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Old September 1st, 2010, 08:56 AM   #1 (permalink)
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Default Buyer beware... EPIC GPS DOESN'T work

Buyer beware... EPIC GPS DOESN'T work
GPS doesn't work. I'm not sure where other people with epics with working GPS bought their phones. But I bought mines from the sprint store at 8am and GPS doesn't work at all. I keep getting "your current location is unavailable", then it says "data signal lost". I tired with with "Use wireless network" enabled and disabled.

I called sprint and they claim it "IS" a known issue. and will patch it soon. I'm getting ready to return my phone. cause is seems to be bad engineering...I heard samsung worked with apple on designing their phones too...lol

If you read my post... you can trust my post... I worked in IT for 14 years... I have a true IT background...

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Old September 1st, 2010, 09:00 AM   #2 (permalink)
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What apps were you testing with?

Where were you? Indoors or outdoors?

Did you try taking it for a test run using Google Navigation while driving?

Using GPS Test Plus OUTSIDE, how many sats do you see and what is the accuracy?
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Old September 1st, 2010, 09:03 AM   #3 (permalink)
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I would be expecting a lot more tolerance from a supposedly experienced IT person. If you really are an IT person he/she would be digging through various settings/menus testing with other devices to confirm that it isnt the phone itself.

Have you compared it with any other Epic 4Gs?
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Old September 1st, 2010, 09:04 AM   #4 (permalink)
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For what its worth, mine worked fine driving home yesterday using Google Navigation. I had under the Location settings both GPS satellites and wireless networks turned on.
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Old September 1st, 2010, 09:05 AM   #5 (permalink)
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Google maps of course. it worked with my EVO, IPHONE... etc... Location base service in browse doesn't work either...

I call sprint and they confirmed it is a known issue... so even if my testing methord is off, which they are not..., I heard straight from the source.

It is a known issue.
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Old September 1st, 2010, 09:05 AM   #6 (permalink)
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Please change thread title to my Epic GPS doesn't work
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Old September 1st, 2010, 09:06 AM   #7 (permalink)
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Quote:
Originally Posted by ConceptVBS View Post
I would be expecting a lot more tolerance from a supposedly experienced IT person. If you really are an IT person he/she would be digging through various settings/menus testing with other devices to confirm that it isnt the phone itself.

Have you compared it with any other Epic 4Gs?

LOL obvious you don't know a thing about the IT world.... When you buy somthing it is suppose to work...

What part of "Sprint told me it is a known issue", don't you understand?
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Old September 1st, 2010, 09:07 AM   #8 (permalink)
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Quote:
Originally Posted by njnygiants View Post
Google maps of course. it worked with my EVO, IPHONE... etc... Location base service in browse doesn't work either...

I call sprint and they confirmed it is a known issue... so even if my testing methord is off, which they are not..., I heard straight from the source.

It is a known issue.
If that is the case, then it is YOUR phone that doesnt work.

Why not get a replacement to see if its a lemon?

Why give up so easily?

Something tells me your a troll.
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Old September 1st, 2010, 09:09 AM   #9 (permalink)
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Please change thread title to my Epic GPS doesn't work
Read my reply...
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Old September 1st, 2010, 09:09 AM   #10 (permalink)
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LOL obvious you don't know a thing about it.... what part of "Sprint told me it is a known issue", don't you understand?

I'd believe you if there were multiple reports of Sprint's claims from others. However, with just one instance I'd be naturally sceptical.


Hell I can claim: "I called sprint and they said the GPS works perfectly fine". Would YOU believe me if I were the only person making that claim?
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Old September 1st, 2010, 09:10 AM   #11 (permalink)
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Mr. Giants -- you don't drink a particular diet soda do you??
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Old September 1st, 2010, 09:11 AM   #12 (permalink)
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Quote:
Originally Posted by ConceptVBS View Post
I'd believe you if there were multiple reports of Sprint's claims from others. However, with just one instance I'd be naturally sceptical.


Hell I can claim: "I called sprint and they said the GPS works perfectly fine". Would YOU believe me if I were the only person making that claim?

