that was a lot of reading to fully catchup, lol. I know the app store issue is more on google, but as others have said, Rogers could be giving that extra push if they cared.
I also worded it like that for effect, saying how not only did some apps not work properly or at all on 1.5, but heck we can't even buy all the apps avail for android.
Now I noticed a lot of people sending emails to HTC, now I assume this is because they are making the ROMs for the HTC devices, but what about the LG Eve? It hasn't seemed to recieve much attention on here.
Device(s): Nexus S
Asus Transformer Prime
-------------
HTC Magic
Moto Flipout
HTC Dream
Thanks: 13
Thanked 86 Times in 45 Posts
@coop3422: You're one of the few vocal LG users we've had, I imagine since it is so new. Most of us are on Magics and Dreams.
You should email LG and ask them if Rogers has contacted them yet for the 1.6 LG ROM. That might be a whole other kettle of fish! Hell, Rogers didn't seem to be away that there was a 1.6 update available from HTC until we started complaining, they may still be clueless as far as the LG goes. I was thinking about getting one for my wife, but I'll hold off.
Actually this is a very good point. This story is not only about HTC, Rogers and customers, but about Google.
Maybe Google could create a little pressure from his side?
Actually this is a very good point. This story is not only about HTC, Rogers and customers, but about Google.
Maybe Google could create a little pressure from his side?
ROGERS is giving HTC a bad rep which is giving ANDROID a bad rep which is giving GOOGLE a bad rep.
I bet if HTC and Google were really aware of what's happening here in Canada with Android devices, they would be putting some pressure on Rogers to get with the program.
I bet if HTC and Google were really aware of what's happening here in Canada with Android devices, they would be putting some pressure on Rogers to get with the program
Don't be naive I know that HTC aware about current situation but they want Roger to pay for "branded" version of 1.6. Even more: they are counting on us (customer) for creating enough pressure on Rogers that will make eventually Rogers to pay.
Device(s): Why can't I su - ? Oops my phone got no root!
Thanks: 0
Thanked 0 Times in 0 Posts
Quote:
Originally Posted by Klenya
Don't be naive I know that HTC aware about current situation but they want Roger to pay for "branded" version of 1.6. Even more: they are counting on us (customer) for creating enough pressure on Rogers that will make eventually Rogers to pay.
Device(s): non-android Samsung x246, three years old, still going strong
Thanks: 0
Thanked 0 Times in 0 Posts
Coop, you are brave to get the Eve already. I chickened out. I kept asking questions at the local rogers outlets but the answers, while sufficient, didn't fill me with confidence. I often knew more about Android than the guy behind the counter.
PLUS, I couldn't find any info about the Eve being big in the States. Sucks to depend on that market but I might want some accessories that are slightly similar to all the icrap sold at Best Buy and Chinatown summer markets. I had this issue with the Samsung P2 a number of years ago: lots of accessories for ipod/phones but not much for my media player - and it seems odd to me to buy things solely based on the availability of accessories.
I'm writing in regards to how one of your distributors (Rogers Wireless) is treating it's customers in Canada. Even though your company has provided an Android 1.6 update for the HTC Dream and HTC Magic, Rogers has not come forth to announce any availability of an upgrade for it's customers. Even worse, some people have even been told that it's OK to use the updates from your site to flash onto our hardware.
Even after multiple contacts with Rogers Wireless they refuse to comment on when/if they are going to provide the upgrade. Unfortunately more often than not the HTC name is being drawn into the discussions on lack of support that we are receiving for our devices. You can follow the online discussions of our troubles with your distributer at the following URL's
Got a quick reply from HTC, just another form letter, sigh................
Dear Don,
Thank you for contacting HTC Support.
I am sorry to hear that an update is available but your carrier won't push it. Unfortunately, it is at the discretion of the carrier to push updates when they are available. I apologize for the inconvenience this may cause.
However, I will pass your email along the the correct departments so that they may review it and possibly take action.
