Originally Posted by kidlat
Any response to the following:
"But the new one has capacitave buttons that barely respond to touch. Particularly the home key and menu key"
See this problem with my wife's Epic 4g. I have an Evo and don't see this. Is there a correct or better way to touch those keys? Hold down for a few seconds? Double touch?
Yes, a lot of Epics had/have issues with their capacitive buttons being very unresponsive. Some devices work great, others have one bad button, some have multiple buttons that hang and won't respond to successive touches.
Speaking with a repair tech at my local Sprint repair center, he said that they had scores of Epic handsets returned in the first week for this exact issue. The good news is that if you crack your screen, every service center has replacement screens they can repair your phone with. The bad news is that most of them have laggy capacitive buttons.
It's a problem with the screen (top half of the slider). Replacing the screen fixes the issue, but often the replacement screens would actually be defective too, often with a different button that hung up.
You can check to see if your unit is defective - open the keyboard, and experiment with using the capacitive buttons vs the corresponding keyboard buttons. If they do not react the same, your capacitive are probably defective. They should still work, they just lag between touches when the phone processor is running.
But be careful if they offer to replace the screen and not replace the device, as it requires opening up the phone and that can cause several other issues. More bad buttons, loose slider unit, excessive keyboard wobble, just to name a few.
Probably not the response you wanted to hear, but hopefully it answered your question. Good luck with your wife's phone. People I know with laggy buttons accept the fact that they have to wait between pushes and consider it an annoying tradeoff for the incredibly vibrant colors that the epic screen offers.