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Old April 15th, 2011, 05:04 PM   #1751 (permalink)
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OTA- over the air update - method for verizon phone updates
DEVS- developers - smart guys who program stuff for phones
ODIN- program used to load software via USB onto phone

2 weeks, 2 months, never, who knows? whenever verizon decides to roll it out.

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Old April 15th, 2011, 06:07 PM   #1752 (permalink)
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Quote:
Originally Posted by Foxcow View Post
I bet you get an automated response.
I just received a voicemail from someone at the "executive office". I didn't enclose my phone number...they looked me up!
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Old April 15th, 2011, 06:38 PM   #1753 (permalink)
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Question ?

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I just received a voicemail from someone at the "executive office". I didn't enclose my phone number...they looked me up!
Well? What did they say?
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Old April 15th, 2011, 06:45 PM   #1754 (permalink)
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I apologize if I missed this earlier in the thread.

I had read that there was a 2.2 update for the Mezmerize. However, I just went into my Samsung account for the Fascinate and under software I found the item/link pasted below. This won't work on the Fascinate, will it?

This is a sosftware upgarde for the US Cellular SCH-i500 (Mesmerize).
This softare upgrade will upgrade the Samsung Mesmerize from Android version 2.1 to Android version 2.2 Froyo.
You can Copy and Paste the following URL into your browser for more details.
What Is New To My US Cellular SCHi500 (Mesmerize) Froyo Upgrade (EC10) & How Do I Obtain The Software?


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Old April 15th, 2011, 06:52 PM   #1755 (permalink)
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negative. that's a big no go.

I don't think kies will even work to update our phones. If it did work you'd be hosed because it would no longer connect to verizon's network.
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Old April 15th, 2011, 07:03 PM   #1756 (permalink)
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Originally Posted by jbirdsf View Post
I just received a voicemail from someone at the "executive office". I didn't enclose my phone number...they looked me up!


Details!
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Old April 15th, 2011, 07:04 PM   #1757 (permalink)
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Originally Posted by A10Boy View Post
Well? What did they say?
Nothing yet..playing phone tag.
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Old April 15th, 2011, 08:08 PM   #1758 (permalink)
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Damn.. really happy that I went with the X over this one when I was on the fence between the two. My friends? not so lucky.

Enjoying GB atm
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Old April 15th, 2011, 08:25 PM   #1759 (permalink)
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Damn.. really happy that I went with the X over this one when I was on the fence between the two. My friends? not so lucky.

Enjoying GB atm
Last October i had the X and the Fascinate in my hands and liked the screen on the Fascinate better plus the winner who sold it to me of course said "a couple of weeks" for the 2.2 update. A couple? hmmm not so much!
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Old April 15th, 2011, 09:50 PM   #1760 (permalink)
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Quote:
Originally Posted by PSkeptic View Post
I think it's an automated email reply. I've gotten the same email back within a minute or two of sending.
I think the first one may of been automated (although I sent them the night before and didn't get a response until morning). Throughout the day I received the same type of message worded a little differently from each department from 5 different groups so hopefully I will see some action out of it. Who knows I might see a big fat credit on my account, lol. (A man can dream.) I am really hoping its not all automated and will never see the light of day but knowing Verizon that is probably the case.
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Old April 15th, 2011, 09:54 PM   #1761 (permalink)
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My apologies I hadn't seen the posts about someone actually calling because I forgot to refresh from earlier. Someone calling is good news. Perhaps it will get the ball rolling!
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Old April 15th, 2011, 10:30 PM   #1762 (permalink)
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I'm just going to upgrade to iPhone5 whenever it is released. I am sick of this crap.
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Old April 16th, 2011, 12:45 AM   #1763 (permalink)
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Originally Posted by oPEEPINGTOMo View Post
I'm just going to upgrade to iPhone5 whenever it is released. I am sick of this crap.
Whatever tinkles your chimes.

just messin!

I certainly hope we are getting close. With the samsung endorsed source code released, even if VZ does nothing with it, the devs will release greatness with it, and we should have even more stable and legit ROMs to put on our phones with very few bugs. Perhaps some builds will even be so stable and clean that those afraid of the root/ROM process will decide to dive in and give it a go.

