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Old December 8th, 2009, 12:16 PM   #201 (permalink)
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Originally Posted by RatTub View Post
I think that people should stop pointing out that "Maps navigation" is the reason why they need 1.6 or 2.0.

Google Maps navigation will not be available anywhere other than the US for quite a while. The reason for this is simple; Google is not allowed to offer navigations in areas where maps are provided by Tele Atlas. It's part of their agreement. In the US however, they have their own maps with the data collected by the Street View cars. This is why Navigation is not available in Europe either, even though 1.6 is already available to them. (There are, of course, other means to install it, but you won't find it in the market.)

That being said, there are more and more apps that require 1.6 or above. For example: Google Goggles (Visual Search) and the most recent update to Maps (3.3.0) which adds a scale bar, terrain layer, popular categories, a layer button, and a compass arrow.
Sigh.............. One more nail in the coffin for keeping the stock OS on the phone. Rooting is looking better and better every day. I'll still try to exercise my limited patience to wait a little longer.

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Old December 8th, 2009, 12:17 PM   #202 (permalink)
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Here is a link to the official Rogers Wireless forums: Rogers Community Forums / Phone & Device Support

I will be making an account to ask about Android 1.6.

Hey thanks to everyone in this thread! I have been inspired and have joined the fight. I created an account and added my 2 cents to the Rogers Forums and created my account here.

Next step is to go through their support tier process up to the OotP and the Ombudsman. I will do that when I have a little time, I should get back to work right now though. I will post any new information I get from my calls/emails.
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Old December 8th, 2009, 12:38 PM   #203 (permalink)
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K
Thanks bud but I'm fully aware of what the sense ui is, and that it is not 1.6, you basically just repeated exactly what I know, congrats.
@cdstewert: The point was that this thread is about getting Rogers to release Android 1.6, not Sense UI, so your post really belongs in a different thread. None-the-less I did in a way answer your request for "opinions" on it when I stated that, given our problems getting 1.6, it is unlikely we will see Sense UI any time soon.

As for your "congrats" comment, the sarcasm, and suggestion that I wasn't smart enough to know what you were talking about, are unnecessary.

Since your post was just a link and the word "opinions?" there really wasn't much to go on to gauge exactly what you do or do not know, and like I said, this thread is about the update to Android 1.6 from Rogers, not Sense UI, so... congrats for staying on topic.

Please feel free to contribute to this thread (Android 1,6 and Rogers) or more constructively, by contacting Rogers yourself repeatedly like some of the rest of us have.

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Old December 8th, 2009, 12:39 PM   #204 (permalink)
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I have been wondering and following this thread (among others) for months now. When I bought my Magic, I specifically asked the guy at the Rogers store if Rogers will be supporting this phone, or will they cripple it, given the reputation of Canadian Wireless providers to cripple all of the useful features of phones. He told me they would support it. I know you can trust these guys as far as you can throw them, but Rogers needs to step up.
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Old December 8th, 2009, 12:52 PM   #205 (permalink)
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Does anybody know what is going on with Android phones distributed by Rogers's competitors (read Telus). Are they going to update their Hero or the current situation is common for Canada?
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Old December 8th, 2009, 12:54 PM   #206 (permalink)
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Does anybody know what is going on with Android phones distributed by Rogers's competitors (read Telus). Are they going to update their Hero or the current situation is common for Canada?
With Hero case maybe abit different because HTC promised to update HERO to 2.0 or 2.1. HTC did not made any promises to Dream/Magic.
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Old December 8th, 2009, 01:04 PM   #207 (permalink)
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With Hero case maybe abit different because HTC promised to update HERO to 2.0 or 2.1. HTC did not made any promises to Dream/Magic.
But to clarify, regardless of the version HTC is working on for a phone, the carrier still had to request the update from HTC to give to customers, unless Bell and/or Telus are selling non-branded phones (ie. not modifying the ROM) in which case their customers might get the updates OTA from HTC.

