i just got of the phone and confirmed my order, apparently it restarts ur contract to the date u order ur magic. and was told nothing of lack of stock, all i got was it should be there in 3 - 5 business days maybe sooner
This is crap, just another frustrated dream owner here. I've been without 3g for weeks now and It's starting to seriously piss me off. I've been using and modding HTC phones for a while back to the 6700 running windows and never encountered something this stupid.
So they send me a SD card with the update but after reading this forum it definitely doesn't inspire much confidence. I've been wanting to root my phone for a long time but just haven't had the time, so I decide that instead of screwing up this phone and possibly never being able to root it, I'd rather get a Magic for now...
I JUST got off the phone with the most ******ed service representative that barely understood english, not to mention the words android or firmware, and he kept telling me that the dream>magic upgrade was no longer available. After asking to speak to someone else he repeated the same thing so I just hung up before getting more frustrated. Any tricks to getting this upgrade?
Don't hang up and be persistent
I was told the offer was on hold before I could even finish. I told him no it was just started up again. I asked him to check and it was on so he put my order through.
I was told the offer was on hold before I could even finish. I told him no it was just started up again. I asked him to check and it was on so he put my order through.
*Note: Only black is available
ya got this aswell, i told him thats bs and to go check because i was told by a rogers rep and had confirmation through hearing ppls orders were back on and he threw on a surprised voice and said 'wouldya look at that its back!'
they are prob told to do this to save devices but as trechant said be persistent. i corrected him multiple times and he just procceded to put my order through
Alright thanks, I'm on hold again ... I seriously don't want to do the 911 upgrade, but I miss my 3g and I couldn't say no to a free Magic, even though I probably will prefer my physical qwerty...
Last edited by andy1811; February 9th, 2010 at 06:16 PM.
ya got this aswell, i told him thats bs and to go check because i was told by a rogers rep and had confirmation through hearing ppls orders were back on and he threw on a surprised voice and said 'wouldya look at that its back!'
they are prob told to do this to save devices but as trechant said be persistent. i corrected him multiple times and he just procceded to put my order through
Exact same thing with me. Corrected him so many times. He thought the promo was because of the 911 glitch. I was put on hold for a few minutes, and then he told me it's back. I got a rep so fast. <1min
Exact same thing with me. Corrected him so many times. He thought the promo was because of the 911 glitch. I was put on hold for a few minutes, and then he told me it's back. I got a rep so fast. <1min
exactly and my rep came on to say that there is an update for the dream that opens the locked capabilities and really htc is just giving a free phone for the inconvience. he didnt even know wat i was talking about the sensi. he went quite.
Alright thanks, I'm on hold again ... I seriously don't want to do the 911 upgrade, but I miss my 3g and I couldn't say no to a free Magic, even though I probably will prefer my physical qwerty...
I didn't want their upgrade either. I decided it was time to root my phone. Good thing about this whole ordeal is Rogers took the risk of us bricking our phones! I figure if the root would have gone wrong and bricked I could have claimed their patch did it
Hi Everyone. I can confirm that the Dream to Magic upgrade promotion is up and running again. Here are the details:
Current Rogers customers who activated a new Rogers HTC Dream through Dec. 31, 2009 – either through upgrade or a new activation – may upgrade that device to an HTC Magic for a limited time.
Upgrades must be done through Customer Care (1-888-Rogers1) or through Rogers.com (existing 3yr data plan required for online upgrades, instructions below). This special upgrade offer does not apply in store.
**Note** This offer is pre-loaded so please ensure the CSR is looking into your account when you talk to them.
This limited-time upgrade is available between February 9 and February 14 only.
The $79 upgrade cost of the device, plus the $35 administration fee are being waived. Customers who choose to take advantage of this offer get a $599 phone for $0 with the renewal of a three-year term from the date of the upgrade (For most customers, this will represent a contract extension of seven months or less).
The upgrade is completely optional. Customers who choose to can stick with their HTC Dreams and remain in their current contracts.
All Rogers HTC Magic devices have been updated with the 1.5 OS that includes Sense UI. The Rogers HTC Magic will also receive a 2.1 OS upgrade later this year when HTC make it available.
If you run into any problems with this limited time upgrade, please contact the @RogersHelps team via Twitter.
