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Old May 24th, 2011, 03:08 AM   #1 (permalink)
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Happy Connecting Galaxy ACE to laptop.

Hi all

I am not able to connect Samsung galaxy ACE to my laptop [Windows 7] for data transferring. Kindly provide the solution.

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Old May 24th, 2011, 07:49 AM   #2 (permalink)
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1. Connect the Phone to your laptop
2. From your phone, open the notifications bar and select the USB Connected option and you will get a screen saying Turn on USB Storage... Click on that and press ok in the pop up.. and when you see your android guy turn orange, you can find your phone in the Computer window..
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Old May 24th, 2011, 04:13 PM   #3 (permalink)
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Hi

I just bought the Samasung Galaxy Ace and experiencing the same problem.
When i pull down my notifications bar (When plugged into laptop or when not) it only shows me:
Wifi-B/t- GPS-Silent- Auto rotation

Im convinced i have seen the USB button somewhere on the phone but i cannot find it!

Kind regards,

Gillian

Ps. any idea how to remove the multipule windows from the main screen? I can slide along to 4 but i only need 1
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Old May 24th, 2011, 09:52 PM   #4 (permalink)
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Quote:
Originally Posted by gmc89 View Post
Hi

I just bought the Samasung Galaxy Ace and experiencing the same problem.
When i pull down my notifications bar (When plugged into laptop or when not) it only shows me:
Wifi-B/t- GPS-Silent- Auto rotation

Im convinced i have seen the USB button somewhere on the phone but i cannot find it!

Kind regards,

Gillian

Ps. any idea how to remove the multipule windows from the main screen? I can slide along to 4 but i only need 1
Hello Gillian,
First of all let me tell you that there is no button for usb storage mode.. When you connect it to your PC it shows a notification 'USB Connected' which you have to select after sliding down the notifications bar.. If you are not getting that notification then it means that either you are not properly connected or the computer just doesnt recognise your phone.. Either way just try disconnecting and reconnecting it a couple of times and your problem will be solved

About the homescreens, just go to your homescreen and press the capacitive menu button (the one on the left) and then press edit...
After that you will get a zoomed out preview of all your homescreens together.. Long press on the one you wanna remove and drag it down to the bottom of the screen where remove is written and then do the same with other two..

Hope I was helpful
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Old May 25th, 2011, 01:31 AM   #5 (permalink)
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Quote:
Originally Posted by pujitjuneja View Post
Hello Gillian,
Either way just try disconnecting and reconnecting it a couple of times and your problem will be solved
This is so not true. I have had my Ace for over a week now and still can't get my pc to recognise it. I'm totally at a loss of what to do now. Any advice would be great as I have installed the latest version of Kies, disconnected,reconnected,installed,uninstalled you name it.
My pc just won't recognise my Ace
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Old May 25th, 2011, 07:16 AM   #6 (permalink)
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Quote:
Originally Posted by Gammer View Post
This is so not true. I have had my Ace for over a week now and still can't get my pc to recognise it. I'm totally at a loss of what to do now. Any advice would be great as I have installed the latest version of Kies, disconnected,reconnected,installed,uninstalled you name it.
My pc just won't recognise my Ace
Buddy that is not my fault, i tried it on my laptop a few times and it worked, my PC recognised it in the first go, i'd just say format your PC or get your USB port checked since that used to be a problem for me.
I just wrote what worked with me.
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Old May 25th, 2011, 12:15 PM   #7 (permalink)
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Regarding somone who asked about home screens. Please go to home screen and pinch the screen with your two fingers. Now add more screens or drop existing into the trash. (and please read the user mannual once)
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Old May 26th, 2011, 01:57 AM   #8 (permalink)
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Quote:
Originally Posted by pujitjuneja View Post
1. Connect the Phone to your laptop
2. From your phone, open the notifications bar and select the USB Connected option and you will get a screen saying Turn on USB Storage... Click on that and press ok in the pop up.. and when you see your android guy turn orange, you can find your phone in the Computer window..
Thanks for the help i'll try this and get back to you.
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Old May 26th, 2011, 03:46 AM   #9 (permalink)
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I have the same problem, My laptop is just over a year old, it does connect because the phone starts charging the moment it is plugged in. Yesterday I had to plug in an old USB stick to download some photos, the first 2 times I plugged it in it said quite clearly that the computer didn't recognise it.
I've got a Toshiba satellite pro 500, anything it doesn't rocognise, it will tell you. But my phone only charges and doesn't bugger all to do with USB.
I know I can directly insert the memory card, but I want to be able to add ringtones which someone else said you need mass storage for via USB..
Had no issues of this kind with the mass storage on my old Sony W995.
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Old May 26th, 2011, 06:43 AM   #10 (permalink)
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Quote:
Originally Posted by Ex Donkey Man View Post
I have the same problem, My laptop is just over a year old, it does connect because the phone starts charging the moment it is plugged in. Yesterday I had to plug in an old USB stick to download some photos, the first 2 times I plugged it in it said quite clearly that the computer didn't recognise it.
I've got a Toshiba satellite pro 500, anything it doesn't rocognise, it will tell you. But my phone only charges and doesn't bugger all to do with USB.
I know I can directly insert the memory card, but I want to be able to add ringtones which someone else said you need mass storage for via USB..
Had no issues of this kind with the mass storage on my old Sony W995.
I had exactly the same problem but on my pc. It seems that when installing Kies it wouldn't install the drivers that come bundled with it.
Check your Samsung Kies folder in Prog Files.
Does it look like this?
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Old May 26th, 2011, 07:49 AM   #11 (permalink)
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Seems like missing the USB drivers coming with Kies...executable found where Kies installed...re-execute it and try
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Old May 27th, 2011, 04:11 PM   #12 (permalink)
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Quote:
Originally Posted by pujitjuneja View Post