We need to find out from Bell and Telus.
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Old December 8th, 2009, 01:04 PM   #208 (permalink)
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AFAIK HTC promised and actually updated Magic to Android 1.6
I guess HTC Hero from Telus is running 1.5 or maybe I mistaken.
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Old December 8th, 2009, 01:16 PM   #209 (permalink)
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Originally Posted by mjschmidt View Post
But to clarify, regardless of the version HTC is working on for a phone, the carrier still had to request the update from HTC to give to customers, unless Bell and/or Telus are selling non-branded phones (ie. not modifying the ROM) in which case their customers might get the updates OTA from HTC.

We need to find out from Bell and Telus.
I don't think Bell is carrying any android phones.
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Old December 8th, 2009, 01:20 PM   #210 (permalink)
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I don't think Bell is carrying any android phones.
Bell is supposed to be launching the Samsung Galaxy on Thursday.
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Old December 8th, 2009, 01:57 PM   #211 (permalink)
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The following page was updated a few days ago. They changed the layout, cleaned it up, and added the Rogers logo. HTC Mobile Phone Support - HTC Magic? (Rogers) - Downloads A sign of things coming soon maybe?
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Old December 8th, 2009, 02:12 PM   #212 (permalink)
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Default Rogers has an agenda for Canada...

I have read the thread beginning to end. Kudos to Mike, Andy and others for their efforts. I am enlisting to help where I can.

Full disclosure: I have a vested interest in seeing over the counter smartphones function as described with little more effort than the odd update. I have a company that targets mobile devices for live and VoD media. The average user cannot and will not root a phone, so the device must perform the tasks without much intervention.

Rogers et al understand one thing, recurring revenue. A 1% decrease sets off alarm bells in their corridors. This is why all the mobile providers do everything to hook us into 3 year contracts. The churn from one provider to the other impacts that 1%. Sales fluctuation gets attention.

So this is the direction that is needed in order to see that we the consumer are delivered services deserved and well paid for. They should be at least equal to other developed nations. Unless we demand this Rogers and the others are quite content to slow technical advancement until such time as they can determine how best to exploit the consumer. That discussion is for another thread however.

Action = how many votes you have. In this case we vote with our wallet. It may not be practical to "change horses mid stream", so we need to influence those about to make a purchasing decision. We can do this by organizing social networks to post only accurate information. No personal opinions or speculation. With facts, the spotlight will clearly show Rogers as either inept, unconcerned or blatantly misleading the consumer.

I plan on alerting the audience I serve with notice that they should get written guarantees from Rogers before purchasing the HTC device and activating an account. It is unlikely that Rogers will provide such guarantees so at that point the consumer would be wise to question their pending purchase. It has even more impact when we can accurately state, "if Rogers will not provide you a guarantee then there is an alternative" i.e, "don't buy Rogers Dream, get Palm Pre on network X"

If we are able to influence enough pre-purchase evaluations perhaps then we will see some sincere actions from Rogers.

As a start, I will tweet comments alerting anyone who might be considering purchasing an HTC phone with Rogers. I will blog this as well.

If there is interest in this story from CBC or other Canadian media we should be sure to have a clearly defined statement. I believe that Mike has demonstrated his acumen by keeping details clear and concise. Perhaps I can be of assistance in producing the key talking points which could be used by all who plan on disseminating this message. By creating consistent key points this would enable all interested parties to remain effective by staying on topic.

Well; let's see where this goes. How do you eat an elephant? One bite at a time.

