Go Back   Android Forums > Android Carriers > Rogers

New Forums: Nexus 6 | Nexus Player | Nexus 9
test: Reply
 
LinkBack Thread Tools
Old January 24th, 2010, 09:55 AM   #1 (permalink)
Senior Member
Thread Author (OP)
 
mjschmidt's Avatar
 
Join Date: Jun 2009
Location: In my house.
Posts: 1,272
 
Device(s): Nexus 4, Nexus S, Asus Transformer Prime, HTC Magic, Moto Flipout, HTC Dream
Carrier: Not Provided

Thanks: 18
Thanked 114 Times in 62 Posts
Default Rogers 911/Sense UI Update: Post your problems here

We already know about the awesome stuff that comes with this update, like Sense UI, faster, slicker, stronger, etc. (For the record, I have NOT installed the update yet).

In this thread, please post any problems you've had with the phone _after_ updating. NOT problems you had doing the update, but phone behaviour after the update was done. ie. Force Closes, reboots, strange behaviour.

For example, some of the following has already been reported elsewhere:

- Fido customers report their phones now constantly say they are roaming (data I believe)
- Some people report various FCs and spontaneous reboots
- One person says he was unable to delete icons from the home screen (including Rogers icons)... has anyone else encountered this?

Please try to be as detailed as possible so we can determine if there are any bugs specific to this update, as opposed to bugs with apps you have installed.

Advertisements
__________________
Twitter: http://twitter.com/mjsoctober

Google+
mjschmidt is offline  
Reply With Quote
sponsored links
Old January 24th, 2010, 10:05 AM   #2 (permalink)
Junior Member
 
Join Date: Dec 2009
Posts: 28
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

I am gettin a lot of main os force closes it just keeps poping up doesn't go away until u restart. It randomly pops up when u open up programs or when its in power save
4runnerguy is offline  
Reply With Quote
Old January 24th, 2010, 10:17 AM   #3 (permalink)
Member
 
Brendanmurphy's Avatar
 
Join Date: Nov 2009
Location: Richmond Hill, ON
Posts: 403
 
Device(s): Main : Samsung Captivate Backup: Motorola Milestone, Motorola Charm
Carrier: Not Provided

Thanks: 9
Thanked 16 Times in 13 Posts
Default

It runs as slick as butter. Even better then before the update
Brendanmurphy is offline  
Reply With Quote
Old January 24th, 2010, 10:36 AM   #4 (permalink)
Member
 
yycken's Avatar
 
Join Date: Jan 2010
Posts: 105
 
Device(s): HTC Dream w/cyanogen 4.1.13, HTC Magic with post 911 patch running flawlessly
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

Rogers needs to contact google to make them aware of the changes to the profile with the new Sense UI as thats whats caused some applications to no longer be available in the marketplace.
yycken is offline  
Reply With Quote
Old January 24th, 2010, 10:36 AM   #5 (permalink)
Member
 
GreatBigDog's Avatar
 
Join Date: Dec 2009
Location: Summerside, PE
Posts: 495
 
Device(s): HTC Dream HTC Magic+ SE Xperia X10
Carrier: Not Provided

Thanks: 3
Thanked 46 Times in 31 Posts
Default

Two issues for me.

1. Many of the pictures on my SD can no longer be opened. I tried replacing the jpg fom the originals on my PC but they still won't load. The ones that I took with the camera on the phone are working ok. I have tweetwd @rogersmary asking if there is some aort of size limit to the jpg files to work wither the gallery. Astro has no problems opening the same files.

** update **
I guess the pictures have to be directly in the "DCIM/100MEDIA" folder. I can open them now with the default viewer.

2. I used the end all function of advanced task manager and I ended getting continious force close errors afterwards. I ended up having to reboot the phone. To be fair though, it was the first time I use the feature on the magic. Used it many times on dream without any problems.

** update **
Tried it again just in case it was a fluke problem, seamed to be OK for awhile then when I pluged phone into USB I started getting continuous "Force Close" errors. Had to reboot again.