Keep the updates coming! My dad also has a fascinate, and I have him complaining to Verizon with our little Fascinate army, prompting them to please deliver the 2.2 update to the masses. He is expecting a call soon, too.
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Old April 16th, 2011, 11:52 AM   #1764 (permalink)
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take this for what its worth, maybe its a ray of hope?

Samsung Fascinate - Evidence mounts for near-term Gingerbread release on Galaxy S

"Samsung Electronics, Samsung mobile com site early this morning in the Galaxy will conduct the upgrade for S 'to the information bulletin of the posts in a few hours and then fell.

In that post, to proceed with the upgrade Galaxy S phrases with "Android gingerbread and improvements applied to the new version can be upgraded" had tracked the contents.

Samsung Electronics official "Notice to the person's mistake was post exposure seems to be missing," and "yes to the upgrade is imminent has not been planned this weekend," he said.

Galaxy S Android 2.1 version has been upgraded once in November last year, when this upgrade will be released in the Galaxy and S 2 will be using the same operating system."
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Old April 16th, 2011, 05:32 PM   #1765 (permalink)
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Quote:
Originally Posted by nightelvesreasy View Post
take this for what its worth, maybe its a ray of hope?

Samsung Fascinate - Evidence mounts for near-term Gingerbread release on Galaxy S

"Samsung Electronics, Samsung mobile com site early this morning in the Galaxy will conduct the upgrade for S 'to the information bulletin of the posts in a few hours and then fell.

In that post, to proceed with the upgrade Galaxy S phrases with "Android gingerbread and improvements applied to the new version can be upgraded" had tracked the contents.

Samsung Electronics official "Notice to the person's mistake was post exposure seems to be missing," and "yes to the upgrade is imminent has not been planned this weekend," he said.

Galaxy S Android 2.1 version has been upgraded once in November last year, when this upgrade will be released in the Galaxy and S 2 will be using the same operating system."
It's already past April 15, and still no update :P
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Old April 16th, 2011, 07:17 PM   #1766 (permalink)
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Thanks for sharing this -- interesting. But if you look farther down in that thread, you'll see other rays of hope... nearly one year old. It probably ain't happening.


Quote:
Originally Posted by nightelvesreasy View Post
take this for what its worth, maybe its a ray of hope?

Samsung Fascinate - Evidence mounts for near-term Gingerbread release on Galaxy S

"Samsung Electronics, Samsung mobile com site early this morning in the Galaxy will conduct the upgrade for S 'to the information bulletin of the posts in a few hours and then fell.

In that post, to proceed with the upgrade Galaxy S phrases with "Android gingerbread and improvements applied to the new version can be upgraded" had tracked the contents.

Samsung Electronics official "Notice to the person's mistake was post exposure seems to be missing," and "yes to the upgrade is imminent has not been planned this weekend," he said.

Galaxy S Android 2.1 version has been upgraded once in November last year, when this upgrade will be released in the Galaxy and S 2 will be using the same operating system."
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Old April 17th, 2011, 12:41 AM   #1767 (permalink)
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Quote:
Originally Posted by Tarrant View Post
Thanks for sharing this -- interesting. But if you look farther down in that thread, you'll see other rays of hope... nearly one year old. It probably ain't happening.
What's not happening? This references the European Galaxy S getting Gingerbread soon, and apparently they are as we speak ..
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Old April 17th, 2011, 11:22 AM   #1768 (permalink)
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Quote:
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What's not happening? This references the European Galaxy S getting Gingerbread soon, and apparently they are as we speak ..
It was posted in part to suggest that it may be a hopeful sign for US Fascinate owners. I commented that that probably wasn't the case.
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Old April 17th, 2011, 02:36 PM   #1769 (permalink)
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so would VZW just skip 2.2 all together and jump ahead to 2.3? I know I'm kinda late to the discussion, but it seems really shaddy of VZW to give us a phone thats never going to see a firmware update, I mean even my original Droid is running 2.3
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Old April 17th, 2011, 07:33 PM   #1770 (permalink)
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Quote:
Originally Posted by nightelvesreasy View Post
so would VZW just skip 2.2 all together and jump ahead to 2.3? I know I'm kinda late to the discussion, but it seems really shaddy of VZW to give us a phone thats never going to see a firmware update, I mean even my original Droid is running 2.3
The original Droid didn't get an official 2.3 so your point is moot.
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Old April 18th, 2011, 07:53 AM   #1771 (permalink)
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Wink Still Waiting

