January 13th, 2013, 04:03 PM
Join Date: Apr 2012
Location: Boston, MA
Device(s): ZTE Unico, ZTE Majesty, LG Optimus Exceed 2
Carrier: America Movil, Verizon
Thanked 14 Times in 13 Posts
Usually, unplugging the power to the router for 30 seconds to one minute will clear up that problem. It would also be beneficial to check the channel settings on the router. A lot of web sites tell people to use (in the U.S.) channels 1, 6, or 11 as these three do not overlap any other channel, but I have had the same issues described, with the router being set to channel 1. You can use any of the 11 channels with your router, not just 1, 6, or 11.
My router (Cisco Linksys E2000) has an 'Auto' channel setting, which allows the router to use the best channel based on local usage. For example, you may have a 2.4GHz cordless phone at home, which may also use channel 1. This will cause interference with other devices (laptops, Androids) trying to connect to the router on channel 1's frequency.
Also, since you did a hard reset of the phone, any WiFi account settings in the phone, would have been erased during the reset, which reverts back to the original state of the phone as it was, when first used. All apps downloaded/installed before a hard reset, are also erased during the reset.
I hope this information is helpful.
America Movil/Straight Talk/TracFone customer since 2004.
verizon customer since 2012.
T-Mobile customer from 2005-2014.