masudnabi

I installed LauncherPro and haven't had a problem since.

KiwiChick

Wow...so, I googled the Samsung Ace random shutdown - Sleep of Death, and found this page. I am in New Zealand.I am onto my second phone that suffers from SoD.

The first phone that had it only did it twice in the middle of the night, whilst simultaneously draining the battery within hours, before I took it back.Currently, the SoD only occurs on average once a day. It is only at home (which does make me wonder about the WiFi) but there is no rhyme or reason to when it happens. Twice it has happened while its been in my hand, and I've been in the middle of something, but have just paused for some reason...so it seems clear that turning WiFi off when not in use, or leaving it on, won't make any difference.

I do have an SD card that didn't come with it originally...I can't format it - and on the phone, format = erase...so not sure I want to go down that road.. The kids have the Samsung SD card in the old VF845 and use it as an MP3 player. I COULD faff around swapping all the music around, but not sure if its worth all the time and effort if this isn't a guaranteed fix...and it seems like nothing is.

I am already running the free version of Juice Defender, and have just changed the setting to 'aggressive' so it will be interesting to see if that makes a difference.

Its very disappointing that Samsung are virtually ignoring this problem and pretending it doesn't exist.

I am of two minds whether to see if a fix..well, fixes it..or just try taking it back to the retailer. I think they will swap within two weeks, but will address any issues as per our local Consumer Guarantees Act, but that would mean having it sent away. The iPhone is looking better and better... but its out of my budget, dangnammit...and I LIKE android otherwise!!

I just worry that the SoD means my alarm won't go off in the morning on a work day, or that, like someone else said, someone may try to get hold of me re: kids and can't get me.Its freakin' annoying

Last edited by KiwiChick; July 24th, 2011 at 04:16 PM. Reason: fix HTML

KiwiChick

Just installed Launcher Pro...so we'll see how that goes...

jacksode

@error974 are you saying use JD to turn off wifi on a schedule. I will give that a try amd report back.

jacksode

I wonder if there is a specific app involved that we have all installed on the SD card. Then once it tries to access the wifi, ( which it thinks is on) something goes wrong and the phone gets stuck in a loop. dunno just an idea.

tomer

guys, I've done some more statistics, and tested also some old cards (256mb) - same behavior.
the most important test is the one with the card unmounted. (inserted but unmounted) - in this case i still get SOD, but it can't be any installed software on the card or format properties.
it is a collision on the SD bus (most probably)

I did notice i have a special situation here at home, where i get SOD every 5 minutes (Very good for debug) - while at the office it's only every few hours.
I think that the number (and maybe the type) of the AP here is the cause. (i have over 25 AP in range)

i also never got SOD when it's connected to the pc/usb, and I think (need to verify) that also not when connected to the wall charger.

also - yesterday I got for the first time SOD during a phone call. it was a long phone call (~1 hours) and it didn't disconnect - at the end of the call I've noticed the phone is dead, and i could not hang up. This also explains why the phone seems online during SOD.

and again, without SD card i never got SOD.

error974

My JD setup to prevent SOD:
1. Turn off WiFi when screen off
2. On schedule, turn only mobile network, not WiFi

This setup worked for me.

As i wrote earlier, since I formated SD i didn't experience any SOD. I'm on KPL (2.3.3) firmware.

malalation

I got a new SOD today :S
But it was like 48 hours since the one before it.

I'm out of ideas here...

Cardboard

Any news from pirul83 and their attempted fix??

malalation

guys,

Has anyone tried installing an app that prevents the phone from going to sleep? I understand that this will kill the battery, but I think it's worth a try!

Do you know any apps would do that?

praky

I set the screen timeout to never.
Even then a SOD occured (WITH SCREEN ON).
had to do a hard reset.

daolak

Yes, there is "Load Monitor". Prevents SOD's very well on my phone.

insekticide

Hi Everybody,

i had the same problem. My Ace would shut down without warning. Sometimes in the morning the alarm wouldn't go off because the phone was not on (i now have an alarm clock because...well....you neverk now).
o2 in Germany gave me a new Ace since they tried to repair it once and it still had the same problem. For now it works but we will see, i won't get my hopes up.