Your right! I work for apple and I'm trying to bash the competition!
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Old September 1st, 2010, 09:12 AM   #13 (permalink)
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Quote:
Originally Posted by Squiggoth View Post
Mr. Giants -- you don't drink a particular diet soda do you??
OK kids does your phone work or not?
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Old September 1st, 2010, 09:12 AM   #14 (permalink)
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Wow, somebody got off on the wrong side of the bed today.
spending 400 dollars for a non working phone will piss anyone off.
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Old September 1st, 2010, 09:15 AM   #15 (permalink)
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Quote:
Originally Posted by njnygiants View Post
..I heard samsung worked with apple on designing their phones too...lol
You sir, dont know what you are talking about. And are most certainly in the wrong field.
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Old September 1st, 2010, 09:19 AM   #16 (permalink)
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You sir, dont know what you are talking about. And are most certainly in the wrong field.

do you have a epic or are you still bored... please reply with only useiful input...
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Old September 1st, 2010, 09:24 AM   #17 (permalink)
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Epic works as it should here (everything)
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Old September 1st, 2010, 09:34 AM   #18 (permalink)
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The OP here did not provide many details about his testing, and his post is a little shrill. But it is news that Sprint told him there is a known issue with the GPS. I'd like to hear more details about that, too.

Also, if you read other threads on this forum, it is apparent that there are anecdotal reports of funky GPS behavior. (I haven't been able to test myself yet because I am still awaiting shipment of my Epic.) Because the GPS performance on other Galaxy S platforms is known to be defective, and the GPS issue is complex and difficulat to test, the fanboys here should be careful about their knee-jerk flaming of the OP.
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Old September 1st, 2010, 09:34 AM   #19 (permalink)
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I once bought a car that had the transmission go after 2 months. I didn't go online and say such a broad statement that "this manufacturer's transmissions don't work". It is either operator error or you happened to get a bad phone. Either return it, replace it, or live with it. It looks like for the majority of us, the GPS is just fine.

(Now, I think I will use my new Epic to navigate to the store and buy some diet coke.)
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Old September 1st, 2010, 09:36 AM   #20 (permalink)
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Quote:
Originally Posted by boomerbubba View Post
The OP here did not provide many details about his testing, and his post is a little shrill. But it is news that Sprint told him there is a known issue with the GPS. I'd like to hear more details about that, too.

Also, if you read other threads on this forum, it is apparent that there are anecdotal reports of funky GPS behavior. (I haven't been able to test myself yet because I am still awaiting shipment of my Epic.) Because the GPS performance on other Galaxy S platforms is known to be defective, and the GPS issue is complex and difficulat to test, the fanboys here should be careful about their knee-jerk flaming of the OP.
We should all listen to Bubba, he has a whole 16 posts of knowledge and they're all flames and rants of anti-Epic proportions.

Quote:
(Now, I think I will use my new Epic to navigate to the store and buy some diet coke.)
I see what you did there.
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Old September 1st, 2010, 09:44 AM   #21 (permalink)
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Guys I would like to thank you for posting to my post... say what you want... but at least the word is getting out to the masses, if you buy an epic... you may or may not have a working GPS... operator error include... with a diet coke, and a broken transmission.

if you what test details..

google maps... nope
internet browser with location base services... nope
Use wireless network" enabled and disabled... nope
Called sprint... described the problem.... bypassed all the chat about all the features the epic has... and just asked why my GPS isn;t work... "sorry sir it is a known issue." Imagine a corporation willing to annouce to it's comsumers it products are faulty!!!!

How to test gps...
Open google maps look for directions from current location (don't manually enter your location, let gps find it for you) to anyway... maybe the a local store to get a diet coke....

if you don't get a result... GPS doesn't work!!!
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Old September 1st, 2010, 09:46 AM   #22 (permalink)
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Quote:
Originally Posted by SebastianX View Post
We should all listen to Bubba, he has a whole 16 posts of knowledge and they're all flames and rants of anti-Epic proportions.
Apparently you haven't read or understood my posts. I have clearly said that I am withholding judgment on the GPS performance on the Epic pending further testing.

