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Old December 1st, 2012, 02:08 PM   #1 (permalink)
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Default Screen cracked, phone keeps restarting

I dropped my Epic Touch 4g at the theatre last saturday. The glass part of the screen cracked but the lcd and digitizer didn't appear to be damaged. Then, on Tuesday night, my phone fell off my sofa when I moved my laptop. It didn't seem to have fallen to hard (I've dropped it from higher places, etc. before.) I put my phone in the charger and went to bed. The phone turned off and on like twice while it was in the charger.

The next morning, I was using the phone and tried to switch off the screen with the power button but pressing the button didn't do anything. I tried several times and then it finally worked. When I tried to turn the screen back on, I kept getting the airplanemode-sound-poweroff pop up several times before I got it to let me put my password in. A few minutes later, my phone turned off. I turned it back on, and it turned off again. I tried to turn it on a few more times, only for it to turn off again. Eventually, when I tried to turn it on, the blue notification light would blink, the "Galaxy SII" screen would come on, the phone would turn off, turn back on (by itself) get to the GSII screen, and just restart again. I would take the battery out to turn it off. A few times it got to the yellow 4G page, but it would just freeze.

I think that the power button may be stuck but don't know how to exactly fix it. Also, do you think all the restarts and stuff bricked my phone? (I read that if the phone gets stuck at the 4G screen, it might be bricked). Thanks for your help!

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Old December 1st, 2012, 03:34 PM   #2 (permalink)
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I don't think it's bricked, but it's definitely broken. If you have insurance on it, now's the time to use it.
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Old December 1st, 2012, 08:05 PM   #3 (permalink)
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A phone can't be bricked unless it's rooted and you do something you shouldn't do to the system.

Do you have insurance on your epic?
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Old December 2nd, 2012, 01:38 PM   #4 (permalink)
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Whoops, I forgot to mention that I don't have insurance on my phone :/
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Old December 2nd, 2012, 11:31 PM   #5 (permalink)
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Sprint will replace it for $35 if you don't have the insurance.

Make sure you check your account after getting the new phone though. They enrolled me in the ridiculous $8 a month insurance without telling me.
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Old December 3rd, 2012, 03:15 PM   #6 (permalink)
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Quote:
Originally Posted by alanzer View Post
Sprint will replace it for $35 if you don't have the insurance.

Make sure you check your account after getting the new phone though. They enrolled me in the ridiculous $8 a month insurance without telling me.
Have to chime in on this. The $8 a month is phone for device defect (not any fault to us)

Otherwise you'd be stuck paying the $100 deductible. Unless you bought at best buy with the geek squad insurance (super nice by the way) that gives you unlimited replacements with no deductible. Even if the screen cracks, you root and brick or anything like that.

Thought I'd throw that last bit in for anything getting a new phone soon.
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Old December 5th, 2012, 05:19 PM   #7 (permalink)
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Quote:
Originally Posted by alanzer View Post
Sprint will replace it for $35 if you don't have the insurance.

Make sure you check your account after getting the new phone though. They enrolled me in the ridiculous $8 a month insurance without telling me.
Are you sure? I don't think they don't do anything for you if you don't have insurance.
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Samsung Epic 4G Touch
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The Samsung Epic 4G Touch is Sprint's Galaxy S II device. Originally said to be named the Samsung Within, the Samsung Epic 4G Touch is a continuance of the name of Sprint's original Galaxy S phone, the Samsung Epic 4G. The Epic 4G Touch wil... Read More

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broken, cracked, epic touch 4g, glass, power button, restarting cycle, unresponsive


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