About the homescreens, just go to your homescreen and press the capacitive menu button (the one on the left) and then press edit...
After that you will get a zoomed out preview of all your homescreens together.. Long press on the one you wanna remove and drag it down to the bottom of the screen where remove is written and then do the same with other two..

Hope I was helpful
Thanks for that and i realised that i had not seen the usb button before, i must have mistaken it for another button. I downloaded Kies and it worked fine.

The only other problem i have now is the battery, im having to charge it once a day and im not really using many applications. ive deleted the facebook one to see if that helps but i see other things that are apparently running in the background but dont know how important they are
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Old May 28th, 2011, 12:33 AM   #13 (permalink)
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Facebook Doesn't affect it much , as much as having your 3G/2G/Wifi always on does.. so you can restore your facebook application and avoid using applications such as task killers, and also switch off your Wifi/3G when not required
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Old May 30th, 2011, 03:33 AM   #14 (permalink)
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My girlfriend and I both have the Ace and kies plus drivers installed fine on my computer and not hers, both running Windows 7. So her computer would not recognize the phone, although it could charge.

It turned out the drivers folder was missing, I copied all the drivers from my computer and transfered them to the same folder on her computer and the phone was recognized. For some reason the drivers just don't install properly sometimes. So just do it manually. Hope that helps
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Old May 30th, 2011, 06:43 AM   #15 (permalink)
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Yes, I got mine working in the end! Once Kies is properly installed, which does take some time, then the USB bit appears on my phone!
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Old January 16th, 2012, 03:22 PM   #16 (permalink)
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I too cannot connect my Samsung galaxy ACE to my laptop [Windows 7] for data transferring?
I have "KIES" on my computer and it did work,...once. I do have all my contacts in KIES but would like to add more to the phone but I want to use the computer to do it.
I have the USB symbol on the phone but the computer keeps trying to connect?
Strange, I have even uninstalled the KIES and then re downloaded it and installed,......same thing!!!
Please help,.Thanks
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Old January 16th, 2012, 03:55 PM   #17 (permalink)
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When you have the USB symbol on the phone, what's showing when you drag the Notification Bar down from the top of the screen? Is there anything like "Click here to enable mass storage mode"?
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Old January 16th, 2012, 08:01 PM   #18 (permalink)
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Quote:
Originally Posted by bigbaldbloke View Post
When you have the USB symbol on the phone, what's showing when you drag the Notification Bar down from the top of the screen? Is there anything like "Click here to enable mass storage mode"?
No I get a screen saying Turn on USB Storage. The Android is green.
I click on Turn on USB Storage and the Android turns orange but nothing happens?
The laptop or Kies is still trying to connect the phone!!! 10 minutes go by and it is still trying to connect!
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Old January 17th, 2012, 02:12 AM   #19 (permalink)
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Have you tried temporarily disabling antivirus & firewall on the PC?
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Old January 17th, 2012, 05:34 AM   #20 (permalink)
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The easiest way that i found to connect a droid to a PC for data transmitting an app called "Airdroid", download it from the market
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Old January 17th, 2012, 06:45 AM   #21 (permalink)
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Quote:
Originally Posted by wfeere View Post
No I get a screen saying Turn on USB Storage. The Android is green.
I click on Turn on USB Storage and the Android turns orange but nothing happens?
The laptop or Kies is still trying to connect the phone!!! 10 minutes go by and it is still trying to connect!
if you want to connect with kies then turn off the usb storage!
turn on usb storage only if you want to browse the SD card with the windows file explorer, open the file browser or go to computer to find the usb mounted phone drive.
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Old January 17th, 2012, 07:06 AM   #22 (permalink)
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Quote:
Originally Posted by gandaran View Post
if you want to connect with kies then turn off the usb storage!
turn on usb storage only if you want to browse the SD card with the windows file explorer, open the file browser or go to computer to find the usb mounted phone drive.