- Insekt

KiwiChick

:sigh: Oh well, Launcher Pro didn't do it for me :sigh: Had a combo of that plus JD on aggressive, but got a SoD tonight. You (a pp) were quite right - its not truly off, as when I tried to ring it, it would ring on the phone I was ringing FROM, but no activity from the phone itself. A long press (10sec+) on the power button brought it back to life. However, it was the longest period without SoD - over 48hrs, whereas it was occurring daily or even twice daily before.

Launche Pro has been great in terms of usabilty, so I might keep it... Load Monitor you say..hmm..ok might try that.

Will be at the mall where the retailer I bought it from is at, so will have a chat to them. I am of two minds whether to try to swap it as the one I get could be better, or could be worse..! Its a real gamble...

Last edited by KiwiChick; July 27th, 2011 at 03:09 AM.

FocusedMan

hi there Im new here. I faced the same issue since I bought my phone and Ive noticed something is not mentioned here.

The problem doesnt occur if you put your phone in charge (USB / AC Adapter).
Btw I put Display Stand By time to 10 mins and since Ive done it the prob havent reoccurred yet.

ciao Fabrizio!

pirul83

Hey there guys, i'm still here... it's been almost 2 weeks since i format the SDcard, and i've only had ONE SOD, before the format i was having one every 24-48hrs so, even tho i didnt fix the problem completely i'm very pleased with the improvement whenever you guys have an SOD try and remove the MicroSD card without restarting the phone and see if that "wakes the phone up".
That's what happened with me

malalation

Thanks daolak, I installed Load Monitor on my phone with the same config. Currently, I'm using WiFi keep Alive to keep the WiFi on in addition to Load Monitor to prevent the phone from going to sleep, I know the combination looks a real battery killer, but I think it's worth a try! Let's just wait and see...

Regarding pirul83, I don't think it's the same problem I'm facing since I removed the MicroSD card during an SOD and the phone didn't get back up!

azer

It seems to be a GUI issue (TouchWiz)
Please try to use other ones such as Launcher Pro .... and give FeedBack

shreyasvb

What I did was : took out d sim n battery fr 10 mins n then inserted only battery back n booted d phone.
Then I took a backup of SD card n formatted in my comp (windows 7) (not quick format, FULL FORMAT ) n then turned off, inserted sim,rebooted, copied all files to my SD card back...
No problems since 3 n a half days
I ges this could be d final solution
Fingers crossed..

Do try it out guys..

TaranQ

I also had quite some SOD cases but all seem to be related indeed to WIFI at other locations than at home so .... just for convenience I installed WiFi@Home

We'll see how that turns out for now .....

edit :
turns out you have to use APN (3g/edge/gprs) to make this work and I prefer to have that set to manual (APNDroid)

so now gonna try AutoWifi OFF Lite

Last edited by TaranQ; July 30th, 2011 at 12:29 PM.

wchryan

Don't waste time trying out isit sd, wireless or hardware problem. Is android 2.2 firmware problem. Because my friends that using galaxy mini and galaxy s sl having the same problem sod. Just update to 2.3 using odin loader will solve the problem. You guys can go samfirmware.com to download. I am using kph 2.3.4 firmware no sod for 3months. But before update remember to copy down your apn information. Or else use can't use data plan. But you are on your risk to flash 2.3.4 maybe the device will brick but unlikely. If flash first time don't work try flashing again.

TaranQ

I have 2.3.3 Gingerbread and still SOD and from other forums I have read that even 2.3.4 has SOD .....
Gonna try with freshly formatted sd card (32Gb Sandisk pfff that takes a while to full format .... )

Last edited by TaranQ; July 30th, 2011 at 03:39 PM.

turutk

today i had 3 SODs with newly formatted SD card, 2.3.4 XXKPH firmware with go launcher ex.

now i am using coderom v2 with go launcher ex. i'll see how it works.

i never have any sods when i am at home so i am thinking of using wifi@home app as a workaround.