FYI, I have a lot of experience testing and discussing the GPS flaw in other Galaxy S forums at xda, where the general GPS flaws in that family are well documented. (You can search my posts there. They are public.) Registered here because I found relevant discussion. I actually have high hopes that Samsung will fix the GPS bug on the Epic, having just invested a bunch of money in it. But I am skeptical until this is proven. Right now, I have not been able to test myself while awaiting shipment, and I take all anecdotal reports with a grain of salt. But I don't discount them for emotional fanboy reasons, either.
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Old September 1st, 2010, 09:56 AM   #23 (permalink)
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Quote:
Originally Posted by boomerbubba View Post
Apparently you haven't read or understood my posts. I have clearly said that I am withholding judgment on the GPS performance on the Epic pending further testing.

FYI, I have a lot of experience testing and discussing the GPS flaw in other Galaxy S forums at xda, where the general GPS flaws in that family are well documented. (You can search my posts there. They are public.) Registered here because I found relevant discussion. I actually have high hopes that Samsung will fix the GPS bug on the Epic, having just invested a bunch of money in it. But I am skeptical until this is proven. Right now, I have not been able to test myself while awaiting shipment, and I take all anecdotal reports with a grain of salt. But I don't discount them for emotional fanboy reasons, either.
You reply sounds reasonable... but trust me. I'm not posting because I'm bored. I decided to post because alot of the stuff posted is misleading.

I returned my EVO 2 months ago, because of the frame rate issue, then decide to wait for the Epic, because of the reviews.

I love the phone, but the GPS issue is a game breaker. I contacted sprint yesterday and their advance technical support told me it is a known issue with some of the epic phones... which is a direct contradiction of what was told to consumers though sprints official announcement.
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Old September 1st, 2010, 10:02 AM   #24 (permalink)
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^ Perhaps you should call again and see if they say the same thing. Or better yet, get a replacement.
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Old September 1st, 2010, 10:07 AM   #25 (permalink)
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Again, for what it is worth. I just went outside and tested the following with my Epic:

In this order:
Sprint Navigation
Google Navigation
Google Maps
Google Places
Google Home Page with location turned on.

All found my location using GPS.


Did they give you any other information beside it was a known issue? Even though mine is working, I am interested to know what the details are.
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Old September 1st, 2010, 10:09 AM   #26 (permalink)
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Quote:
Originally Posted by ConceptVBS View Post
^ Perhaps you should call again and see if they say the same thing. Or better yet, get a replacement.

Hello ConceptVBS..... I am going to get a replacement... AGAIN

This posting is to inform consumers... Buyer Beware!!! Some EPIC don't have working GPS!!! so if your about to drop almost 400 on a phone at the sprint store, don't leave the store without testing the GPS...

Are we on the same page or do you still think should do the obivious, ie reture my phone...lol !
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Old September 1st, 2010, 10:11 AM   #27 (permalink)
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Again, for what it is worth. I just went outside and tested the following with my Epic:

In this order:
Sprint Navigation
Google Navigation
Google Maps
Google Places
Google Home Page with location turned on.

All found my location using GPS.


Did they give you any other information beside it was a known issue? Even though mine is working, I am interested to know what the details are.
This posting is to inform consumers... Buyer Beware!!! Some EPIC don't have working GPS!!! So if your about to drop almost 400 on a phone at the sprint store, don't leave the store without testing the GPS
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Old September 1st, 2010, 10:28 AM   #28 (permalink)
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Actually yeah I do cause most users are ******...lol Buy the way do you have an epic?.............
Yes I do. And my GPS doesn't work, actually. =) But I'm not going to be a douche and make a new post when 1)there are already a ton of posts re: GPS problems, and 2)this is my problem to resolve with Sprint, not this forums. This forum already knows about GPS issues.