** UPDATE 2 **
Put an exclude on "HTC checkin service" and all is good now. I'm not sure why this should be running as an app.
GreatBigDog is offline  
Last edited by GreatBigDog; January 24th, 2010 at 03:41 PM.
Reply With Quote
Old January 24th, 2010, 12:49 PM   #6 (permalink)
Member
 
yycken's Avatar
 
Join Date: Jan 2010
Posts: 105
 
Device(s): HTC Dream w/cyanogen 4.1.13, HTC Magic with post 911 patch running flawlessly
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

For anyone who's found that there are apps no longer available in the marketplace after the upgrade here is what I received from a developer:


Quote:
You can pass along that applications in the market that are compatible with your phone and have the "Copy Protection" flag set by the developer in the market are not able to be seen on the market or downloaded by your phone. Our hypothesis is that the patch caused the phones to be seen as compromised/restricted and they should contact Google Marketplace to get it updated to legitimize the patch or otherwise resolve the issue with them.
In my instance they were prepared to remove the copy protection flag and I could re-install the app. You'll either have to contact the developer for them to do likewise or wait for Rogers to address the problem.
yycken is offline  
Reply With Quote
Old January 24th, 2010, 01:32 PM   #7 (permalink)
Member
 
Join Date: Jun 2009
Location: London, Ontario. Canada.
Posts: 175
 
Device(s): Samsung Galaxy S ..... Previous Devices............ Nexus One (Sold)............ HTC MA
Carrier: Not Provided

Thanks: 1
Thanked 2 Times in 2 Posts
Default

love the update works great for me!!!
TriC is offline  
Reply With Quote
Old January 24th, 2010, 01:50 PM   #8 (permalink)
Junior Member
 
Join Date: Dec 2009
Posts: 28
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

ya greatbigdog the 2nd thats what i get i used to have taskiller but it shutdown the sence ui and it would restart it but i use advance task manager and just gives me errors after a wille
4runnerguy is offline  
Reply With Quote
Old January 24th, 2010, 02:54 PM   #9 (permalink)
Senior Member
Thread Author (OP)
 
mjschmidt's Avatar
 
Join Date: Jun 2009
Location: In my house.
Posts: 1,272
 
Device(s): Nexus 4, Nexus S, Asus Transformer Prime, HTC Magic, Moto Flipout, HTC Dream
Carrier: Not Provided

Thanks: 18
Thanked 114 Times in 62 Posts
Default

So far we have:

- Fido customers report their phones now constantly say they are roaming (data I believe)
- Some people report various FCs and spontaneous reboots
- One person says he was unable to delete icons from the home screen (including Rogers icons)... has anyone else encountered this?
- Photo gallery error (GBD)
- Task manager "end all" causes FCs (GBD)
- Possible problem with MS Exchange (via Twitter)
- Twitter user XBrav is having problems with freezing, buzzing, and calls not completing.
- Flash player not always working

To those of you saying update is great for you, please note we do not dispute the benefits of this update. Sense UI is slick, there are some great advantages to the update, and it fixes 911 bug. Please don't clutter thread with posts about how wonderful it is, we already acknowledge it's benefits.

However, there is actual value to collecting reports of bugs and issues so we can let Rogers know.
mjschmidt is offline  
Reply With Quote
Old January 24th, 2010, 03:03 PM   #10 (permalink)
Member
 
puleen's Avatar
 
Join Date: Oct 2009
Location: Toronto, Canada
Posts: 215
 
Device(s): Samsung Captivate / Google Nexus One
Carrier: Not Provided

Thanks: 8
Thanked 7 Times in 5 Posts
puleen
Default

Haven't noticed any major issues except the Battery level gets drained much rapidly. Almost as rapidly as the number of disgruntled Rogers customers!
__________________
http://puleen.com
puleen is offline  
Reply With Quote
sponsored links
Old January 24th, 2010, 03:04 PM   #11 (permalink)
New Member
 
Join Date: Jan 2010
Posts: 4
 
Device(s): HTC Dream, HTC Magic
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

Rogers just cut off my data this morning! Jerks... I would love to comply with installing this update seeing as they are giving a one month's data credit, but HTC Sync won't recognize my phone. That's another fail for Rogers.
MatthewPatience is offline  
Reply With Quote
Old January 24th, 2010, 03:06 PM   #12 (permalink)
Member
 
XBrav's Avatar
 
Join Date: Jan 2010
Location: Calgary
Posts: 157
 
Device(s): Blackberry 7280; HTC Dream (Soon to be Magic)
Carrier: Not Provided

Thanks: 2
Thanked 15 Times in 15 Posts
Default

XBrav from Twitter here,

Thanks for passing it on mjschmidt

Here's the complete details of my endeavor (BTW, Just had Rogers fulfill a Dream>Magic transfer due to this headache)

I called Rogers yesterday because I run Windows 7 on all my machines, with XP as a virtual machine. I got a few e-mails of stuff from Rogers:

Quote:
Good Day
Attached is the SD Card Upgrade instructions for HTC Magic.
The 2 upgrade files can be found at these links:
Redirect to the right page
Redirect to the right page



<<2579_SD Card Upgrade instructions for Rogers HTC Magic.pdf>>
Thank you for choosing Rogers!
Since that was for the Magic and not the Dream, I got the reply needed:

Quote:
I do apologize, these are for the magic.