TotoyKamote

UPDATE

From 19June to 02Aug, no SOD using this method (WI-FI KEEP ALIVE application)

evgeny9

After being repaired (as I wrote earlier, the screen was broken), my Galaxy Ace is still experiencing SODs.
Formatting SD card by the means of the phone also didn't work for me.
The only thing left is to wait for the 2.0.4 official release...

evgeny9

Another thread regarding this issue: Samsung Galaxy Ace Shutsdown by itself when using Wi-fi - Android Market Help.

malalation

Update: I still didn't get any SOD since last week's change. But, I got a couple of WiFi hangs and errors which caused the phone to be reset automatically, but still no SOD (you have to compromise with battery juice though)!

Did samsung make any response or comment regarding this issue? Because as far as I can see, all the users are affected and they HAVE TO do something! I guess that this is a hardware problem and they are not able to make a quick fix for it (they are stuck!)

KiwiChick

My update is that retailer refused to swap, so it went to the local Samsung techs to 'repair.'

It has come back today worse than it went in. First SoD was less than 24 hours after it came back from repair, and I've also had to do two other reboots due to text message not sending and WiFi not connecting.

My SoD today was when I was out and about too, so not even at home like the previous ones...! This was with Launcher Pro and Juice Defender installed. I will install load monitor and the WiFi Alive apps too, and see if that makes a difference over the next 48 hours.

I am going to contact Samsung here to see if they will replace directly, seeing as how retailer won't (and I can sympathise with them - NZ consumer law states they must provide a remedy, and 'repair' is included - but because its a known fault in the phone itself, I think Samsung should replace this themselves.)







Might consider an upgrade to Galaxy S, as my husband has no problem with his.

KiwiChick

Is the WiFi Keep Alive the Shantanu Goel one?

reuben7

seems like everybody having the same frozen out/ sleeping problems....well I've put my WIFI to never sleep mode & its still happen...however, i do noticed that, if we have use our phone & let the screen to goes off by itself rather then press power button to off the screen, it will caused phone went into sleep mode/no respone mode....

2. when my phone in lock mode, press power button once to check time & date, then i just let the phone screen as it is...screen will turn off after the pre-set time....moment later when i press the power button again, it went no reply/respone, like dead phone ...

both above scenario: if somebody call you, they will not notice your phone is off, but infact the phone just doesn't ring...

whp9196

For those who had sod problem, this might help you [CF-Root-S5830 3.7 b80] For Samsung Official firmware 2.3.3 KPN (released July 13) - xda-developers

But in my country haven't yet got samsung officially 2.3.3 upgrade....I'm in malaysia....

Last edited by whp9196; August 6th, 2011 at 12:11 AM.

pekinesis

I'm in Malaysia too. Previously flashed KPH but still SOD. Now flashing KPN 2.3.3 and no more SOD since then.

i_am_chal

hi..i just bought SGA about 1week then i sufferd from this SOD..damn!just call samsung service centre and they ask me to bring the phone to re-flash the firmware and i hope the fix it..btw i think it's not software problem but it's hardware problem.Guys don"t give up early

i_am_chal

is this really help?if so i want to try it..Thanks

dca860

I have read that entering *#*#526#*#* have resulted in many handsets having no further issues.
Article >>HERE<<

Pedal Power

I am new to this forum (joined today) and having the same Sleep of Death problem with my Galaxy ACE, which I have had for about 6-weeks.

I have spent time reading through every thread here and until I stumbled upon you guys I thought the SOD issue was perhaps just a power saving mode. The reason for this thought is that my phone only suffers SOD when the battery power is getting low – about 17% or less, hence my assumption.

Something else I note is the phone to date has only exhibited symptoms when it has been in my trouser pocket and when I have been sitting down, so the phone is pressed against my leg. I had wondered if therefore heat was a factor? Maybe, as someone suggested, it is because the battery is allowed to move slightly in its position, and with the phone bouncing around in my pocket as I walk this is enough to cause a malfunction to happen.

I get all the symptoms reported here, with the auto rotation messing up, unless the phone is re-booted, having to hold the power switch in for about 30 seconds and sometimes having to press it more than once, losing texts that were sent to me at the crucial time as well as missed call details. Once it happend during a phone conversation. On that occasion the phone randomly switched over to loudspeaker. I could hear the caller still talking, the screen was dead but the caller could not hear me.

