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Old July 17th, 2010, 03:45 AM   #1 (permalink)
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Smile Stuck to my guns. My Behold II replaced with Samsung Vibrant

Just wanted to chime in with some thoughts here. I'd purchased the Behold II just under two months ago. And yeah, I'd bought into that whole upgrade to 2.x crap thanks to sales reps and the oft removed/replaced/removed/replaced Samsung video.

It took a while, but with the awesome work of eugene, nu, and others here I had finally gotten the phone to function reasonably well (running the tweaked 1.6 release from here), save for a few dialer issues I still have (the occasional total lockup of the phone).

Still, the whole debacle about Behold II support did leave a bad taste in my mouth and I felt it a bit tiring that I (with tons of help from the community and a lot of reading) had to fix most of the issues myself by basically ditching everything remotely "Samsungy" about the phone. Also, the fact that this phone still had minor issues actually functioning as a phone was the last straw for me.

So I took matters into my own hands and began engaging in email and phone exchanges with T-Mobile corporate. After several weeks of emails, patience and a bit of phone tag, I have now gotten a firm commitment from T-Mobile to replace my Behold II with a new Samsung Vibrant free of charge. Mine is on it's way via UPS as we speak. I was led to believe that this was a joint decision by T-Mobile and Samsung as a resolution to extreme cases of dissatisfaction with the Behold II taken on a case-by-case basis. As to whether or not that is the actual truth, well that remains to be seen I suppose.

In my interactions with T-Mobiles Executive Customer Relations, I was very careful to be adult, professional, and to avoid inflammatory responses and behavior. The gentleman I interacted with conducted himself very professionally and was quite candid with me in regards to the rock-and-a-hard place T-Mobile sort of found themselves in with the Behold II. Still, despite trying to retain the high ground ethically and professionally at all times during my exchanges, I remained adamant with my dissatisfaction and left them with three options to resolve my complaint, making it clear that no other options would be considered. Replace my phone with a 2.1 sporting handset, release me from my contract and refund me, or watch me ignore T-Mobile's attempts to bill me until the cold death of the universe.

The nearly three decade long experience I have in the service industry both at the brick-and-mortar and corporate levels, as well as nearly 10 years worth of experience in tech industry press at least leads me to believe I've developed a very clear understanding of how to get satisfaction from service providers over the years. I've dealt with the best and worst customers in the world in my many years standing in this man's shoes, and I've learned valuable lessons from both sides of the coin. Maybe that's just my ego talking, and me having a dose of excellent luck and timing too. Hard to say for certain.

At any rate, I just wanted to share my experience here, and to offer a bit of advice. For those of you who are willing to invest the time, it might be worthwhile to take your arguments about the phone to the proper sources at this stage of the game. And be sure to utilize your anger and indignance as tools to focus your approach and demeanor, and not lose the high ground when trying to wheedle your way through this sort of situation. At the end of the day, the very nice gentleman (who I had significant disagreements with that took effort to overcome) at T-Mobile corporate I interacted with...is a human being. And human beings will generally take you more seriously when you take them seriously and treat them with respect regardless of what their job is.

I'm just glad my situation is resolved to my satisfaction.

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Old July 17th, 2010, 03:57 AM   #2 (permalink)
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How do you like it so far?
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Old July 17th, 2010, 04:03 AM   #3 (permalink)
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Well it's not here yet. The phone was just released the 15th, and mine was shipped UPS Ground directly from their offices in Louisville Kentucky. I should have it sometime middle next week. I'll be sure to follow up with some impressions when I have it in my grubby little paws.

All the reviews I've read and watched indicate it's definitely way better than the Behold II, which is better than I expected to get from T-Mobile. 1ghz hummingbird cpu, 4" S-Amoled WVGA screen, 512mb ram, 16gb internal, 2gb microsd with that stupid Avatar movie on it (will be one of the first things to go lol). Touchwiz 3.0 seems smooth as glass and less intrusive than Touchwiz 2.0, but I'll likely revert to ADW.launcher unless the Samsung widgets captivate me.

