This is so frustrating and its definetly not impossible,
Even sense is available for Taiwan users.
Side note : has anyone tried updating to sense using the Taiwan update?
I tried using that update; I even tried by using a fake serial number.
However, there is something that will not allow you to update the Rogers ROM.
(Apparently you can make your sd card into a "goldcard", which will allow this activity.) For further instructions on how to change your sd card to a goldcard, see xda-developers.
I'm hoping Rogers gives us some news this week, because the lack of activity and response from them lately seems a bit discouraging. I hope they're not trying to ignore us and hope that we just go away.
I'm hoping Rogers gives us some news this week, because the lack of activity and response from them lately seems a bit discouraging. I hope they're not trying to ignore us and hope that we just go away.
If you are using Gmail, check your spam, your reply might be in there. There have been a couple of us that have had email from Rogers end up there.
gbd
Thanks GBD, I'll watch my spam for replies. I probably already missed the reply to their contact us form, I clear out the spam fairly often on my Gmail and probably glanced over it.
On a side note, I stopped by a Wind kiosk today and asked the girl working a few questions. They hope to launch Friday or first thing next week. They will not have any Android phone's at launch, but will be getting them. Off-topic but it was mentioned here, so I thought followers might be interested.
Jeff
Last edited by jdodds; December 14th, 2009 at 05:33 PM.
Received an email reply from Therese at the OotP, she will be calling me tomorrow. Another point of view from the OotP to come! Hopefully this one fits with Sherri and Ethan rather then ...... was it Evan that said no go to Andy?
At any rate after she gives me her version of the story, I'll be sure to mention all the other versions and see if she can clarify that. This is all assuming she gets back to me.
Looking forward to hearing what she has to say. Hopefully it's not a script she's reading to you regarding her being unable to speak about updates that may or may not be released
Since Wind got the go-ahead from the Feds, there is the opportunity for Rogers to start to compete on the basis of Service (of which upgrading android would be a prime part).
On the other hand, Rogers might want to start to compete by lowering costs and lowering prices - that would not be good news for Android owners.
If anyone knows or hears how Rogers is planning to compete, i.e. what their strategy is, please let us all know.
As for Wind, their web site seems to suggest that they are looking for input from potential customers. Maybe we should direct them to this thread and suggest that support Android versions above 1.5 might be a good way to pull users away from Rogers. ;-)
Yeah I was wondering about WIND. Will the spectrum they won in the auction support our phones? I've seen lots of suggestions from people there about buying people out of their current contracts etc. Would be nice if WIND is actually going to shake things up in the mobile world here in Canada.
Sorry I have not been posting here in a while guys but I have been busy with...well...life . I am waiting to see what new information develops from this next call from tOotP. I am fed up and in the new year I will be cancelling my services with rogers. I currently have television, Internet and cell service with them. I will definitely be cancelling my Internet with them and going with tecksavy. I guess I will have to go with bell for my television service. I am waiting to see what the shake down is here to see if I can get out of my contact with rogers, and if I can I will start to look for a new cell phone provider. I know I have said it in the past but rogers will no longer be getting my $200 a month.
Congratulations rogers you lost me as a customer no matter what you do now because you simply would not give an answer in a timely fashion. Good job!
Last edited by bunhead; December 15th, 2009 at 10:58 AM.
Reason: corrected embarasing spelling mistake
How about a relentless negative media campaign around Rogers customer handling?
- Here is a list of the top newspapers in Canada
- click on a newspaper
- you should get a list of publishers and top journalists
- Here is a list of TV stations in Canada
- Click on an area
- this will give you a list of TV-stations
- click on a TV station and you should get a list of shows, personalities and reporters.
- List of popular Online Magazine/Blogs???
- BoyGeniusRport
- Please add to list
We need the following:
- Some talking points (please edit as you wish:
. Rogers sell phones with oudated OS/software and label them as ??
