yycken

Are you going through customer care or the office of the prez? I'd suggest the later.


Before I was aware of the issues with the dream I was hell bent on having a physical keyboard. I've always used blackberries and didn't like the thought of a touch device. However, after having my magic for a few days I don't miss having an actual keyboard and am typing almost as fast on the screen.

Icefaery

I just wanted to say a thank you to mary. We know you are helping us, and none of this mess is your fault, we really do appreciate you but this is so frustrating.

Icefaery

I know i will get used tho that so i am pushing forward, especially today. i charged my phone last evening fully, battery drained just sitting with no data running no gps, no ccalls, nothing. set my alarm and went to bed. my phone was dead when i woke up. my husband woke me up asking why my alarm didn't go off. was great before the 911....again i am screwed.
calling back today as i can't wait for the program, this isn't fair at all. I need a fully functional phone NOW.

mjschmidt

Widgets can drain a lot of battery power, and as long as your data is turned on there will also be a trickle of data in the background.

APNdroid will allow you to turn your data on and off (by appending the APNs with some text): APNdroid v2.0.0 Application for Android | Tools

I leave my data turned off until i need to use it. Also keep WiFi off until I need it. I use no widgets that will be trying to transfer data all the time.

yes, it's annoying to have to give up this functionality, but until they design newer batteries that are more powerful, that is the reality.

__________________
Twitter: http://twitter.com/mjsoctober

Icefaery

and that is exactly how i work too all data off no widget set. I learned that in the first week.
Ok.... update.....I called rogers got tech support....911 blasted my phone basically. (they still deny this thread has any fact LMAO) but for now they are sending me out a new Dream, then they said in one week call back for magic. I said seems kinda stupid to send me two phones. (oh and yes we have to return the old phones within 15 days of getting new ones or we are charged) but everyone, the dream replacement is coming.... or so he said.... quickly.... and I was promised the new magic asap!! I was denyed the change over to an i phone or black berry as it is htc replacing all these phones and i guess it will be affecting 65000 customers! so okay i get a new dream in the mean time then the magic. lets see if this happens!

muckster

So after many months of enduring the wait to have my Dream firmware upgrade, I discover it will never come! I originally bought the Dream for the full hard qwerty, and Rogers was touting the Dream as the second coming!
This phone has never been worthy of its name as it has been buggy from day one.
So, a few days ago I stumble on this forum and threads suggesting Rogers will 'swap out' our Dreams for the Magic.
Well, does the Magic have a hard qwerty???? NO!

So I contact my Rogers rep by phone last evening, to ask about this swap, and he informs me that "yes, they have been doing this for their Dream customers.." BUT...the offer is "on hold for a few weeks, while Rogers re-evaluates" This is the news I get after spending HOURS yesterday getting my 'forced upgrade' to work, and now have a 'smart phone' with no internet access!

I'm 7 months into a 3 year journey that looks more like a nightmare!

I would suggest that Rogers take a hard look at whom they have in management making their decisions, as it appears they are the epitome of incompetence.

So, here I am, attempting to carry on with business and life, holding a weighty brick-like object that is more or less useless, while I await Rogers
next boneheaded decision!

DREAM INDEED

cmetaphor

+1. Anger doesn't begin to describe it. Our fancy "smartphone" is now equivalent to a shitty $20 text-and-go P.O.S.

KyleB

Icefaery, thanks for the update. So, is Rogers saying they will just replace your Dream phone because it's defective, or are they now saying that a Dream replacement is on the way for all of us? I don't think it's fair that we now can't get the replacement. Hmm, I'm sensing mine is defective too and I need a replacement.... Great, so we are being pushed to find ways around their handling of this dream disaster! I would really like to hear that they are stepping up to the plate with a better plan for us going forward. The magic swap sounded great but I guess only those who acted quickly got it.

yycken

For future reference, if a phone company is giving anything away for free* jump on it as soon as humanly possible. I might have been a great idea put together by product marketing or client retention but the minute their finance weasels catch wind of the program it will be under immediate scrutiny and likely pulled.

*and yes the Magic upgrade was for all intensive purposes free even if you had to extend your contract by a few months

KyleB

Agreed. Too bad I only found this site two days go and found out about the offer.

