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Old August 31st, 2010, 12:48 PM   #301 (permalink)
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EPIC FAIL

They wanted me to pay $305.94 for the Slide 3G despite the fact that it's $29 for new contracts. Basically because the phone isn't actually defective and the fact that I haven't gone through troubleshooting.

Maybe I'll switch back to stock and see if any bugs happen.
Where is it $29 for new contracts? T-mobile's website still says $179.99 after rebate.

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Old August 31st, 2010, 12:52 PM   #302 (permalink)
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Where is it $29 for new contracts? T-mobile's website still says $179.99 after rebate.
Link to phone listing


Suggested retail: $429.99
Instant discount: -$200.00
Web-only discount: -$50.00
Web-only market discount: -$150.00
Total: $29.99

Technically I could get the phone for $229.99 (that includes the ETF) and still spend less than the upgrade price she quoted me, but I can't justify spending anything more than $100 (the rough estimate of what the Behold II used goes for on ebay).

I guess my next step is to go yell at Samsung, but that's obviously going to do me no good.
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Old August 31st, 2010, 12:59 PM   #303 (permalink)
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Link to phone listing


Suggested retail: $429.99
Instant discount: -$200.00
Web-only discount: -$50.00
Web-only market discount: -$150.00
Total: $29.99

Technically I could get the phone for $229.99 (that includes the ETF) and still spend less than the upgrade price she quoted me, but I can't justify spending anything more than $100 (the rough estimate of what the Behold II used goes for on ebay).

I guess my next step is to go yell at Samsung, but that's obviously going to do me no good.
Weird. I don't get a market discount.


Its ok though I got mine free on Father's Day

Maybe T-mobile will give you the MotoCharm free.

Honestly at this point I would wait for the G2 and get it.
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Old August 31st, 2010, 01:06 PM   #304 (permalink)
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Maybe T-mobile will give you the MotoCharm free.
I wouldn't want one. I want the Slide but I would have accepted the Vibrant if they could only replace the Behold II with another Samsung. At a minimum I thought they would offer me the full new contract discount, but its clear this rep just checked out the current discount I was eligible for (I'm 9 months into my contract). I clearly did it the wrong way, probably by trying to be up front and asking for a swap. This rep didn't try to do anything special for me.

Edit: I was wrong, the prices she quoted me were $50 less than what my current upgrade price is according to the T-Mobile website. Still, meh.
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Old August 31st, 2010, 02:48 PM   #305 (permalink)
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I wouldn't want one. I want the Slide but I would have accepted the Vibrant if they could only replace the Behold II with another Samsung. At a minimum I thought they would offer me the full new contract discount, but its clear this rep just checked out the current discount I was eligible for (I'm 9 months into my contract). I clearly did it the wrong way, probably by trying to be up front and asking for a swap. This rep didn't try to do anything special for me.
G2>Slide

That is coming from a Slide owner G2 has a faster processor, Bigger screen, HSPA+, stock android, and it comes out of the box with 2.2.

The only way to get the newest version of Android on a T-mobile phone is to buy it with it already on it. Give it time and you will see Mytouch Slide owners calling foul due to T-mobile's own claims of a 2.2 update and trying to get it replaced with the G2.
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Old August 31st, 2010, 02:51 PM   #306 (permalink)
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G2>Slide

That is coming from a Slide owner G2 has a faster processor, Bigger screen, stock android, and it comes out of the box with 2.2.

The only way to get the newest version of Android on a T-mobile phone is to buy it with it already on it. Give it time and you will see Mytouch Slide owners calling foul due to T-mobile's own claims of a 2.2 update and trying to get it replaced with the G2.
Well clearly the G2 is awesome, but its not out yet and its not within the realm of getting a free upgrade for being an unhappy customer.
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Old August 31st, 2010, 02:52 PM   #307 (permalink)
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Well clearly the G2 is awesome, but its not out yet and its not within the realm of getting a free upgrade for being an unhappy customer.
That is why I suggest you wait.
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Old August 31st, 2010, 02:54 PM   #308 (permalink)
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That is why I suggest you wait.
I have 13 months in my contract, there will probably be something better than the G2 out by then.