And the phone has already been rooted lol. So no matter what people might end up thinking about the Vibrant, it's still a massive improvement over the Behold II. So long as it makes phone calls without locking up, and does everything the reviews suggest it does extremely well, I'll be content in all likelihood.
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Old July 17th, 2010, 02:54 PM   #4 (permalink)
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Default Stuck to my guns. My Behold II replaced with Samsung Vibrant

Can you share with us the e-mail addresses that you used and received so we can capitalize on the freshness of your complaints with this person and maybe we can get the same results ???
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Old July 17th, 2010, 10:55 PM   #5 (permalink)
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it all started with google..and this

Contact T-Mobile Executive Customer Service - The Consumerist

and T-Mobile corporate sent me a text message this evening with the new phone's tracking #. I should have it Tuesday!
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Old July 18th, 2010, 12:19 AM   #6 (permalink)
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Thanks! you have inspired me to email him myself! so i just finished doing it
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Old July 18th, 2010, 06:09 PM   #7 (permalink)
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So I've got a used Behold2 heading my way from an e-bay seller. Do you think I could get T mobile to swap me? I know its a long shot. It seems like everyone is jumping off the Behold boat..
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Old July 18th, 2010, 06:24 PM   #8 (permalink)
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So I've got a used Behold2 heading my way from an e-bay seller. Do you think I could get T mobile to swap me? I know its a long shot. It seems like everyone is jumping off the Behold boat..
lol No shot man...no way no how
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Old July 18th, 2010, 07:04 PM   #9 (permalink)
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Yeah, I'd have to agree. And, if you think this through it'd probably be a bit inappropriate for you to expect T-Mobile to care about your E-Bay purchased phone.

I do hope some of you are able to achieve some level of appropriate redress from T-Mobile. The resolution to my situation took a great deal of legwork over nearly a month on my part, both in "selling" the reasons behind my satisfaction and in carefully researching some of the very specific flaws with the phones software. It's more compelling to give detailed evidence that, for instance, com.android.twsettings seemed to create sleep issues and some force closes and lockups with the phone when bypassing the Touchwiz launcher, than merely saying "this phone sux0rz!".

Just an example, and a poorly explained and still possibly an anecdotal one at that, but getting a resolution to an issue is as much (if not more) about how you describe it than it is about what the issues themselves may be.

Still, at the end of the day it's entirely likely that I just got lucky and hit the right moment with the right complaints. I'm just glad my situation is being resolved. I wish the rest of you the best of luck!
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Old July 18th, 2010, 08:41 PM   #10 (permalink)
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Well I have no leverage seeing as I won this and selling it would be pointless i mean what is this worth now like $120 since the vibrant released?
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Old July 18th, 2010, 08:48 PM   #11 (permalink)
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Well I have no leverage seeing as I won this and selling it would be pointless i mean what is this worth now like $120 since the vibrant released?
$106 on gazelle.com

As a side note to anyone looking to do the gazelle thing I will confirm what I told everyone over a month ago, although you are paid on a walmart card you can spend it anywhere visa is accepted.

I spent about $70 of the $126 I got for mine last month at the liquor store............. I can't wait for the $147 from my Cliq to get drunk again. Thanks for the free booze Tmo!
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Old July 18th, 2010, 08:55 PM   #12 (permalink)
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$106 on gazelle.com

As a side note to anyone looking to do the gazelle thing I will confirm what I told everyone over a month ago, although you are paid on a walmart card you can spend it anywhere visa is accepted.

