GreatBigDog

Hey Mike, I think that you meant to say $50.00 rebate.

gbd

mjschmidt

No, SilverChris (Not sure who he may be on this forum) posted the following on my Blog in the comments:

"Just talked to customer care and had my phone exchanged. It took less then ten minutes, including the customer care representative making sure I didn’t have to send my HTC Dream in. One thing to note is that they will apparently bill you the 79$ and mail you a coupon you have to send back to get a refund for the 79$. Anyways, I am now thoroughly impressed with Rogers stepping up to the plate on this(Even after some prodding by the community). Thanks to everyone that made this happen"

I don't want people getting stuck in "rebate hell" trying to get that $79 back by jumping through hoops.

__________________
Twitter: http://twitter.com/mjsoctober

Last edited by mjschmidt; January 12th, 2010 at 06:21 PM.

chamchar

We are required to renew our 3 year plan.
Does anyone know if those of us that have the 6GB data plan get to keep it?
There's no mention of this when requesting the upgrade via the website.

C.

woodlawn

@RogersMary I called and the agent had no information and online my account shows my HTC Dream, but no upgrade information. Can anyone help me please?

The agent was very helpful, even checked the forum, but cannot help?

Has anyone else experienced this?

mjschmidt

To be clear, you do not have to _add_ 3 years on to the contract, your current 3 year contract will be extended by a number of months equal to the length of time you've had the Dream prior to taking advantage of this exchange.

mjschmidt

Not sure, but I think RogersMary might be off work now until tomorrow. She some times checks in over the evening I've seen, but probably won't be able to help until tomorrow.

woodlawn

The agent I spoke to took her name (he was convinced she was a customer and not an employee until I pointed him to her twitter account) and he is escalating this for me.

Supposed to get a call within four hours.

We'll see how this goes. I have always had a great experience with their customer support!

GreatBigDog

When I received my order confirmation from Rogers it stated that I was being billed $0.00 and would be getting a $50.00 rebate to go with it.

chamchar

Same here. The question is: Why would Rogers be "giving" us $50 on top of a new phone? I'm guessing we're going to get dinged elsewhere. There might be a charge on delivery.

@RogersMary, can you clarify this? Why is Rogers crediting us with $50 ?

chrisyak

when i did mine over the phone their was no mention of $50 rebate or billing of $79.00......

__________________
All the Latest News and Information about Google's Android Phones.
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mjschmidt

Obviously they're not all on the same page yet. RogersMary will need to do some mopping up.

Anyone who was charged the $79 will need to contact RogersMary, or call back to CSR and escalate. Tell them you want the $79 rebate applied automatically, not a coupon.

As for the $50 bonus coupon, Mary didn't mention it, so I doubt it's official. People who got it really seem to have received a bonus!

Anyone who hasn't called yet, but plans to, remember the following:

1. If you own a Dream and have a contract, the info should already be in your account info for the new Magic. Tell them to look for it.

2. _ALL_ fees are waived! You should not be charged _anything_. Do not let them charge you with the promise of a rebate coupon, you will have to jump through rebate hoops to get the money. Tell them that there arenot supposed to be ANY charges, period.

3. You do NOT have to be a new customer (ie. new contract), you only have to have an existing contract that was started when you got the Dream (so if you were an existing Rogers customer, and your contract was extended when you got your Dream, you qualify).

4. You contract will only be extended by a number of months equal to the number of months since you bought the Dream.

5. You get to KEEP your Dream!

If they try to tell you anything different, or give you a hard to me, you should _immediately_ escalate the call. Politely ask tell them you want to "escalate the call to a manager". They MUST do this for you.

Explain it to the manager. Tell them about this forum, or about I Want My One Point Six - Demanding Android 1.6 for our Rogers HTC Magic & Dream, and LG Eve Phones. Tell them that this came from RogersMary (who is on Twitter). She is the "Manager, Social Media Monitoring & Engagement" at Rogers. She can be found on Twitter at Mary @ Rogers (RogersMary) on Twitter

Don't let them fluster you or bully you. Rogers promised this, and we will get it as long as we are patient and polite.

cdstewart

The $50 rebate is available with any upgrade.
You just have to find the form on the site if you don't notice it.

Thats awesome for Dream users though.
Well done all.

