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Old July 20th, 2012, 02:57 PM   #1 (permalink)
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Default $1800 phone bill

I went to Vegas last month and just got my bill.. $1800!
I was using hotel wifi and thought my calls were via wifi calling?
HELP! has anyone successfully fought this?
Thanks!

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Old July 20th, 2012, 03:01 PM   #2 (permalink)
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I've never heard of making phone calls through wireless, unless you're talking about VOIP.
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Old July 20th, 2012, 04:29 PM   #3 (permalink)
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I actually asked about this before I travelled anywhere and they said the WiFi calling was only available in Canada. ex. you can be in Montreal and use the WiFi calling but no where else in the world.

You can possibly plead ignorance and say that the rep didn't explain this to you when you were signing up. i think the best thing you can do is probably get it reduced to something like $300 though.

cheers.
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Old July 22nd, 2012, 11:45 AM   #4 (permalink)
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Go on Twitter and ask one of the Rogers Helps team for assistance figuring this out. Their job is as a liason between customers and Big-R when Customer Service reps just can't do anything for you (or give you the run-around).

RogersMary is the best, but they should all be able to help.

Just be prepared though, if you weren't covered by wifi calling there, and if it's explained in the contract, they likely won't wave it, even if you explain you didn't know. You might, however, be able to get them to reduce it a bit if you beg and plead enough.

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Old July 22nd, 2012, 11:50 AM   #5 (permalink)
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Or break it up into payments... I've seen that happen before. A friend of mine had an 1800 bill last November, due to a contract change for the date due... idk the ins and outs. I'd be ticked.
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