Icefaery

CALL TODAY THE EXCHANGE WAS SUPPOSED TO ONLY BE FROM 12TH TO 26TH.. PROBABLY WILL BE EXTENDED BUT CALL TODAY!

They are giving mme a new dream cause i need a functioning phone (because it is defective now) not for everyone, just my situation. call if you are in the same boat, then they will give me the magic when the swap opens back up..... i am laying money on the fact that htc needs to make more. LOL I will patiently wait now but i will call in a week like he told me

Last edited by Icefaery; January 26th, 2010 at 10:55 AM.

mvidberg

I called last night about doing the Dream to Magic upgrade but was told it was on hold as well. Hopefully they kept a note on my account or something that I had requested it so when (if) it comes back I am still elligible for it (I think I saw somewhere before that the upgrade offer only went until the 26th of jan).

cmetaphor

IF the eligability for upgrade "expires" then Rogers is going to have even more problems on their hands. Not everyone gets online to forums like these to find out about the program you know.. and i highly doubt the CSRs are suggesting changing phones if you don't mention it first either. I, for one, gave up trying to call rogers yesterday after about an hour on hold. So there will be no "note" or service tag to my name (their online support is down as well, big surprise).

Icefaery

i called tech support for my track # this morning and they were closed due to unforseen circumstances. great........none of the other depts could see the order. hmmmmmm time will tell, screwed again?

mjschmidt

Before you were told they were closed, did you tell them it was about the magic? Try calling back and just telling them it's about tracking "a phone" that you ordered and ask them to look in your account.

If they knew you were calling about the Magic, they might have been pretending? ;-)

Icefaery

Never mentioned the magic, just that i wanted the track code for my new dream. was on hold for 10 min then reverted to a recording saying they were closed

*edit* called for tracking number this morning (now) and i guess my order is some big secret cause nobody can find out any track number, one department can see the order but not the # and the next can't see anything at all. The last guy i got was rude and ignorant. (i am trying to be calm and nice and understanding on the phone so i can just get this all over with.) He said that the order is processed but has no idea when it will be shipped. (this is the duplicate dream NOT the magic swap) they might know more tomorrow. **bangs head hard against monitor** update to Magic, One rep in Blackberry repair said Rogers is expecting Magic delivery from htc today. but that it will still be a while before the swap comes up again. **Sighs**......... thanks again all of you. At least i can vent and update what i know here... to you all.

Last edited by Icefaery; January 28th, 2010 at 10:31 AM. Reason: update

Icefaery

Ok I am almost ready to give up. I spent 2 solid hours on hold with Rogers tonight. Only to find out that I have been lied to by multiple departments all week. The only reason I found out was I had a nice girl say to me after I said I think I am being lied to...." I think you are too"
I was then transfered to tech support yet again where they said they have no order for me. I have a supposed schedualed call coming at 9am from the "office of the President". I can't believe that a company can lie and manipulate as much as this. And this is only to get a new bloody dream. ..................:c onfused:

RogersMary

hi Icefaery - OOP (Office of the President) should be able to help you out. But, I just sent you a PM for more information so I can see if there's anything I have that might help.

Regardless, let me know how it goes with OOP.

Okay?
-Mary

Icefaery

Finally satisfaction, the oop helped wonderfully smoothly and to my complete satisfaction. They delt with my problem quickly once i got to them and I now have no complaints. I recommend getting the help from them if not handled well by anyone else! Thanks mary!! Thanks OOP and you have retained me as a customer.

Last edited by Icefaery; January 29th, 2010 at 10:40 AM. Reason: spelling

MoreYummy

so you have a new dream and working fine?

who is the OOP ?

mjschmidt

OOP = OotP = Office of the President

MoreYummy

What is this person do? and its rank

RogersMary

Glad to hear that worked out to your satisfaction :-) Just a note to all, there is no direct line to OOP (OOtP). Customer Care or Technical Support should always be your first steps in addressing an issue.

... and for those of you who are new to the thread, I don't replace existing support channels but I'm happy to jump in to help where I can.

Thanks!
Mary

XBrav

Mary,

Every rep I have spoken to is giving me the runaround on the Dream > Magic situation. All I want to know is if the program is guaranteed to be offered again in the near future (obviously once this 911 issue is fully resolved).

Icefaery

I did get a new phone, don't have it yet, and I will be working fine. I will post when I recieve it.