Dave

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Old December 8th, 2009, 02:37 PM   #213 (permalink)
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I pointed out to RogersMary earlier that claiming most fastest and reliable network and with the lawsuit is a waste of time. No doubt that Rogers has the edge over Telus and Bell when it comes to this new GMS network. What Rogers need to concentrate on is their Service. A true Service from there will make their customers stay and not only that, it will also bring new customers to them. Can you imagine if Rogers would be the first to step up and say "Rogers will update their HTC android phones to firmware 2.0 by early 2010 " ? I am sure everyone will have their jaw dropped and goes "WOW". Being informed is a powerful sales of all.
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Old December 8th, 2009, 02:45 PM   #214 (permalink)
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No doubt that Rogers has the edge over Telus and Bell when it comes to this new GMS network.
Actually, according to this HTC Mobile Phones - Hero TELUS - Overview and this HTC Mobile Phones - Rogers Magic - Overview Rogers Magic has a subset of Telus Hero radios. Both are GSM and I think Telus is using Bell's towers.

So, switching to any of the two is an option and you should be able to keep your device. Will need to SIM unlock though.
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Old December 8th, 2009, 02:46 PM   #215 (permalink)
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I pointed out to RogersMary earlier that claiming most fastest and reliable network and with the lawsuit is a waste of time. No doubt that Rogers has the edge over Telus and Bell when it comes to this new GMS network. What Rogers need to concentrate on is their Service. A true Service from there will make their customers stay and not only that, it will also bring new customers to them. Can you imagine if Rogers would be the first to step up and say "Rogers will update their HTC android phones to firmware 2.0 by early 2010 " ? I am sure everyone will have their jaw dropped and goes "WOW". Being informed is a powerful sales of all.
Quite right, nobody appreciates being treated like a mushroom

(mushrooms are kept in the dark and s**t upon)

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Old December 8th, 2009, 02:47 PM   #216 (permalink)
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damagedave,
I too am targeting Android users.

If we can draft some article I'm more than willing to put it up on my web site. Although, it seems that my audience is more in US, but may be that might help too.
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Old December 8th, 2009, 02:49 PM   #217 (permalink)
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You know, we need a sticky with all the links that are posted in this thread. It would be nice for new viewers to be able to find all the relevant links quickly.

My latest tweet to @rogersmary

Quote:
@RogersMary Is there someone at Rogers who I can contact that can answer my question? Or is "I can't discuss...." the only answer I'll get
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Old December 8th, 2009, 02:56 PM   #218 (permalink)
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On the google while searching for answer. I stumbled across this
nadir.mohamed@rci.rogers.com. If you do google search this email address, it indicates the president & CEO of Rogers.
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Old December 8th, 2009, 02:56 PM   #219 (permalink)
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I really hope that Rogers goes straight to 2.0 even if takes a little bit longer for them to do just that. But, if they are working on 1.6 now and still aren't ready to release it, by the time it is released, I suspect that 2.0 will be much more widespread and Rogers users will, once again, be left behind.

Even HTC's Sense UI is skipping 1.6 and will get a 2.0 (or possibly 2.1) release. If Telus is getting this update and if this happens before Rogers releases 1.6, I think Rogers will be losing a lot of its users. Especially with the Milestone (aka Droid) coming to Telus early 2010 with 2.0.
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Old December 8th, 2009, 03:37 PM   #220 (permalink)
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I really hope that Rogers goes straight to 2.0 even if takes a little bit longer for them.
I doubt it. All indicators suggest that sales of android phones went quite bad for Rogers. At least for HTC brand. I really don't know what is going on with LG Eve.
Actually the fact that prices of devices went sharply down indicates poor sales.
I afraid Rogers made decision to put android on hold. I don't think it will invest to new or existing devices. Now Rogers just waiting for further development with Telus and Bell and only if it positive it may decide to catch a wave and do something with Android.
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Old December 8th, 2009, 03:41 PM   #221 (permalink)
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I doubt it. All indicators suggest that sales of android phones went quite bad for Rogers. At least for HTC brand. I really don't know what is going on with LG Eve.
Actually the fact that prices of devices went sharply down indicates poor sales.
I afraid Rogers made decision to put android on hold. I don't think it will invest to new or existing devices. Now Rogers just waiting for further development with Telus and Bell and only if it positive it may decide to catch a wave and do something with Android.
That's because Rogers never update their HTC handset for windmobile. That alone already tarnish HTC reputation on Rogers.
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Old December 8th, 2009, 04:07 PM   #222 (permalink)
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That's because Rogers never update their HTC handset for windmobile. That alone already tarnish HTC reputation on Rogers.
I believe this is common Android problem. This is a new approach of mobile phones and carries just not ready for it. They don't understand that people are buying not hardware yet mostly software therefore they don't know how to sell it!

