July 25th, 2011, 07:34 AM
Thread Author (OP)
Join Date: May 2011
Carrier: Not Provided
Thanked 0 Times in 0 Posts
Android 2.3 Support (Live Chat with Samsung)
This is our conversation:
İ know its long but check it out...
Please wait for a Samsung Agent to respond.
You are now chatting with 'Deborah'. There will be a brief survey at the end of our chat to share feedback on my performance today.
Your Issue ID for this chat is LTK56405081X
Deborah: Hi, thank you for contacting Samsung Technical Support. How may I help you today?
burak: ı use samsungi5510
burak: it has android 2.2
burak: iwant to update android 2.3
burak: can you help me
Deborah: I understand that you need details of 2.3
Deborah: Did you purchase phone in USA?
burak: no, i got it from Turkey
burak: But i could take enough assistance in turkey
Deborah: Currently, chat support is for US products only. Though our information on non-US products is very limited, we will try our best to assist you. Please note that if we cannot help you with your query, for further assistance you may need to contact the support of the country where you purchased the product.
burak: i couldnt take enough assistance in turkey
burak: is there any update to 2.3
Deborah: Unfortunately, as of now there is no official information on the release date of the Android 2.3/Gingerbread from Samsung and you will be notified by the carrier and in the Samsung website when/if the update is released. We are unable to speculate when/if a software revision might be available due to the fact that this might lead to inaccurate information and confusion.
Deborah: Information I have provided you about 2.3 is for USA customers.
burak: please tell me that what you know
burak: we are aggrieved in this situation
Deborah: I am sorry we do not have information about Non USA models.
burak: what do you kknow about USA models??
Deborah: Please let me provide you with all details.
Deborah: Currently we do not have 2.3 update released for any of the USA models.
burak: what time we can get it
Deborah: I am sorry we do not have time frame about release of update
burak: we trust samsung because of quality but you reject us
Deborah: I apologize for all the inconvenience caused.
burak: please clear your bad carrier.
burak: every i5510 users want to update to 2.3
Deborah: I am sorry about it.
Deborah: Please let me know if I can be of any help
burak: why dont u say something about this situation to your administrator
burak: i know you are bored by me but we are bored by Samsung
Deborah: Sure I will pass on the information to required support team.
burak: Please tell them but i wish dont lie us
burak: and sorry about my bad conversation
Deborah: I am really sorry for all the inconvenience caused to you.
Deborah: I am sorry; I couldn't help you fix the issue over the chat. However, is there anything else I might be able to assist you with?
burak: please tell your support team now...
burak: thank you
Deborah: It was a pleasure assisting you. Thank you for contacting Samsung Technical Support. If you have a minute, please click on the blue “X close” button to receive a transcript of your chat and fill out a brief survey to help us serve you better. Have a wonderful day!
Summary:She sad she would sent thher support team but i choke him..İ ask you will do that again and again and she was bored by me..İ sad dont lie ..İf you choke deborah like me..Maybe something can be changed.. Why not...