EDIT:

http://www.rogers.com/web/Rogers.portal?_nfpb=true&_pageLabel=search&Ntt=reb ate

first one on the list

Last edited by cdstewart; January 12th, 2010 at 09:25 PM.

mjschmidt

Woah woah woah! Hold on... I think we need to get some clarifications here. The "rebate" you link to is not free money. It's a "rebate" to "rebate" money you have to spend.

Rogers should not be charging anyone money and then making them fill out rebate forms!

If you've already gone through the process, can you please clarify, did the Rogers rep say you would be charged $50, but that you would get a $50 rebate coupon to send in?

Careful! Make sure you weren't charged ANYTHING for this! Make _YOU_ send in a rebate is their way of hoping you won't bother so they can keep your $50.

Here is the pertinent part of Mary's post:

Note she says the fees will be _waived_ that means you should NOT be charged _anything_.

Last edited by mjschmidt; January 12th, 2010 at 09:34 PM.

cdstewart

The link I sent doesn't really have anything to do with that.

GBD was saying his fee was waived and I am guessing this coupon is another thing he noticed. Which you can redeem as long as your eligible.

The only thing I'm thinking that may render Dream users may illegible would be the first on the list.

note: This doesn't apply to me as I am a magic user anyways.

Akkuzo

I finally got through to someone useful (on the 3rd freaking call!!!). She said that I was definitely eligible and she knew about the dream/magic issue but there was an error on my account and she was not able to process the upgrade (she's calling me back in a day or two when this is fixed). She said that this has happened on a few accounts and that when they bring in a new promo like this that targets specific accounts, this tends to happen. So a heads up if you get someone less useful telling you that they can't process the upgrade, this might be the same issue.

mjschmidt

@cdstewart: Correct me if I'm wrong, but the rebate coupon you linked to, I believe, is to be sent it for a rebate if/when you are charged for an update. Since Dream owners are NOT supposed to be charged anything, there is technically nothing to rebate.

Last edited by mjschmidt; January 12th, 2010 at 09:49 PM.

mjschmidt

Akkuzo: You should really let @RogersMary know so you don't get screwed.

cdstewart

That was kinda what I was thinking too since this is a special offer.
But hey! Why not give it a shot? they can only ever say no.

Sorry mjschmidt, I have to point out, its cdstewart :P

RogersMary

Hi Everyone - Just wanted to jump in here. I've ready through your posts and will go back to my team for more information, see how best to proceed.

Couple of notes:

- There is no cost to the upgrade. Please ensure the Customer Care rep is looking at your account information, it should be pre-loaded. If not, let me know.
- It is not an additional three year term. It's a three year term from the date you order the new device. Since the Dream is relatively new, that shouldn't amount to any more than 7months more, depending on when you first ordered the Dream.
- I'll have to look into that rebate offer. Not sure if/how it applies here.

As it's difficult for me to gather your personal information via the forum, I'd appreciate it if you could get in touch via Twitter at @RogersMary or @RogersHelps.

Thanks - I appreciate your added patience.
-Mary

sixpack

Well darn it! I should have bought the Dream so now I would have TWO phones! Glad to hear all the Dream owners are getting this upgrade. So what are us Magic owners getting as our upgrade offer?

4runnerguy

i wanted to know when will sence ui come out

woodlawn

Just tweeted you Rogersmary. My account is not preloaded with the swap information.

Sigh.

Any assistance would be appreciated. Thanks!

GreatBigDog

Here is a portion of the summery that I received for my order. You can clearly see the $50.00 rebate.

Hardware / Equipment:
Qty 1 – Pay Monthly
Renewal Term: 36 months
HTC MAGICBLKR GSM-$0.00*
Administration Fee -$0.00*
Consumer Mail-in Rebate –$50.00**

Installation Charges / Delivery Charges:
0

Subtotal:
Pay Now - $0.00
Pay Monthly - $0.00

Taxes:
GST / HST: $0.00
PST / QST: $0.00

*These amounts plus applicable taxes will be charged on your invoice on or after 1/12/2010 to the following account xxxxxxxxxxx

** Reminder: $50.00 consumer mail-in rebate will be included with your order at time of delivery. Please follow the instructions on the rebate to receive a credit back on your account within 6-8 weeks.

gbd

Last edited by GreatBigDog; January 13th, 2010 at 08:31 AM.

mjschmidt

According to HTC, unless something happens it should be sometime within the next week to 2 weeks.