Look at the latest IDC report.

"According to research by IDC, manufacturers and carriers are pushing their Android Phones in Europe but consumers are pushing back:
“Consumers steer clear of Google’s OS and sell-out is below everyone’s expectations. Consumers recognize the Google brand, but still do not understand what Android is,” IDC analyst Francisco Jeronimo said in a statement."
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Old December 8th, 2009, 06:36 PM   #223 (permalink)
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You know, we need a sticky with all the links that are posted in this thread. It would be nice for new viewers to be able to find all the relevant links quickly.

My latest tweet to @rogersmary
@GBD: this thread is in the Rogers sub-forum where there are only about 4 threads, so making it sticky won't matter.

@DamageDave: If you read my comment on Jesse Hirsh's blog it is a start for a summary of things, but I would be happy to go through this thread and write up something more akin to an actual news article.

Rogers & Android: When the Carrier is the Bottleneck | Jesse Hirsh
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Old December 8th, 2009, 06:46 PM   #224 (permalink)
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Well I got excited earlier tonight when I recieved an email from rogers stating that they were pleased to announce that I could download Android 1.6 from the support site. I giddily went to the site all the while thinking that <b>WE</b> made a difference. I was quickly disapointed though when I went to the support site and and all that was there was the security update that we all seem to have been pointed to . I have kicked the email back stating that this is NOT the 1.6 upgrade.

I will continue to keep you all posted.
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Old December 8th, 2009, 07:50 PM   #225 (permalink)
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Thought I'd check in to see how the progress was going and it looks like we're all just spinning our wheels with this 1.6 thing.

Would a petition help at all?
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Old December 8th, 2009, 08:23 PM   #226 (permalink)
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Well I got excited earlier tonight when I recieved an email from rogers stating that they were pleased to announce that I could download Android 1.6 from the support site. I giddily went to the site all the while thinking that <b>WE</b> made a difference. I was quickly disapointed though when I went to the support site and and all that was there was the security update that we all seem to have been pointed to . I have kicked the email back stating that this is NOT the 1.6 upgrade.

I will continue to keep you all posted.
I spoke to this with @RogersMary on Twitter specifically. She told me the next time it happened to let her know the name of the CSR. Message her on Twitter and let her know.
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Old December 8th, 2009, 08:24 PM   #227 (permalink)
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Thought I'd check in to see how the progress was going and it looks like we're all just spinning our wheels with this 1.6 thing.

Would a petition help at all?
It can't hurt. I've never done an online petition.
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Old December 8th, 2009, 11:04 PM   #228 (permalink)
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I think a petition would be a great way to indicate the level of frustration that so many customers are experiencing over Rogers reluctance/confusion about updating their Android (Dream and Magic) cell phones from 1.5 to 1.6 (or 2.x).

I'm not sure if I can eloquently described the "problem" as well of some of you have already done in this forum, but I would suggest using: iPetitions - Start your FREE online petition.
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Old December 9th, 2009, 04:34 AM   #229 (permalink)
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Default Inspired to write a letter

Dear Rogers

I have conflicting feelings about my position in this relationship. You have already asked me to make a choice about how I will see myself for the next three years. Honestly, I have been reluctant to answer you. I thought I could live your Dream but the truth is that I can't choose just one static image. I see myself with many different facets, with many different needs. I can't give you an answer about our future yet until I know that you can accept me and support my needs throughout our years together.