I spent about $70 of the $126 I got for mine last month at the liquor store............. I can't wait for the $147 from my Cliq to get drunk again. Thanks for the free booze Tmo!
Lol unfortunately my back up phone is kinda crappy now (motozine) so most likely I will be keeping it since I originally won it and being that it was my first android phone and that its not worth to sell for only 100 I would at least be content with $150 but thats still low priced.
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Old July 19th, 2010, 09:42 AM   #13 (permalink)
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Lol unfortunately my back up phone is kinda crappy now (motozine) so most likely I will be keeping it since I originally won it and being that it was my first android phone and that its not worth to sell for only 100 I would at least be content with $150 but thats still low priced.
Put it on Craigs List for a couple of weeks, if you don't get any bites, just go directly through Gazelle.com. By doing that, you aren't limiting yourself to a gift card. They can either send you money via PayPal or check.
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Old July 19th, 2010, 10:10 AM   #14 (permalink)
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lol No shot man...no way no how
Heh, I didn't think so.
Man, I wish I'd looked a bit more into phones before I went with the BH2... I was kinda desperate to get a new phone, and I liked what I saw with the behold, but after ordering it, and digging deeper on these forums, I realized I made a mistake, and should have spent the extra $100 for a Vibrant..
Oh well, live and learn..
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Old July 19th, 2010, 10:17 AM   #15 (permalink)
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Well not to pour salt on your wounds but...you do know the vibrant is only $99 on contract!
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Old July 19th, 2010, 01:29 PM   #16 (permalink)
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Put it on Craigs List for a couple of weeks, if you don't get any bites, just go directly through Gazelle.com. By doing that, you aren't limiting yourself to a gift card. They can either send you money via PayPal or check.
Its not a gift card. It is a prepaid debit card that can be used anywhere visa is accepted. Read above lol.
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Old July 19th, 2010, 04:18 PM   #17 (permalink)
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Well not to pour salt on your wounds but...you do know the vibrant is only $99 on contract!
I'm already stuck with Tmo until the end of all time as it is...
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Old July 20th, 2010, 07:55 AM   #18 (permalink)
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I, obviously, cannot use the Upgrade for the B2 => Vibrant. I think we ALL know this.


However, I COULD

A: Use the second phone on my account (the one I gave to my mother for emergencies) as an upgrade... There's NO way should could EVER POSSIBLY understand how to use a Smart Phone ;->

B: Do as above and "convince" T-Mobile to send me the Vibrant

C: Get it through work (They always end up with my "cast off" phones anyway, and semi-subsidize my personal phones, and as they're on T-Mobile, the Razr V3 they have is MORE than able to use the Upgrade)

D: Just wait until there's a REALLY GOOD reason to upgrade (Hardware 3D, 2Ghz processors, HTC 1 stops being a prototype....)


So far, I'm sticking with D. The B2 is flawed, but it's hardly "unusable".
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Old July 20th, 2010, 09:27 AM   #19 (permalink)
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If you are on the fence about the vibrant do yourself a favor and wait...there are at least two better androids set for launch on tmo before the end of the year. One possibly as early as late September so you won't need to wait long.
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Old July 20th, 2010, 05:47 PM   #20 (permalink)
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If you are on the fence about the vibrant do yourself a favor and wait...there are at least two better androids set for launch on tmo before the end of the year. One possibly as early as late September so you won't need to wait long.
If rumours of the Vanguard being the HTC Vision are true then nothing but it being HSPA+ and having a slide out qwerty makes it better than the vibrant. HTC Vision was rumoured to be 3.7inch HSPA+ with the same old snapdragon processor that got beat and it won't have android 3.0 more likely 2.2 or 2.1.

I can't wait to see it however if it proves rumours wrong.

My word of advice get the Vibrant off contract and save your upgrade for November. There will be 4 new Android devices hopefully worth upgrading to according to this map.

http://www.tmonews.com/wp-content/uploads/2010/07/Screenshot_41.jpg
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Old July 20th, 2010, 06:23 PM   #21 (permalink)
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If rumours of the Vanguard being the HTC Vision are true then nothing but it being HSPA+ and having a slide out qwerty makes it better than the vibrant. HTC Vision was rumoured to be 3.7inch HSPA+ with the same old snapdragon processor that got beat and it won't have android 3.0 more likely 2.2 or 2.1.

I can't wait to see it however if it proves rumours wrong.