Attached is the intructions for the Dream and the link for the Dream.

Redirect to the right page

Thank you for Choosing Rogers!
I can attach the PDFs if any forum members wish to have them.

We finally found an XP install in my house, and got the HTC Sync to work (For some stupid reason, I completely MISSED the PDF in the 2nd e-mail). Update ran fine.

My little brother, who is the actual owner of the phone, was unable to make outgoing calls. If an incoming call was received, the phone would freeze on the incoming call screen, and the vibrate function would continuously vibrate.
XBrav is offline  
Reply With Quote
Old January 24th, 2010, 03:26 PM   #13 (permalink)
Senior Member
Thread Author (OP)
 
mjschmidt's Avatar
 
Join Date: Jun 2009
Location: In my house.
Posts: 1,272
 
Device(s): Nexus 4, Nexus S, Asus Transformer Prime, HTC Magic, Moto Flipout, HTC Dream
Carrier: Not Provided

Thanks: 18
Thanked 114 Times in 62 Posts
Default

So far we have:

- Fido customers report their phones now constantly say they are roaming (data I believe)
- Some people report various FCs and spontaneous reboots
- One person says he was unable to delete icons from the home screen (including Rogers icons)... has anyone else encountered this?
- Photo gallery error (GBD)
- Task manager "end all" causes FCs (GBD)
- Possible problem with MS Exchange (via Twitter)
- Twitter user XBrav is having problems with freezing, buzzing, and calls not completing.
- Flash player not always working
- Battery possibly draining faster
- Some apps previously available in the marketplace are now not available.
mjschmidt is offline  
Reply With Quote
Old January 24th, 2010, 03:35 PM   #14 (permalink)
Member
 
Akkuzo's Avatar
 
Join Date: Dec 2009
Posts: 105
 
Device(s):
Carrier: Not Provided

Thanks: 7
Thanked 6 Times in 4 Posts
Default

I spent quite a bit of time looking into the flash. Its flash lite 3.1 which has almost the same capabilities as flash 8. This means that it's only going to work on older/less sophisticated flash script. i.e. It will only work randomly. People with HTC Hero's claim that they have about a 50% success rate getting flash sites to work. My own trials have yielded a much lower percentage.
Akkuzo is offline  
Reply With Quote
Old January 24th, 2010, 03:43 PM   #15 (permalink)
Member
 
GreatBigDog's Avatar
 
Join Date: Dec 2009
Location: Summerside, PE
Posts: 495
 
Device(s): HTC Dream HTC Magic+ SE Xperia X10
Carrier: Not Provided

Thanks: 3
Thanked 46 Times in 31 Posts
Default

See my post number 5, I found a work around for both issues.

gbd
GreatBigDog is offline  
Reply With Quote
Old January 24th, 2010, 03:50 PM   #16 (permalink)
Senior Member
Thread Author (OP)
 
mjschmidt's Avatar
 
Join Date: Jun 2009
Location: In my house.
Posts: 1,272
 
Device(s): Nexus 4, Nexus S, Asus Transformer Prime, HTC Magic, Moto Flipout, HTC Dream
Carrier: Not Provided

Thanks: 18
Thanked 114 Times in 62 Posts
Default

Quote:
Originally Posted by GreatBigDog View Post
See my post number 5, I found a work around for both issues.

gbd
I haven't run the update yet, and I can use the gallery to see images that are not in the 100MEDIA folder (but are in DCIM), so if I have to now keep everything in the 100MEDIA folder, I would consider that a flaw since it allows for less customization than I have now.
mjschmidt is offline  
Reply With Quote
Old January 24th, 2010, 03:58 PM   #17 (permalink)
Member
 
GreatBigDog's Avatar
 
Join Date: Dec 2009
Location: Summerside, PE
Posts: 495
 
Device(s): HTC Dream HTC Magic+ SE Xperia X10
Carrier: Not Provided

Thanks: 3
Thanked 46 Times in 31 Posts
Default

Quote:
Originally Posted by mjschmidt View Post
I haven't run the update yet, and I can use the gallery to see images that are not in the 100MEDIA folder (but are in DCIM), so if I have to now keep everything in the 100MEDIA folder, I would consider that a flaw since it allows for less customization than I have now.
Not saying it isn't a flaw Mike. Just letting people know what the can do to make the pictures viewable. BTW, can't even be in a subfolder.
GreatBigDog is offline  
Reply With Quote
Old January 24th, 2010, 04:15 PM   #18 (permalink)
Junior Member
 
Join Date: Dec 2009
Posts: 43
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 1 Time in 1 Post
Default

No real issues at the moment, sense UI is much much better than that POS stock android we had before. I love this update. Like another user posted, there are so many widgets and options that you really don't need to download a lot of junk from the market anymore.