You're acting like a union rep -- everyone's gotta know and you've gotta somehow represent the every man with their non working GPS. We don't need that. I'll deal with Sprint for this, thanks much.
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Old September 1st, 2010, 10:33 AM   #29 (permalink)
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Quote:
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don't leave the store without testing the GPS...!
umm many stores are deep inside a mall, satellites don't really pick up good from there
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Old September 1st, 2010, 10:34 AM   #30 (permalink)
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Quote:
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umm many stores are deep inside a mall, satellites don't really pick up good from there
then walk outside
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Old September 1st, 2010, 10:43 AM   #31 (permalink)
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Quote:
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then walk outside
But in order to walk outside you need to buy first.
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Old September 1st, 2010, 10:43 AM   #32 (permalink)
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So hey, guys, I couldn't get my GPS to work - damn icon kept blinking. Reset phone, reset GPS off and on, turned on and off all sorts of crap. Nothing on Google Maps. So I downloaded this little freebie app called GPS Status (it's actually a really neat app), and as soon as I did, the GPS stopped blinking and was fully ON. I went out of the app, and into Google Maps, and boom, instantly found me and was dead on accurate.
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Old September 1st, 2010, 10:46 AM   #33 (permalink)
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I am an owner of the cousin Samsung Captivate. Google Maps does not initialize the GPS. Use the Navigation app (Google). Make sure you are outside with a clear view, not inside or under heavy cover from buildings trees. Start Navigation, type in or speak an address and navigate to that address. Wait a while for the satellites to start working. ONce you get a lock, then you can use Google Maps with no problem. Also, read the captivate forums about any fixes or tweaks that might help, but as I guessed, the GPS has the same issue on the Epic 4G.

D
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Old September 1st, 2010, 10:46 AM   #34 (permalink)
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I've removed several posts from this thread for childish bickering/name calling.

Please keep it nice guys.
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Old September 1st, 2010, 10:49 AM   #35 (permalink)
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I want to state that I too am having issues with my GPS on my Epic 4G.

I've done pretty much everything the OP has done to test things out. And I'm also in the IT field.

I also download and installed "GPS Status" to check things out. What I found is it takes the phone several minutes to get sat lock. Which is way to long.

I've even did a reset on the phone, and still get GPS issues.
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Old September 1st, 2010, 10:50 AM   #36 (permalink)
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Quote:
Originally Posted by njnygiants View Post
OK kids does your phone work or not?

Take a look around, there are a few threads about GPS performance, and most are reporting positive results. Why don't you return the unit and try another one?
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Old September 1st, 2010, 10:50 AM   #37 (permalink)
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Mine works great...
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Old September 1st, 2010, 10:55 AM   #38 (permalink)
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My gps doesn't work either. I stood outside and could not get a lock on google maps without having use wireless network checked. Sucks. I really love the phone. I don't even want to go through the hassle of exchanging it.
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Old September 1st, 2010, 10:59 AM   #39 (permalink)
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Quote:
Originally Posted by ConceptVBS View Post
If that is the case, then it is YOUR phone that doesnt work.

Why not get a replacement to see if its a lemon?

Why give up so easily?

Something tells me your a troll.

I agree. This was his first post, and the tile reads: Buyer beware...EPIC GPS DOESN'T work. Why wouldn't you first ask if others are having the same issue, or at least check out the other threads on GPS performance, where most are reporting positive results?
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Old September 1st, 2010, 11:10 AM   #40 (permalink)
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Like I said earlier, Google Maps does not make the GPS work (get a lock), Google Navigation DOES.
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Old September 1st, 2010, 11:23 AM   #41 (permalink)
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OK. I just stood outside. For 5 minutes with Google Navigation on and it never got my location.
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Old September 1st, 2010, 11:25 AM   #42 (permalink)
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Quote:
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I agree. This was his first post, and the tile reads: Buyer beware...EPIC GPS DOESN'T work. Why wouldn't you first ask if others are having the same issue, or at least check out the other threads on GPS performance, where most are reporting positive results?
Well the OP did report that he had contacted Sprint tech support, which reportedly acknowledged a "known issue." That is the news here.

As bit of background, be aware from the frustrated experience of those who have wrestled with the GPS bug(s) on other Galaxy S platforms for the past couple of months:

1) One property of the symptoms reported is that they do seem to occur on some phone but not others, and even phones that appear to work later are reported to work incorrectly. No one had ever isolated what, if anything, distinguished these cases. That does not mean there is no bug. It does mean the bug is very had to find and fix.

2) Other carriers at first did exchange phones over this issue. I exchanged one Vibrant with T-Mobile, then later returned its replacement. Curiously, a third unit I tried seem to work at least for a few weeks. But after T-Mobile became convinced that there was some generalized problem with Samsung, the carier stopped accepting exchanges over the GPS issue because a replacement unit was just as likely to be bad.