My word of advice get the Vibrant off contract and save your upgrade for November. There will be 4 new Android devices hopefully worth upgrading to according to this map.

http://www.tmonews.com/wp-content/uploads/2010/07/Screenshot_41.jpg
Project Emerald = HTC + T-Mobile + Sidekick + Android? - Mobile Magazine
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Old July 20th, 2010, 07:07 PM   #22 (permalink)
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That will be pretty slick, but if you don't need/like a physical keyboard, there isn't really much of a reason to get it over the Vibrant if you aren't willing to wait that long. But more importantly, this is great for TMobile to finally start getting some good competition out there!
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Old July 20th, 2010, 09:51 PM   #23 (permalink)
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Yup that would be the rumour... HTC Emerald slated for November. weird that its saying its going to have Android 2.1 when around that time Android 3.0 should be arriving.... Devices in november should at least be released with Android 2.2

Did that say Super Amoled? Interesting... Hopefully not too many catch onto Super AMOLED otherwise I see another AMOLED shortage debacle in the midst.

I am calling that article a fluke right now because now device should be releasing in november with Android 2.1 unless android 3.0 release isn't slated till early next year...
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Old July 20th, 2010, 10:11 PM   #24 (permalink)
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I don't see the HTC vision coming to TMO. Bringing a better version of there new flagship phone 3 months after it launched? Not going to happen.

And that fact that it's not Samsung is a very good reason to get ANYTHING over the vibrant (especially if they're similar).
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Old July 20th, 2010, 10:37 PM   #25 (permalink)
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Well, just updating the state of things here. I received my Samsung Vibrant from T-Mobile today. Taking away everything that is way better than the behold ii (bigger screen, 1ghz cpu), it's what Touchwiz and the Behold II should have been.

Having said that, I'll likely be rooting the phone, installing Modaco's custom rom, and running ADW.Launcher. Gonna give Touchwiz 3.0 and the Samsung social widgets a go for a few days before I decide.

And yes, it's already rooted. And yes MoDaCo already has a custom rom available that at least allows some customization, wifi tether, and removal of stock apps. And yes, Cyanogen now has a team member assigned to porting CM6 to the Vibrant/Galaxy S. So if you're thinking that the Vibrant is a potential repeat of the Behold II in the support dept, it's probably going to be orders of magnitude better in that regard.

I've installed all my usual favorite apps, tons of mp3's and video, and it's been great so far. It came with a half charge, so I spent the better part of the day (about 6 hours) draining the battery. It's on charger now, so let's hope battery life ends up being ok. It's already way better than the Behold II was for me with a ton of tweaks battery-life wise.

At the end of the day, T-Mobile did the right thing for me and though it took significant effort on my part I am now satisfied.

I'll leave off by giving a bit shout out to all you guys. This was a very helpful place and brought me up to speed on Android in general, and the Behold II specifically, in record time. So some of the credit for my success with my complaints definitely goes to you guys!

My hats off. Best of luck to you all!
Scott
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Old July 20th, 2010, 11:58 PM   #26 (permalink)
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And that fact that it's HTC and not Samsung is a very good reason to get ANYTHING over the vibrant (especially if they're similar).
How so? HTC is known for cutting corners and making cheaply built products.
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Old July 21st, 2010, 12:22 AM   #27 (permalink)
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How so? HTC is known for cutting corners and making cheaply built products.
I know your still pitting the Vibrant against the Slide and I will tell you right now Vibrant owners have no room to talk when it comes to built quality. My girlfriends Vibrant flexes. The first time she fell asleep and left me alone with it I grabbed the top and bottom of the phone and pushed on the middle with my thumbs and it squeeked like a dying rat. I did this because I hated the built quality of her old phone (cliq xt).

The slide's big flaw physically is the way the battery cover fastens to the phone and the little wobble in the hinges for the slide action. The reason the screen wobbles is due to the hinges used to make the gap between the screen and keyboard as narrow as possible (compare it to the cliq) and the snap on battery cover is to have a seamless back on the phone.
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Old July 21st, 2010, 12:26 AM   #28 (permalink)
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I think in the evolution of this relatively young platform every manufacturer has had it's share of missteps. Samsung's are naturally the only ones people here care about, and it's well justified.