One question, anyone get the HTC mail widget to work for gmail? It worked (in that it accepted all of the POP and SMTP info for google) and I can send mails, but it doesn't show me any new e-mails. The regular gmail app always notifies me though and works fine, but just thought i'd play around with this one too.
porky1981 is offline  
Reply With Quote
Old January 24th, 2010, 04:15 PM   #19 (permalink)
New Member
 
Join Date: Jan 2010
Posts: 4
 
Device(s): HTC Dream, HTC Magic
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

Thank you so much Xbrav, I was actually on the phone with Rogers when you replied, much appreciated!
MatthewPatience is offline  
Reply With Quote
Old January 24th, 2010, 04:27 PM   #20 (permalink)
New Member
 
Join Date: Jan 2010
Posts: 12
 
Device(s): HTC Dream (Rogers)
Carrier: Not Provided

Thanks: 2
Thanked 0 Times in 0 Posts
Default

called Rogers today to get the 911-Update because i'm a Win 7-64 bit user. this is the text of the email they sent me to update the phone:

Upgrade Instructions for Rogers HTC Dream

Requirements:

Rogers Dream
Battery Level of 50% or more. Do not start upgrade if battery level less than 50%
MicroSD card formatted in FAT32, please note cards formatted in FAT will not work.
Installing the Update via MicroSD Card:

1) Download the HTC_Dream_Update.zip and extract the file within, DREAIMG.nbh to the root of the microSD card.
2) Backup your personal data: All personal data (contacts, applications, photos, bookmarks, etc) stored on the device will be lost after the update process. There are 3rd party applications on Android Market that can back up your applications and personal data.
3) Power off the device.
4) Remove the microSD card from your device (if you have one already installed), press in on the microSD card to eject it and then remove it from the slot.
5)Insert the microSD card with the DREAIMG.nbh on it in the microSD slot, slide it into the slot until you feel a “click”.
6) Press and hold both Power and Camera buttons at the same time until the blue/white screen appears.

The update will automatically begin installing, follow the on-screen instructions, press the trackball when prompted to press “Action”

Once the update is complete, “Press Action to Complete” will be displayed. Press the trackball to reboot the device and complete the upgrade process remove the microSD card


so, i followed everything to the letter. update went smoothly (phew!)

phone reboots - Rogers logo - HTC logo....aaaaaaand....

same old Android desktop. no Sense UI.

am i supposed to activate it somewhere?
kilodelta is offline  
Last edited by kilodelta; January 24th, 2010 at 04:28 PM. Reason: english fail...
Reply With Quote
sponsored links
Old January 24th, 2010, 04:28 PM   #21 (permalink)
Junior Member
 
Join Date: Jan 2010
Posts: 30
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

Can everyone please post if you updated the Dream (w/ keyboard) or the Magic (no keyboard)? Helps with seeing which complaints are applicable to which handset.

In my case (HTC Dream), I've installed 3 programs so far from the Market (Hungry Shoplist, Speedtest, and Abduction) and they don't show up in the application list area. So if I want to launch them, I need to go to the "My downloads" area of the Market app.

UPDATE: For kicks, I restarted my phone and now the icons for the installed apps show up. That is NOT normal behavior! I downloaded another app from the Market and it immediately showed up in the app list so I don't know what I was experiencing there.
dotster is offline  
Last edited by dotster; January 24th, 2010 at 04:36 PM.
Reply With Quote
Old January 24th, 2010, 04:43 PM   #22 (permalink)
Junior Member
 
chrisyak's Avatar
 
Join Date: Dec 2009
Posts: 68
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 15 Times in 1 Post
Default

Quote:
Fido customers report their phones now constantly say they are roaming (data I believe)-
-Confirmed this is wide spread issue on the magic from amount of users reporting it.Not sure why it is happening but on our Fido Sim the data is blocked via Fido,we only use WIFI on it and still shows as roaming.

Was not a issue on Dream or Magic before Update.