Rogers, I know you've got some things to work out and some questions to answer. I won't make any big decisions now, but by January 15th, I'd like to have a clear idea of how YOU view our future together. There is, after all, a Milestone approaching in the near future.
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Old December 9th, 2009, 08:11 AM   #230 (permalink)
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Dear Rogers

I have conflicting feelings about my position in this relationship. You have already asked me to make a choice about how I will see myself for the next three years. Honestly, I have been reluctant to answer you. I thought I could live your Dream but the truth is that I can't choose just one static image. I see myself with many different facets, with many different needs. I can't give you an answer about our future yet until I know that you can accept me and support my needs throughout our years together.

Rogers, I know you've got some things to work out and some questions to answer. I won't make any big decisions now, but by January 15th, I'd like to have a clear idea of how YOU view our future together. There is, after all, a Milestone approaching in the near future.
lol. I enjoy your wit. ;-)
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Old December 9th, 2009, 08:11 AM   #231 (permalink)
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Quote:
Originally Posted by Andy2010 View Post
I pointed out to RogersMary earlier that claiming most fastest and reliable network and with the lawsuit is a waste of time. No doubt that Rogers has the edge over Telus and Bell when it comes to this new GMS network. What Rogers need to concentrate on is their Service. A true Service from there will make their customers stay and not only that, it will also bring new customers to them. Can you imagine if Rogers would be the first to step up and say "Rogers will update their HTC android phones to firmware 2.0 by early 2010 " ? I am sure everyone will have their jaw dropped and goes "WOW". Being informed is a powerful sales of all.
I've traded in 2yo cars because of piss poor service from the local dealership. Had a Ford dealership charge me for studs that they broke off when checking the breaks for me. Service manager wouldn't eat the cost so I walked into sales, got the buyout on my lease, went to GM and traded it in on something else. Had great service there and I still have a GM car.

The point being it's the after sales service by any company that is going to make or break the retention of it's customers. So far this one issue has far out shadowed any good service that I have received previously from Rogers.

I had dealt with Rogers in the past before it was Rogers, before AT&T, way way back when it was Cantel. Had no complaints with the service until one day they changed my plan (Seams that I was only one of 3 people left in Canada on that plan and they wanted to get rid of it.). I liked my plan and didn't want to change it, so said no every time that they called asking me if I wanted to change. Then there was the "mistake". When I called to complain about the change I was told it was an error on their part but since the plan I was on no longer existed they couldn't put be back on it. I was with FIDO the next day, stayed with them until it was bought by Rogers then switched to Bell.

The only reason that I decided to give Rogers a chance again was because they were the only carrier that had the Android powered phones. Now it's looking like it was a poor decision on my part.

gbd

PS. Issue with the Ford happened back in 96, haven't had a Ford in my driveway since.
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Old December 9th, 2009, 08:18 AM   #232 (permalink)
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Quote:
Originally Posted by GreatBigDog View Post
...

The only reason that I decided to give Rogers a chance again was because they were the only carrier that had the Android powered phones. Now it's looking like it was a poor decision on my part.

gbd
I went to my local mall yesterday, to the TELUS store. I looked at the HTC Hero and found out:
- the unit was running 1.5
- no one in sales could give me any indication of their upgrade plans

In conclusion, I'm not sure that they are in any way better than Rogers.
However, to be fair, I haven't gone through their tech support and found out their plans.
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Old December 9th, 2009, 08:20 AM   #233 (permalink)
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One of my friends just got a Hero from Telus. I've asked him to inquire from tech support if/when they will be updating to 1.6.
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Old December 9th, 2009, 08:23 AM   #234 (permalink)
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Originally Posted by JackTheMan18 View Post
I went to my local mall yesterday, to the TELUS store. I looked at the HTC Hero and found out:
- the unit was running 1.5
- no one in sales could give me any indication of their upgrade plans

In conclusion, I'm not sure that they are in any way better than Rogers.
However, to be fair, I haven't gone through their tech support and found out their plans.
To be fair, this is mostly an issue with the Hero. Because it is running a heavily modified version of Android (Sense UI), the updates take longer. HTC has said that they are currently working on a 2.1 upgrade and will not release a 1.6 version.