I've barely had this Vibrant half a day, so it's not like I have any long term anecdotal evidence or anything. It's certainly not flawless. But Samsung is putting a lot of their eggs in one basket with the Galaxy S line, launching phones on multiple carriers around the world. Given that I'd say Samsung has a lot at stake getting this one right, and I'd add they seem to have hit on nearly every mark with this one.

It's media playback capabilities are arguably superior to......everything. The included audio player is not only the best I've ever seen on Android, it's a fair sight better than the one in iOS3 and iOS4. The video player has played most of the videos I've tossed at it without transcoding (my MKV collection notwithstanding, but RockPlayer takes care of those). The dialer and contacts apps are slick and offer a great deal of customization. And, it reliably makes phone calls without FC'ing or locking up, something my Behold II constantly had issues with even after I had all the other nagging problems put to bed.

It's too early to say for certain, but given what Samsung has at stake with this platform, I think it's going to be a huge success. And before I turn this into a full review I'm going to STFU!
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Old July 21st, 2010, 12:49 AM   #29 (permalink)
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How so? HTC is known for cutting corners and making cheaply built products.
My HTC Droid Incredible is quite well built, and has alot of nice add-ons (fm radio, wireless-N, HD video camera, etc). And based off other users experiences, the biggest issue are with the screen (made by SAMSUNG!). G1's sold on launch day are still going strong, MyTouch 3g's are going to be getting 2.2, and getting support a year and a half after launch. HTC stands behind there products.

And you're seriously trying to argue in a Behold 2 forum that Samsung DOESN'T cut corners or make cheaply built products? Not saying that all they're products are crap (my Samsung blast was a pretty good phone, and was let down by TMO not Samsung). But we all can say YES they cut corners, YES they make products cheaply (mostly software, but also hardware).

I was going more for for it not being Samsung. Everyone on this forum has had a bad experience from Samsung. And a lot of use would choose not to repeat that, especially if there are similar products available.
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Old July 21st, 2010, 03:15 AM   #30 (permalink)
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I'm not saying all of HTC's products are bad, but I am saying that in general, Samsung uses better quality hardware than HTC. The BH2 actually had very good hardware and would have been a pretty good phone with 2.1.

On top of that, Samsung still leads the other manufacturers in the area of innovation. Notice how they all want Samsung's Super AMOLED displays?

And no, I wasn't pitting the Vibrant against the Slide. I was just saying that if you must have a 1 ghz phone now and can't wait for a similar product (Emerald), then you're okay purchasing the Vibrant as there won't be much of a difference between the two phones.
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Old July 21st, 2010, 10:23 AM   #31 (permalink)
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I'm not saying all of HTC's products are bad, but I am saying that in general, Samsung uses better quality hardware than HTC. The BH2 actually had very good hardware and would have been a pretty good phone with 2.1.

On top of that, Samsung still leads the other manufacturers in the area of innovation. Notice how they all want Samsung's Super AMOLED displays?

And no, I wasn't pitting the Vibrant against the Slide. I was just saying that if you must have a 1 ghz phone now and can't wait for a similar product (Emerald), then you're okay purchasing the Vibrant as there won't be much of a difference between the two phones.
HTC has the first andoid phone, the second android phone in the us market, the first 1 ghz phone, the first 4g phone, the first >4" android phone. Before the vibrant, the best android on at least 3 of the 4 carriers was an HTC (and arguably Verizon as well, almost all the reviews from Incredible owners who tried the Droid X preferred the Incredible). And Motorola had (well still has) the Droid. Samsung is not the innovative leader in the droid market.