Anyhow, I have now disabled the Wi-Fi and will wait for the battery to get low to see if the issue arises again before reporting back here.

Jules

i_am_chal

can it solve the sleep of death after doing this or just for wifi problem?

pekinesis

Yes, kpn solved my sod. You can wait for Malayia update if you do not want to take the risk of flashing rom. By the way I'm flashing official rom from samfirmware.

dca860

The wifi problem is the cause of the SOD

gabolander

Hi there Malalation, first of all tnx very much for your suggestion.
I tried too, to install and run Wi-fi keep alive app, and I've been successfully using the phone for more the 48hrs without any SOD ... until some minute ago ...

Anyway, I'm not sure that wi-fi keep alive was running when it occured: after I have turned my phone back on, I started Task manager and I didn't see WFKA running in the task list. After I started it manually after switch on, I looked at running processes list in Task Manager and see it in the list.
On other hands, I mean that this morning after I woke up, I turned on the phone and I didn't checked if WFKA was running or not.. (I didn't find any "Automatic start-up" in the app options) At this point, I have the suspiction that when SOD occurred last time, it was not running.
So my question: when you got last SOD, are you really sure you were running Wi-fi keep alive before spontaneous switch off ??

If so, I think I will flash the phone back to 2.3.3 with KPKN firmware, that seems to solve the problem.

Tnx in advance.

P.S. The comic staff, is that phone goes SOD all the time I enter the same bar to have a coffee.. when I get out from there and I checked the phone, I find it turned off!!! It would be nice to investigate it further to understand the reasons/origin of this bug. May be in that place there is some sort of wifi signal that messes something up ..

gabolander

No way!
Yesterday I got SOD twice in the afternoon and this time I'm pretty sure I started manually Wi-fi keep alive app. Thus, the use of this app did not solve.

So, yesterday night I flashed up KPN firmware as suggested here, and let's hope!
Anyway until now I didn't have any SOD occurance any longer, neither in the place when it always occured with previous rom. It's a nice wish already!

I'll keep U informed.

Best,
G.

Danthaman

I have had this issue w/o WIFI, overflow would make sense, you would think they would fix that in FW/API. I suspect memory overheat caused by radiation from the internal wifi antenna, pretty sure prob is thermal is it often happens when on charge or in pocket etc.. Below is my earlier findings/post

OK, OK....

I am an electronic technician (amongst other things :-)

And I have a Sammy GIO that occasionally gets the SOD (sometimes not for 3 weeks at a time) I use Wifi all the time. The situations seem to vary, but I can give you guys a good idea what it most likely is:

I think it may be the battery temp- cut-out, when the battery is under load, it may cut-out as a safety measure to stop it exploding and burning ur leg with it's acidic contents. Other ppl have said battery contacts (ie; clean and service the contacts on battery and phone as they may loose contact when moved suddenly) This doesn't really work for me as I have never had the SOD whilst using the shake feature, I guess it could expand/shrink under load, but the issue is more likely to be a memory or CPU temp cut-out than it is contacts. The issue occurs across all Galaxy model phones AFAIK

FORGET WIFI! One of the first things I did was to mess with the Wifi (alot, as I'm also a network engineer) and observed NO correlation between Wifi and SOD Except: Perhaps the Wifi increases the demand on the battery. With my phone, it almost ONLY OCCURS WITH GPS ON! and often if GPS and Wifi is on, I've had it during a phone call recently also. I will concede that it could also be SW/FW related. Perhaps the PH goes into screen-off mode and gets over-loaded and then basically force closes the background service/activity(and/or gets memory leak when it looses/sees Node WPSK2 anyone?) needed to recover with the 'on resume' or whatever (Im new to Andriod/Java) Someone could test this using a sleep-lock (An app that prevent5s the ph sleeping, many apps have this feature, I have never had the issue whilst using apps in this manner (so far)

Everyone needs to put pleasure on Samsung! It;s their job to fix it, their behavior is beginning to suggest to me that perhaps they do know what is causing it and pretend it doesn't exist, as it is a design flaw and might be a battery cut-out to prevent explosion (possibly death) and they dont wont ppl to know cause they might start hot-wiring/overriding the battery to stay on and finding out the hard way... There are plenty of threads on this around, you would think this would have been addressed by Now!!!!!