. Smartphone are expensive portable computers and requires OS and software upgrades; the same way a desktop/latptop requires updates to OS/Software such as from Windows 2k to WIndowsXP, to Vista, and to Win7 or from Office 2k to OfficeXP to Office2010
. Rogers Refuse to provide customers with straight answers if and when updates may be delivered
. Rogers personnel from the Office of the President) provide contradictory answers to customers.
We need volunteers to contact TV stations, Newspapers, etc. Be ready to be interviewed
Remember journalists/reporters have limited time. They are looking for a story. So Make it short. Make it hot. Make it controversial. Remember your talking points.
Yeah I was wondering about WIND. Will the spectrum they won in the auction support our phones? I've seen lots of suggestions from people there about buying people out of their current contracts etc. Would be nice if WIND is actually going to shake things up in the mobile world here in Canada.
The auction was for the 1700/2100 MHz AWS spectrum. I believe this is what US carriers such as T-Mobile use for their 3G. And since WIND will be 3G only, I assume it will be compatible with US phones.
However, this will be the first Canadian carrier to use this spectrum (since it was just auctioned). Rogers, Telus and Bell all use 850/1900 for GSM and 3G.
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Quote:
Originally Posted by boualem
We need volunteers to contact TV stations, Newspapers, etc. Be ready to be interviewed
Remember journalists/reporters have limited time. They are looking for a story. So Make it short. Make it hot. Make it controversial. Remember your talking points.
Please feel free to add/delete/edit
If you look back through the thread you will see that some of us have already contacted numerous media outlets. The only bites so far have been a cell phone blog, and the personal blog of Jesse Hirsh of the CBC.
Once we have some good content in the FB Group _and_ on GBD's blog, we can try going to these media outlets again as an official "group" with an organized presence, and we can generate more attention to that.
MOST IMPORTANT: No one should be posting anything that is not true, misleading, or which has not yet been corroborated. We want to be taken seriously. At the moment we only know the following to be true:
- Rogers CSRs have been giving conflicting information.
- Some Rogers CSRs have been telling people they can DL the update _now_ from Roger's site and erroneously directing them to the recent bug fix/security patch.
- Sherry (and Ethan) from the Office of the President informed mjschmidt (and another forum member) that Rogers would be receiving the update FROM HTC toward the end of December for testing and evaluation and that we MIGHT get an update in the new year.
- Mary Freeman from the OotP told Andy2010 that it was being tested NOW (this was over a week ago from the date of this post).
- Sherry and Mary can't both be right, so there is confusion in the OotP
We have not yet had confirmation of what Simon told Andy2010, that it was not coming at all.
Last edited by mjschmidt; December 16th, 2009 at 03:33 PM.
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Despite GBD and myself spelling out the facts for them, they continue to say that HTC is skipping 1.6 and not making it for Dream and Magic, and that it's the users responsibility to get updates them selves (by rooting, I suppose!).
I made a long post with all the facts spelled out again. I don't know, I think maybe they are also confusing the Android OS with Sense UI!
Sorry, idiocy and intentional ignorance frustrate the crap out of me.
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Hey my post is in CBC comment
Rogers service has gone from bad to worse. We have a group of android cell phone owners ( HTC dream/magic and LG eve ) are very upset with Rogers for not providing firmware upgrade. So much for Rogers commitment to their customers. If you happen to own one of these hand phone above, feel free to follow us
Despite GBD and myself spelling out the facts for them, they continue to say that HTC is skipping 1.6 and not making it for Dream and Magic, and that it's the users responsibility to get updates them selves (by rooting, I suppose!).
I believe many people just don't understand difference between official ROM and custom ROM.
Official ROM created and supported by carrier or device maker. That mean in case of any problem you have an address you can call and ask for assistance or repair. This ROM is tested to particular hardware and in most cases works pretty good without complications. WE WANT THIS ONE.
Custom ROM created by group of enthusiasts (or even by single person) from open source Android code. This ROM has no warranty, not properly tested, not optimized to particular hardware. Nobody promises to you any update or bug fix. If something doesn't work (WiFi, Bluetooth etc.) nobody can tell you how long you should wait for fix.
You should root your phone and it breaks your warranty.