Happy Monday. Still nothing, still waiting, face turning blue from holding my breath...
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Old April 18th, 2011, 10:59 AM   #1772 (permalink)
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Originally Posted by jbirdsf View Post
I just received a voicemail from someone at the "executive office". I didn't enclose my phone number...they looked me up!
Same here. Playing phone tag as well. Step away to get coffee, and leave my phone on the desk just once...
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Old April 18th, 2011, 11:06 AM   #1773 (permalink)
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Quote:
Originally Posted by PSkeptic View Post
Same here. Playing phone tag as well. Step away to get coffee, and leave my phone on the desk just once...
I could use a little help with my list of demands.

So far :

One year free service
Free upgrade to the phone of my choice within the next 18 months
$50 credit to every referral
....??
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Old April 18th, 2011, 11:10 AM   #1774 (permalink)
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Quote:
Originally Posted by A10Boy View Post
Happy Monday. Still nothing, still waiting, face turning blue from holding my breath...
Don't stress about it too much folks. It'll come when it comes. And just because we now have an update rubber stamped by samsung doesn't mean Berizon is willing to lose out on some Bing money by releasing a 2.2 update that offers google's search as an option.
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Old April 18th, 2011, 01:25 PM   #1775 (permalink)
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Quote:
Originally Posted by jbirdsf View Post
I could use a little help with my list of demands.

So far :

One year free service
Free upgrade to the phone of my choice within the next 18 months
$50 credit to every referral
....??
Pet Velociraptors for everyone!
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Old April 18th, 2011, 01:39 PM   #1776 (permalink)
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Quote:
Originally Posted by jbirdsf View Post
I could use a little help with my list of demands.

So far :

One year free service
Free upgrade to the phone of my choice within the next 18 months
$50 credit to every referral
....??
I'd go with free upgrade... Birizon is screwing with customers, and the only way to "learn 'em" is to make them lose money.

Even making them play phone tag is causing them to lose money.

Corporations are sociopathic, and only care about profits. So, you hit them there: hurt their profits by driving up costs for them.
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Old April 18th, 2011, 03:16 PM   #1777 (permalink)
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i have FROYO 2.2 on my Fascinate and under the stock browser settins you can select which search engine to use. BUT this is very old news. I am looking for GINGERBREAD!
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Old April 18th, 2011, 04:32 PM   #1778 (permalink)
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I seriously doubt we'll ever see an official Gingerbread from Verizon. I think Froyo is where they'll stop. Now with the source released, it makes it apparent who is at fault, so to fix things, we'll see the OTA.
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Old April 18th, 2011, 05:19 PM   #1779 (permalink)
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Quote:
Originally Posted by zaphodbebleebrox View Post
i have FROYO 2.2 on my Fascinate and under the stock browser settins you can select which search engine to use. BUT this is very old news. I am looking for GINGERBREAD!
I tried that on one of the leaked 2.2 ROMs and it didn't worked. It would still usually search with Bing, regardless of what search engine I set in my browser. It was really frustrating.

SuperClean FTW!
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Old April 18th, 2011, 06:34 PM   #1780 (permalink)
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Quote:
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I seriously doubt we'll ever see an official Gingerbread from Verizon. I think Froyo is where they'll stop. Now with the source released, it makes it apparent who is at fault, so to fix things, we'll see the OTA.
What do you think about an unofficial gingerbread release? lol
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Old April 18th, 2011, 07:46 PM   #1781 (permalink)
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There already is one, still in early stages tho:
http://forum.xda-developers.com/showthread.php?t=910692
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Old April 18th, 2011, 08:12 PM   #1782 (permalink)
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Quote:
Originally Posted by PSkeptic View Post
Same here. Playing phone tag as well. Step away to get coffee, and leave my phone on the desk just once...
I was in meetings all morning and received calls from 3 different departments. Returned all the calls late this afternoon but of course by that point everyone was unavailable.