Have not had any issues as posters above have mentioned at all and have played with it allot will report back if i see any.
__________________
All the Latest News and Information about Google's Android Phones.
[SIGPIC][/SIGPIC]
http://www.androidheadlines.com

chrisyak is offline  
Last edited by chrisyak; January 24th, 2010 at 04:45 PM.
Reply With Quote
Old January 24th, 2010, 04:49 PM   #23 (permalink)
New Member
 
Join Date: Jan 2010
Location: Ottawa, Canada
Posts: 2
 
Device(s): HTC Magic(Rogers), Sony Ericsson Xperia X10 (Unlocked, ASAP),
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default Fido always Roaming

I've been on the phone for the past two days with both Fido and Rogers wireless tech support. After doing the 911 update and being surprised with the Sense UI and other updates, I was shocked to find that my phone thought I was roaming (I have Fido sim card). Currently my only saving graces are that the HTC Magic is apparently unlocked (I don't remember buying it like that nor have I tried to unlocked it) at least for Fido and Rogers sim cards (newer ones anyways). I can still make and receive calls as usual. But my 3G access was non-existant. Until I got clarification from Fido that I can roam Rogers network anywhere in Canada at no extra cost because of my current 6GB data (so I turned on data roaming, and configured wifi to remain on even when the screen was off). So while my phone thinks I am roaming right now its mostly just an icon and extra network setting for me. Not ideal, but so long as I can USE the phone as I have been for the last 6 months prior to the 911 mandatory udpate right now I am ok. I am still waiting on response from Rogers Tier 2 technical support for a proper fix (the first update from Rogers DIDNT have this issue - I squarely place fault and blame the new updated ROM Rogers/HTC provided). Additionally they need to clarify for themselves whether they know that the HTC Magic and probably Dream as well as unlocked to both Fido and Rogers customers because they were seriously confused when I first called them, treated me like I was a hacker rooting and modding my phone.


Long paragraph, enjoy.
gervais is offline  
Reply With Quote
Old January 24th, 2010, 05:06 PM   #24 (permalink)
Junior Member
 
Join Date: Dec 2009
Posts: 28
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

i dont have any problems with the data it worked all day for me
4runnerguy is offline  
Reply With Quote
Old January 24th, 2010, 05:17 PM   #25 (permalink)
Senior Member
Thread Author (OP)
 
mjschmidt's Avatar
 
Join Date: Jun 2009
Location: In my house.
Posts: 1,272
 
Device(s): Nexus 4, Nexus S, Asus Transformer Prime, HTC Magic, Moto Flipout, HTC Dream
Carrier: Not Provided

Thanks: 18
Thanked 114 Times in 62 Posts
Default

Quote:
Originally Posted by 4runnerguy View Post
i dont have any problems with the data it worked all day for me
We're not looking for problems with the data, we're collecting issues with the update so RogersMary can advise the Rogers/HTC team.
mjschmidt is offline  
Reply With Quote
Old January 24th, 2010, 05:51 PM   #26 (permalink)
Junior Member
 
Join Date: Sep 2009
Posts: 57
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

my pictures come (and open) up in album even though theyre not in a folder like the one greatbigdog specified..
egemenbor is offline  
Reply With Quote
Old January 24th, 2010, 06:05 PM   #27 (permalink)
Junior Member
 
Join Date: Jan 2010
Posts: 28
 
Device(s): Dream with the 1.5 911 update fail.
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

Dream here.

My problem is with Rogers. I`ve been on the phone for about 1.5hrs in the hopes I`ll get my data turned back on.

The first tech support guy didn`t know how to deal with me, so I`m waiting for the second one. You would think Rogers would have been prepared for an influx of calls since they knew they`d be turning off everyones data. This is not how I wanted to spend my sunday night.

I don`t know how I`ll be able to deal with them for another 3yrs. *cries*

They have definitley lost me as a customer.

Otherwise, no problems with the update yet. It does seem to run a bit faster, but I think that has more to do with the fresh install then the update itself.
EvilGuyWhoEatsBrains is offline  
Reply With Quote
Old January 24th, 2010, 06:11 PM   #28 (permalink)
Member
 
XBrav's Avatar
 
Join Date: Jan 2010
Location: Calgary
Posts: 157
 
Device(s): Blackberry 7280; HTC Dream (Soon to be Magic)
Carrier: Not Provided

Thanks: 2
Thanked 15 Times in 15 Posts
Default

Quote:
Originally Posted by EvilGuyWhoEatsBrains View Post
Dream here.

My problem is with Rogers. I`ve been on the phone for about 1.5hrs in the hopes I`ll get my data turned back on.
They did say it's supposed to come back online within 24 hours, but that's awful to suggest you should wait.