SouthofOttawa

I am sure that once it is released everyone on this forum will be all over it and word will spread quickly!

mjschmidt

So the $50 rebate is a coupon you will receive with the phone. I seem to recall the same thing being in the box when I got my Magic back in July, but I could be wrong. I will be interested in seeing if, when you send it in, you are given an extra $50 credit to your account, thus making this deal actually cost -$50.00!

If it's true, and works that way, it would seem Rogers is not only letting Dream customers _keep_ their Dream, but also paying them $50 to take a new Magic! Maybe it's hush money. ;-)

Damn, now I wish I'd bought a Dream instead of a Magic. :-@

androidBS

It looks like LG and Rogers have decided the following:

- no Android upgrade to the LG EVE OS.
- No Hardware upgrade to HTC Magic
- No Communication on this topic...

@RogersMary has been asked several times to comments on what Rogers is doing to LG Eve owners. She has yet to make a single comment. Silence is Golden

LG sends the same canned replies "We have no information on the upgrade"

"Silence is golden, but my eyes still see
Silence is golden, golden
But my eyes still see"

Movers and shakers what should be done?

vikingisson

I'll quote myself just to say I told you so. This one will be a little bit different since the Eve is a lower priced phone. But the precedence has now been set.

Can I get first dibs on a Dream once someone has one left over without a SIM?

puleen

Folks, the celebration for winning the first leg of the battle with Rogers / HTC is going to be postponed until we also win over LG and make sure that Eve users are provided a similar upgrade (software or hardware).

CELEBRATION POST-PONED UNTIL FURTHER NOTICE

__________________
http://puleen.com

EvilGuyWhoEatsBrains

Great PR move on Rogers part. Offer up something to "solve" what people are complaining about while keeping them as a subscriber longer.

This may work for some people, but it doesn't work for me. I'm paying $140/month for 2 Dreams. I'd have to slap on another 7 months, that means I'll be paying an extra $980 which could buy a really nice unlocked phone (N1, X10, Droid).

My options are:
1) Stick with Rogers for an extra 7 months while paying them an additional $980. Be stuck with a phone I don't really care for (I choose the Dream for the physical keyboard). Also, there is nothing saying the Magic will be supported beyond 2.1; will everyone have to go through this again in a few months?

2) Get a new UNLOCKED phone with the additional money I won't be giving Rogers, switch to a new carrier of my choice (WIND) 7 months sooner, not be locked into any contract and I won't have to worry about going through THIS again.

vikingisson

One word that can change the world:

Unlocked.

boualem

LG Canada Contact List

Paul Pike 905-568-6837 ppike@lge.com
Mr. Bruce Rebel, Tel 905-568-6734, brebel@lge.com
Nadia Li nadiali@lge.com +1-905-568-5525
Steve Preiner Tél: (905) 568-6747 Spreiner@lge.com

-Carolina Pini
Marketing Specialist at LG Electronics Canada Inc

-Michael Lombardo
Vice President, Mobile Communications

-Jamie Buchanan
Customer Information Centre Manager at LG Electronics Canada

Last edited by boualem; January 13th, 2010 at 11:26 AM.

mjschmidt

Yes, you are technically correct. (but remember, it depends on how long you've owned the Dream. If you got it in promo in December, you're talking only 1 extra month) So, then, that is another option for Dream owners, they could pay $500 to get out of their Rogers contract and do as they please. Of course they are still stuck with a Dream on 1.5, and if they want something better _without_ having to get a new contract, they will have to spend another $600 or more for a newer Android phone, so, yeah, you save a few hundred dollars over the long haul. For those who can afford that $1200 or more right now, go ahead, you are saving money over the long term.

For those who can not afford $1200+ dollars, there is another way of looking at it, that being, if you did not take the deal, at the end of your original 3 year contract you would be free and clear from Rogers, but with a phone stuck on 1.5. You would then, again, be in a position to buy a new phone with no contract for $600+ (depending on prices 2.5 years from now, who knows?) or get a _new_ contract to get a subsidized phone.

So, if you can afford $1200+ dollars _right now_ (maybe you make really good money, or you have a great interest rate on your credit card or line of credit) you're probably better off buying out your contract and NOT taking this deal.

OR Someone correct me if I'm wrong, but I believe the max contract buyout is $500. So you could take the deal now and sign up for the extra months. You get the Magic for no extra cost. Then you buy out your contract for $500. You now have 2 phones for $500 and you are free of a contract. Hmmm... pretty sweet deal if you can afford it.

mjschmidt

Great, we should start emailing them. Boualem, have you emailed them yet?

cdstewart

You beat me to it
Get the phones then buy out!

woodlawn

Got my upgrade, the Magic is on its way. 1st Level support knew about it (last night the fellow did not), but 2nd level had to help me.