I have to say what I'd like to see is an apology and maybe some credits. I really like my Fascinate and the only way I'd upgrade is for 4G. (or maybe dual core? Rumor: Samsung to release 2GHz dual-core phone, as powerful as some PCs).
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Old April 18th, 2011, 08:24 PM   #1783 (permalink)
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Perhaps samsumg can ask apple how to upgrade an os lol. Wait a sec, no bing in apple.

Oh, Apple! When Will You Learn? | xda-developers
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Old April 19th, 2011, 09:20 AM   #1784 (permalink)
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Got in touch with a person at VZW from their Executive Office department. Highlights of the conversation:

* Just because we sell you hardware that needs a certain software update to function doesn't mean we'll ever push that update to devices (In this case, the desktop cradle requires 2.2 to get the audio out to function).

* We're sorry we're the slowest when it comes to updates, but it's all the manufacturer's fault, not ours.

* We don't care that you'll leave Verizon Wireless; because all the carriers are the same as us.

* The 2.2 update shows an Approval date of 4/14/2011; but no expected OTA date.
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Old April 19th, 2011, 09:26 AM   #1785 (permalink)
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My .02 and it might have already been said. The average user doesn't know the difference between 2.1 and 2.2. (The only ones that do are one that have been informed by people "in the know")

My girlfriend has a Vibrant which I upgraded via Kies to 2.2. She has yet to see any noticeable difference. I've played with her phone and the only thing I miss is the install to SD option (had that on my Eris KaosFroyo). The option to turn off 3G I think was available too. The behind the scheme programming changes aren't noticeable to the average user.That said this community is honestly a vocal minority which Verizon simple doesn't seem to care about.
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Old April 19th, 2011, 09:39 AM   #1786 (permalink)
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Originally Posted by 94SupraTT View Post
My .02 and it might have already been said. The average user doesn't know the difference between 2.1 and 2.2. (The only ones that do are one that have been informed by people "in the know")

My girlfriend has a Vibrant which I upgraded via Kies to 2.2. She has yet to see any noticeable difference. I've played with her phone and the only thing I miss is the install to SD option (had that on my Eris KaosFroyo). The option to turn off 3G I think was available too. The behind the scheme programming changes aren't noticeable to the average user.That said this community is honestly a vocal minority which Verizon simple doesn't seem to care about.
Anyone who has any of the docks notice the difference right away Without it, the audio out ports don't work. With it, they do.
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Old April 19th, 2011, 10:26 AM   #1787 (permalink)
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Quote:
Originally Posted by PSkeptic View Post
Got in touch with a person at VZW from their Executive Office department. Highlights of the conversation:

* Just because we sell you hardware that needs a certain software update to function doesn't mean we'll ever push that update to devices (In this case, the desktop cradle requires 2.2 to get the audio out to function).

* We're sorry we're the slowest when it comes to updates, but it's all the manufacturer's fault, not ours.

* We don't care that you'll leave Verizon Wireless; because all the carriers are the same as us.

* The 2.2 update shows an Approval date of 4/14/2011; but no expected OTA date.
This is exactly what I was afraid of. No apologies, credits or other compensation offered. Instead we get a cold "how dare you go to the top to complain" sort of reprimand. I only received a voice mail to return a call (still playing phone tag) but from the tone of her voice I felt like I was being called into the principal's office! So much for my list of demands.....
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Old April 19th, 2011, 10:57 AM   #1788 (permalink)
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Quote:
Originally Posted by jbirdsf View Post
This is exactly what I was afraid of. No apologies, credits or other compensation offered. Instead we get a cold "how dare you go to the top to complain" sort of reprimand. I only received a voice mail to return a call (still playing phone tag) but from the tone of her voice I felt like I was being called into the principal's office! So much for my list of demands.....
Definitely don't feel like YOU'RE the one being called into the principal's office... THEY are the ones being called into the office.

They work for you. You don't work for them. She was quite taken aback when I listed some of the issues with the phone (GPS lock not working, phone freezes, etc), and she said, "Well, did you call tech support?" I replied back with,"No, because I don't have hours upon hours in the day to wait on hold to speak with a tech who will just tell me to do a battery pull. Can I back charge my consultant fees to VZW for me waiting on hold excessively?" She said,"But sir, it's a partnership with us."

