt, and I am part of a large community of Canadian Android users who have been VERY angry about a lack of updates for our Android phones. Very recently we managed to shame Rogers Wireless and HTC into reversing their decision not to provide updates beyond Android 1.5 to the HTC Magic & Dream. As a result, the HTC Dream will now be updated to Android 2.1, and owners of the Dream will be offered an opportunity to exchange their phones for HTC Magics.

We would like to know officially if LG will be providing updates to the Android OS on the Rogers LG Eve above 1.5. We have been focused on HTC all this time, and now that we have a positive outcome in that situation, we are directing our sights and our sites, on LG.

Please let us know what we can expect in terms of OS updates for the Rogers LG Eve.

Yours truly,

Michael Schmidt
http://www.iwantmyonepointsix.com

Rogers Dream 1.6 Update
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Old January 8th, 2010, 10:13 PM   #1244 (permalink)
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Wow. It's like the end of one of those wacky college movies where we've foiled the plans of the evil Dean of the school who wanted to kick up out of our frat house to build a shopping mall. Or the end of an episode of Scooby-Doo. ;-)

Thank you to RogersMary for all her hard work. It is nice to know that Rogers actually listens and tries to do what they promise in the "customer service" info.

It's a shame it took so long, and required all this public online shaming, but I have the feeling is the truth is most likely that Rogers just didn't understand Android when they bought these phones from HTC. Now, hopefully, they understand.

Which brings us to LG.

I am so happy that we've reached a victory for HTC phone owners, but we can't leave our LG brethren out in the Canadian cold. To be honest, the LG Eve is a SWEEEEET-looking phone, and I hear it handles well too. I played with one in-store and I like it. I would REALLY like to get one for my wife... but not if it will also be stuck on 1.5!

To that end, I've officially turned my sights (and sites) on LG. Here is my initial email to LG customer support. Let's hear what they have to say.

(And in the mean time, if RogersMary can get us some info about plans for the LG Eve, that would be much appreciated).



Email to LG:

My name is Michael Schmidt, and I am part of a large community of Canadian Android users who have been VERY angry about a lack of updates for our Android phones. Very recently we managed to shame Rogers Wireless and HTC into reversing their decision not to provide updates beyond Android 1.5 to the HTC Magic & Dream. As a result, the HTC Dream will now be updated to Android 2.1, and owners of the Dream will be offered an opportunity to exchange their phones for HTC Magics.

We would like to know officially if LG will be providing updates to the Android OS on the Rogers LG Eve above 1.5. We have been focused on HTC all this time, and now that we have a positive outcome in that situation, we are directing our sights and our sites, on LG.

Please let us know what we can expect in terms of OS updates for the Rogers LG Eve.

Yours truly,

Michael Schmidt
http://www.iwantmyonepointsix.com

Rogers Dream 1.6 Update
Hey Mike, have you even been able to find any of the specifications on the LG EVE. The only thing that I have managed to find so far is that it only has 150Mb of RAM. If so that's even less than what's available on the Dream (192Mb).
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Old January 8th, 2010, 10:16 PM   #1245 (permalink)
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Hey Mike, have you even been able to find any of the specifications on the LG EVE. The only thing that I have managed to find so far is that it only has 150Mb of RAM. If so that's even less than what's available on the Dream (192Mb).
Yeah I see the same on the Rogers site. Even if it's too little, it would be nice to have an official word on the subject so at least we know where we stand. Right now, LG owners don't seem to be hearing _anything_.

EDIT: Weird. This page http://www.lge.com/ca_en/mobile-phones/all-phones/LG-GW620R.jsp on LG Canada's site says Internal memory is 4GB / 2GB. If you click on the carriers tab, it shows Rogers as the only carrier. I don't see a spec on that page for 150MB Ram or Rom.
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Old January 8th, 2010, 10:28 PM   #1246 (permalink)
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They're probably simply referring to the mSD card included.

General consumers would be interested in the amount of space available for pictures/video/music/etc...

T
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Old January 8th, 2010, 10:54 PM   #1247 (permalink)
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That's fantastic news that the dream owners will have an opportunity to exchange for a Magic, thank you for helping to make that right. That's the kind of service we appreciate!

Can't wait to see the new Magic update (1.5+Sense) in early Feb and of course the 2.1 update mid-year, assuming the dates don't slip.
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Old January 8th, 2010, 11:33 PM   #1248 (permalink)
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Thank you to mike and all his hard work and everyone else on this forum without everyone this could not happen.

Thank you to mary for helping us deal with this issue and has given me renewed faith about rogers customer care.

I will miss my dream's keyboard but i would rather have a updated phone
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Old January 8th, 2010, 11:45 PM   #1249 (permalink)
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Thanks you RogersMary and Rogers for getting us these updates. Happy to know that the Dream users wont have to dream of a 2.1 experience.
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Old January 9th, 2010, 12:38 AM   #1250 (permalink)
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Thank you everyone for your effort!
I'm thrilled to hear that I'm not going to have to yell and scream at someone over the phone to get an exchange for a magic!
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