Update process is not simple as official update. You must have good knowledge about this process. You probably should change SPL (for these who have "Perfect SPL" from latest HTC update) that quite dangerous. If something goes wrong during this process you just brick your device.
You have to remember: bricking your phone doesn't release you from 3-years contract!
So why should I take risk when I signed contract and expect from my providers to support my device?
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Wow! BIG UPDATE (I HOPE)!
I just now (5:20pm) received a phone call from Mr. Brian Szeto from the office of the president of Rogers in response to my email sent to the email address of Mr. Nadir Mohamed on Dec 12. (You can see it here: Rogers Dream 1.6 Update).
He called to tell me that they were beginning an investigation into the whole issue, and that he would call me back hopefully by Thursday. He also gave me his phone number, in case I wanted to call him. he asked that I NOT publish that phone number online, and that apparently he has asked the same thing of one of the other members of this forum who emailed Mr. Mohamed's email address (I know a few of us did). I agreed not to publish the phone number, but said I would be telling you all of the conversation.
Before letting him go, I talked to him for about 5 minutes or so. I said i wanted to make it very clear to him what the problem was. I explained that we want the 1.6 update, that we KNOW it works on the HTC Magic and Dream. We would like 2.0, but we are aware that 2.0 might be somewhat problematic for these phones, but at least we NEED to have 1.6.
I said that while I had not spoken directly with Simon, it was reported i the forum that Simon had seemed confused about exactly how the updates work (and that this confusion seemed to be spread throughout Rogers). I explained very clearly that these phones are not like the old dumb phones, that they are really little computers that need to be updated like a Windows computer to be able to run the latest software. I pointed out that there are NOW apps in the Market Place that can not be used on our phones because we are stuck on 1.5.
I also made it clear that, despite what Simon _might_ have said, that we _don't_ want this update so we can "hack" our phones. I explained that we can hack our phones right now, if we wanted to, and that we want this update so that we DON'T have to hack them, so we can stay within our warranty.
I pointed out not only that they have 2.0 on phones now in the US, but that we were aware that _Telus_ would be carrying the Motorola Milestone with 2.0 in the new year, and that we had spoken to Wind mobile and that we knew that they would at some point be carrying Android phones.
He was very polite and professional, and promised to call me back.
If they were ignoring us, they wouldn't have bothered to call me. I think we are actually being heard there. I believe they are most likely watching this forum thread, as well as the new blog, the FB group, the petition, the Twitter tweets, and they know we are reaching out to the media.
It is very important now that we be very careful not to say anything that is untrue, that we show a little patience now, but maintain our willingness to be a thorn in their side if they continue to string us along or refuse to support our phones. I'm sure it doesn't hurt that he competition from Telus, Bell, and Wind is/are coming!
I just now (5:20pm) received a phone call from Mr. Brian Szeto from the office of the president of Rogers in response to my email sent to the email address of Mr. Nadir Mohamed on Dec 12. (You can see it here: Rogers Dream 1.6 Update).
He called to tell me that they were beginning an investigation into the whole issue, and that he would call me back hopefully by Thursday. He also gave me his phone number, in case I wanted to call him. he asked that I NOT publish that phone number online, and that apparently he has asked the same thing of one of the other members of this forum who emailed Mr. Mohamed's email address (I know a few of us did). I agreed not to publish the phone number, but said I would be telling you all of the conversation.
Before letting him go, I talked to him for about 5 minutes or so. I said i wanted to make it very clear to him what the problem was. I explained that we want the 1.6 update, that we KNOW it works on the HTC Magic and Dream. We would like 2.0, but we are aware that 2.0 might be somewhat problematic for these phones, but at least we NEED to have 1.6.
I said that while I had not spoken directly with Simon, it was reported i the forum that Simon had seemed confused about exactly how the updates work (and that this confusion seemed to be spread throughout Rogers). I explained very clearly that these phones are not like the old dumb phones, that they are really little computers that need to be updated like a Windows computer to be able to run the latest software. I pointed out that there are NOW apps in the Market Place that can not be used on our phones because we are stuck on 1.5.