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For the record, here is the latest as of 9:45pm EST on Feb 09
As per RogersMary, the Dream to Magic upgrade is NOW BACK ON.
If you call and ask a Rogers CSR you will likely get many different answers because they have NO clue, and very little training.
The following is NOT true:
1. It is NOT true that the Dream to Magic upgrade was/is because of the 911 bug.
2. It is NOT true that the upgrade has been canceled because the bug has been fixed.
3. It is NOT true that you have to pay anything.
4. It is NOT true that you have to send in your Dream.
If a CSR or rep from the Office of the President (OotP) tells you any of the above, he/she is either ignorant or lying, but either way, wrong.
The following is TRUE:
1. To qualify for the upgrade, you must have purchased your HTC Dream from Rogers WITH a 3 year data contract prior to Dec 31, 2009.
2. You do NOT have to pay ANYTHING! Zip, Zero, Zilch, Nada, Bupkiss!
3. You do NOT have to send back your Dream. You get to KEEP IT!
These are facts as confirmed by Rogers Mary. The BEST thing you can do when you call is ask them FIRST to look in your account for a note about your HTC Dream phone and the upgrade. RogersMary says everyone who qualifies will have a note on their account. If you just call up and ask about the "Dream Upgrade" or the "Magic Upgrade" you will probably just confuse them. If a Rogers CSR tried to tell you she does not exist or is not a Rogers employee, I can confirm that she is. Her official title is:
Mary Pretotto
Manager, Social Media Monitoring & Engagement
Rogers Communications Inc.
Quote:
Current Rogers customers who activated a new Rogers HTC Dream through Dec. 31, 2009 – either through upgrade or a new activation – may upgrade that device to an HTC Magic for a limited time.
Upgrades must be done through Customer Care (1-888-Rogers1) or through Rogers.com (existing 3yr data plan required for online upgrades, instructions below). This special upgrade offer does not apply in store. **Note** This offer is pre-loaded so please ensure the CSR is looking into your account when you talk to them.
This limited-time upgrade is available between February 9 and February 14 only.
The $79 upgrade cost of the device, plus the $35 administration fee are being waived. Customers who choose to take advantage of this offer get a $599 phone for $0 with the renewal of a three-year term from the date of the upgrade (For most customers, this will represent a contract extension of seven months or less).
The upgrade is completely optional. Customers who choose to can stick with their HTC Dreams and remain in their current contracts.
All Rogers HTC Magic devices have been updated with the 1.5 OS that includes Sense UI. The Rogers HTC Magic will also receive a 2.1 OS upgrade later this year when HTC make it available.
I'm gonna get my free magic in 3 to 5 days , i can't pick up any colors ( only black ) they do not offer any kind of credit and i can't pick up any other phone. They didn't give me any track number
I asked them about data credit and I've been told to call them back right after I get my monthly bill to get credited only for this month
Not to sound like a broken record, but has anyone else been told that the Magics are on back order/out of stock? I'm thinking my Rep. probably had out-dated info.
Not to sound like a broken record, but has anyone else been told that the Magics are on back order/out of stock? I'm thinking my Rep. probably had out-dated info.
Hi Variant - The offer is only available on Rogers.com or by calling Customer Care. Chances are, your rep doesn't have the details.
If you call into Care, please ensure they are looking at your account information as the upgrade promotion is pre-loaded.
You're welcome to send me a PM if this continues to be a problem for you.
Hi Variant - The offer is only available on Rogers.com or by calling Customer Care. Chances are, your rep doesn't have the details.
If you call into Care, please ensure they are looking at your account information as the upgrade promotion is pre-loaded.
You're welcome to send me a PM if this continues to be a problem for you.
Thanks,
Mary
@RogersMary
So Mary, i suppose Rogers will do their best to inform Dream owners about that opportunity. Since You have all their info I guess sending each of them a text message would be easy and appropriate.
< Attention HTC Dream owner, your telephone will soon be obsolete. So we offer you a free upgrade to HTC Magic. This is a limited time offer Feb 9 to feb 14 >
It may not be a legal hazard like the e911 bug, but i bet you are going to get some mean phone calls when people start finding out they missed that opportunity. And they will.
Do the right thing Rogers, for everyone, not just for the techjunkies.