Whether or not Telus gets this update anytime soon is anyone's guess.
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Old December 9th, 2009, 09:46 AM   #235 (permalink)
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I have just Tweeted @RogersMary my little story and the name of the CSR that pointed me to the support page. I will endeavor to keep you all up to date.
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Old December 9th, 2009, 10:11 AM   #236 (permalink)
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Originally Posted by bunhead View Post
I have just Tweeted @RogersMary my little story and the name of the CSR that pointed me to the support page. I will endeavor to keep you all up to date.
This is about all I can get out of her

My Tweet
@RogersMary Is there someone at Rogers who I can contact that can answer my question? Or is "I can't discuss...." the only answer I'll get.

Her Reply
@GreatBigDog01 It's company policy that we can't discuss releases before they may/not be available. We'll provide an update when applicable.

gbd
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Old December 9th, 2009, 10:32 AM   #237 (permalink)
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I just emailed Shane Schick, Editor-in-Chief of ItWorldCanada (http://www.itworldcanada.com/default.aspx) with a letter about our troubles with Rogers. We'll see if there is any interest. I will also send this to some other Canadian tech blogs and phone blogs as time permits.

My email to Mr. Schick:

"Dear Mr. Schick,

As an important technology and business site detailing the industry in Canada, I thought you might be interested in the troubles Android adopters are having with Rogers Canada.

Android is an amazing and exciting platform, and we love our phones, but we have been having a great deal of trouble getting any real answers out of Rogers regarding whether or not they will support their Android phones going forward by updating the OS from 1.5 to the newer versions of Android. Carriers in other parts of the world, including the US, _pushed_ the Android 1.6 update to their customers starting in at least the beginning of October. By comparison here in Canada it has taken a mounting firestorm of criticism from users, and multiple emails and calls to the office of the president, to even make Rogers aware that an update was available!

I have personally spoken with Sherry, a representative from Rogers office of the president, who had to bring in one of the directors of Rogers Wireless to get some answers. While on hold with Sherry on the phone, she had "Tier-2" support visit the HTC web site to find out if an update was available. This leads me to believe Rogers isn't really taking Android seriously, if it takes a customer complaint to the office of the president to make them aware of updates to the operating system.

Android offers amazing new options to Canadian cell phone customers, especially as the other carriers start to carry Android phones, and it would be a shame if Rogers and other Canadian carriers did not properly support the phones, leaving us far behind our US cousins, and others around the world. Already there are new apps available in the Market Place that require the newer OS, which means, of course, that Rogers users are left out of these opportunities.

I hope this may be of interest to you and your publication. If you would like any further information, please feel free to contact me at this address. You can also follow the discussion amongst Rogers' Android users at the links below.

Rogers Dream 1.6 Update

Rogers Community Forums / When will Rogers update Android phones to ver 1.6

Yours truly,

Michael J. Schmidt
Disgruntled Rogers Android Customer"
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Old December 9th, 2009, 10:46 AM   #238 (permalink)
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Another straw that could eventually break the camel's back
Thank you guys for creating pressure and not giving up.
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Old December 9th, 2009, 11:05 AM   #239 (permalink)
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I wonder if this is progress or simply @RogersMary giving up. Note because this is a twitter feed I am reposting, please read from the bottom up.