Keep searching and pls post any fixes/info you find!

EDIT: I am using Watchdog, and have noticed SOD happens more when I have that installed, But GPS really seems to be the trigger on mine

Brgds/Dan

Last edited by Danthaman; August 10th, 2011 at 04:06 AM. Reason: Im a meganoobz who carnt spellz

gabolander

This could make sense ... because ... I've just got a SOD on my Samsung Ace even if I flashed KPN rom.

The situation was this one:
- I had everything enabled in my phone (Wifi, GPS, BT, Accounts sync, etc.)
- I was getting out from my office where I had Wireless connection, and phone was regulary connected over wifi.
- I went to the bar where (I know) there is availability of a wifi (unknown to my phone. It displays like a wifi logo w/ a question mark).
- I kept the phone in my trouser's pocket !
- I felt the phone making a vibration in my pocket, because I installed Missed Message Flasher Free app, in order to notify me some incoming message (sms, lost calls, mail notifications). I installed it because of the missing flashing led in case of notification. I received a mail in gmail account, so it vibrated.
- I made it vibrate twice, then I gently pull it out from my pocket, and when I pushed the power button to unlock the screen .... it was dead!

So I pushed button for 7 secs or more to restart the phone.

I described to you this nth experience of mine, in order to give to someone some data on which investigate further .. :-(
I hope this could be useful, anyway I agree w/ Danthaman, I think too at this point, that problem is related to a thermal/battery issue.

I hope that all people share their expiriences, so maybe one day we can reach a conclusion to be drawn..

Best,
G.

Last edited by gabolander; August 10th, 2011 at 04:46 AM.

dca860

Is anyone aware of any joint formal challenge at Samsung to get this sorted. It is clear they must know of this fault yet all they tell you to do is return the handset every time. This just stinks of being fobbed off.

aboutlawrence

I am encountering a similar problem with my Samsung Galaxy Ace which I purchased on the 3 July 2011 from The Carphone Warehouse, Regency Street London. My device turns off abruptly a couple of times a day. I contacted the retail shop but they are unwilling to exchange it for a new one. To complicate matters I do not reside in the UK. Is anyone aware of a Samsung email address where I can lodge a complaint directly?

Lawrence

dca860

Legally, if unfit for purpose, your claim is with the seller.
Anyway, a simply google search and you'll find this - register and you're away
HERE

i_am_chal

Yesterday i received my samsung galaxy ace from samsung centre where they re-flash back the firmware after my phn got SOD but it still SOD when i finish charge my battery same day.Then the next day i do a manual lock and clear memory seems like just fine with my phn until now theres no SOD.So maybe after u had open any application like games,music,message,phone call or others try to clear memory on your task manager and do it 2-3 times depend on how you used it (maybe 5 times).Just want to share with you guys maybe this would help :-)

Vladimir_Ilya

I was been experiencing the same problem (SOD's) the first week after buying the SGA phone - after going thru this forum i installed "load monitor" app, set "wake lock" on and haven't had the problem since (although as i read your quotes, i dont think load monitor really helps everyone or is a final solution)

Seen number of complains about the problem on the Czech websites being sorten out thru official complaint, so i agree Samsung must know about the problem ... hope this will be solved by Samsung one day forever, so that i dont have to use some app to help me out ...

Pedal Power

........for what its worth I did the *#*#526#*#* thing, re-booted the phone and everything has been fine since. However, the weather here in the UK has been pretty cool over the last week or so, so not ruling out heat being a factor yet (my ACE was getting SOD in my trouser pocket). The issue, therefore, may return.

Jules

JLi

I had the same problem but i realised its because the wifi was using the juice. When wifi or B/T or GPS is not needed, Take it off. Saves battery. Nothing Happens now