Any way ill do my part and send quick e-mail to every technology column writer in my area.
Have you upgraded your phone to the Magic before? (before when it was on hold)
You might have to call Rogers Care to restart the order again because it seems the orders that were ordered a while back are ignored if you don't call.
Having said that, I called and will be getting my unit in 3-5 days. Just waiting for the tracking #/confirmation on email. Hope those guys get it right this time. Good luck!
Hi Variant - The offer is only available on Rogers.com or by calling Customer Care. Chances are, your rep doesn't have the details.
If you call into Care, please ensure they are looking at your account information as the upgrade promotion is pre-loaded.
You're welcome to send me a PM if this continues to be a problem for you.
Thanks,
Mary
@RogersMary
Thanks for the response, but as far as I know they have processed my order. I phoned yesterday to do so, and when I asked how long it would be until I received the phone, the rep. said that she had no idea as all Magics were out of stock. I'm just wondering if this is correct, or if she was basing her statement of old info.
With regards to the "Dream to Magic upgrade" I do understand that this upgrade is for the most part unique and I do applaud Rogers for providing this opportunity for dream owners "to choose" to upgrade to a Magic.
However, I do take exception to the process in which this upgrade opportunity was rolled out to customers.
Firstly, providing instructions of calling into Rogers Customer Care are simply way to vague and generic. Have you ever tried calling into Rogers yourself? One would have better luck navigating out of the Amazon jungle after parachuting in.
Secondly, providing instructions of logging into Rogers.com to complete the
upgrade are incomplete and inaccurate. I received the same message others have noted in this forum after attempting "a phone upgrade" such as "upgrade unavailable...please call Customer Care".
Thirdly, a "limited time" option to take advantage of this offer is poor business practice, especially such a short time period of week.
I moved over to being a new Rogers Customer in the summer of 2009 only because Rogers happened to be the exclusive carrier of Android phones at that time. I must say that my experience to date has been less than stellar, and in particular the past 40 days, extremely frustrating.
Writing this, I've found myself to be profoundly jaded at HTC, Rogers and the Rogers brand. After enduring "Department Transfers", repeated "Your Name, Postal Code, Date of Birth" with each department transfer this morning, I've been told the Magic is on its way to me arriving in 3 to 5 days. I wasn't told any other information which makes me skeptically, however time will tell.
I do not hold any ill will towards the customer service representatives, they were doing the best they could with the information I best could provide. Where I do hold judgement is with the Customer Relations and the so called "Engagement" office of Rogers Communications which you purportedly represent.
As a member of the community and a current customer of Rogers, I give a thumbs down.
Well, tried to do the upgrade last night through rogers.com, but got the same error others have seen. So I called last night, and after a bit of the usual runaround, the CSR did as I asked and looked into my account, saw the upgrade offer there and put through the upgrade. But... tracking centre wasn't open, so she couldn't give me a tracking number to check on where my new Magic is. Checked my email again, and still no confirmation email, and nothing shows up MyRogers, so I'll try phoning in again to see if they can confirm that my order is there. What a hassle.
Device(s): Blackberry 7280; HTC Dream (Soon to be Magic)
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Quote:
Originally Posted by litle_dream
just a question was there a choice as to way device we ordered? or was it strictly the magic?
It is strictly to the Magic. There are a few reasons for this:
1) It's an HTC to HTC device. I think HTC is taking the hit on this one.
2) Originally, the choice for consumers was between the Dream and the Magic. Most chose the Dream because of the qwerty keyboard. We were all told that the Dream and the Magic could run Android 1.6 (I believe it was 1.6). The offer is to compensate users who were falsely informed about the next version of Android.
I'm now being told (by my contact in the Office of the President) that they can only promise the release of the X10 "in Quarter 2," which could be any time from now until the end of June. They've extended my offer accordingly to "until the X10 comes out." it seems that all you have to do to get good service from Rogers is lose four days of your life on the telephone. o.O
i wonder though because of this. they extended his offer
I'm having trouble getting this upgrade through the website. I meet the requirements, but it's only showing 4 phones in the options, a couple of sony phones and a couple of lg phones. i would prefer to do this through the website rather than phoning in to rogers since im out of the country at the moment and won't be back until long after this promotion is over. any thoughts?