To wit, I reply,"Well, this partnership will end at my contract termination date, or, possibly earlier. And, all of my customers will no longer be advised that VZW is the carrier of choice."
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Old April 19th, 2011, 11:47 AM   #1789 (permalink)
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who are your customers? Do you sell cell phones and plans?
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Old April 19th, 2011, 12:01 PM   #1790 (permalink)
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who are your customers? Do you sell cell phones and plans?
Businesses that need cell phones for multiple people. Businesses that also need multiple phone lines coming into their buildings.
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Old April 19th, 2011, 12:47 PM   #1791 (permalink)
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Businesses that need cell phones for multiple people. Businesses that also need multiple phone lines coming into their buildings.
Sometimes the only way you can make a vote that counts is with your wallet. Unfortunately, the masses will continue on with Berizon. I plan on no longer recommending Berizon as I have in the past either. I just wish Sprint had good new phones without stupid hardware keyboards. I know some people love them. Maybe Sprint users love them overall. They are really really behind though on their touch screen only phones. Have they had anything drop since the original EVO 4G? I know it's still a good phone, but certainly not an upgrade from a Fascinate, other than plan prices. All the best phones are hitting T-Mobile and SatanT&T, which are sadly merging into one. Berizon has some good stuff coming, but they are late to the party as usual, and I grow ever more tired of their shens.
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Old April 19th, 2011, 01:22 PM   #1792 (permalink)
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Got in touch with a person at VZW from their Executive Office department. Highlights of the conversation:

* Just because we sell you hardware that needs a certain software update to function doesn't mean we'll ever push that update to devices (In this case, the desktop cradle requires 2.2 to get the audio out to function).

* We're sorry we're the slowest when it comes to updates, but it's all the manufacturer's fault, not ours.

* We don't care that you'll leave Verizon Wireless; because all the carriers are the same as us.

* The 2.2 update shows an Approval date of 4/14/2011; but no expected OTA date.

I love how they say their approval date for 2.2 was like the day before Samsung released the source code lol. Apprently something has not yet been approved, my guess, Verizon is still finishing swallowing all that BING and slowly gettin up off their knees to give it the go ahead for OTA....lol
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Old April 19th, 2011, 02:12 PM   #1793 (permalink)
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Got in touch with a person at VZW from their Executive Office department. Highlights of the conversation:

* Just because we sell you hardware that needs a certain software update to function doesn't mean we'll ever push that update to devices (In this case, the desktop cradle requires 2.2 to get the audio out to function).

* We're sorry we're the slowest when it comes to updates, but it's all the manufacturer's fault, not ours.

* We don't care that you'll leave Verizon Wireless; because all the carriers are the same as us.

* The 2.2 update shows an Approval date of 4/14/2011; but no expected OTA date.
Out of curiosity do you know who you spoke with? I'm still playing tag with a few departments but if one of them is the same person you spoke with I can go ahead and cross them off my list. I have to say hearing what they had to say is quite disappointing. I'm not expecting credits or a new phone, I'd just like Verizon to say "Sorry, our bad. In the future we'll try and correct any issues like this." Looks like I shouldn't hold my breath for this or I might keel over dead.
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Old April 19th, 2011, 02:16 PM   #1794 (permalink)
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Out of curiosity do you know who you spoke with? I'm still playing tag with a few departments but if one of them is the same person you spoke with I can go ahead and cross them off my list. I have to say hearing what they had to say is quite disappointing. I'm not expecting credits or a new phone, I'd just like Verizon to say "Sorry, our bad. In the future we'll try and correct any issues like this." Looks like I shouldn't hold my breath for this or I might keel over dead.
Ms. Wilson

Yeah, I'm not looking for a new phone or anything; just a simple apology and a "we will try to make sure we do better"...

I'm not looking for "Well, we're just as bad as every carrier in this regard; we just have better networks" line.

I'd still talk to her (Not cross her off the list). They hear the same issues enough times, and maybe. Just maybe, it'll make a difference.
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Old April 19th, 2011, 03:24 PM   #1795 (permalink)
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Ms. Wilson

Yeah, I'm not looking for a new phone or anything; just a simple apology and a "we will try to make sure we do better"...

I'm not looking for "Well, we're just as bad as every carrier in this regard; we just have better networks" line.

