puleen

Further to comments from @litui, I've fired off an email to Sheryl in the hopes that I can get some answers on how users can report bugs to LG. We all know Rogers, doesn't give a shit because their stand will be that it is a device problem and should be handled by the manufacturer, in this case LG.

Let's see what Sheryl suggests and I'll keep you guys updated on it!


Cheers!

__________________
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Andy2010

It's good to see LG is going to upgrade the firmware to 1.6 but I don't know if that will fix the issues of the current hardware have. Biggest issue is the phone freezes frequently, in my case 2 to 3 times a day. 2nd biggest issue is battery drainage. Fully charged in the morning and by afternoon, it's completely done with data and wifi turned off.

morrise18

Is it really that bad? Is it in constant use for that half-day? I am getting one sent to me in a few days so I can't try it with mine, but i would've thought it would have been better than that? My old Motorola RAZ last about 5 or 6 days with a single charge and it's battery is over 3 years old.

Awesome news about the update, wonder how that will work though, will they trust the end user to do the update or will we have to ship them back to them?

Andy2010

No constant use. Infact it's idling. This is my second unit and it's doing the same thing. I've done anything i can to save the battery power. Previously i owned a dream, so i know droid menu inside out. It's definitely hardware problem.

morrise18

Haven't heard anyone else saying it is that bad, but if you've had two and they were both like that...

GreatBigDog

Android 1.6 is supposed to have much battery management. I know the dream running cyanogen Rom at 1.6 is much better than the stock 1.5.

Palantir

will do...

Alexi

I don't know what's going on with your battery...

I've been running my Eve for a few months and I get about 2 full days on a battery charge. (It usually finally goes down around 8pm on day 2) -- and that's with it polling for email and facebook periodically (and me looking at those emails and FB posts, and often doing quick lookups on the weather network and whatnot) and WiFi on when I'm at home.

I wouldn't normally comment on someone else's battery profile, since it's all about usage, but if you're finding that you're losing power to that extent on standby, then I *would* argue that there's something wrong.

morrise18

Well I hope mine, when i get it tomorrow, lasts two days not 4 hours!

I got a response from LG Canada as well it basically said spring will have a 1.6 upgrade and that it could be done on Roger's and Lg's websites.

Last edited by morrise18; February 3rd, 2010 at 03:24 PM. Reason: shouldn't have email

fugdup

nevermind

Last edited by fugdup; February 17th, 2010 at 04:18 PM. Reason: bad post

puleen

Here is another site which shows more info about LG Eve product. Nothing on there about Android update.

The LG GW620 Smartphone

I have sent off an email to Jet Chang who is listed on there as media contact.

Cheers!

fugdup

I know its not the update we want, but LG has updated the firmware from V10c to 10f. If you go to the LG Canada website and goto the service part of the Eve, there is a drivers download section where you can get the newest drivers for the Eve and also the software that allows you to update the firmware. I have done it already and haven't really found that much of a difference other than the space bar button while texting works a lot better.

muddled

Hey! thanks for the heads-up about the firmware upgrade... that space-key problem was driving me to madness!

Could you post the specific URL for the page where you found the update? I keep getting redirected back to a 'don't we have cool products' page every time I try to navigate around the LG website to find their service section (holy cow, that's gotta be one of the most frustrating sites I have ever had the misfortune to visit!)

Cheers!

fugdup

Try this. LG Product Support for GW620R

If it doesn't work, just goto the LG canada site and start with the support page, then under phones and pick the eve and it should take you right to this site. Just fair warning it took me a bit to install this. Make sure your SD card is taken out and while in the LG software you have to goto the options tab and change the country to canada, then don't try the updating option, use the recovery option and you'll have to type in your SN and it will open a new software window. It will take 30mins approx but so far it fixes the space bar issue, nothing with battery life or anything else that I have noticed.

Good luck all.