3) Samsung and the other carriers have not actually acknowledged a defect (pure weaselly corporate ass-covering), but they have announced that new firmware in September will "optimize" the GPS. It is well known that both Samsung and the supplier of its GPS chip, Broadcom, have been working on new drivers and firmware. So this report does not come out of the blue.

4) Samsung said the GPS on the Epic had already been "tested and validated," so the presumption was that the fix was already present on the Epic. But no one actually said the fix made it into the release.

5) The other threads on this forum clearly demonstrate that there is at least one new GPS bug unique to the Epic: Multiple users with different test scenarios all report that their test utiilites show the imputed accuracy is always reported as 98 feet, as if that volatile variable's value had been hard-coded into the firmware. So something, at least, is objectively wrong.
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Old September 1st, 2010, 11:50 AM   #43 (permalink)
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Was the option settings - privacy - Use my locations active too? I hear that its an important part to have the GPS operational is having this option checked. I personally haven't had any issues and I've used it for couple of road trips since yesterday.

Its also worked for me indoors / outdoors
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Old September 1st, 2010, 11:56 AM   #44 (permalink)
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Originally Posted by njnygiants View Post
OK kids does your phone work or not?
Yes. Turned off use of wireless networks to ensure I was getting SAT-only positioning, and Google Maps tracked me quite well all 10-15 miles home in varying traffic speeds. So there may be a known issue with some Epics, but clearly not with all.

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Old September 1st, 2010, 11:58 AM   #45 (permalink)
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Unhappy mine does not work either

ya my epic gps is way off, puts me on streets i'm not even on. blue arrow bounces around. bad

double check to make sure use wireless networks is off, some program had prompted me to turn it on.
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Old September 1st, 2010, 12:02 PM   #46 (permalink)
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For those who are having GPS issues, why not add in your post on where your located, it maybe area problems.

Just an idea.
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Old September 1st, 2010, 12:12 PM   #47 (permalink)
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For those who are having GPS issues, why not add in your post on where your located, it maybe area problems.
Not likely. The positions of the GPS satellites are constantly changing.

That said, the mix of satellites (and their positions in the sky) that anyone might find at any point in time will necessarily change, so the test environment overall is not a constant. GPS is supposed to accommodate this. That is why there are lots of satellites, and it takes multiple satellites to get an accurate fix.
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Old September 1st, 2010, 12:23 PM   #48 (permalink)
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Was the option settings - privacy - Use my locations active too? I hear that its an important part to have the GPS operational is having this option checked
The opposite is true, checking that option enables land-based triangulation data to applications, not actual satellite GPS

I find the OP's initial post too general, but without a doubt there is some problem with the GPS as it is demonstrably less accurate than competing devices under identical conditions
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Old September 1st, 2010, 12:37 PM   #49 (permalink)
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Originally Posted by Squiggoth View Post
So hey, guys, I couldn't get my GPS to work - damn icon kept blinking. Reset phone, reset GPS off and on, turned on and off all sorts of crap. Nothing on Google Maps. So I downloaded this little freebie app called GPS Status (it's actually a really neat app), and as soon as I did, the GPS stopped blinking and was fully ON. I went out of the app, and into Google Maps, and boom, instantly found me and was dead on accurate.
Back in my winmo days, that was "the" fix for solving Sat lock problems. I have found that it is also the resolution to android GPS issues too. I haven't had a problem with locking on to a bunch of satellites with my moment when I first run GPS test.
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Old September 1st, 2010, 12:45 PM   #50 (permalink)
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Originally Posted by njnygiants View Post
Buyer beware... EPIC GPS DOESN'T work
GPS doesn't work. I'm not sure where other people with epics with working GPS bought their phones. But I bought mines from the sprint store at 8am and GPS doesn't work at all. I keep getting "your current location is unavailable", then it says "data signal lost". I tired with with "Use wireless network" enabled and disabled.

I called sprint and they claim it "IS" a known issue. and will patch it soon. I'm getting ready to return my phone. cause is seems to be bad engineering...I heard samsung worked with apple on designing their phones too...lol

If you read my post... you can trust my post... I worked in IT for 14 years... I have a true IT background...
Mine works great. Got lost an hour ago trying to find an AT&T store to return my captivate and had to bust it out. Oh the irony lol
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