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Old July 2nd, 2011, 09:03 AM   #1 (permalink)
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Post An Open Letter to Samsung and Verizon

If your minions havenít let you know this day is coming, then you need new minions. I have made it very clear to Verizon and Samsung Customer Support over the last couple of months that if there was not a software update (preferably to Android 2.2) pushed out to the Samsung Continuum before yesterday then I would never buy anything with the Samsung brand on it ever again. Now that that has passed, letís look back at the horrible failures you have made to this point.

The first thing that you did wrong was putting the Galaxy S brand on the back of the phone. This gave consumers the impression that this was one of your top end phones that would receive support and service.

Second, Verizonís salespeople need to be instructed not to promise upgrades and future enhancements. Actually, I believe this started before the release of the product where there were promises of third party integration with the Ticker coming with the imminent Froyo upgrade. Again, giving us false hope with no intention to follow through.

In January you pushed out an OTA that broke the Ticker. Facebook and Twitter feeds stopped showing updates and we could no longer put in custom RSS feeds. But the Froyo upgrade was imminent, so we kept our mouths shut.

Then in April the Fascinate received its 2.2 update, which fixed many of the issues that we still have on the Continuum as well as all of the new features that come with Froyo. Our previous update had come out a week after the Fascinate OTA, so we figured our 2.2 upgrade was just around the corner.

And we waited about a monthÖ And then we have gotten rather vocal as Iím sure you know.

But you have made it clear that you donít care that you crippled your product then backed out on promises for updates.

I would like to spell out the repercussions of your actions.

Verizon, you have pissed off a small, but rather vocal portion of your customer base at a time when a slight shift in your fees allows a loophole to allow any of your customers to exit their contracts without paying an ETF. Letís see how that goes for you.

Samsung, you have lost some customers for life. All of us loved your hardware and products, but this fiasco has soured many of us toward your brand. I, for one will never buy anything with the Samsung brand on it ever again.

There may yet be time to reverse our view of your companies, but at this point I believe it would have to involve Gingerbread, and soon. Best of luck.

Weudel

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Old July 4th, 2011, 11:35 AM   #2 (permalink)
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Agreed 100%
This whole ordeal makes not only me, but all the Continuum users extremely angry. I was told the update would be pushed out around March 18. I'm starting to get sick of all of these lies.
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Old July 5th, 2011, 04:42 PM   #3 (permalink)
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What's so critical about this update?
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Old July 6th, 2011, 09:18 AM   #4 (permalink)
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Maybe we should take a poll.
I have to pull my battery every two days to gain control - it freezes; anyone else?
I have done several hard resets and have only installed a few APPS like google's and facebook; and still it does this.
I assume that this phone has beta or old software with many bugs and a new release would at least make it more stable or gives us new issues of a smaller nature.
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Old July 8th, 2011, 05:43 PM   #5 (permalink)
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Among other things the update is supposed to get the Ticker working properly again (Facebook, Twitter, and Custom RSS Feeds have been broken since the DL17 update.) Hopefully, some fix for the lag and freezing up mentioned above. Added functionality with the desktop dock.

Froyo in general gives you access to newer apps, such as Chrome2Phone, Google Music, Adobe Flash, etc. Also, provides improved battery life and faster processing speeds.

And other things that I'm not thinking of off the top of my head.
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Old July 13th, 2011, 09:28 PM   #6 (permalink)
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Odd, my ticker works great. sorry
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Old July 14th, 2011, 05:46 AM   #7 (permalink)
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This is seriously ridiculous.

I got this phone because the ticker seemed like a really nice feature. But, for the most part, the ticker is useless. I frequently IM from my phone, but because the default, pre-loaded IM client was so terrible (had to tell it to sign in over 10 times just to get it to sign in), I downloaded an alternative IM app. However, because it's not the default IM app, I cannot receive notifications through the ticker for it. The things I use my phone the most for are IM, texting, and Facebook. I cannot properly receive notifications on the ticker for 2/3 of these things.

I regret buying this phone which was marketed to me by multiple Verizon employees as an "upgraded version of the Fascinate." Its key feature that sets it apart from the Fascinate has extremely limited functionality. Oh, and the Fascinate at least has 2.2 while our "upgraded versions" (the Continuum) are still running 2.1.
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Old July 26th, 2011, 08:23 AM   #8 (permalink)
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I came across this thread while Googling "froyo continuum" (no quotes, obviously). I have no great love for Samsung. It's been my experience that any sort of electronic memory that they make; whether it be RAM or ROM, flash or old-school hard drives; fail quickly and permanently. That being said, from what I've read elsewhere, Samsung actually DID create a Froyo upgrade, but for some reason they refuse to comment on, Verizon has been holding it back. If this is the case, shouldn't this letter be mainly aimed at Verizon?
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Samsung Continuum
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The Samsung Continuum is an incredibly unique Galaxy S phone, unlike any other smartphone you've seen. The screen is actually split up into 2 sections: a 3.4-inch touchscreen on top a 1.8-inch ticker screen just below it. Samsung has customized... Read More



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