Palantir

For those that want the Windows 7 procedure for the firmware here it is;
Firmware update:

Install LG Modem driver package for the first time (LGUSBModemDriver_WHQL_ML_Ver_4.9.7_All_Win7.exe)
Install LG Mobile Update Software for the first time (B2CAppSetup.exe)

unplug USB cable
Unmount SD Card
Dial 3845#*620# to activate hidden menus
Select Modem Settings
turn QCRIL/Android Log On

Plug USB Cable
Wait for driver installs

Launch LG Mobile Update program
Follow instructions
Wait for process to complete, phone will reboot

Unplug USB
install SD card

Done on iMAC 24 running Windows 7

Last edited by Palantir; March 1st, 2010 at 06:39 AM.

muddled

Hey Palantir,

Those instructions worked perfectly for Windows 7, and my space bar problem is now fixed!

THANK YOU THANK YOU THANK YOU!!

jscrimshaw

Hey Guys...

I tried to do the update on my XP machine and got an error after it finished the update software download so I tried it on my Windows 7 machine and whenever I click on update phone, the software askes me to disconnect the the phone to install the drivers.. After reinstalling the drivers and the software asking me to connect my phone, I click on the update button and I asked to disconnect my phone to install the drivers again.. Just going around and round.. Oh well

Palantir

Did you turn the USB debug mode?

puleen

Received an email from Sheryl Davey from High Road communications the PR firm representing LG Canada.

There is a maintenance release for the Eve which can be downloaded from LG Product Support for GW620R. Note this is not the actual Android 1.6 update. The actual Android 1.6 update from her email is coming in Spring.

I've asked her to provide an actual date for when customers can expect the 1.6 update. Moreover, I've asked the following:

c4cho

1. Debug mode in your LG eve is to keep it ON for developer
2. Try to use XP for the installation as there is less protection
3. In XP installation, disregarding the 2nd-restart-request and see if the program actually activated in the back screen; then press the related button to update your LG

4. for speed-up your LG eve, your better remove your POP mail and download K-9 mail from the market - However, you must set the pull time at least 30 min (or even 1 or 2 hours) for power saving. (please use K-9 version 2.4 from the market only - other later verisons from the google project site are having bugs)

Last edited by c4cho; March 9th, 2010 at 03:47 PM.

c4cho

Pushing LG Canada is correct.
I personally do not believe Rogers would invest on particular cell phone at all.

Please keep up your good work.

Torontonian

What's with all the talk about removing your SD card and enterig debuging mode? I installed the update 2 weeks ago without any problems whatsoever. I did not have to remove my SD card or anything. It took 26 minutes to update.

The spacebar problem is fixed so are the ultra-sensitive home and back keys. The battery seems to last a bit longer for me. The Facebook app was updated to the latest version. The unmounting SD card problem is also fixed.

I still cannot find a changelog anywhere.

cezegg

Do you guys think it'd be worth it to spring for the eve?
I have a hardware upgrade due on monday, and my phone is acting up, so I'd like a new one a.s.a.p.
Sorry for the quick derail. I'm just curious... It just seems like you have to fight just to get something that the service provider, and manufacturer should be providing to the consumer...

Is everyone going to push for a 2.0/2.1 update as well?
Is there anything that I'd be able to do to help push any upgrades?

P.s, I'm new to the forum, been lurking here for quite a while... It's very informative!
I'm looking forward to learning stuff from everyone here!

Brendanmurphy

IMO stay clear of the eve. Wait for the X10 or the asus. Maybe you can find another phone to use till then but stay clear of the eve. Chances are its stuck at 1.5.

__________________
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cezegg

I don't want to exactly shell out 200 for the X10, but it would be an awesome phone to own.. I haven't heard anything about the asus.

Rogersmary says that the eve is being upgraded to 1.6 on the rogers site on a few of the reviews for the phone... and I kinda can't wait. (impatience mainly. )

Brendanmurphy

1.6 is still ancient thow and chances are it wont move past that. Atleast with the X10 you get 1.6 and it will be updated to 2.* or with the asus it ships with 2.0. Don't get stuck with an ancient os.

britbloke

The X10 and Eve are 2 very different phones, and are priced differently because of this. You can't simply dismiss the Eve because the X10 is coming out soon. There will be a big price difference between the 2 and it's always been true that the Eve is a great entry level Android phone, whereas the X10 is aimed at a much target market.