Basically for me its either pay up to $100 or wait until my contract is up.
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Old August 31st, 2010, 03:49 PM   #309 (permalink)
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Start going through the proper channels. Call up regular customer service and tell them XXX doesn't work. (Could be a multitude of things with this phone.)

Once the replacement comes, repeat. Call Exec Cust Service back. Tell them you went through their process and see what your outcome is then. You're still within your warranty period, but you need to act fast.
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Old August 31st, 2010, 03:52 PM   #310 (permalink)
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Start going through the proper channels. Call up regular customer service and tell them XXX doesn't work. (Could be a multitude of things with this phone.)

Once the replacement comes, repeat. Call Exec Cust Service back. Tell them you went through their process and see what your outcome is then. You're still within your warranty period, but you need to act fast.
Yea, I'm thinking I'll go back to stock and start looking for problems.
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Old August 31st, 2010, 08:31 PM   #311 (permalink)
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Yea, I'm thinking I'll go back to stock and start looking for problems.
I'm sure you'll find some...
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Old September 1st, 2010, 12:20 AM   #312 (permalink)
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I'm sure you'll find some...
Really the only problems I've had are the slow to pickup GPS signal, which could be related to the ROM I have installed and the issues with the sd card mounting/unmounting and occasionally erasing itself, though the latter seems to have stopped since 1.6.
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Old September 1st, 2010, 05:44 AM   #313 (permalink)
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It does not matter if you ask for a swap right away or not. By the time they call you, your fate has already been decided.
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Old September 1st, 2010, 09:53 AM   #314 (permalink)
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It does not matter if you ask for a swap right away or not. By the time they call you, your fate has already been decided.
indeed!

hi fallenturtle, which rep you got?
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Old September 1st, 2010, 11:02 AM   #315 (permalink)
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indeed!

hi fallenturtle, which rep you got?
Towers
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Old September 2nd, 2010, 09:36 AM   #316 (permalink)
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Towers
Sounds like a pr0n name.

I can just speak for myself. I did a warranty return and told the reps that I had more issues with the second one (which I did) and was going to do it again.

That's just what worked for me.
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Old September 4th, 2010, 02:04 PM   #317 (permalink)
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So my contract with t-mo ended. I was really wanting the vibrant. so i checked out prices. walmart and bestbuy with a new 2yr contract have the phone for 150. T-mobile store that i go to with 2 year contract has it for 250. wtf?

So i call to end my service with tmo because i want to go somewere else and get a phone on the cheap, and the fact that the sales guy i spoke to 6 months ago didnt tell me that when he switched me from everything more to everything more PLUS that i am unelgiable for phone upgrades. anyway, i call tmobile customer service to cancel my service, and the lady asks why. I explain the situation about not being able to upgrade my phone, she sends me over to a "account specialist". The account specialist asks and i tell her the whole situation. she asks what phone im interested in. I told her the vibrant but i can get it cheaper on 2year contract at bestbuy and walmart. So her question was then "what could we do for you?" I reply "get me the vibrant for the same price as those or i will walk" So she works her voodoo magic, puts me back on the everything more plan, gets me the vibrant for $150. But wait, theres more! She knocks $50 off of the cost of the Vibrant, and then takes $40 off of my current phone bill. So I ended up only having to pay 100 for the vibrant (+$12 tax), and 40 on this months phone bill. Sure i had to re-new my 2 year contract but i got a serious hook up. The fact i sold my BHII for 100 paid for my vibrant.
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Old September 4th, 2010, 09:40 PM   #318 (permalink)
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So my contract with t-mo ended. I was really wanting the vibrant. so i checked out prices. walmart and bestbuy with a new 2yr contract have the phone for 150. T-mobile store that i go to with 2 year contract has it for 250. wtf?