Device(s): Blackberry 7280; HTC Dream (Soon to be Magic)
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Quote:
Originally Posted by P-Alexander
I'm having trouble getting this upgrade through the website. I meet the requirements, but it's only showing 4 phones in the options, a couple of sony phones and a couple of lg phones. i would prefer to do this through the website rather than phoning in to rogers since im out of the country at the moment and won't be back until long after this promotion is over. any thoughts?
Call in. It's very efficient. Many users are reporting issues with the online system anyways.
I just made the call to Rogers. Got an extremely helpful representative. Provided us with the UPS tracking number, and gave us $15 off our bill for the next 3 months for the "fiasco" we went through. Give it a try!
Device(s): Blackberry 7280; HTC Dream (Soon to be Magic)
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Quote:
Originally Posted by Variant
Just got my tracking number! It's through UPS and could be here tomorrow!
I'm still laughing. The CSR checked ours out personally, and it said no info available. He LOL'd and said it's probably sitting on the dock awaiting shipment. I'll give a shipment window when I know. Does anybody know what kind they are using (Saving, Standard, Overnight AM, etc)?
I'm still laughing. The CSR checked ours out personally, and it said no info available. He LOL'd and said it's probably sitting on the dock awaiting shipment. I'll give a shipment window when I know. Does anybody know what kind they are using (Saving, Standard, Overnight AM, etc)?
Mine says standard.
Quote:
Originally Posted by KyleB
If HTC is taking the hit, I don't think Rogers should have forced us to extend our contracts. Should have been a straight exchange.
I'm sure Rogers would use any chance to take advantage of us.
1) It's an HTC to HTC device. I think HTC is taking the hit on this one.
Just fyi, here's an excerpt from our original statement when the Dream to Magic upgrade program was first introduced.
"We pushed hard on your behalf and are pleased with that part. When it comes to Dream, we share in your frustration that the device does not have the required on-board memory for an upgrade. We've reviewed this internally and believe that Dream users should be able to have the same HTC Android experience as those who purchased the Magic. So, we are offering our HTC Dream customers a limited time opportunity to upgrade from their current HTC Dream device to the HTC Magic."
I've got the same error on rogers.com, as well. I'm also unsure if I'd be allowed to do this upgrade while I'm waiting for a replacement Dream (from an unrelated hardware issue, my trackball's not clicking). Would that get in the way of upgrading at all?
Back in Jan. when this exchange program was put in place, I was put in contact with Lisa at the OotP (thanks to RogersMary!) After several phone calls back and forth, and a bit of negotiating (if you recall, I explained in other threads that I don't have a 3-year data plan, only voice), Lisa was willing to send me a phone. However, at that point, the 911 issue reared its ugly head, and I was stuck... Lisa promised to call me back when the program was re-instated.
I kept checking this forum just so to be aware of the dates of the new program, and scheduled myself to call Lisa before the end of the day today if she hadn't called, as the Feb. 14th deadline is looming. Well, she kept her promise and called me herself this morning.
She was proposing to send a new Magic (only one) at the usual conditions (free.) Well, I was asking for BOTH to be replaced, as my spouse is as geeky as I am (albeit maybe not as vocal about it...) She put me on hold and seemed to be checking my Family Plan conditions. She finally came back, and told me the second phone was not normally eligible (why not? She didn't say. I paid DETF on both phones last November...) Anyhow, she proposed that she could bend the rules a bit, and the compromise is that I'm getting both phones changed, but I have to pay the normal upgrade fee ($35) once (i.e. $17.50 per phone) instead of for each phone. I also have to return both of my Dreams.
Considering what I'm getting (2 Magic phones eventually upgradeable to Android 2.x), the $35 fee is not a big deal. Also, as I have no need of FOUR phones (2 of them not on any network), I don't mind returning the 2 Dreams. It's not worth fighting for these fees over the phone, my time is more valuable than that.
However, I do come away from this with a bad aftertaste... Once Videotron gets online with its own cell-phone network, I'll be looking VERY closely at them... I'm already a land-line, HD TV, and Internet customer of Videotron, and have absolutely nothing to say against them so far.
Last edited by MadDreamUser; February 11th, 2010 at 11:25 AM.