How do I turn off the USB storage!

Thanks
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Old January 17th, 2012, 09:32 AM   #23 (permalink)
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Quote:
Originally Posted by wfeere View Post
How do I turn off the USB storage!

Thanks
same way you turned it on, on the notification window!
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Old January 17th, 2012, 09:43 AM   #24 (permalink)
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Quote:
Originally Posted by gandaran View Post
same way you turned it on, on the notification window!
Sorry, I don't understand. I didn't turn anything on!
Lets start all over,
I have KIES on my laptop,........about week -10 days ago I pluged my Galaxy ace into the computer with the supplied USB cord. I touched nothing on the phone nor on the computer, it just hooked up all by it's self!
I was able to transfer some contacts to the phone. GREAT!

okay, now yesterday and today when I plug the phone into my laptop nothing happens. It doesn't recognize my phone?
Thanks
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Old January 17th, 2012, 10:49 AM   #25 (permalink)
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Quote:
Originally Posted by wfeere View Post
Sorry, I don't understand. I didn't turn anything on!
Lets start all over,
I have KIES on my laptop,........about week -10 days ago I pluged my Galaxy ace into the computer with the supplied USB cord. I touched nothing on the phone nor on the computer, it just hooked up all by it's self!
I was able to transfer some contacts to the phone. GREAT!

okay, now yesterday and today when I plug the phone into my laptop nothing happens. It doesn't recognize my phone?
Thanks
reinstall kies on the PC, maybe the usb drivers got corrupted.
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Old January 17th, 2012, 04:14 PM   #26 (permalink)
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Quote:
Originally Posted by gandaran View Post
reinstall kies on the PC, maybe the usb drivers got corrupted.
I've done that,............still nothing!
Thanks
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Old January 18th, 2012, 02:29 AM   #27 (permalink)
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Try temporarily disabling antivirus & firewall then plugging in again (just to be safe, disconnect your PC from the internet first).
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Old January 18th, 2012, 08:55 AM   #28 (permalink)
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Quote:
Originally Posted by bigbaldbloke View Post
Try temporarily disabling antivirus & firewall then plugging in again (just to be safe, disconnect your PC from the internet first).
No, nothing. I even did a restore to a previous date and nothing, it still doesn't recognize the phone?
Thanks
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Old January 18th, 2012, 09:29 AM   #29 (permalink)
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When the Android turns orange, have you looked in Windows Explorer? Windows key + E will bring it up - then look under Computer for your list of disk drives.... any sign of it there?
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Old January 18th, 2012, 09:50 AM   #30 (permalink)
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Quote:
Originally Posted by bigbaldbloke View Post
When the Android turns orange, have you looked in Windows Explorer? Windows key + E will bring it up - then look under Computer for your list of disk drives.... any sign of it there?

No, nothing there!
I double clicked on my computer, all I have is :
Program files, temp, user, and windows,...........that's all!
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Old January 18th, 2012, 09:57 AM   #31 (permalink)
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You're looking in the hard drive mate. You should have an icon on the left called either "My Computer" or just "Computer". Click on that, and the right pane should show all of your drives - hard drives, CD-ROM, DVD, any USB drives and.... hopefully..... your phone's memory card.
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Old January 18th, 2012, 10:14 AM   #32 (permalink)
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Quote:
Originally Posted by bigbaldbloke View Post
You're looking in the hard drive mate. You should have an icon on the left called either "My Computer" or just "Computer". Click on that, and the right pane should show all of your drives - hard drives, CD-ROM, DVD, any USB drives and.... hopefully..... your phone's memory card.