So i call to end my service with tmo because i want to go somewere else and get a phone on the cheap, and the fact that the sales guy i spoke to 6 months ago didnt tell me that when he switched me from everything more to everything more PLUS that i am unelgiable for phone upgrades. anyway, i call tmobile customer service to cancel my service, and the lady asks why. I explain the situation about not being able to upgrade my phone, she sends me over to a "account specialist". The account specialist asks and i tell her the whole situation. she asks what phone im interested in. I told her the vibrant but i can get it cheaper on 2year contract at bestbuy and walmart. So her question was then "what could we do for you?" I reply "get me the vibrant for the same price as those or i will walk" So she works her voodoo magic, puts me back on the everything more plan, gets me the vibrant for $150. But wait, theres more! She knocks $50 off of the cost of the Vibrant, and then takes $40 off of my current phone bill. So I ended up only having to pay 100 for the vibrant (+$12 tax), and 40 on this months phone bill. Sure i had to re-new my 2 year contract but i got a serious hook up. The fact i sold my BHII for 100 paid for my vibrant.
Good job ghost I'm glad someone is getting some satisfaction from T-Mobile about this POS phone.
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Old September 7th, 2010, 03:45 AM   #319 (permalink)
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I'm sure you'll find some...
Well to be honest it's been working fine so far. I could certainly have it a lot worse.
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Old September 7th, 2010, 12:02 PM   #320 (permalink)
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the phone rocks face. samsung has redeemed themselves to me.
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Old September 7th, 2010, 04:28 PM   #321 (permalink)
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the phone rocks face. samsung has redeemed themselves to me.
I still hate the bastards.
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Old September 7th, 2010, 05:04 PM   #322 (permalink)
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Anyone talk to Judy @ T-Mo? She's been assigned to my case but we're playing phone tag.
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Old September 8th, 2010, 10:56 AM   #323 (permalink)
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I still hate the bastards.
Look at it this way. before you get in to a pool or bathtub, you put your hand or foot in first to test the water tempreture. yes? I imagine that the behold 2 was samsungs testing the waters. and then with the galaxy s they dove head first in. Its an awesome phone. it runs games and apps better than my buddy who has a droid x, and my brother with an Evo. the only thing it doesnt have on the X or evo, is HDMI out. big friggin whoop.
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Old September 9th, 2010, 10:50 AM   #324 (permalink)
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It doesn't look like they're giving the Vibrant free anymore, but they were able to give it at the discounted rate of $199, waive the activation fee, and not restart the two-year agreement. I was told I could pick any phone that they offer for the discounted rate, so if you wait a little longer the G2 would be available.For me, the Vibrant is good enough.

BTW, they told me the main complaint was that Samsung had decided to not upgrade the OS on the Behold. So, that seems to be a good enough reason to exhange the phone without penalty.
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Old September 9th, 2010, 12:35 PM   #325 (permalink)
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BTW, they told me the main complaint was that Samsung had decided to not upgrade the OS on the Behold. So, that seems to be a good enough reason to exhange the phone without penalty.
And that is why it wasn't free.
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Old September 9th, 2010, 01:45 PM   #326 (permalink)
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And that is why it wasn't free.
I never complained about that though. I complained about everything else. After we finished I asked if they are getting a lot of complaints about the phone. That's when I was told the main complaint was the fact that Samsung decided not to upgrade the OS. I never mentioned the OS prior to that.
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Old September 9th, 2010, 05:13 PM   #327 (permalink)
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Edit: Gah, no delete?
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Old September 9th, 2010, 05:17 PM   #328 (permalink)
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And that is why it wasn't free.
Well he certainly got a much better offer than me and my primary complaint was the OS.
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Old September 9th, 2010, 11:00 PM   #329 (permalink)
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Well he certainly got a much better offer than me and my primary complaint was the OS.
T-mobile has multiple call centers and tend to route everyone to the same call center as much as possible. If you keep having bad luck try using someone else's T-mobile phone and account info to get to a rep and ask them to look up your account. Just tell them your phone was messing up at the time or that you did that for troubleshooting purposes. With any luck you will get a new callcenter and a "fresh" start. That is how I got out of my Behold II and into a Cliq but that was around the time the Mytouch Slide first came out and the only reason I couldn't get it was because it was too new.
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Old September 10th, 2010, 10:53 AM   #330 (permalink)
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T-mobile has multiple call centers and tend to route everyone to the same call center as much as possible. If you keep having bad luck try using someone else's T-mobile phone and account info to get to a rep and ask them to look up your account. Just tell them your phone was messing up at the time or that you did that for troubleshooting purposes. With any luck you will get a new callcenter and a "fresh" start. That is how I got out of my Behold II and into a Cliq but that was around the time the Mytouch Slide first came out and the only reason I couldn't get it was because it was too new.
I haven't really tried dealing with standard customer service, just the executive customer service.