Once again, thank you for contacting HTC Support. In order to help improve our service, we would like to invite you to take a survey at HTC Online Survey
Device(s): Why can't I su - ? Oops my phone got no root!
Thanks: 0
Thanked 0 Times in 0 Posts
Quote:
Originally Posted by GreatBigDog
Got a quick reply from HTC, just another form letter, sigh................
Dear Don,
Thank you for contacting HTC Support.
I am sorry to hear that an update is available but your carrier won't push it. Unfortunately, it is at the discretion of the carrier to push updates when they are available. I apologize for the inconvenience this may cause.
However, I will pass your email along the the correct departments so that they may review it and possibly take action.
Once again, thank you for contacting HTC Support. In order to help improve our service, we would like to invite you to take a survey at HTC Online Survey
Regards,
HTC Support
Let's fill up the survey and say "I will not ever in my life get an HTC phone. No support from HTC or Rogers"
Let's fill up the survey and say "I will not ever in my life get an HTC phone. No support from HTC or Rogers"
I took the survey and I'll say that they didn't get a good overall mark. I wonder if I can get them to replace my Rogers branded phone with an unlocked google branded phone?
Let's fill up the survey and say "I will not ever in my life get an HTC phone. No support from HTC or Rogers"
No kidding! Assuming HTC already has working version of Android 1.6 for PVT32A it suppose to take less than hour to make "branded" version with stupid icons and shortcuts to Rogers site.
All these discussions and mails from CS of both companies consume more resources and time than actual work!
Device(s): Why can't I su - ? Oops my phone got no root!
Thanks: 0
Thanked 0 Times in 0 Posts
Quote:
Originally Posted by GreatBigDog
I took the survey and I'll say that they didn't get a good overall mark. I wonder if I can get them to replace my Rogers branded phone with an unlocked google branded phone?
Technically you can. I am sure unlock T-mobile phone will work with Rogers simcard. The problem is, if something doesn't work, Rogers will not support it as it was said by RogersMary.
@queerasmoi If you don't already have a data plan, it should work. But I can't troubleshoot beyond that b/c you're using an unlocked device.
Device(s): Why can't I su - ? Oops my phone got no root!
Thanks: 0
Thanked 0 Times in 0 Posts
Quote:
Originally Posted by Klenya
No kidding! Assuming HTC already has working version of Android 1.6 for PVT32A it suppose to take less than hour to make "branded" version with stupid icons and shortcuts to Rogers site.
All these discussions and mails from CS of both companies consume more resources and time than actual work!
If we tell HTC that we will stop buying their product, that will get their attention.
I've been reading through this post and am most happy of the efforts you are putting forth.
Personally, I've only had my Eve for a few days. I'm still learning all the in's and outs. One point that drew me to an Android phone was the prospect of a phone running an Open Source OS. That usually means that there are often updates to the software.
I will be adding my two cents with Rogers regarding the non-existing, maybe forthcoming upgrade to 1.6 shortly.
@RogersHelps Will we be informed if there's no update coming for us? Sound like you are waiting for answer rather than investigate for us.
It seems like they are trying to out wait us. If they say no update right now then a bunch of us cry fowl and probably get out of our contracts. but if they keep us in the dark long enough then the ones that are just tagging along will get tired of it and go away to something else. Then they will only loose a few hard core complainers AKA customers.
One thing that they failed to realize though is the type of person who is going to be attracted to the Android phones. Lets face it, I'm in the tech industry and I didn't buy the Dream because if it's good looks I believe that they are just realizing that they picked the wrong group to hang out to dry.
Device(s): Why can't I su - ? Oops my phone got no root!
Thanks: 0
Thanked 0 Times in 0 Posts
Quote:
Originally Posted by GreatBigDog
It seems like they are trying to out wait us. If they say no update right now then a bunch of us cry fowl and probably get out of our contracts. but if they keep us in the dark long enough then the ones that are just tagging along will get tired of it and go away to something else. Then they will only loose a few hard core complainers AKA customers.