Still not available on my online account, bizarre.

vikingisson

Aren't those abandoned Dreams still useful? If anyone in the T.O. area wants to give me one I'll have a device to try out different ROMs on. I should be able to update it like we can with the Magic. Free or cheap I'd like to have something for funzies.

boualem

While I'm happy and ready to help in a just cause; as an HTC Magic owner, I'm not sure I'm a the best representative.

I believe that LG Eve Owners should send emails explaining and complaining about their situation. They should refer to the HTC Magic software upgrade to 2.1 and also to the HTC dream hardware upgrade offer.

They should also do some calling. Typically phone calls are very interactive. Even if one talks to the wrong person, they will eventually get transfered to the right one. If you call ask for PR department or customer relations dep.

Since you (mjschmidt) have been acting as an un/official rep, you should email LG on behalf of this group.

Last edited by boualem; January 13th, 2010 at 11:26 AM.

SorrowFull

So if we get to keep our Dreams and it turns out that it can be rooted all the way up to 2.1 then we are well off indeed.

SorrowFull

It seems to me that with the evolution of the software on these devices that taking on three year contracts are fraught with peril. Even with my new Magic coming in the mail it probably won't get much past 2.1 and I still have to keep it for the next three years. It will be interesting to see how the whole business of long contracts and free phones plays out.
BTW not quite so SorrowFull anymore. Thanks for the hard work everyone, if it weren't for the near rebellion that Rogers saw coming over the horizon we wouldn't have gotten anything.

mjschmidt

I have already sent them an initial IWMOPS email. I posted about it (and their response) a few days back, so maybe page 25 or 26 of this thread? Suffice to say it was the usual PR mess.

vikingisson

I'll keep saying it, unlocked phones with no contracts is how it needs to play out. If we are to be labeled as tech savvy consumers then we need to take responsibility and educate ourselves at least to the level we claim on our desktop computers. I don't call my internet provider when my computer is a few versions behind on the operating system. Long ago a provider tried selling computers and that was a disaster and at best the most expensive way to buy a computer. same here.

mjschmidt

I believe we will have just that in at least 5 years when PC makers start making phones. We will buy phones like we buy PCs, and get our updates from the PC manufacturers or the OS manufacturer directly.

yycken

According to who?

vikingisson

Mark my words, the providers will sell you the cell enabled pc just like they do now with phones. The Nokia tablet is already sold that way. We'll ask the same questions, "which provider is offering Tablet X1?". The billboard I see every day will change from a phone to a pc and say "3G PCs at $0!!". We'll look at $0, $49, $75.98, and jump on the contract instead of the $500 PC that ours to keep and update ourselves.

But sure, at some point enough people will start buying unlocked phones and that will finally change the industry. The industry and the feds won't do it until they absolutely have to. I'm old enough to remember when people still rented their landline phones.

GreatBigDog

I sent email's to all of them, the spreiner@lge.com email however does not seem to be a good address.

gbd

mjschmidt

According to RogersMary. See my blog (post from Jan 12) to see the quote from the email she sent me. Also, no one who has done the exchange has yet been asked to send back the Dream.

bunhead

Well I was asked to send my Dream back but I will be calling my contact (Emil) at TOOP and telling him that I won't be sending it back.

Sharkonwheels

OT: Anyone want to sell a US brethren a Dream to play with? Although I'm not in Canada, I've been following, and commenting everywhere, including notifying BGR/Engadget/Gizmodo when word came out about the Dream-to-Magic upgrade offer.

Pretty please?

I'm on AT&T, and have NO Android choices right now....

T

skratched

I started with an N95 almost 2 years ago i asked to upgrade to Blackberry Bold, i was not eligable, so i bought one out direct, i asked to upgrade to a HTC dream recently(october) was told i was not eligable so i bought out direct yet again, and today when i try to get the HTC magic, i am turned away and told that i can not get this promotion because... you guest it, because i am too loyal to rogers and because they would not let me sign a 3 year when i bought my phone i am not allowed to upgrade to the magic... i used to be a die hard rogers fan, but now i just do not know what to think, because i WANTED to sign a contract and because they wouldn't let me, i am now stuck with paying the "79.99" hardware cost and the "35" dollar system access fee