I'll agree that purely in terms of specs, the Galaxies S (galaxy group S ?) are in some ways on top of this generation of phone (marginally). However, they're also probably the last of this generation of phone (as far as flagship phones). We'll be seeing 1.5-2gz phones in a couple months (on sale for christmas).
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Old July 21st, 2010, 04:48 PM   #32 (permalink)
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Well, just updating the state of things here. I received my Samsung Vibrant from T-Mobile today. Taking away everything that is way better than the behold ii (bigger screen, 1ghz cpu), it's what Touchwiz and the Behold II should have been.

Having said that, I'll likely be rooting the phone, installing Modaco's custom rom, and running ADW.Launcher. Gonna give Touchwiz 3.0 and the Samsung social widgets a go for a few days before I decide.

And yes, it's already rooted. And yes MoDaCo already has a custom rom available that at least allows some customization, wifi tether, and removal of stock apps. And yes, Cyanogen now has a team member assigned to porting CM6 to the Vibrant/Galaxy S. So if you're thinking that the Vibrant is a potential repeat of the Behold II in the support dept, it's probably going to be orders of magnitude better in that regard.

I've installed all my usual favorite apps, tons of mp3's and video, and it's been great so far. It came with a half charge, so I spent the better part of the day (about 6 hours) draining the battery. It's on charger now, so let's hope battery life ends up being ok. It's already way better than the Behold II was for me with a ton of tweaks battery-life wise.

At the end of the day, T-Mobile did the right thing for me and though it took significant effort on my part I am now satisfied.

I'll leave off by giving a bit shout out to all you guys. This was a very helpful place and brought me up to speed on Android in general, and the Behold II specifically, in record time. So some of the credit for my success with my complaints definitely goes to you guys!

My hats off. Best of luck to you all!
Scott

do you miss the camera flash and camera app?
seriously why in the heck did the skip the flash?
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Old July 21st, 2010, 06:17 PM   #33 (permalink)
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do you miss the camera flash and camera app?
seriously why in the heck did the skip the flash?
Because Night Mode proved its not needed

Galaxy S sample 5mp photos (Sunset mode) | Samsung i9000 Galaxy S Users
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Old July 22nd, 2010, 01:08 AM   #34 (permalink)
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But that is strictly software. That could one day be on the marketplace. Meanwhile a flash of any kind can never be added to the Vibrant.
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Old July 22nd, 2010, 01:26 AM   #35 (permalink)
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But that is strictly software. That could one day be on the marketplace. Meanwhile a flash of any kind can never be added to the Vibrant.
The point is that a flash isn't needed...
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Old July 22nd, 2010, 01:49 AM   #36 (permalink)
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But that is strictly software. That could one day be on the marketplace. Meanwhile a flash of any kind can never be added to the Vibrant.
As Spiz said the point is flash is not needed regardless of the feature being software. For the record a LED flash technically could be added to vibrant if people are so desperate for it by doing a DIY light but really its not that serious. As I have said before its been proven unnecessary at this point.
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Old July 22nd, 2010, 02:24 AM   #37 (permalink)
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As Spiz said the point is flash is not needed regardless of the feature being software. For the record a LED flash technically could be added to vibrant if people are so desperate for it by doing a DIY light but really its not that serious. As I have said before its been proven unnecessary at this point.
Honestly ever since switching to a touchscreen phone I have not used my phone camera a whole lot. In the time it takes to push an unlock button, swipe something on the screen, open the camera app, then snap the picture what I wanted to take a picture of is long past. In that time I can just get my Rebel T1i and have a picture 3x the resolution. Flash or no flash.

Its not like it was on my old Sony phone with the kodak camera where I could snap a picture with the press of one button. I only use my camera for quick candid pictures and these days phone pics take planning.

The software on the Vibrant is great as a flash replacement and actually better when taking pictures outside at night. I will agree.
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Old July 22nd, 2010, 03:23 AM   #38 (permalink)
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Honestly ever since switching to a touchscreen phone I have not used my phone camera a whole lot. In the time it takes to push an unlock button, swipe something on the screen, open the camera app, then snap the picture what I wanted to take a picture of is long past. In that time I can just get my Rebel T1i and have a picture 3x the resolution. Flash or no flash.