One thing that they failed to realize though is the type of person who is going to be attracted to the Android phones. Lets face it, I'm in the tech industry and I didn't buy the Dream because if it's good looks I believe that they are just realizing that they picked the wrong group to hang out to dry.
gbd
That makes me wonder if they bring in android phones to boost iphone sales. Since they thought ppl will get frustrated over dream/magic/eve, they will switch to iphone. They probably picked the wrong phones lol.
Device(s): Why can't I su - ? Oops my phone got no root!
Thanks: 0
Thanked 0 Times in 0 Posts
The reason why i picked dream is because they are linux based OS. I love open source and we ran alot of open source program in our department including my own workstation powered by linux.
Device(s): Why can't I su - ? Oops my phone got no root!
Thanks: 0
Thanked 0 Times in 0 Posts
Quote:
Originally Posted by gnugu
I don't want to bring any bad karma into this, but suppose we will get 1.6 update.
What are we going to do a year from now when 3.1 is available? The whole thing again?
I'm starting to think that getting updates from HTC and leaving Rogers out of it would probably serve us best...
We cannot get updates from HTC. HTC even said it, someone has to pay for the update.
To be honest, I don't dream that far to get 3.1. I'll be damn happy if they settled at 2.0 or 2.1.
Last edited by Andy2010; December 9th, 2009 at 03:33 PM.
Device(s): Nexus S
Asus Transformer Prime
-------------
HTC Magic
Moto Flipout
HTC Dream
Thanks: 13
Thanked 86 Times in 45 Posts
Quote:
Originally Posted by gnugu
I don't want to bring any bad karma into this, but suppose we will get 1.6 update.
What are we going to do a year from now when 3.1 is available? The whole thing again?
I'm starting to think that getting updates from HTC and leaving Rogers out of it would probably serve us best...
In the end, it will come to this:
Rogers will learn from their mistake, and we will get proper Android support going forward.
OR
Whether or not we get 1.6, Rogers will fail to properly support Android.
If it is the latter, we as consumers must be prepared to take real steps to punish Rogers with our business, or lack there-of. If we are not actually willing to do something in the end, then it is a lot of "sound and fury, signifying little" (to paraphrase the great bard). It's like needing to give your child a consequence when he/she is bad. If there is no meaningful consequence, they only learn that they can continue to do bad things with no fear of reprisal.
As consumers, our options if Rogers refuses to properly support Android are as follows:
1. Do nothing, and nothing changes.
2. Stay with Rogers and root our phones, thus voiding our warranty, but allowing us access to updates. At the end of our contracts we can choose to leave, or not.
3. Root our phones to get the updates we need, and either demand to be released from our contracts, or pay the fee to be released if we can't get out of our contracts. At that point with option 3 it would be helpful to have the opinion of a contact lawyer, either to see if we have grounds to be released from our contracts, or to see if it would satisfy the requirements for a class action suit in Canada.
If enough Android users are willing to take their business from Rogers, they _might_ take notice.
Can anyone get some details on the actual fees to severe the contract? Or if we have grounds to be released from the contracts? Opinion won't do us any good here, we need to know for sure.
Attention Rogers: if you're reading this, maybe you won't care, but we are seriously considering these options. Most Android owners are proud geeks, and we don't give up on these things. We also know how to use this thing called "the internet" to communicate with others, research, and disseminate important information; like that potential Rogers customers should reconsider buying Android phones from Rogers if they aren't going to be supported.
The ECF is the greater of (i) $100 or (ii) $20 per month
remaining in the service agreement, to a maximum of $400 (plus
applicable taxes), and applies for each line in the plan that is
terminated. In connection with your wireless data service, a Data
Early Cancellation Fee (DECF) also applies if, for any reason,
your service is terminated prior to the end of your plan's
commitment term (Data Term). The DECF is the greater of (i) $25
or (ii) $5 per month remaining in the Data Term, to a maximum of
$100 (plus applicable taxes), and applies in addition to the ECF
for termination of your service agreement. If you subscribe to a
plan combining both voice and data services, both the ECF and the
DECF apply.