Quote:
RogersMary
@bunhead I'm aware. Thanks.
15 minutes ago from CoTweet in reply to bunhead

bunhead

@RogersMary I would be more than happy to email the email conversation I have had with Marie, just give me an email address to send it to
about 1 hour ago from web
Delete

bunhead
@RogersMary ...I needed the upgrade to 1.6" Why has an email not been sent to your CSRs telling them that this is not 1.6?
about 1 hour ago from web

bunhead
@RogersMary The name of the CSR was "Marie N". When I told her that this was not the upgrade but an update I was asked "Why I wanted...
about 1 hour ago from web

bunhead
@RogersMary Mary I FINALLY got a response from support re: upgrade to android 1.6. They pointed me to the support page.
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Old December 9th, 2009, 11:06 AM   #240 (permalink)
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Hey everyone, just joined, maily for this forum. I just ordered an LG Eve, should be here today. Just started step 1 in rogers' complaint hoops. Here's my email

"Hi there, I've been with Rogers for about four years now, and despite the lacking coverage in my area, for the most part I've been happy with the service I recieve. I just recently aquired an LG Eve, and this will be my first venture into the world of Android. However after some online research, some things have come to my attention.
Being on Android 1.5 is very restricting. 1.6 is already available, with 2.0 on the way. I am already limited with my phone in terms of apps, because Rogers firmware does not allow me to get paid apps. Not only that but many new apps are coming out for Android 1.6+. I really like the phone and want to keep it, but with no support from Rogers, it seems like the 1.5 firmware will make this phone obsolete rather quickly. So I have two questions:
1. When can Rogers customers expect to recieve an Android 1.6 update?
2. When can we expect to utilize our phone to it's fullest potential, with access to ALL apps, both free and paid?
I really appreciate you response to this important matter.
Sincerely
Garrett"
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Old December 9th, 2009, 11:10 AM   #241 (permalink)
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Welcome aboard coop3422. I really get the feeling that this thread is somehow going to end up on the failblog. Either for rogers or us.

BTW I am now in day two waiting for my callback from the Office of the President, I wonder what if any news I will get back
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Old December 9th, 2009, 11:13 AM   #242 (permalink)
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Morning guys,

If we get our update for 1.6, are we going to push for 2.0 or 2.1?
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Old December 9th, 2009, 11:37 AM   #243 (permalink)
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Quote:
Originally Posted by coop3422 View Post
2. When can we expect to utilize our phone to it's fullest potential, with access to ALL apps, both free and paid?
I really appreciate you response to this important matter.
Sincerely
Garrett"
@coop3422: Just to clarify, and in Rogers defense, the problem with accessing paid apps in a Google problem. While Rogers should really be doing more to push Google to get to it, the problem is at Google's end. They have yet to roll out paid apps to a number of countries, but I imagine it is one or more of the following: 1. They are too busy (this is apparently a big problem at Google, they try to do too much); 2. They ave to negotiate with phone carriers; 3. They have to negotiate with governments; 4. They have to set up ability to pay from Canadian accounts (although this last one shouldn't be too difficult).

The only real problem we are having with Rogers right now is their unwillingness and/or inability to support Android OS updates.

@Andy2010: let's not get too greedy. They might just give up and walk away then. ;-)
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Old December 9th, 2009, 11:50 AM   #244 (permalink)
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@Zavod Hi Doug. I can't discuss upgrades before they may/may not rlsed but we will inform customers when applicable. Thx for your patience.

I really don't like the way how they replied. If they may not release, customers should know right away rather than waiting. How are they going to inform us when it's may not release?
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Old December 9th, 2009, 11:54 AM   #245 (permalink)
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Quote:
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4. They have to set up ability to pay from Canadian accounts (although this last one shouldn't be too difficult).
This is non really excuse since you use Google Checkout for Android Market that definitely works in Canada.

Quote:
Originally Posted by mjschmidt View Post
@Andy2010: let's not get too greedy. They might just give up and walk away then. ;-)
Why not? We're not talking about particular version of Android (despite the thread caption ) yet about broken process to bring updated versions to customers.
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Old December 9th, 2009, 11:59 AM   #246 (permalink)
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Quote:
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@Zavod Hi Doug. I can't discuss upgrades before they may/may not rlsed but we will inform customers when applicable. Thx for your patience.

