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Old July 30th, 2011, 10:09 AM   #1 (permalink)
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Question Having a problem with Kies when trying update my Ace to 2.3?

Hi new here,

Opened up Kies today and found I had my update for the Samsung Galaxy Ace on Three.

Everything works as it should. Phone syncs up fine, and asks me if I would like to update the firmware. Everytime I click on update Kies crashes, and I get this error on Windows 7 Ultimate:

Description:
Stopped working

Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: gt-s5830.exe
Problem Signature 02: 11.7.6.1
Problem Signature 03: 4e13ef03
Problem Signature 04: FirmwareUpdateAgent.Common
Problem Signature 05: 1.0.0.0
Problem Signature 06: 4e13ef03
Problem Signature 07: 1fd
Problem Signature 08: 0
Problem Signature 09: System.IndexOutOfRangeException
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 2057

Not sure why this keeps happening. Hopefully someone will be able to help, or point me in the right direction?

Kind regards.

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Old July 30th, 2011, 10:17 AM   #2 (permalink)
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Question Screenshots of what keeps happening

Here's what keeps on happening
Attached Images
File Type: png Capture 01.PNG (40.9 KB, 29 views)
File Type: png Capture 02.PNG (60.5 KB, 25 views)
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Old July 30th, 2011, 10:35 AM   #3 (permalink)
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Have you checked to see if you have the latest version of Kies installed?
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Old July 30th, 2011, 10:37 AM   #4 (permalink)
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Quote:
Originally Posted by Gammer View Post
Have you checked to see if you have the latest version of Kies installed?
Yep, check it and have re-installed Kies with the latest version. Yet still have the same problem?
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Old July 30th, 2011, 10:41 AM   #5 (permalink)
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Question

Have also tried to update the firmware on my partners laptop. Which throws the same problem at me, very confusing and frustrating
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Old July 30th, 2011, 11:59 AM   #6 (permalink)
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I honestly don't know mate,I've seen people having problems updating the firmware with Kies hanging or just disconecting the phone but not with the errors you have

If it's happening on your partners lappy aswell sounds like it's deffo a phone issue rather than kies.
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Old July 30th, 2011, 03:40 PM   #7 (permalink)
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Quote:
Originally Posted by Gammer View Post
I honestly don't know mate,I've seen people having problems updating the firmware with Kies hanging or just disconecting the phone but not with the errors you have

If it's happening on your partners lappy aswell sounds like it's deffo a phone issue rather than kies.
Really hope it's not the phone, as have only had it since the 18th of this month.

I might try doing a factory reset and see if that helps, will comment and keep you up-to-date.

Thanks for commenting, appreciate that you have tried to help me.

Kind regards.
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Old July 30th, 2011, 04:46 PM   #8 (permalink)
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Have had no luck even after factory reset. Have been looking into the troubleshoot error, and it seems that it could possibly be a Windows related error.

Will see if I can do it on XP instead.
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Old July 31st, 2011, 10:52 AM   #9 (permalink)
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then again a friend of mine went through 3 laptops and a desktop before getting the update to work. strangely enough the first worked after re-installing kies.
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Old July 31st, 2011, 05:05 PM   #10 (permalink)
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Quote:
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then again a friend of mine went through 3 laptops and a desktop before getting the update to work. strangely enough the first worked after re-installing kies.
Wish I was as lucky lol! what OS was the laptop running that worked for update?
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Old September 12th, 2011, 09:43 AM   #11 (permalink)
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i have the same problem too.. does anybody have a solution for this.
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Old December 29th, 2011, 04:28 AM   #12 (permalink)
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kies firmware update will not work on windows 7 it works only on XP guys pls try it
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