IMO, the Eve would be a good phone to get now. The hardware keyboard is excellent, one of the best you can get, even compared to the Milestone. The Eve WILL get the 1.6 update which doesn't impose many restrictions but does give a nice update over 1.5, especially when you use the Marketplace app.

puleen

This change log thing seems to be an issue with not just LG but with HTC also. And when we met with Rogers, we told them about it.

I'll follow up with Cheryl from LG to see if she can provide a list of changes for the maintenance release for the LG.

Glad to hear that some of the issues seem to be fixed. Were you having issues with the screen freeze? If so, was that fixed as well?

Torontonian

Thank you for all of your efforts on behalf of the Rogers Android community.
I have not experienced this screen freeze but did have the entire device freeze up several times. The only remedy was to remove the battery. Since the update, these occurrences have reduced significantly.

puleen

For anyone wanting to jump to the LG Eve, I would strongly suggest not to. Personally, the benefit of getting a device which only has a upgrade roadmap (agreed to) up to 1.6 is pointless. Any product, in my opinion, shipping with 1.6 is pointless when 2.1 has been out and implemented in several phones.

Having said that, although the X10 is going to be released with 1.6 and has "somewhat confirmed" plans from Sony yo upgrade to 2.1, I am really skeptical about what these PR/Marketing folks say. I'll believe it when I see it.

Having said that (again!), having played with the Acer Liquid for mere few minutes, first hand experience I found it clunky and oddly shaped. It felt more like a heavy kit kat bar then anything else.

Just giving you my opinion. Of course, if you really ask me I would say shell out the $600 and get the Nexus One, the long-term benefits will outweigh the short-term savings of a subsidized phone.

But given that not everyone can afford a Nexus One (technically if you can afford getting locked into a 3-year contract, you should be able to afford a Nexus One!), my recommendation would be to get the X10 and hope that it really does get updated to 2.1. The X10 is a sleek little device, I may just go out and buy one out right from Rogers.

Torontonian

My number one issue with the Nexus One is the lack of physical keyboard. I hate touch-only phones. The device looks like a larger version of the original HTC Touch...nothing special in the looks department. I am waiting for a nice 2.1 with a keyboard...I do not know of any yet. Apparently only TWO phones are shipping right now with 2.x.

eskae

Does anyone know if the update still works? I did tried it today and I got nothing.

On the LGMobile Support Tool it says Model: GW620R Version: V10C

Everything looks good so far but when it gets to the ANALYSIS part, I have to close it because it says "Software update is not supported for this model"

Help?

Last edited by eskae; April 1st, 2010 at 01:04 AM. Reason: Figured out how to install everything.. but now update is gone?

c4cho

Hello,
I was out of town.... a bit late to respond
In this case, you can do the following
1. Reinstall the driver based on your provider at the bottom of the page. For example, ROGERS.
2. DO NOT turn on DEBUG mode, which prevents model recognition. (Leave if OFF)
3. If you experience "Looping" problem that the software re-install itself again and again, you may disregard the installation during the 2nd attempt (do not touch it / no further action with it) and find the core sync program and update your phone.
4. If you are using Vista or Window 7, you need to bypass all security barriers before having it install

Hope it help
c4cho

eskae

Why does this keep happening to me??

So I did what you said and it finally works.. I got to download the update and now it goes right to the UPDATE stage. HOWEVER... it doesn't go past 4%!!! Of course it says "do not disconnect the USB cable and battery from your phone". It says this update should take only 10 minutes.

It was taking way more than 10 minutes then the instructions changed and said that there was a problem with connecting my PC with the phone. It told me to take out the cable, remove the battery, then put the battery back in, then connect it to my computer, turn my phone on and press "Restart".

This is the second attempt and it is still stuck at 4%..

Am I the only one dealing with this misfortune???!!
And I'm slightly panicking inside because I DO NOT want to screw my phone up..

britbloke

Have you tried using a different computer. I've had problems using my Win 7 64 bit and the LG updater, but tried again on my Win7 32bit and it worked first time.

c4cho

Hello,
Nothing about luck in this case
In my experience updating PDA phones, such as iPHONE, Android and BB, the time frame (system update) is about 30 to 90 min.
Please disregard 10 min suggestion.
In this case, because it was installed 4% and terminated, the system might not be able to go forward again.