I really don't like the way how they replied. If they may not release, customers should know right away rather than waiting. How are they going to inform us when it's may not release?
It sounds like this is the Rogers strategy:
Do not announce any intention, that way Rogers can't be faulted one way or another.
If I was pessimistic I would think:
"Since we have waited this long without a response from Rogers, we probably won't get a response."
If I was optimistic I would think:
"Pressure from android owners will force them to release an upgrade from HTC."

At the present time, I think that we just don't know enough to be pessimistic or optimistic.
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Old December 9th, 2009, 12:11 PM   #247 (permalink)
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My latest Twitter post. Feel free to Retweet

"mjsoctober
Warn friends & family (anyone really) not to buy an Android phone from Rogers until they deliver an update to Android 1.6."
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Old December 9th, 2009, 12:15 PM   #248 (permalink)
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Sent this letter to Mike Snider, Technology Section Editor of the Globe and Mail


Dear Mr. Snider,

As the technology section editor of the only paper in Canada that truly has nation wide distribution, I thought that you might be interested in a possible story regarding the troubles that Android adopters are having with Rogers Wireless and it's service.

The Android operating system is an exciting new technology for us in Canada that have taken the chance to adopt it. We love our phones and marvel at the potential in them, but new potential is being hindered by the fact that we have been unable to get any real answers from Rogers concerning weather or not Rogers is going to support the Android platform going forward. Those of us that have adopted the Android platform now have hardware that is running on the 1.5 version of Android. Other carriers around the world have moved their customers up to version 1.6 or 2.0 via Over The Air (OTA) updates starting on October 1st, we here in Canada are still stuck at version 1.5. I could today, go out and purchase a new handset from Rogers and it will still be running Android 1.5 without any guarantee on when/if Rogers will be updating the OS.

We all adopted the Android operating system with the understanding that since it was "Open Source" we could look forward to updates and enhancements as long as the phone hardware was capable of using them. This helped give peace of mind that the phone would not be outdated within a couple of months of purchasing it. So far the answers that we have been able to get from Rogers regarding the availability of an update range from non-committal to contradictory. I have personally been directed by Rogers tech support to a page on their website that contains a minor patch/security update to Android 1.5 being told that it's the Android 1.6 version. The phone manufacture (HTC in my case) has an update on their site for the Dream (T-Mobil G1 in USA) but since Rogers has modifications on their "Rogers" branded phones, If I were to try and install it on my phone I would be creating a very expensive paper weight.

The android OS is now due for a 2.1 version release and there are applications now available that will not run on the 1.5 version of Android, which basically renders any phones running the 1.5 version of Android obsolete. It would be a shame if Canadian carriers could not properly support these wonderful devises and left the Canadian adapters of this system to stagnate while Android users in other parts of the world are moving forward with their Android powered hardware.

If this is of interest to you and your publication, please feel free to contact me at this email address. You can also follow discussions on our troubles with Rogers by following the links below.

Rogers Dream 1.6 Update

Rogers Community Forums / When will Rogers update Android phones to ver 1.6

Regards,
Don A. Rayner
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Old December 9th, 2009, 12:18 PM   #249 (permalink)
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Quote:
Originally Posted by mjschmidt View Post
My latest Twitter post. Feel free to Retweet

"mjsoctober
Warn friends & family (anyone really) not to buy an Android phone from Rogers until they deliver an update to Android 1.6."
Maybe indeed it's good idea to place this call or/and request to upgrade Android OS on petition sites (like http://www.thepetitionsite.com/). They are pretty good indexed by Google it could be easy found by anybody who consider to purchase new phones.
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Old December 9th, 2009, 12:19 PM   #250 (permalink)
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Awesome. Let's keep up the pressure and hope that some of these media outlets become interested in writing about it.

It seems like tech news to me, given that it will directly affect tech consumers!
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