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Old January 24th, 2013, 05:03 PM   #1 (permalink)
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Default Intermittent problem with Menu popping up uncommanded

Okay, if you have had issues with your menu popping up uncommanded, sometimes repeatedly and really ruining your phone experience, then I have some good news for you.

This thread: http://forum.xda-developers.com/showthread.php?t=1551580&page=2 provided the information I needed to get Sprint (and Samsung) on board with a solution for the Galaxy S II 'Epic 4G Touch' model number SPH-D710.

I requested verification here: Sprint Community: Intermittent problem with Menu popping up uncommanded [Solved!] that the problem with the Sprint S2 phones is also caused by RF interference. Here is the reply:

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When the radio turns up power to maintain connection with the towers it can cause Electronic Noise to leak over the connection between the capacitive buttons at the bottom of the handset and the main board, making the phone think that there was a key press. This is due to a piece of shielding tape on the device not being up to snuff. The tape can't be replaced on its own in store, the entire screen assembly needs to be replaced.

This issue took quite a bit of time to track down and determine a root cause by Sprint/Samsung because of the large number of devices in the field with varying parts since launch and the multitude of potential causes. It needed to be determined how widespread the issue was, and the different types of hardware affected by this versus other issues with potentially similar symptoms.

The MENU button being "pressed" on its own is considered a known issue and can be fixed in a Service and Repair store by replacing the screen assembly (The replacement parts from Samsung are a combined LCD/TSP assembly from the factory so they are both replaced at once). It does appear more apparent in low signal/roaming environments due to the nature of the issue. If a store does not have parts available or is unable to fix it, they can exchange the device for you. Exchanges will be for the same model refurbished device, just as if you went through Samsung to have it repaired/replaced. The refurbished devices should have the fixed part in place already from the warehouse. If you do not have TEP/ESRP from Sprint the $50 repair fee is waived for the repair/exchange for this issue. I do not know a specific date that this was posted in the internal device solutions portal, I just checked it today specifically for this issue.
The hard part is convincing your repair center to actually perform the repair-- I got stonewalled, even though the fix information was attached to my repair ticket.

Oh, and according to the tech I talked to at the store, Jellybean is supposed to roll out in February.

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Old January 31st, 2013, 11:17 PM   #2 (permalink)
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I have received replacement phones for myself and my wife. I work this weekend, and that should be sufficient time for me to discover whether Sprint/Samsung's fix is valid.
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Old February 18th, 2013, 11:30 AM   #3 (permalink)
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Default Re: Intermittent problem with Menu popping up uncommanded

I am calling the hardware fix good. If you are during from the menu popup problem, go to Sprint forums linked in my first post and either post, pm Christie, or print the relevant portions to take to your local repair shop.
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Old February 19th, 2013, 12:57 AM   #4 (permalink)
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thanks for this, was about to look into it.. where is the thread u mentiponed? the link in OP doesn't work thanks
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Old February 19th, 2013, 09:28 AM   #5 (permalink)
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My apologies, Malik... somehow the forum engine borked up the URL forwards.

Here is the Sprint forums post you want: Sprint Community: Intermittent problem with Menu popping up uncommanded [Solved!]
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The Samsung Epic 4G Touch is Sprint's Galaxy S II device. Originally said to be named the Samsung Within, the Samsung Epic 4G Touch is a continuance of the name of Sprint's original Galaxy S phone, the Samsung Epic 4G. The Epic 4G Touch wil... Read More



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