At this point I'm starting to think its a lost cause.
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Old September 10th, 2010, 01:09 PM   #331 (permalink)
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I haven't really tried dealing with standard customer service, just the executive customer service.

At this point I'm starting to think its a lost cause.
Well maybe that's the problem. Why go that far up when the supervisor at a call center can get you what you want?

When you want a hamburger do you go to a farm for it?
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Old September 10th, 2010, 01:16 PM   #332 (permalink)
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Well maybe that's the problem. Why go that far up when the supervisor at a call center can get you what you want?

When you want a hamburger do you go to a farm for it?
Wasn't the whole point of this thread that to get anything actually done you have to go to executive customer service?

Dammit, now I want a hamburger.
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Old September 10th, 2010, 03:41 PM   #333 (permalink)
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+1 on the hamburger
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Old September 10th, 2010, 04:06 PM   #334 (permalink)
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I had emailed the number in third post of the thread I believe and got a call from the t-mobile center today from a representative named Brian, I was in class so I couldn't answer. He left me a number and extension to reach him at. I'll put that up as well as how my case went after I talk to him. Haven't been able to talk to him yet though because he wasn't there when I called.
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Old September 12th, 2010, 02:48 PM   #335 (permalink)
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Wasn't the whole point of this thread that to get anything actually done you have to go to executive customer service?

Dammit, now I want a hamburger.
It may be the fastest and to some the easiest way to get anything done but never worked for me I have had my phone swapped a few times through regular old 611. My G1 broke and I had it replaced with a t-749 Highlight, the Highlight s**ked so i had it replaced with the Behold II, Behold II was not supported had it replaced with a Cliq, Cliq wasn't my cup of tea so I used my upgrade and got the Slide for free, and I had the Vibrant offered to me from 611 as a replacement for my Slide which I declined.

Call 611 and complain about every issue everytime it happens, works for me.
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Old September 14th, 2010, 12:09 PM   #336 (permalink)
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Well after having numerous issues with my behold 2 and having it replace only after a couple days of purchasing it I decided to email the executive office since I got nowhere with customer service. I basically wrote a book to the yesterday afternoon and this morning recieved a call from a rep and to make a long story short they are sending me a new Vibrant out today. I just have to send the crappy behold 2 back to them. Yay.
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Old September 14th, 2010, 12:19 PM   #337 (permalink)
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OK I know this is my first post, but I was searching for problems and issues with the behold 2 and came across this post. I emailed Mr Dotson on 9-13-10. I was just honest listed all my problems, addressed the fact iI had be a T-mobile customer for several years, and that I would take my plan to another provider. I recieved a call today 9-14-10 from a Customer Rep from Tmobile saying they apologized for the problems that I have been having with my phone. She asked me if there was a particular phone that Tmobile offers that I would be intrested in. I almost was going to consider the my touch slide, but i went with the Vibrant. I have played around Vibrant before I liked the responsiveness of the touch screen. Seems like a really good phone. She also stated that i had to mail back the Samsung Behold 2 or that my account would be charged the the Vibrant. She provided an address to maile the phone back. She was very poilite very easy to talk to. I thought id just post my experiance and hopefully some you who have this phone will get your issues resolved.
Here is the email I sent Mr Dotson incase you are inquiring:

Hello Mr. Dotson,

My name is _________, I have been a loyal Tmobile customer for serveral years. I just wanted to say that i am happy with my T-mobile service and have not had any issues with the service, but the phone on other hand is where my problem lies. I currently use the Samsung Behold 2 since i have began using this phone i have had nothing, but problems I have gone about everythiing to troubleshoot or resolve any issues I have had with the phone. Here is a list of all the problems I am having with this phone:

