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Old December 29th, 2012, 02:47 PM   #1 (permalink)
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Unhappy Firmware update failed, cannot boot phone

Tried updating my Samsung Captivate Glide to ICS via Kies. Kies froze and failed to update. After I restarted Kies it would not load so I reinstalled and updated it. After update it would not load so I reinstalled again and did not update it. Kies worked and loaded but now I cannot connect to my phone.

Cannot boot phone as I get "Firmware Upgrade encountered an issue. Please select recovery mode in Kies & try again."

SO my question is: Is there a way to recover my phone without Kies? I tried the 'volume down, home, and power' thing but it still wont boot.

Any suggestions?

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Old December 29th, 2012, 11:04 PM   #2 (permalink)
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First off welcome to the forums

I have moved this thread into the Captivate Glide forums to receive some better device specific assistance.
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Old January 3rd, 2013, 03:10 PM   #3 (permalink)
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If you have an AT&T service center nearby, they should be able to reload the phone without Kies. If the phone is still under warranty, it can be sent back to Samsung who will reload it as well. Good luck.
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Samsung Captivate Glide
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AT&T slide-out keyboard devices are few, but if you are looking for a powerfull smartphone with said feature, this might be your best bet. The Samsung Captivate Glide carries a good slide-out QWERTY keyboard along with some great specs. This ... Read More



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