Okay it shows;
Acer "C"
Windows office click to run
DVD RW drive
Removable dick "E"
Printer
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Old January 18th, 2012, 11:22 AM   #33 (permalink)
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Quote:
Originally Posted by wfeere View Post
I've done that,............still nothing!
Thanks
did you root the phone? and the phone still has the original Samsung firmware?
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Old January 18th, 2012, 11:43 AM   #34 (permalink)
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Quote:
Originally Posted by gandaran View Post
did you root the phone? and the phone still has the original Samsung firmware?
I have no idea what "ROOT" is?
I've done nothing to the phone nor the computer!
It worked once and now nothing.
Thanks
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Old January 18th, 2012, 12:29 PM   #35 (permalink)
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Quote:
Originally Posted by wfeere View Post
Removable dick "E"
Double click on this one and tell me the name of two of the folders inside please mate.
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Old January 18th, 2012, 12:38 PM   #36 (permalink)
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Quote:
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Double click on this one and tell me the name of two of the folders inside please mate.
A little window pops up telling me to insert a disk into removable disk "E" ?
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Old January 18th, 2012, 12:45 PM   #37 (permalink)
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Damn, I was hoping that that was your phone! Can you try leaving the Ace plugged into your computer, then re-starting your PC please?
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Old January 18th, 2012, 04:42 PM   #38 (permalink)
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Quote:
Originally Posted by bigbaldbloke View Post
Damn, I was hoping that that was your phone! Can you try leaving the Ace plugged into your computer, then re-starting your PC please?

Okay, phone plugged into computer, restart computer,.................and nothing, it's still the same!!!!!
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Old January 18th, 2012, 10:13 PM   #39 (permalink)
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Its quite possible that the drivers have not installed properly, sombody in a post above has mentioned it. Go to C:\Program Files\Samsung\Kies\USB Driver . you wil find a file called ‘SAMSUNG_USB_Driver_for_Mobile_Phones’. Execute it (its an exe file) & then try again (after restarting the computer).
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Old January 19th, 2012, 02:17 AM   #40 (permalink)
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Quote:
Originally Posted by wfeere View Post
I have no idea what "ROOT" is?
I've done nothing to the phone nor the computer!
It worked once and now nothing.
Thanks
try connecting only enabling the usb storage mode, don't open Kies (Kies for me is a piece of crap software and you don't need it for nothing, there are a lot of better ways to connect the phone to PC) just look for the mounted drive in windows explorer, if that doesn't work too then either you got a problem with usb drivers or usb ports, try plugging the usb cable to another usb port.
also I would recommend connecting to PC using wifi instead if you have a wireless network, install airdroid from market on the phone I think you will like it.
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Old January 19th, 2012, 02:50 AM   #41 (permalink)
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Quote:
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try plugging the usb cable to another usb port
Definitely worth trying.
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Old January 19th, 2012, 05:08 AM   #42 (permalink)
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Quote:
Originally Posted by socrates0 View Post
Its quite possible that the drivers have not installed properly, sombody in a post above has mentioned it. Go to C:\Program Files\Samsung\Kies\USB Driver . you wil find a file called ‘SAMSUNG_USB_Driver_for_Mobile_Phones’. Execute it (its an exe file) & then try again (after restarting the computer).

I have all of that, clicked on it and it told me that the drivers are already installed, I still clicked and reinstalled them.
Nothing, it's like the USB port doesn't work but it does!
When I clicl properties, it tells me everything is working perfect,.........but it is not!
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Old January 19th, 2012, 05:13 AM   #43 (permalink)
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Quote:
Originally Posted by gandaran View Post
try connecting only enabling the usb storage mode, don't open Kies (Kies for me is a piece of crap software and you don't need it for nothing, there are a lot of better ways to connect the phone to PC) just look for the mounted drive in windows explorer, if that doesn't work too then either you got a problem with usb drivers or usb ports, try plugging the usb cable to another usb port.
also I would recommend connecting to PC using wifi instead if you have a wireless network, install airdroid from market on the phone I think you will like it.

My computer is always WiFi. Yes I have plugged in the USB without Kies. All three of my USB ports work perfect with other things plugged into them. It's just the phone, it doesn't even display anything in explorer other than drive "E"?
So is the phone screwed?