Back in Jan. when this exchange program was put in place, I was put in contact with Lisa at the OotP (thanks to RogersMary!) After several phone calls back and forth, and a bit of negotiating (if you recall, I explained in other threads that I don't have a 3-year data plan, only voice), Lisa was willing to send me a phone. However, at that point, the 911 issue reared its ugly head, and I was stuck... Lisa promised to call me back when the program was re-instated.
I kept checking this forum just so to be aware of the dates of the new program, and scheduled myself to call Lisa before the end of the day today if she hadn't called, as the Feb. 14th deadline is looming. Well, she kept her promise and called me herself this morning.
She was proposing to send a new Magic (only one) at the usual conditions (free.) Well, I was asking for BOTH to be replaced, as my spouse is as geeky as I am (albeit maybe not as vocal about it...) She put me on hold and seemed to be checking my Family Plan conditions. She finally came back, and told me the second phone was not normally eligible (why not? She didn't say. I paid DETF on both phones last November...) Anyhow, she proposed that she could bend the rules a bit, and the compromise is that I'm getting both phones changed, but I have to pay the normal upgrade fee ($35) once (i.e. $17.50 per phone) instead of for each phone. I also have to return both of my Dreams.
Considering what I'm getting (2 Magic phones eventually upgradeable to Android 2.x), the $35 fee is not a big deal. Also, as I have no need of FOUR phones (2 of them not on any network), I don't mind returning the 2 Dreams. It's not worth fighting for these fees over the phone, my time is more valuable than that.
However, I do come away from this with a bad aftertaste... Once Videotron gets online with its own cell-phone network, I'll be looking VERY closely at them... I'm already a land-line, HD TV, and Internet customer of Videotron, and have absolutely nothing to say against them so far.
The tech may have been nice but she didn't know what she was talking about. Call again. If they say they can only upgrade one ask to speak to a supervisor.
Two final questions; for those of us who didn't bother to update our Dreams and ended up loosing data, how long will it take for data to turn on again on our Magic Pluses? 24hrs?
For current Magic owners; how scratched up do the Magics get? I never used a protector for my Dream and it looks brand new. If I pocket my Magic with no case and make sure it never meets a set of keys or coins, will it remain nice and new looking?
Edit: All right, so I hadn't called from my Dream since they started forwarding to Rogers. When I first phoned using my new Magic it went to a rep. She was easily the nicest of the reps. I've spoken to during this debacle and did a network reset (I'm guessing). Everything works fine now.
Last edited by Variant; February 11th, 2010 at 06:39 PM.
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Quote:
Originally Posted by Variant
Got mine today. Absolutely love it!
Two final questions; for those of us who didn't bother to update our Dreams and ended up loosing data, how long will it take for data to turn on again on our Magic Pluses? 24hrs?
For current Magic owners; how scratched up do the Magics get? I never used a protector for my Dream and it looks brand new. If I pocket my Magic with no case and make sure it never meets a set of keys or coins, will it remain nice and new looking?
My Rogers Magic came with a leather slip case. I use it always. Was there not one in the box when you got it?
C'mon people I know it's exciting to think that you can exchange your Dream for a free Magic. If it's is HTC who is absorbing the cost of this you shouldn't have to extend your contract with Rogers.
Rogers is rewarding the people who have just become customers and bought their HTC dreams in December and paid a lower price for their handset by only making them extend the contract for 2 more months.
People like me who bought the handset when it came out in June and paid $149-$199 are being asked to extend my contract 8 months! So we paid the higher price for the handset and then have to give rogers 8 x $70 amonth more. THat's $560. I know I don't want to give Rogers anymore of my business than I have to. As soon as my contract is up i'm finding another company.
If you call Rogers and explain the problems the 911 fix has caused ie. I have my data cut off intermitantly until i remove the battery and restart and I miss phone calls. They won't make you extend your contract! It takes a little while on the phone going through the various escalation levels with the CSRs but it's worth it.
Do you really trust Roger's to properly deal with the Magic and do the OS upgrades they have promised anyway? I love my android but you can also get a diffrent phone for free if you fight it.
Before you go ahead and agree to this deal try asking for no contract extension.
C'mon people I know it's exciting to think that you can exchange your Dream for a free Magic. If it's is HTC who is absorbing the cost of this you shouldn't have to extend your contract with Rogers.