Whenever in doubt, ask to speak to the supervisor. Just mention that you have done the update, but your data is still not active after being shutoff this morning. I don't know what else to say, as I have not had to deal with the CSRs on this issue today.
XBrav is offline  
Reply With Quote
Old January 24th, 2010, 06:27 PM   #29 (permalink)
Junior Member
 
Join Date: Jan 2010
Posts: 38
 
Device(s): Galaxy Nexus 4.1.1 (Rogers-flashed yakju)
Carrier: Not Provided

Thanks: 17
Thanked 0 Times in 0 Posts
Default

Minor bug - Magic

It would be great to ALWAYS have the OPTION of using the landscape orientation keyboard for typing. I never remember instances of being locked into portrait typing on the old UI, but I can think of people/contacts forcing you into portrait in Sense UI.
newuser1 is offline  
Last edited by newuser1; January 24th, 2010 at 06:28 PM.
Reply With Quote
Old January 24th, 2010, 07:03 PM   #30 (permalink)
Member
 
yycken's Avatar
 
Join Date: Jan 2010
Posts: 105
 
Device(s): HTC Dream w/cyanogen 4.1.13, HTC Magic with post 911 patch running flawlessly
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by Rebellion_ca View Post
I have called, and I am going to demand it. If they do not I thing we need to get a class action in order, we own the hardware and they are not taking the most logical steps to resolve it.
Is it really that difficult to understand that owning the hardware doesn't give you licence to access their network?

Rogers/FIDO are under no obligation to provide service to your device if you don't meet the hardware & software requirements they set forth. No lawyer would take this case because there isn't a case!
yycken is offline  
Reply With Quote
sponsored links
Old January 24th, 2010, 07:56 PM   #31 (permalink)
Senior Member
Thread Author (OP)
 
mjschmidt's Avatar
 
Join Date: Jun 2009
Location: In my house.
Posts: 1,272
 
Device(s): Nexus 4, Nexus S, Asus Transformer Prime, HTC Magic, Moto Flipout, HTC Dream
Carrier: Not Provided

Thanks: 18
Thanked 114 Times in 62 Posts
Default

The debates about our "rights" and contracts and who is at fault are already being hammered out in other threads.

Please can we just stick to reports of actual issues cause by the update (not problems dealing with Rogers, or Fido, or installing the update)?

I have made RogersMary aware of this thread and she has passed it on to the group at Rogers. If want to help them to help us by fixing any issues with the update, we need to keep the thread on topic.

For the record again, here is the current list of reported issues:

- Fido customers report their phones now constantly say they are roaming (data I believe)
- Some people report various FCs and spontaneous reboots
- One person says he was unable to delete icons from the home screen (including Rogers icons)... has anyone else encountered this?
- Photo gallery error (some users report only photos in the 100MEDIA folder show in gallery, unlike in previous version which only required photos to be in any sub-folder of the DCIM folder)
- Task manager "end all" causes FCs (unless you exclude on "HTC checkin service")
- Possible problem with MS Exchange (via Twitter)
- Twitter user XBrav is having problems with freezing, buzzing, and calls not completing.
- Flash player not always working
- Battery possibly draining faster for some users, may depend on use.
- Some apps previously available in the marketplace are now not available.
mjschmidt is offline  
Reply With Quote
Old January 24th, 2010, 08:35 PM   #32 (permalink)
New Member
 
Join Date: Jan 2010
Posts: 12
 
Device(s): HTC Dream (Rogers)
Carrier: Not Provided

Thanks: 2
Thanked 0 Times in 0 Posts
Default oops

just happened:

my phone didn't ring - but i got a voicemail from my kid. no message of a missed call or anything.

so now i've got no Sense UI, and sometimes the phone doesn't ring. (yes, i checked to see if the ringer was on)


lovely.
kilodelta is offline  
Reply With Quote
Old January 24th, 2010, 08:40 PM   #33 (permalink)
Member
 
Join Date: Jun 2009
Location: London, Ontario. Canada.
Posts: 175
 
Device(s): Samsung Galaxy S ..... Previous Devices............ Nexus One (Sold)............ HTC MA
Carrier: Not Provided

Thanks: 1
Thanked 2 Times in 2 Posts
Default

Quote:
Originally Posted by kilodelta View Post
just happened:

my phone didn't ring - but i got a voicemail from my kid. no message of a missed call or anything.

so now i've got no Sense UI, and sometimes the phone doesn't ring. (yes, i checked to see if the ringer was on)


lovely.
Thats a Network error not the phone.. used to happen to me all the time before I moved.
TriC is offline  
Reply With Quote
Old January 24th, 2010, 08:44 PM   #34 (permalink)
Member
 
XBrav's Avatar
 
Join Date: Jan 2010
Location: Calgary
Posts: 157
 
Device(s): Blackberry 7280; HTC Dream (Soon to be Magic)
Carrier: Not Provided

Thanks: 2
Thanked 15 Times in 15 Posts
Default

Quote:
Originally Posted by TriC View Post
Thats a Network error not the phone.. used to happen to me all the time before I moved.
Not entirely. The Dream didn't have any dropped calls before the update, at least with mine. Many issues occurred after the new update for me.
XBrav is offline  
Reply With Quote
Old January 24th, 2010, 09:28 PM   #35 (permalink)
New Member
 