Please try again for 45 min
If necessary with no option, you may reset the phone system.

Also, you may call your provider for replacement (with any physical reason you pick)

Hope it helps

Last edited by c4cho; April 6th, 2010 at 09:48 AM.

Brendanmurphy

.....?

It Does not take 30 - 45 minutes to update the software on android. 10 Minutes at the most. If the update started an then terminated chances are the phone is bricked. Put it into Bootloader mode and try to flash the update again. If it doesn't work its bricked call rogers

c4cho

Hello,
I am suggesting based on my actual experience. I tested this software with all existing systems, XP, Vista and w7. Obviously, LG update software has so many bugs

The timing is including BACKUP and LOADING as a whole.

For framework update, it is based on the process speed of your computer. In the case of XP, single core, it will take much longer than Vista with dual core or w7 with x4 cores.

In the example of iphone and itunes, it took me 45 minutes with one of my XP, single core, AMD.

Sounds like the phone is still up on running....
I only respond for helping other; nothing else.

Hope it helps

Last edited by c4cho; April 7th, 2010 at 12:37 PM.

Brendanmurphy

Okay i can promise you that 90% of the people on these forums don't own machines that slow as their main computer. Most people here are Technophiles and geeks including myself.

c4cho

In this case, XP is the best solution.

For different senerios, I have 3 versions of windows with different laptops and desktops.
By the way, please also be aware that laptop is far slower than desktop in all cases.

Note: I personally use XP, x1 core for all peripherial updates and leave the x4 cores, 16g mem, 2t as a mini server, P2P while my x2 cores is good for Unix

Thanks,

Last edited by c4cho; April 7th, 2010 at 12:46 PM.

jscrimshaw

Anyone hear anything new about the update to 1.6.. I'm thinking not but it was worth a try.

grimlock1234

I am attempting to run the updater on my XP box and after I have installed the USB driver successfully (as far as I can tell), I can never manage to start updating. It always says that the phone is disconnected (whether I have the SD card in or not, whether I mounted the drive from the phone or not). When I tried to read phone info, it says "Port(or device) not found".

Any ideas?

abundantmind

Hi~

Jeez, I wish I'd read this forum before buying the Korean version of the LG Eve (here it's the KH-5200...catchy name, eh?).

Basically, I bought the Android because it's a WiFi phone, and the college campus where I work is all WiFied out.

After signing the 2yr contract / installment plan, I discover the WiFi will NOT work on my campus, because the firmware does not provide WPA Enterprise WiFi support. Of course, my campus is all WPA Enterprise...not WEP or WPA Personal.

Any chance I can upgrade the FW myself?

am

Silvertag

Not for now i believe.. there is some effort into having 2.0 on it.

http://forum.xda-developers.com/showthread.php?t=585784

Palantir

This is where the iPhone and Blackberry still beats the crap out of Android!!!

jscrimshaw

Looks like LG and Rogers may have forgotten about their Eve owners... Have not heard anything about the 1.6 update from anyone... Hey @RogersMary... Whats the hold up

tony378

It's summer now, isn't it? Where is the 1.6 update? LG jump to the 2.2 and forgot the 1.6?????

britbloke

LG has just officially released the Korean 1.6 update, so Rogers can't be too far behind.

eskae

I wish they were taking this long only because they are working hard at releasing 2.0 or greater for the Lg EVE, instead of the 1.6 they announced. Twitter for Android won't even work on 1.6! Thumbs down.

naschmid

So, @RogersMary just informed me that LG has told them that they'll be receiving the update in Early September.

Not happy about that one. Have asked whether this is going to be 1.6 or higher. Waiting to hear back from them.

I do hope that if it's going to be that long that it's something higher than 1.6. Seems like a long time to wait for an upgrade IMO.

By the way, first post on here. Have been reading with interest but never had reason to post until now.