Rogers is rewarding the people who have just become customers and bought their HTC dreams in December and paid a lower price for their handset by only making them extend the contract for 2 more months.
People like me who bought the handset when it came out in June and paid $149-$199 are being asked to extend my contract 8 months! So we paid the higher price for the handset and then have to give rogers 8 x $70 amonth more. THat's $560. I know I don't want to give Rogers anymore of my business than I have to. As soon as my contract is up i'm finding another company.
If you call Rogers and explain the problems the 911 fix has caused ie. I have my data cut off intermitantly until i remove the battery and restart and I miss phone calls. They won't make you extend your contract! It takes a little while on the phone going through the various escalation levels with the CSRs but it's worth it.
Do you really trust Roger's to properly deal with the Magic and do the OS upgrades they have promised anyway? I love my android but you can also get a diffrent phone for free if you fight it.
Before you go ahead and agree to this deal try asking for no contract extension.
Right now I'm considering buying out my internet contract and selling the phone to cover the cost. That will save me $30/month. I mainly use wireless anyway.
Hey everyone, as an update, I was able to get my free HTC Magic ordered today. The CSR rep was nice enough but she wasn't up to pace with the whole 911 / upgrade thing. In case you call, their system has it registered as the "Magic Plus" instead of simply the "Magic" with a list price of $79.99. That is the one you're looking for. (And, of course, you don't pay $79.99).
However, the CSR did let it slip that she heard that Rogers was "moving away from Android". Whether this was conveyed to her as an internal communication, heard as a water cooler rumour, or if it was a mixup with the whole 911 thing, I will take it at face value and assume that Rogers will downplay the Sony X10 and avoid future Android phones.
Looks like Telus is the only one who can satisfy our Android needs now...
My update. Got the tracking number last night, expecting to check on it after work today. Got home and the Magic was already here! Less than 48 hrs, so not bad. Just playing with it now, seems pretty cool, but still finding the soft keyboard a little tricky.
Last edited by HabsRule93; February 11th, 2010 at 07:11 PM.
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Well my tracking number is still reporting Billing Information Received 24 hours after the tracking number was assigned. I really don't like this (I dealt with UPS many times, update is posted as soon as it is picked up). Does anybody have their turnaround times?
Hey everyone, as an update, I was able to get my free HTC Magic ordered today. The CSR rep was nice enough but she wasn't up to pace with the whole 911 / upgrade thing. In case you call, their system has it registered as the "Magic Plus" instead of simply the "Magic" with a list price of $79.99. That is the one you're looking for. (And, of course, you don't pay $79.99).
However, the CSR did let it slip that she heard that Rogers was "moving away from Android". Whether this was conveyed to her as an internal communication, heard as a water cooler rumour, or if it was a mixup with the whole 911 thing, I will take it at face value and assume that Rogers will downplay the Sony X10 and avoid future Android phones.
Looks like Telus is the only one who can satisfy our Android needs now...
I'm wondering if by moving away from Android she actually meant moving away from HTC devices. You have to admit, HTC shafted Rogers with the Dream and Magic.
Once attention started to turn to LG , just look at how quick they stepped up to the plate and offered a 1.6 update to the EVE. If I was a carrier that is the company that I would rather deal with.
But this is only my opinion, could be Rogers will let Android die a slow death and only carry the devices that they are committed to presently. Only time will tell.
Well my tracking number is still reporting Billing Information Received 24 hours after the tracking number was assigned. I really don't like this (I dealt with UPS many times, update is posted as soon as it is picked up). Does anybody have their turnaround times?
Ordered on Jan 13 i should receive it 3-5 days.. ont the 21 still not picked up by UPS, I have had my tracking number since Jan 18, still no phone. rogers placed a tracer on jan 21. Talking with UPS i got confirmed that the phone never left Rogers. Been calling Rogers every 2-3 days since. Rogers assured me that they would make sure that UPS pick it up this time.
Im supposed to get a call on friday to check that i got it. My hope are no too high. Maybe you should call early because a tracer with UPS is 7-10 days and then Rogers promise to call you once they get the result but they just dont
... I seriously don't want to do the 911 upgrade, but I miss my 3g and I couldn't say no to a free Magic, even though I probably will prefer my physical qwerty...