Join Date: Jan 2010
Posts: 6
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

I attempted to update my ummm Magic(non-keyboard) it said it was successful but when i try to set up my account is says "you don't have a network connection, so i can't re-setup my account or anything.

how can i call rogers support when i can't get past the account setup?
patriciav is offline  
Reply With Quote
Old January 24th, 2010, 09:31 PM   #36 (permalink)
Senior Member
Thread Author (OP)
 
mjschmidt's Avatar
 
Join Date: Jun 2009
Location: In my house.
Posts: 1,272
 
Device(s): Nexus 4, Nexus S, Asus Transformer Prime, HTC Magic, Moto Flipout, HTC Dream
Carrier: Not Provided

Thanks: 18
Thanked 114 Times in 62 Posts
Default

@patriciav: If you are referring to your google account setup, you can do it over WiFi instead of using your data.
mjschmidt is offline  
Reply With Quote
Old January 24th, 2010, 09:32 PM   #37 (permalink)
New Member
 
Join Date: Jan 2010
Posts: 6
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by mjschmidt View Post
@patriciav: If you are referring to your google account setup, you can do it over WiFi instead of using your data.
yes, yes i could, if i had a wireless network.

<edit>
yay for neighbours with insecure networks looks like it worked.
</edit>

<edit #2> I think the update somehow fried my sim... it won't register on the rogers network... in either of my phones </edit #2>
patriciav is offline  
Last edited by patriciav; January 24th, 2010 at 09:42 PM.
Reply With Quote
Old January 24th, 2010, 09:35 PM   #38 (permalink)
Senior Member
Thread Author (OP)
 
mjschmidt's Avatar
 
Join Date: Jun 2009
Location: In my house.
Posts: 1,272
 
Device(s): Nexus 4, Nexus S, Asus Transformer Prime, HTC Magic, Moto Flipout, HTC Dream
Carrier: Not Provided

Thanks: 18
Thanked 114 Times in 62 Posts
Default

Quote:
Originally Posted by patriciav View Post
yes, yes i could, if i had a wireless network.

<edit>
yay for neighbours with insecure networks looks like it worked.
</edit>
Take them a nice giftbasket. ;-)
mjschmidt is offline  
Reply With Quote
Old January 24th, 2010, 09:47 PM   #39 (permalink)
Junior Member
 
Join Date: Jan 2010
Posts: 30
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by patriciav View Post
<edit #2> I think the update somehow fried my sim... it won't register on the rogers network... in either of my phones </edit #2>
You might be stuck in one of their rolling blackouts. My data connection was cut off this evening (even AFTER installing the update this morning). It didn't come back after waiting for an hour so I powered down and powered back up. I was able to get 3G then.
dotster is offline  
Reply With Quote
Old January 24th, 2010, 09:48 PM   #40 (permalink)
New Member
 
Join Date: Jan 2010
Posts: 6
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by dotster View Post
You might be stuck in one of their rolling blackouts. My data connection was cut off this evening (even AFTER installing the update this morning). It didn't come back after waiting for an hour so I powered down and powered back up. I was able to get 3G then.
it's not just data. i can't send text messages, and it's all "emergency calls only"
patriciav is offline  
Reply With Quote
sponsored links
Old January 24th, 2010, 09:50 PM   #41 (permalink)
Junior Member
 
Join Date: Jan 2010
Posts: 30
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by patriciav View Post
it's not just data. i can't send text messages, and it's all "emergency calls only"
That's F'ed.

ROGERS, WHY HATH YOU FORSAKEN US???
dotster is offline  
Reply With Quote
Old January 24th, 2010, 10:13 PM   #42 (permalink)
Junior Member
 
HabsRule93's Avatar
 
Join Date: Jan 2010
Location: Canada
Posts: 18
 
Device(s): Rogers HTC Dream>>Magic; LG Optimus 3D
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default Try rebooting

So, I did the update on Fri night, and had no issues other than having to re-pair my Bluetooth. Until this morning, when I couldn't access data (except through WiFi), even though I could see the network in settings. After fiddling about for 15 mins or so getting network and sim card errors, I just powered down and restarted the phone. After initially getting the 'emergency calls only' message, everything connected. I've had no problems since then.
HabsRule93 is offline  
Reply With Quote
Old January 24th, 2010, 10:28 PM   #43 (permalink)
New Member
 
Join Date: Jan 2010
Posts: 3
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

I did the upgrade and there is still no data...