I'd still talk to her (Not cross her off the list). They hear the same issues enough times, and maybe. Just maybe, it'll make a difference.
Or maybe they're becoming tired of hearing it and becoming shorter and shorter in their responses ...
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Old April 19th, 2011, 03:50 PM   #1796 (permalink)
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Well I just got a call from the Office of the President of Verizon.

I had emailed the letter I posted early and filed a report with the Better Business Bureau. The person that I spoke with referenced only the inquiry from the BBB.

In short, he apologized for the delay and lack of info. He asked me several questions about the info sent to the BBB, specifically about what the Verizon reps and their claims. He apologized profusely for the lack of info and wanted to know if remembered any names of the people that I had spoken with (which I did) and what they had claimed. Several times, he apologized for the reps behavior and said that the fact that they blamed Samsung and claimed Verizon had no part in the software process is wholly unacceptable and they will be dealt with.

He also conceded that Verizon is usually the last to update software because of their arduous testing process. He said that the latest build has been approved for deployment as of 4/14/11 and that it will be coming OTA very, very soon.

Naturally, I felt it were my duty to politely convey my skepticism on behalf of all Fascinate owners and explained to him that many of us are former Eris users that have spent a lot of money and feel like 2 time losers. I asked him to look at this from a customer's point of view. Surprisingly, he conceded again and offered a replacement phone of my choice that is available under the Certified Pre-Owned program (30 days to decide). I told him that though I am not interested in a new device but rather an update, I will consider his offer.

Thats basically it. Hopefully, this 4/14 approval date and prospect of OTA update is for real. I hope more people file with the Better Business Bureau and send in emails.
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Old April 19th, 2011, 04:03 PM   #1797 (permalink)
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Surprisingly, he conceded again and offered a replacement phone of my choice that is available under the Certified Pre-Owned program (30 days to decide).
Considering what is offered under the CPO program that's a pretty lackluster line up of phones. The only I'd remotely consider is the Droid X and with the locked bootloader that's a no thank you. I did notice however the Galaxy Tab was offered under the CPO. Wonder if they'd send you one of those? LOL.
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Old April 19th, 2011, 07:50 PM   #1798 (permalink)
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Considering what is offered under the CPO program that's a pretty lackluster line up of phones. The only I'd remotely consider is the Droid X and with the locked bootloader that's a no thank you. I did notice however the Galaxy Tab was offered under the CPO. Wonder if they'd send you one of those? LOL.

True. The only reason I was surprised is because as a representitive of Verizon, he accepted blame rather than attempt to doge it. Usually big corporations try to duck responsibility and management types usually tow the line.
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Old April 19th, 2011, 08:23 PM   #1799 (permalink)
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True. The only reason I was surprised is because as a representitive of Verizon, he accepted blame rather than attempt to doge it. Usually big corporations try to duck responsibility and management types usually tow the line.
But did he promise that his company would be more open and honest with their customers about such matters in the future? Seems to me that there would be a LOT fewer bad feelings if they had ever (and yet still haven't) given honest reports of their intentions and plans, with projected dates.

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They work for you. You don't work for them. She was quite taken aback when I listed some of the issues with the phone (GPS lock not working, phone freezes, etc), and she said, "Well, did you call tech support?" I replied back with,"No, because I don't have hours upon hours in the day to wait on hold to speak with a tech who will just tell me to do a battery pull. Can I back charge my consultant fees to VZW for me waiting on hold excessively?" She said,"But sir, it's a partnership with us."
It's not a partnership or else they can darn well start paying me my part of the profits. It's a sales/customer relationship and nothing else.

With that said, I have been meaning to post that I love my phone. I am unrooted, unrommed, and completely amazed at what the bugger can do. I am waiting anxiously for the Froyo update so that I can finally root and get rid of some bloat. I just don't want to root, then unroot, then root again. I want the update if it comes, but if it never comes, that won't diminish my love of the device.
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Old April 19th, 2011, 09:32 PM   #1800 (permalink)
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my guess, Verizon is still finishing swallowing all that BING and slowly gettin up off their knees to give it the go ahead for OTA....lol
Ha! Love it!
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The Samsung Fascinate is the Verizon version of the Samsung Galaxy S line of phones. Much like it's brothers, it includes the same 5.0MP camera capable of taking some of the best quality 720p HD video at 30fps. Unlike the other Galaxy S phones ... Read More

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