I also made it clear that, despite what Simon _might_ have said, that we _don't_ want this update so we can "hack" our phones. I explained that we can hack our phones right now, if we wanted to, and that we want this update so that we DON'T have to hack them, so we can stay within our warranty.
I pointed out not only that they have 2.0 on phones now in the US, but that we were aware that _Telus_ would be carrying the Motorola Milestone with 2.0 in the new year, and that we had spoken to Wind mobile and that we knew that they would at some point be carrying Android phones.
He was very polite and professional, and promised to call me back.
If they were ignoring us, they wouldn't have bothered to call me. I think we are actually being heard there. I believe they are most likely watching this forum thread, as well as the new blog, the FB group, the petition, the Twitter tweets, and they know we are reaching out to the media.
It is very important now that we be very careful not to say anything that is untrue, that we show a little patience now, but maintain our willingness to be a thorn in their side if they continue to string us along or refuse to support our phones. I'm sure it doesn't hurt that he competition from Telus, Bell, and Wind is/are coming!
That sounds promising mjschmidt. keep us posted on your progress as I am sure you will.
Nothing yet on my side from Therese, I have tried calling the direct line that she gave me via email, but her VM says Monday December 14th so I suspect she hasn't come in today for some reason or another. I will keep trying to get another point of view.
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Quote:
Originally Posted by jdodds
That sounds promising mjschmidt. keep us posted on your progress as I am sure you will.
Nothing yet on my side from Therese, I have tried calling the direct line that she gave me via email, but her VM says Monday December 14th so I suspect she hasn't come in today for some reason or another. I will keep trying to get another point of view.
Don't have high hope yet until we hear something from them
Last edited by Andy2010; December 15th, 2009 at 05:52 PM.
I just read on Androidandme that T-mobile is starting to allow direct billing for the Android Market but this only works for 1.6 and up. This would resolve the no Google checkout issue in Canada and allow us to get paid apps and be billed by Rogers. Does this give Rogers incentive to update? Does anyone know if they would get a take when someone buys a paid app?
Last edited by Akkuzo; December 15th, 2009 at 06:50 PM.
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@Akkuzo: I could have sworn that I read somewhere very recently that Canada would finally get access to paid apps once the Milestone makes it to Telus.
The paid apps thing is a Google issue, not a Rogers one, and there is no reason we can't access paid apps in 1.5, so even if we don't get 1.6, it may just be a matter of Google turning on the taps once the Milestone is released by Telus. I will see if I can find the article.
The paid apps thing is a Google issue, not a Rogers one, and there is no reason we can't access paid apps in 1.5, so even if we don't get 1.6, it may just be a matter of Google turning on the taps once the Milestone is released by Telus. I will see if I can find the article.
Correct me if I'm wrong but the issue is that there's no Google Checkout(web or android based) in canada. That's an issue that doesn't seem like it's going to be resolved anytime in the near future. If the Milestone is getting paid apps it would have to be through direct billing which can only be done on 1.6+.
Last edited by Akkuzo; December 15th, 2009 at 07:33 PM.
Correct me if I'm wrong but the issue is that there's no google checkout in canada. That's an issue that doesn't seem like it's going to be resolved anytime in the near future. If the Milestone is getting paid apps it would have to be through direct billing which can only be done on 1.6+.
You can go right now and set up a CANADIAN Google checkout account, I have one.
I just now (5:20pm) received a phone call from Mr. Brian Szeto from the office of the president of Rogers in response to my email sent to the email address of Mr. Nadir Mohamed on Dec 12. (You can see it here: Rogers Dream 1.6 Update).
<snip>!
At least they bother replying to you, me nothing. Hopefully you will get some useful information out of them. Keep up the good work.
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Quote:
Originally Posted by Akkuzo
Correct me if I'm wrong but the issue is that there's no Google Checkout(web or android based) in canada. That's an issue that doesn't seem like it's going to be resolved anytime in the near future. If the Milestone is getting paid apps it would have to be through direct billing which can only be done on 1.6+.