Its not like it was on my old Sony phone with the kodak camera where I could snap a picture with the press of one button. I only use my camera for quick candid pictures and these days phone pics take planning.

The software on the Vibrant is great as a flash replacement and actually better when taking pictures outside at night. I will agree.
Well ever since I had a touchscreen smartphone I used the camera feature less as well but its not due to laziness its the fact that android has so much to offer that you forget about the camera. Before bh2 I came from a Motozine it was absolutely amazing at taking pics, 5mp kodak camera with xenon flash. Thats all it was good for doing though aside from web searching but it was mobile web searching and we all know that doesn't compare. The games sucked.

Quick pics are definitely best with actual camera's, I mainly take profile pics with my phones, with an actual camera I capture moments.
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Old July 22nd, 2010, 01:35 PM   #39 (permalink)
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Well ever since I had a touchscreen smartphone I used the camera feature less as well but its not due to laziness its the fact that android has so much to offer that you forget about the camera. Before bh2 I came from a Motozine it was absolutely amazing at taking pics, 5mp kodak camera with xenon flash. Thats all it was good for doing though aside from web searching but it was mobile web searching and we all know that doesn't compare. The games sucked.

Quick pics are definitely best with actual camera's, I mainly take profile pics with my phones, with an actual camera I capture moments.
Its not laziness at all.

I never used a phone camera for "planned" pictures and now with the four step process it takes on phones these days it takes some planning to take a picture. I would rather take a picture with my 15.1MP Rebel with a real camera lense and xenon flash over my 5MP pinhole camera with LED flash if I get a chance to plan it out.
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Old July 22nd, 2010, 02:13 PM   #40 (permalink)
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Wow mwl1119... you can no longer talk about this topic. You own a Rebel and here we are talking about phone cameras. What is this world coming to!?
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Old July 22nd, 2010, 03:46 PM   #41 (permalink)
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Sigh... glad to hear that someone was righted in this whole mess.

I'm another pissed behold II (p.o.s.) owner who was tricked into buying the phone and have now spent about a week with reps from both samsung and tmo trying to get them to right this wrong. As usual... the only "reasonable" thing that they can offer me is to buy a new phone. (obviously the vibrant seeing how it is the only phone with the 2.x android o.s. from tmo)

Any particular person or department you spoke with over at the corporate offices?(I have emailed Mr. Dotson at his email address... not holding my breath) I called the customer relations dept and got the same b.s. that the lower pee-on's were giving me. ("tmo didn't make that promise to upgrade the phone" & "the only thing we can do is have you buy the new vibrant") Boy...this has REALLY put a black eye on tmo in my book which has thus far been outstanding for them.

Guess I just needed to vent a bit. Sorry to break into the chitter chatter about the camera's. Carry on.
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Old July 22nd, 2010, 05:01 PM   #42 (permalink)
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For me it was emailing Dotson's office that got the ball rolling. Calling "regular" customer service ended up being a complete waste of time for me, as well as almost comical given their confusion and lack of understanding about the products they sell. It took nearly a week before I got my first phone call from Executive Customer Relations too. All in all my six exchanges (email and phone) ended up taking almost two weeks to complete. It took some patience, but that wasn't much of a deal considering I had nothing to lose.
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Old July 22nd, 2010, 05:50 PM   #43 (permalink)
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For me it was emailing Dotson's office that got the ball rolling. Calling "regular" customer service ended up being a complete waste of time for me, as well as almost comical given their confusion and lack of understanding about the products they sell. It took nearly a week before I got my first phone call from Executive Customer Relations too. All in all my six exchanges (email and phone) ended up taking almost two weeks to complete. It took some patience, but that wasn't much of a deal considering I had nothing to lose.
T-mobile's customer service is great but I will agree is pretty clueless.

When talking the tier 2 PDA support about my GF's Cliq XT the woman repeatedly referred to it as the Cliq XL and when the conversation go into switching her out of that phone the woman had no clue about any mytouch 3G having a keyboard or what a Vibrant was. I wound up getting the Vibrant out of them because the only Slide they had was in Black and I don't want to have the exact same phone it would be too confusing.
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Old July 22nd, 2010, 06:07 PM   #44 (permalink)
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Its not laziness at all.