  • Constant rebooting, my phone rebooting it self all the time and during these reboots Im losing apps and items saved on my phone.
  • SD card mounting and unmounting, again it does this on its own and i lose pictures and other items saved on the SD card.
  • No OTA update, Im currently on 1.5 OS and have not recieved 1.6 OS and from what i understand The Behold 2 was supposed to get an 2.0 OS update.
  • Missing calls and Dropped calls also, which is a big deal luckliy I havent missed and thing that was an emgerancy.
  • Battery issue, the phones battery will not last a full day with moderate use. I pretty much haveto keep it on a charger throughout the day.
  • Vibrating Issue: example I was at the gym after my workout I came back to my locker and my phone was off and just vibrating I had to pull battery to my it stop.
  • Freezing issues as well my phone has froze up on me on several occasions where again I have had to remove batttery to fix

The Samusung Behold did have some great feature such as great camera and photo editing software. The fact it runs on Andriod. I just wish that Tmobile stood behind their products. I really enjoy Tmobile service and do not want to leave to another provider, but if I cant get the issue resolved I will take my family plan to another provider.





Thank you for your attention in this matter,
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Old September 15th, 2010, 08:06 PM   #338 (permalink)
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Originally Posted by mwl1119 View Post
Well maybe that's the problem. Why go that far up when the supervisor at a call center can get you what you want?

When you want a hamburger do you go to a farm for it?
Yes actually. My gf has 1/4 of a cow in the freezer at her parents farm.

Beef tastes best when you know the cows name.
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Old September 16th, 2010, 12:52 PM   #339 (permalink)
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Yes actually. My gf has 1/4 of a cow in the freezer at her parents farm.

Beef tastes best when you know the cows name.
Haha.
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Old September 16th, 2010, 08:18 PM   #340 (permalink)
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So I just got my Behold II replaced with a Vibrant. This is how it happened for me.

I emailed the link of the ceo or whatever for the executive tmobile office. About four days later a man named Brian called me about my complaints but I was in school and couldn't answer. He left a number for me to call and I would always call back the same day leaving a message on his machine. Today was the third missed call and in the message he said he had reviewed my account extensively and saw that I had talked to a web specialist online about replacing my phone. When I had talked to a web specialist they told me that they could only replace my behold with another behold and I said I didn't want to and eventually nothing came out of it.

So on the message he said I was getting a free upgrade to the vibrant with express shipping and all I have to do now is mail back my old phone. So essentially I got upgraded to the vibrant for just emailing them.
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Old September 17th, 2010, 11:14 AM   #341 (permalink)
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I posted on T-Mobile's Facebook wall. My brother and cousin recommended I go to Sprint. I checked into it and they have the most comparable plan to what I have now. Verizon would be about $30 more and ATT would be about $20. So Sprint would be the best choice and actually be cheaper.

So they responded to me on Facebook and then called me. What they gave me was a $100 credit and they are going to replace my phone. I've tried a few roms, like the one I have now is OTA 1.6 Tweaked ver 3 I believe. I've tried everything. So they are sending me a replacement and I'll see after that. I thought the phone was cool at first until I came into the forums, and this is my first Android phone, and I started having problems like random reboots, texts would black my phone out and vibrate but that was fixed with the update. I still have lag issues and freezing issues sometimes, and had dropped calls.

I'll see how the replacement goes but I just signed a new contract in February to get this phone as it on sale for $80 when I got it. I really don't want to wait another 2 years to upgrade or leave but I'll see what happens.
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Old September 29th, 2010, 01:49 PM   #342 (permalink)
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Samsung has confirmed the TW3 equipped Galaxy Beam will not see Froyo.



Shocker?
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The Samsung Behold 2 for T-Mobile greatly improves on the first version of the phone by adding Android to the mix, providing for a powerful combination of hardware and sowftware. With Android, Samsung's custom TouchWiz UI, a 3.2-inch AMOLED Tou... Read More



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