As I understand it you don't have to have direct billing to be able to buy apps, it's just a matter of Google "turning it on" for each country. Possibly they have been negotiating with governments and carriers.
You can go right now and set up a CANADIAN Google checkout account, I have one.
Yes, sorry, you can use google checkout in Canada as a consumer, but not as a merchant. It was my understanding that this is why Google doesn't sell apps in Canada. Perhaps I'm incorrect but either way, this is getting off topic, the original question was if direct billing on apps would give Rogers an incentive to upgrade.
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Quote:
Originally Posted by Akkuzo
Yes, sorry, you can use google checkout in Canada as a consumer, but not as a merchant. It was my understanding that this is why Google doesn't sell apps in Canada. Perhaps I'm incorrect but either way, this is getting off topic, the original question was if direct billing on apps would give Rogers an incentive to upgrade.
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Quote:
Originally Posted by Akkuzo
Yes, sorry, you can use google checkout in Canada as a consumer, but not as a merchant. It was my understanding that this is why Google doesn't sell apps in Canada. Perhaps I'm incorrect but either way, this is getting off topic, the original question was if direct billing on apps would give Rogers an incentive to upgrade.
I just signed up as an excited and BRAND NEW (yesterday) owner of an HTC Dream which, please correct me if I am wrong, is now at least 3 years old in the U.S.
I have spent approximately 4 hours reading every single post in considerable detail. For those of you involved from the start, I salute you!!! Great work! As I read I found myself getting more and more frustrated after being sold this "soon to be if not already" obsolete unit. It's Open Source and Linux based aura helped me to choose it over the ego inflated iPhone and I started questioning my decision as soon as I brought it home and hit the 'net. I love to "Frankenstein" any technology that I come in contact with, but my phone is my work and therefore my sustenance, so I am hesitant to root it, just yet.
I've seen this forum lose some steam over the past few days and I hope that it is simply the holidays as the pressure needs to stay strong regardless of the promising letter. I have bookmarked this forum and will continue to watch it!
I've signed a couple of the petitions and am planning to write a letter should the latest response turn out to be BS as many of the former have.
For Rogers information: I have wanted an iPhone since well before they were available in Canada. After reading about the Android phones, I thought that the "Open-ness" of it might make it a better choice. Please don't prove me wrong!
Good luck to us all!
Last edited by djshag; December 16th, 2009 at 02:01 AM.
"I explained that we want the 1.6 update, that we KNOW it works on the HTC Magic and Dream. We would like 2.0, but we are aware that 2.0 might be somewhat problematic for these phones, but at least we NEED to have 1.6."
Petition Signed
Rogers Forum posted to When will Rogers update Android phones to ver 1.6
News story on my home page
Twitter update about the story
Consumers need to stand up for fair market practices. Rogers has the opportunity to demonstrate good corporate governance by doing the right thing. Time is running out.
Petition Signed
Rogers Forum posted to When will Rogers update Android phones to ver 1.6
News story on my home page
Twitter update about the story
Consumers need to stand up for fair market practices. Rogers has the opportunity to demonstrate good corporate governance by doing the right thing. Time is running out.
I've started trying different Google combinations for Rogers, 1.6, HTC, Dream, etc.... Every hit that I get that is a forum or any other place that I can post I'm leaving a message about our quest, and supplying a link back to here, Facebook, Blog and Petition.
I only have so much time to do this though, so it would be a great help if some other members could be doing the same. The more that we get our message out there, the better.
So how about it guys, lets all step up to the plate to make sure that every body in Canada who goggles about the Android phones knows what's going on.
gbd
Last edited by GreatBigDog; December 16th, 2009 at 08:40 AM.
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Quote:
Originally Posted by linnstar
Any thought's on the best ROM upgrade for the Magic since there or
several out there. Like everyone else giving up on rogers
A quick search of these forums should find what you're looking for. We're tying to keep this thread on topic for updates regarding our ongoing difficulties getting the OS updates from Rogers. :-)