I never used a phone camera for "planned" pictures and now with the four step process it takes on phones these days it takes some planning to take a picture. I would rather take a picture with my 15.1MP Rebel with a real camera lense and xenon flash over my 5MP pinhole camera with LED flash if I get a chance to plan it out.
Well technically it is... I mean I do agree how it takes longer and stuff but its still kinda lazy.

Just create a shortcut on the home screen. I mean I'm sure mobile phone cameras aren't exactly made to replace actual camera's yet though. You either have a phone with a camera feature or a camera with a phone feature. Most definitely they have migrate from what they originally were though.
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Old July 22nd, 2010, 08:10 PM   #45 (permalink)
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Well technically it is... I mean I do agree how it takes longer and stuff but its still kinda lazy.

Just create a shortcut on the home screen. I mean I'm sure mobile phone cameras aren't exactly made to replace actual camera's yet though. You either have a phone with a camera feature or a camera with a phone feature. Most definitely they have migrate from what they originally were though.
Even with a shortcut you have to do four steps.

Push the unlock button, swipe the screen, tap the shortcut, wait for the app to load, then snap the picture.

i would rather just use a real camera.
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Old July 22nd, 2010, 08:14 PM   #46 (permalink)
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Even with a shortcut you have to do four steps.

Push the unlock button, swipe the screen, tap the shortcut, wait for the app to load, then snap the picture.

i would rather just use a real camera.
Thats true. An actual camera would definitely do better anyways.
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Old July 22nd, 2010, 08:42 PM   #47 (permalink)
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For me it was emailing Dotson's office that got the ball rolling. Calling "regular" customer service ended up being a complete waste of time for me, as well as almost comical given their confusion and lack of understanding about the products they sell. It took nearly a week before I got my first phone call from Executive Customer Relations too. All in all my six exchanges (email and phone) ended up taking almost two weeks to complete. It took some patience, but that wasn't much of a deal considering I had nothing to lose.

yeah so i emailed dotson last saturday.. one of the problems i expressed was missing phonecalls/ texts while still having full reception... checked my vm today because no icon had shown up on my phone.. guess who called me back twice this week trying to get ahold of me? well not dotson.. but his personal assistant! so i called him back.. no answer, which came as no suprised.. but i did let him know as to why i hadnt returned his call yet lol... so hopefully i can get this ball rolling! not that i want the vibrant.. because im pretty much DONE with samsung phone products... but if i can get it.. ill be selling it/ trading it for a phone that i want lol
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Old July 22nd, 2010, 08:45 PM   #48 (permalink)
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stupid double post... please delete?... or can i? lol
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Old July 23rd, 2010, 07:45 AM   #49 (permalink)
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Hey guys..just wanted to let you guys know that I just got my BH2 replaced with a Vibrant yesterday. I bought my BH2 after playing with one in the TMO store in March not really knowing anything about the phone..just liked it. Anyhow, I saw the legendary mysteriously dissappearing video and was psyched about running 2.x. But, after reading through the forums here and learning the truth and seeing the awesome BH_MAN finally calling it quits on making 2.1 work..I decided that I was just goiing to have to suck it up and keep the "paper weight". Then I got the OTA upgrade to 1.6. BIG WOW! Not really. Since the upgrade my phone has had at least 15 FC's a day..minimum. So, after checking around and doing a little research I came across this phone number 1-800-318-9270. Called this and asked for the Executive Customer Service Team..was on the phone for 10-15 min and now I am awaiting my new vibrant to arrive in the mail. Maybe I was just having a lucky day..Idk..but instead of weeks of emails and call backs, 15 min and it was a done deal
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Old July 23rd, 2010, 02:58 PM   #50 (permalink)
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Since I didn't actually pay for the behold 2, I guess it would not be possible for me to try this lol
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