Can anyone explain it for me? Thanks.
TheSpirit is offline  
Reply With Quote
Old January 25th, 2010, 02:41 AM   #44 (permalink)
New Member
 
Join Date: Jan 2010
Posts: 1
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default Task Killer

I noticed everytime I use a task killer or the android task manager that once i kill everything, it takes me to my contact list, then after i exit that, i go to a HTC screen. Then a loading screen comes up. I then have to go to each page and wait for the weather to load, my messages to load, and my favorite contacts to load. I never had a problem with a task killer with the original O.S. Kind of a pain. Everything else makes Sense(get it).
go oilers is offline  
Reply With Quote
Old January 25th, 2010, 07:23 AM   #45 (permalink)
New Member
 
Join Date: Jan 2010
Posts: 6
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

I'm an idiot. Aparantly there was an extraq sim card laying around on my desk and I somehow put it in my phones instead of mine. Weird thing is. My contcts seem to be on it. I'm really confused but it's working now!
patriciav is offline  
Reply With Quote
Old January 25th, 2010, 08:09 AM   #46 (permalink)
Junior Member
 
Join Date: Sep 2009
Posts: 57
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by go oilers View Post
I noticed everytime I use a task killer or the android task manager that once i kill everything, it takes me to my contact list, then after i exit that, i go to a HTC screen. Then a loading screen comes up. I then have to go to each page and wait for the weather to load, my messages to load, and my favorite contacts to load. I never had a problem with a task killer with the original O.S. Kind of a pain. Everything else makes Sense(get it).
add htc sense and com.htc.provider to the ignore list in taskiller
egemenbor is offline  
Reply With Quote
Old January 25th, 2010, 08:22 AM   #47 (permalink)
New Member
 
Join Date: Jan 2010
Posts: 4
 
Device(s): HTC Dream, HTC Magic
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

I got the update working but I had to actually call in to Rogers to get my Data back up and running.

**note: While on hold I noticed they have a "go away" type message for Dream and Magic customers directing them to the Rogers support website.
MatthewPatience is offline  
Reply With Quote
Old January 25th, 2010, 09:14 AM   #48 (permalink)
New Member
 
Join Date: Dec 2009
Posts: 10
 
Device(s):
Carrier: Not Provided

Thanks: 2
Thanked 0 Times in 0 Posts
Default

I wish I could get that far. I'm having issues just syncing my phone the the htc sync. It keeps saying it's disconnected and I get an error message. Tried it on a vista and xp with no luck. I have a rooted phone. Would anyone know if it would be a phone issue or an issue with the sync and is there a way to fix it?
surfer09 is offline  
Reply With Quote
Old January 25th, 2010, 10:28 AM   #49 (permalink)
Senior Member
Thread Author (OP)
 
mjschmidt's Avatar
 
Join Date: Jun 2009
Location: In my house.
Posts: 1,272
 
Device(s): Nexus 4, Nexus S, Asus Transformer Prime, HTC Magic, Moto Flipout, HTC Dream
Carrier: Not Provided

Thanks: 18
Thanked 114 Times in 62 Posts
Default

For the record again, here is the current list of reported issues:

- Fido customers report their phones now constantly say they are roaming (data I believe)
- Some people report various FCs and spontaneous reboots
- One person says he was unable to delete icons from the home screen (including Rogers icons)... has anyone else encountered this?
- Photo gallery error (some users report only photos in the 100MEDIA folder show in gallery, unlike in previous version which only required photos to be in any sub-folder of the DCIM folder)
- Possible problem with MS Exchange (via Twitter)
- Twitter user XBrav is having problems with freezing, buzzing, and calls not completing.
- Flash player not always working
- Battery possibly draining faster for some users, may depend on use.
- Some apps previously available in the marketplace are now not available.

NOTE: The task manager "Kill All" issue has a fix. You must add htc sense and com.htc.provider to the ignore list.

QUESTION: Can people who have updated please report the difference in available RAM & ROM space on your Dreams and Magics now compared to previously? I have seen some reports that there is now a lot less space on the internal memory for installing apps.
mjschmidt is offline  
Reply With Quote
Old January 25th, 2010, 11:34 AM   #50 (permalink)
Junior Member
 
Join Date: Jan 2010
Posts: 30
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

Does anyone have any problems with Call Forwarding? I use to have it forward to Google Voice so I know it was working before.

When I get to the call forwarding settings page, it just pops up "Network or SIM card error."

Gonna call Rogers -- for the 5th time -- about this specifically but if anyone else can confirm/deny.
dotster is offline  
Reply With Quote
Reply


Go Back   Android Forums > Android Carriers > Rogers
Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On



All times are GMT -5. The time now is 01:20 AM.
Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2014, vBulletin Solutions, Inc.