I'm still playing,..............the little USB symbol at the top of the phone, I pulled it down and had the GREEN android, click ok and then the ORANGE android was on the screen.
I decided to check explorer at this time. It still only shows a drive "E" but when I right clicked it and asked to open I saw these files,....am I close?
Android Secure
Android
Bluetooth
DCIM
Lost. Dir
svox
________________
LCK File
________________
Text Document
________________
V-Card File

What now?
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Last edited by wfeere; January 19th, 2012 at 06:25 AM.
Old January 19th, 2012, 07:08 AM   #44 (permalink)
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yes those files are from the phone SD card and you have it mounted, now on the windows file explorer you can create any folder on the drive to copy/paste anything from the PC
remenber you cannot have the drive mounted if you want to use Kies, unmount the drive first (on phone and maybe the laptop too if the drive E doesn't disappear) then Kies should find your phone.

also always when the phone drive is mounted you have to unmount before pulling out the usb cable or your phone SD card data may get damaged.
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Last edited by gandaran; January 19th, 2012 at 07:21 AM.
Old January 19th, 2012, 07:58 AM   #45 (permalink)
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Quote:
Originally Posted by gandaran View Post
yes those files are from the phone SD card and you have it mounted, now on the windows file explorer you can create any folder on the drive to copy/paste anything from the PC
remenber you cannot have the drive mounted if you want to use Kies, unmount the drive first (on phone and maybe the laptop too if the drive E doesn't disappear) then Kies should find your phone.

also always when the phone drive is mounted you have to unmount before pulling out the usb cable or your phone SD card data may get damaged.

Sorry but I am having trouble understanding what you wrote! (Mounted)? (drive mounted)?
I don't know much about computers or the phone!
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Old January 19th, 2012, 08:13 AM   #46 (permalink)
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@wfeere: To unmount the SD card 'Menu'->'Settings'->'SD card & phone storage'-> 'Unmount SD Card'.
I remembered that on my PC with 10 USB ports, 8 usable, one in the front used to accepted ONLY my Sony Ericsson K750i cable & nothing else, nothing connected to it works so I now ignore it. Not tried it with this phone. I basically use ‘MyPhoneExplorer’ as I used it with the K750i & since it works with Android phones I could seamlessly bring in my contacts & other data. For syncing my basic data like contacts etc I use Bluetooth & for transferring major heavyweights like music to SD card I use wifi with the above mentioned s/w even though I have KIES installed & working I find it quite primitive. Might use it in future if there is an update (doubtful) for Ace.
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Old January 19th, 2012, 08:36 AM   #47 (permalink)
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Sorry but I am having trouble understanding what you wrote! (Mounted)? (drive mounted)?
I don't know much about computers or the phone!
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same way you mounted the drive on the phone turn the "ORANGE android" to GREEN, that should be enough for the drive E to disappear from the laptop, if it doesn't right click the drive E, there should be an option to unmount or safely remove.
Quote:
: To unmount the SD card 'Menu'->'Settings'->'SD card & phone storage'-> 'Unmount SD Card'.
use this option only for removing (unmount) the SD card from the phone, for removing (unmount) the drive from laptop use the notification window
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Old January 19th, 2012, 04:33 PM   #48 (permalink)
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Quote:
Originally Posted by gandaran View Post
same way you mounted the drive on the phone turn the "ORANGE android" to GREEN, that should be enough for the drive E to disappear from the laptop, if it doesn't right click the drive E, there should be an option to unmount or safely remove.

use this option only for removing (unmount) the SD card from the phone, for removing (unmount) the drive from laptop use the notification window

Oh man,...I'm so confused now!! Mount, unmounted, SD cards,.............................. holy crap!!!!
All I want to do is plug the phone into my computer. up date my contacts on the phone but through the computer or vise versa.
Maybe take photos from the phones camera and put them on my computer.

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Old January 20th, 2012, 02:15 AM   #49 (permalink)
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Bottom line is this mate:

When Android is orange, you should be able to open E on your computer - that's your phone.
When you've finished copying stuff to it, turn the orange Android off before disconnecting.
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Old January 20th, 2012, 03:33 AM   #50 (permalink)
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Originally Posted by wfeere View Post
Oh man,...I'm so confused now!! Mount, unmounted, SD cards,.............................. holy crap!!!!
All I want to do is plug the phone into my computer. up date my contacts on the phone but through the computer or vise versa.
Maybe take photos from the phones camera and put them on my computer.

Thanks
cant you understand there are two ways to connect the phone to PC with usb cable?
one is to use the USB storage mode that mounts the drive E on PC, on the drive E you can copy any file from the PC or do anything you want, simple and best way to manage your phone!
the other is using Kies, only problem Kies doesn't connect to phone if you have usb storage mode enabled (drive E mounted on PC), that's what I have been trying to tell you, so why are you confused?
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Last edited by gandaran; January 20th, 2012 at 03:40 AM.
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