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Old October 12th, 2012, 01:30 AM   #1 (permalink)
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Default Samsung Galaxy Ace 2 will not power up, please help!

Hello,
I have recently purchased a Samsung Galaxy Ace 2 and I have been really impressed with it, until last night. It kept prompting me to perform a software update so I did. I followed the instructions on screen and it said 'Your device will now reboot.' So the screen went blank and the touch button lights were illuminated. After 3 hours, both of these switched off so I assumed it had finished installing the update. I left it for around 20-30 minutes to see if it would turn on, but it never did. I tried manually powering it up and nothing happened. I took the battery out and put it back in, then tried again but still nothing happened. Please help, I really need my phone to work

Cheers,

Max

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Old October 12th, 2012, 04:10 AM   #2 (permalink)
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Originally Posted by Max97 View Post
Hello,
I have recently purchased a Samsung Galaxy Ace 2 and I have been really impressed with it, until last night. It kept prompting me to perform a software update so I did. I followed the instructions on screen and it said 'Your device will now reboot.' So the screen went blank and the touch button lights were illuminated. After 3 hours, both of these switched off so I assumed it had finished installing the update. I left it for around 20-30 minutes to see if it would turn on, but it never did. I tried manually powering it up and nothing happened. I took the battery out and put it back in, then tried again but still nothing happened. Please help, I really need my phone to work

Cheers,

Max
Oh dear, sorry to hear that!
I actually queried the update requests with my provider & they said to ignore them because they are only reminders of internet/sms settings. I don't like downloading anything directly to my phone without knowing what it is!!
Have you left the battery & SIM card out for about 5 mins & then replaced & re-started?? Not sure what else to suggest, if it still won't start up you'll have to pop into your local store for them to have a look or replace it. Let us know what happens. Graham
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Old October 13th, 2012, 03:57 PM   #3 (permalink)
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Oh dear, sorry to hear that!
I actually queried the update requests with my provider & they said to ignore them because they are only reminders of internet/sms settings. I don't like downloading anything directly to my phone without knowing what it is!!
Have you left the battery & SIM card out for about 5 mins & then replaced & re-started?? Not sure what else to suggest, if it still won't start up you'll have to pop into your local store for them to have a look or replace it. Let us know what happens. Graham
I took it into the store yesterday and I'm not sure what they did but it's working again now, thanks for the help anyway mate
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Samsung Galaxy Ace 2
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The Samsung Galaxy Ace 2 is a mid-range handset. It's a decent looking follow-up to the original but it still positions itself in the mid-range market in this day and age. It houses a 3.2 inch TFT display, an 800MHz processor, 768MB of RAM, Blu... Read More

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