Last edited by RatTub; December 9th, 2009 at 04:21 PM.
Device(s): Nexus S
Asus Transformer Prime
-------------
HTC Magic
Moto Flipout
HTC Dream
Thanks: 13
Thanked 86 Times in 45 Posts
Quote:
Originally Posted by RatTub
Code:
The ECF is the greater of (i) $100 or (ii) $20 per month
remaining in the service agreement, to a maximum of $400 (plus
applicable taxes), and applies for each line in the plan that is
terminated. In connection with your wireless data service, a Data
Early Cancellation Fee (DECF) also applies if, for any reason,
your service is terminated prior to the end of your plan's
commitment term (Data Term). The DECF is the greater of (i) $25
or (ii) $5 per month remaining in the Data Term, to a maximum of
$100 (plus applicable taxes), and applies in addition to the ECF
for termination of your service agreement. If you subscribe to a
plan combining both voice and data services, both the ECF and the
DECF apply.
So the cost for most of us to get out of our contracts will be $500. To put that in to perspective, for those of us who signed up for a new 3 year contract to get the new android phones, that would be about $2160 over 3 years (based on $30 for voice and $30 for data).
We also need to find out about getting out of our contracts legally without incurring the fee. Does anyone here know a lawyer who might be able to tell us with out paying expensive lawyers fees. ;-)
Device(s): Why can't I su - ? Oops my phone got no root!
Thanks: 0
Thanked 0 Times in 0 Posts
"Our Commitment TO YOU
You can count on Rogers to provide the world's most advance and accessible communications solutions, and leading EDGE content across multi platforms.
Our goal is to bring you the latest technology and services that are designed for you, offer you choice and meet your high expectations."
Hmm.. where's the leading Edge content we suppose to get? Since when our expectation is being met?
Coop, you are brave to get the Eve already. I chickened out. I kept asking questions at the local rogers outlets but the answers, while sufficient, didn't fill me with confidence. I often knew more about Android than the guy behind the counter.
PLUS, I couldn't find any info about the Eve being big in the States. Sucks to depend on that market but I might want some accessories that are slightly similar to all the icrap sold at Best Buy and Chinatown summer markets. I had this issue with the Samsung P2 a number of years ago: lots of accessories for ipod/phones but not much for my media player - and it seems odd to me to buy things solely based on the availability of accessories.
Because this tread has been mostly about HTC and a little about the LG Eve, I have been quiet, but, just to asure you guys, I have emailed LG and got this:
Quote:
"Hello Thank you for contacting LG Customer service. We are here to help provide you with the answers or guidance you need. If you require further assistance please submit a new request or contact customer service at 1-888-542-2623. Unfortunately there is no plan on updating the Android version on this model. Regards LG Canada"
So...I replied to them and haven't recieved a response yet. I want to say that the Eve is an awesome phone. I am having a blast with it, but, just like everyone else, I want the newest versions of software possible to get the newest apps. I am joining the petition and hoping this get resolved for us android users.
Because this tread has been mostly about HTC and a little about the LG Eve, I have been quiet, but, just to asure you guys, I have emailed LG and got this:
So...I replied to them and haven't recieved a response yet. I want to say that the Eve is an awesome phone. I am having a blast with it, but, just like everyone else, I want the newest versions of software possible to get the newest apps. I am joining the petition and hoping this get resolved for us android users.
Wow! A flat out no?? Man that kind of answer just makes my blood boil!! How can you release any kind of hardware and not update it?
Best of luck and I hope you get a better response from LG on this one.
I know that HTC aware about current situation but they want Roger to pay for "branded" version of 1.6. Even more: they are counting on us (customer) for creating enough pressure on Rogers that will make eventually Rogers to pay.
I believe that they are just realizing that they picked the wrong group to hang out to dry.
